RoboHelp 8 HTML runtime error on version control sync

I have a user of RoboHelp 8 HTML that is receiving a runtime error after opening a project that syncs files from our revision control server with RoboSource. When she receives the error there are no error codes just a very "generic" error.
I have uninstalled and reinstalled all the Adobe programs on her laptop and updated any Microsoft C++ Packages.
I have found a work around for the problem but it still doesnt resolve the original issue of crashing when she opens the project. To not get the runtime error she created an empty project and opened it first. Once we close that project she can open the project that gives the error with no issues.
I'm at a loss of what the issue could be as I have eliminated many issues including user based profiles issues as she logged onto a different computer with RoboHelp and was able to open the project with no issues.
Any ideas anyone?
Myles

I'm wondering if she is checking in files that shouldn't be checked in.
See Snippet 116 at http://www.grainge.org/pages/snippets/snippets.htm
If that is not it, I don't know the answer. I will move this thread to the source control forum in the hope it gets a response there.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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I'm wondering if she is checking in files that shouldn't be checked in.
See Snippet 116 at http://www.grainge.org/pages/snippets/snippets.htm
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Hi all -
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There are a number of threads on this problem, I hope one helps. Here are two examples.
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Do other applications work fine with the source control repository? The reason I'm asking is because you must first rule out that there are external factors causing this behaviour. It seems that your it guys have already looked at it, but it's better to be safe than sorry.
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Welcome to our community
Have you tried right-clicking the toolbars and ensuring you are seeing the Version Control toolbar?
I believe it may also depend on whether you elected to install version control when you installed RoboHelp. And in thinking about it, *IS* there a version control system installed?
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Windows 7, 64-bit, SP1
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RoboSource Control 3.1 (Server install)
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PC 5: Client
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Hi,
I'm not really familiar with RCS, but for other source control systems I recommend the following:
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RoboHelp 8 HTML runtime error on version control sync

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