RoboHelp 9 force closes when creating word document

Error encountered:  Adobe RoboHelp 9 has encountered a problem and needs to close. Sorry for the inconvenience.
Running:
Word 2002 SP3
Windows XP Professional ver 5.1 (Build 2600.xpsp_sp3_gdr.101209-1647 :  SP 3)
I downloaded Adobe Technical Communication Suite 3 demo and only have 5 days left of the demo....so I need help FAST!
I am using the Essentials of Adobe RoboHelp 9 HTML "Skills and Drills" Learning by iconlogic (which I believe was written just for me  ;O) it's awesome!)
and have followed the steps for Printed Documents several times to no avail.
vr,

The fact that this is happening with all projects including the samples makes me think this has to be a bad installation.
You mention Word 2002 but I assume you mean Word 2003. That is compatible and I assume it is working OK otherwise. The only other thing to check that I can think of right now is to check that in Word your Macro settings (in Security) are set to low. I don't think that is it as that should generate an error message, not a crash.
If that doesn't make any difference, then I think it is time to uninstall and reinstall.
You haven't mentioned source control so I assume that is not in use.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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  • Refresh document error when creating new document.

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    http://10.173.1.153:6405/biprws/logon/long/
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    |D55BC38155E54B03B55B81F16912890373|2015 01 30 07:18:32.355|+0000|Error| |>>| | |aps_sia.AdaptiveProcessingServer| 5348|32475|Transport:Shared-258/56| |62|0|2|0|Webi SDK.CorbaServerImpl.doProcess()|mo-cc5c977ef:4708:180.12126:1|webiserver_sia.WebIntelligenceProcessingServer.processDPCommandsEx|localhost:4364:11300.4387:1|.doIt|mo-cc5c977ef:5348:32475.65198:1|CscV7_EgBUWatuP4KmTSP3Q1539|||||||||com.businessobjects.semanticlayer.qt.internal.QueryUniverseImpl||Failed to find required BusinessItem in universe with identifier DP0.YR
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    com.businessobjects.semanticlayer.qt.internal.QTInternalException: Some objects are not available to your user profile. You cannot refresh this document. See your administrator to request rights. (WIS 00002)
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    |D55BC38155E54B03B55B81F16912890377|2015 01 30 07:18:32.518|+0000|Error| |>>| | |aps_sia.AdaptiveProcessingServer| 5348|32475|Transport:Shared-258/56| |62|0|2|0|Webi SDK.CorbaServerImpl.doProcess()|mo-cc5c977ef:4708:180.12126:1|webiserver_sia.WebIntelligenceProcessingServer.processDPCommandsEx|localhost:4364:11300.4387:1|.doIt|mo-cc5c977ef:5348:32475.65198:1|CscV7_EgBUWatuP4KmTSP3Q1539|||||||||com.businessobjects.semanticlayer.qt.internal.QueryGenerationServiceImpl||Failed query spec: Query (MAIN_QUERY)
    Results: [ [uniqueName=YR] [Identifier=DP0.YR],  [uniqueName=QUANTITY SOLD] [Identifier=DP0.QUANTITY_SOLD]]
    DrillScope: []
    Sorts: []
    Condition: DEF: null
    |D55BC38155E54B03B55B81F16912890378|2015 01 30 07:18:32.518|+0000|Error| |>>| | |aps_sia.AdaptiveProcessingServer| 5348|32475|Transport:Shared-258/56| |62|0|2|0|Webi SDK.CorbaServerImpl.doProcess()|mo-cc5c977ef:4708:180.12126:1|webiserver_sia.WebIntelligenceProcessingServer.processDPCommandsEx|localhost:4364:11300.4387:1|.doIt|mo-cc5c977ef:5348:32475.65198:1|CscV7_EgBUWatuP4KmTSP3Q1539|||||||||com.businessobjects.semanticlayer.qt.internal.QTExceptionFactory||ERR_WIS_00002_QT_SQL_FORBIDDEN_OBJECT
    |D55BC38155E54B03B55B81F16912890379|2015 01 30 07:18:32.518|+0000|Error| |>>| | |aps_sia.AdaptiveProcessingServer| 5348|32475|Transport:Shared-258/56| |62|0|2|0|Webi SDK.CorbaServerImpl.doProcess()|mo-cc5c977ef:4708:180.12126:1|webiserver_sia.WebIntelligenceProcessingServer.processDPCommandsEx|localhost:4364:11300.4387:1|.doIt|mo-cc5c977ef:5348:32475.65198:1|CscV7_EgBUWatuP4KmTSP3Q1539|||||||||com.businessobjects.dsl.services.query.impl.QueryServiceImpl||[ERROR] [QueryService::getQueryExecutionPlan]
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      at com.businessobjects.semanticlayer.qt.internal.QTExceptionFactory.createInternalFromErrorId(QTExceptionFactory.java:33)
      at com.businessobjects.semanticlayer.qt.internal.QueryGenerator.checkIfForbiddenObjects(QueryGenerator.java:534)
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      at com.businessobjects.semanticlayer.qt.sql.internal.SQLQueryGenerator.generateExecutionPlanTree(SQLQueryGenerator.java:528)
      at com.businessobjects.semanticlayer.qt.sql.internal.SQLQueryGenerator.run(SQLQueryGenerator.java:358)
      at com.businessobjects.semanticlayer.qt.internal.QueryGenerationServiceImpl.generateQueryExecutionPlan(QueryGenerationServiceImpl.java:378)
      at com.businessobjects.dsl.services.query.impl.QueryServiceImpl.getQueryExecutionPlan(QueryServiceImpl.java:288)
      at com.sap.sl.proxyconsumption.services.queryservice.QueryServiceImpl.generateExecutionPlan(QueryServiceImpl.java:188)
      at com.sap.sl.proxyconsumption.services.queryservice.QueryServiceImpl.generateExecutionPlan(QueryServiceImpl.java:143)
      at com.sap.sl.proxyconsumption.protobuf.rpc.QueryRpc$query.callMethod(QueryRpc.java:826)
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      at sun.reflect.GeneratedMethodAccessor148.invoke(Unknown Source)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at com.businessobjects.framework.servers.platform.adapters.ebus.orb.CommonTransportInterceptor.invokeHelper(CommonTransportInterceptor.java:118)
      at com.businessobjects.framework.servers.platform.adapters.ebus.orb.CommonTransportInterceptor.invoke(CommonTransportInterceptor.java:87)
      at com.businessobjects.framework.servers.common.proxy.cglib.MethodInterceptorChain.intercept(MethodInterceptorChain.java:136)
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      at com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.POA_impl._OB_dispatch(POA_impl.java:1913)
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      at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:439)
      at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
      at java.util.concurrent.FutureTask.run(FutureTask.java:138)
      at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
      at java.lang.Thread.run(Thread.java:743)
    |D55BC38155E54B03B55B81F1691289037a|2015 01 30 07:18:32.519|+0000|Error|Error|>>|E| |aps_sia.AdaptiveProcessingServer| 5348|32475|Transport:Shared-258/56| |62|0|2|0|Webi SDK.CorbaServerImpl.doProcess()|mo-cc5c977ef:4708:180.12126:1|webiserver_sia.WebIntelligenceProcessingServer.processDPCommandsEx|localhost:4364:11300.4387:1|.doIt|mo-cc5c977ef:5348:32475.65198:1|CscV7_EgBUWatuP4KmTSP3Q1539|||||||||||Exception caught in SL Service: Some objects are not available to your user profile. You cannot refresh this document. See your administrator to request rights. (WIS 00002)
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      at com.sap.sl.proxyconsumption.services.queryservice.QueryServiceImpl.generateExecutionPlan(QueryServiceImpl.java:188)
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      at sun.reflect.GeneratedMethodAccessor148.invoke(Unknown Source)
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      at java.lang.reflect.Method.invoke(Method.java:597)
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    Java Source code
    Java Source Code
    package com.sap.oem.restfulws.test;
    import java.io.BufferedReader;
    import java.io.IOException;
    import java.io.InputStreamReader;
    import java.io.OutputStreamWriter;
    import java.net.HttpURLConnection;
    import java.net.URL;
    import java.text.ParseException;
    import org.json.JSONException;
    import org.json.JSONObject;
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      private static final String CMS_LOG_HOST = "10.173.1.153:6405";
      /** User name used to log in to the CMS */
      private static final String CMS_LOG_USER = "Administrator";
      /** User password */
      private static final String CMS_LOG_PASS = "******";
      /** Authentication mode used to log in to the CMS. Here: Enterprise */
      private static final String CMS_AUTH_MODE = "secEnterprise";
      private static final String WEBI_URL = "/biprws/raylight/v1";
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      private boolean isLogon = false;
      private String folderID = "5652";
      private String fileName = "eFashioin_IQ_Auto";
      private String documentID = "23547";
      private String reportID = "1";
      private String dataSourceID = "5650";
      private String dataProviderID = "DP0";
      private String elementID = "8";
      private String elementParentID = "2";
      private String elementName = "Block 1";
      private String axisID = "1";
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      JSONObject json = null;
      String resultStr = null;
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    // json = webiRep.addTableInReport();
    // json = webiRep.updateExpressionInAxis();
      webiRep.saveDocument();
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      if (json != null) {
      System.out.println(json.toString());
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      JSONException {
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      + "<folderId>" + this.folderID + "</folderId>" + "</document>";
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      + "/documents", body);
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      JSONException {
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      + this.documentID;
      String body = "<document>" + "    <name>" + this.fileName + "</name>"
      + "    <folderId>" + this.folderID + "</folderId>"
      + "</document>";
      // System.out.println(urlStr);
      JSONObject json = postContentJson(urlStr, body);
      return json;
      public JSONObject addDataSourceInReport() throws IOException,
      ParseException, JSONException {
      String urlStr = "http://" + CMS_LOG_HOST + WEBI_URL + "/documents/"
      + this.documentID + "/dataproviders";
      String body = "<dataprovider>" + "<name>Query 1</name>"
      + "<dataSourceId>" + this.dataSourceID + "</dataSourceId>"
    // + "<dataSourceType>unx</dataSourceType>"
      + "</dataprovider>";
      JSONObject json = postContentJson(urlStr, body);
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      JSONException {
      String urlStr = "http://" + CMS_LOG_HOST + WEBI_URL + "/documents/"
      + this.documentID + "/reports/" + this.reportID + "/elements";
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      + "</parentId>"
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      + "            <right style=\"None\" rgb=\"#000000\" thickness=\"None\"/>"
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