Robohelp 9 - Missing Topics
I created my project in Robohelp 9. I notice topics getting "x"d out for no apparent reason even though they were ok the day prior, and were saved and generated.
Also, on the published version of my webhelp, several topics (when clicked) generate a "Bad Request" message. I am not sure what is causing these "breakages" and errors. Thanks for any guidance.
Where is the project located? On your local drive (good) or on a network drive (bad)? Any source control involved?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge
Similar Messages
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As you can see there is a lot of missing subtopics under the Main Menu Overview topic in the left hand Topics Box. These topics all show up in the ,.chm file. Can anyone tell me how to correct this. I can't add the missing topics to the printed doc. If they do not show up in the Topics Box.
I am using RoboHelp HTML version 7.03
LeeHi Lee
Sorry, the site belongs to fellow Adobe Community Expert Peter Grainge, not me.
Secondly, I think what Peter points out in the page I linked to was that the first time you create Printed Documentation and move through the dialogs, the TOC used *AT THAT TIME* determines the topics. So if you come back later after having added additional topics to the project, you need to take some special steps in order to see those topics reflected in the dialog. That was my thought as to why you weren't seeing them.
I suppose a valid test here would be to right-click the Single Source Layouts pod and create a fresh layout for Printed Documentation. If you try that, do the topics finally appear?
Additionally, do you have more than one TOC defined for the project? If so, have you ensured you pointed to the correct or desired TOC?
Cheers... Rick
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I have 9 topics in a sub-folder. After I generate the
project, all of the topics appear in the output folders. 3 of the 9
topics cannot be found when I search through the RoboHelp interface
and they appear as Page Not Found for my context sensistive help.
Any suggestions?
Other clues:
None of the 9 topics are accessible through the TOC - this is
intentional by design.
I'm using RoboHelp 5.0.2.
WebHelp Pro outputHi - thank you for your reply.
I have not noticed any difference between the files.
I did try one experiment - I created a new topic and then
copied and pasted all of the HTML code into the new topic. Not sure
why, but this fixed the problem with that single file. I'd rather
not have to do this for every missing topic....(I suspect there are
probably many more than just the 3 I found so far). -
How do I make RoboHelp report missing graphics?
[RoboHelp 9] Before building my CHM, I need to find out if any linked graphics are missing from the project's \graphics sub-folder. Is there any way I can make RoboHelp report missing graphics? The Broken Links report doesn't care if graphics are missing, only if hyperlinks are missing their targets. The Image Report just lists all the images referenced by the topics, but doesn't test if they are actually present in the required location. And if I build the help, the OutputLog.txt does not report that an image was missing. Any ideas how to detect missing images, before my CHM goes public?
While I agree, I feel that app developers are intentionally trying to mislead people. To play it fair, they should include the fact that it's a joke at the top of the app description.
This particular app, Phone Tracker GPS, does not at all mention it's a joke until the last sentence of the rather long description:
It's without a doubt the best joke you can play on them with your device! For entertainment purposes only and does not provide true device locator functionality.
I mean, why not just make it in fine print? All very desceptive in my opinion. -
Missing topics in pdf-document
Hello,
I am using RH 7 and creating WebHelp. I am also trying to create a pdf-document with the same content as the WebHelp. For some reason, the contents I specify for the pdf-document are only partly included in the pdf-document.
I use the TOC from the project where I have a some books without links (all the associated topics are included in the pdf-document all right), and one book with a link - these topics are not incuded in the pdf. All topics are included in the WebHelp without any problems.
So I am wondering if there is something that could prevent a topic from being included in a pdf-document? Does anybody know? And last, but not least, does anybody know how to solve this problem? I have compared the topics that are inclucded in the pdf with the ones that aren't, but I can't see any difference.
Thanks in advance for your reply!
Regards, Hanne
P.S. I have been through Printed Output on www.grainge.org without being able to find a solution.Hi Peter,
Thanks for your suggestions, I am afraid I have not found a solution yet. Outputting to Word gave the same problem.
The TOC in the output is in fact different from the TOC in the TOC editor in the sense that missing topics are missing from both the TOC and the "body" of the output. Sorry if I did not make that clear in my first post.
I have a feeling that I must be doing somthing wrong in the Chapter Layout part of the wizard for printed documentation. I have tried creating the books from scratch (by creating and renamingnthem) to see if that would help but it did not. My topics are not imported from Word; they have, however, at some point been imported as htm-files from another project as far as I remember.
The real mystery about it is that my pdf output worked all right in an earlier version of the project. My current project is a copy of that project. I am not aware of having changed anything in the pdf settings, and they look exactly the same (I have compared the settings field by field).
Do you have any suggestions for a way of "resetting" all pdf settings, or should I perhaps try to import the .hhc file from my previous project where they pdf is correct?
Thanks in advance!
Regards, Hanne -
RoboHelp 10: Imported Topics Not Showing Up in Project View
Hello,
Here is my issue:
1) I import files via the project view (right click > Import > Select HTML files).
2) Files are "imported", including related images.
3) Although the folders in which the images are located are imported and shown in the project, the HTML file is missing from the project list.
4) When I attempt to re-import, the system complains that the file already exists in the project.
I've attempted to delete the CPD file and reboot. No luck. The files still don't show up. When I create a page in the TOC and manually write the file name, the page shows up.
NOTE: The pages all have a .html file extension (as opposed to .htm). This hasn't been an issue with other pages, however, which have .html extensions but still show up in the project view.
TIAThat's unexpected. The script recreates the RH *.fpj files to add missing topics to your project. Not delete them. I'm sorry for the inconvenience. Good thing you made a backup.
Would it be possible for you to share this project with me? I would like to debug the script with your project to see what is going on. You can contact me at contact [at] wvanweelden [dot] eu.
Kind regards,
Willam -
I’m posting a problem/solution that my team ran into
recently in hopes that it will save other people time if they find
it also.
Problem:
I have a Help project created on an XP machine, using
RoboHelp Classic, with Word 2002. There are over 1500 topics in the
project, It is compiled as Webhelp, contains 1,667 objects, and is
22.8 MB in size.
While working in my project this week, I noticed 4 of my
topics in the RoboHelp Explorer view suddenly had a prefix of
"placeCity" in front of the topic title. It only appeared in the
explorer view and the Properties dialog, but not in the document or
topic itself. When I tried to change the topic title in the
Properties dialog and save, it acted like it saved, but when I
looked in the explorer view, they still had the strange, new
prefix. Then I noticed approximately 6 or 7 topics had the words
"State" and "stockticker" added to the topic IDs which showed up as
broken links. But when I looked at the compiled Webhelp file names,
they looked normal.
I exited RoboHelp. When I went back in, I received the
following message: "RoboHelp Explorer has detected that there are
unregistered routines used by the following features in this
project. -Html Topics or hotspot links to Html pages displayed in
the Help window. -Link to a Html page, displayed in the browser. Do
you want RoboHelp to make the necessary updates?"
I never saw this message before so I selected Yes. (This
message also appeared to another user on our network, crashed their
computer, but their project was fine afterwards – they were
using a Word 2003). I don't know if selecting Yes stopped any more
chances of RoboHelp automatically renaming topic titles and topic
IDs or what it did. I was afraid I might have a virus, so I spent a
whole day running virus/spyware software. The results found NO
virus but I did have some Malware which I removed. I didn't know if
this caused my problem with RoboHelp or not.
Solution:
We had other users guide us that it could be similar to the
font problem (with KB917334) that people were currently running
into. We checked and found a Microsoft patch had been loaded around
the time that our problems started: KB917335 for Word 2002. We
deleted the patch, rebooted the system, deleted all of the rtf
files from project, and then started RoboHelp. All issues were
corrected. We have now turned off automatic updates to that
computer until our release has gone out.
TextOK and thanks very much for checking that the HTML output is
not affected by this problem. At the moment all I can say is that
Adobe are looking into it but I don't know what they have found
yet.
Changing the help type might not make you the most popular
person. I cannot say how much work it is but it's not a five minute
task. The problem your company has though is the winhelp has this
problem and at the moment you cannot get around it, assuming you
have tried all the suggestions that have been posted. That may mean
that there is little option but to go down the CHM route.
The only other thing that comes to mind is whether this
problem is RH related or Help Compiler related. If it is exclusive
to RH generated winhelp, then maybe some other tool is an option.
If it is Help Compiler related, it won't matter what tool you use.
Have you tried creating another project to see if you can
change topic ids in that? Has anyone else come across this problem? -
Cannot explain missing topics?
In DOC/PDF ouput generated with 'Printed Documentation' wizard 2 topics are missing. I'm NOT using any conditional build tags here, and the topics are also included in topics dialog in 'Printed Documentation' wizard (2nd dialog in the wizard).
I have removed and re-added both topics, but this doesn't change a thing.
I only discovered this when creating a new single source layout for printed ouput from scratch, using the exact same settings as in above 'Printed Documentation' layout.
Maybe a file is corrupt or so? Any suggestions.
Best regards,
HermanI now know why the topics were missing.
I checked the 'Output View' log and found following error:
Missing topic '!SSL!\Printed_Documentation\!doc_tmp_folder_0\Special_matters\Valuation_of_inventory_wit h_standard_cost_price_system\D._Valuation_of_inventory_with_standard_cost_price_system.htm '.
Failed to process 'D. Valuation of inventory with standard cost price system'...
After some trial and error, it turns out that the output file path is too long (my guess is that the length is limited to 256 characters) .
When updating this filepath in the layout created from scratch that worked OK, the topics also were not included.
Kind of sloppy.
Best regards,
Herman -
Missing topics in printed documentation
I am using RoboHelp V7 and WebHelp as my Primary Layout. My project has approximately 100 topics.
The project is basically an A-Z with various topics saved into 26 folders (A-Z). The printed documentation prints perfectly except that the H1 headings for all the 'A' topics are missing from the resulting Word document.
The table of contents in the Word document is correct, with "A" listed but none of the topics are listed in the TOC. The topics appear in their correction location in the word document except the H1 headings is missing. The heading "A" appears in the correct location in the Word document.
In each topic the H1 is in the header and draws its text from the name of the topic.
All the 'A' topics were created manually and the rest 'B-Z' were imported from an Word Document. This appears to be the only difference between the topics!!
All the topics (A-Z) are connected to the same template and access the same CSS file.
On the final screen of the Print Documentation Wizard (Print Document Appearance - Pninted Documentation) I have tried connecting to different templates from the drop down list under MS Word Template. I have also created my own *.dot file out of a resulting document (i.e. stripping all the text and saving as *.dot). But no luck.
Any thoughts?
Many thanks in anticipation.The HMTL for the two types of pages looks identical
An 'A' page
<div placeholder id=header style="width: 100%; position: relative;">
<h1><variable name=title x-format=default x-value="Air conditioning">Air conditioning</variable></h1>
</div>
A 'D' page
<div placeholder id=header style="width: 100%; position: relative;">
<h1><variable name=title x-format=default x-value="dress code">dress code</variable></h1>
</div>
The only obvious difference in the HTML for the two types of pages is that the pages imported from Word have the following line in their metadata:
<meta name=OriginalFile content="Orientation Guide - Draft Wording_V2.doc">
And both types of pages are clearly connected to the same style sheets.
Stumped? -
WinHelp to HTML Help - missed topics
I'm creating HTML Help projects using RoboHTML version X5.0.2
by importing a WinHelp project created in RoboHelp for Word version
X5.0.1 - Microsoft Word 2000, Windows XP operating system (either
via the HLP or HPJ file).
After the process is complete, certain topics are not coming
over. I thought perhaps it was due to long tables, but some topics
with long tables came over. So, I'm not sure why these particular
topics are being missed. I checked to see if there's anything
unique about these topics (such as unnecessary non-scrolling
regions, etc.) but nothing is different.
Has anyone else experienced this problem?ellenu,
I am having the exact same issue, I'm also in the process of
creating HTML Help projects by importing a WinHelp project. When I
import my .HPJ (Winhelp project file) into RoboHelp for Word all of
the topics get loaded, and I am able to successfully re-compile
using any of the WinHelp layouts, all of the topics are included.
However, if I choose the Microsoft HTML Help layout only the first
19 topics get converted to HTML.
Also, If I try to import the .HPJ (Winhelp project file) into
RoboHelp HTML, the same problem occurs. The first 19 topics are
loaded and the rest go missing! I have even tried deleting what
would be topic 20, to see if it was an issue with that topic. No
go....
I would be most appreciative if anyone has any insight into
this issue.
Details:
Windows XP
WinHelp compiled using HCW.EXE version 4.03.0002
RoboHTML version X5.0.2 Build 801
RoboHelp for Word version X5.0.1 Build 606
Microsoft Word 2002
Deana -
Missing topics in TOC and index
I am using Robohelp 6.
When using robohelp for Word with the primary output to html
help several topics do not show up in the TOC nor the index. They
appear correctly when I generate winhelp2000.
Is there some special setting I need to make? The other
topics seem to handled correctly and display correctly.
Thanks, JimHi Jim
Your situation is reflective of the reason you may wish to
consider changing over to RoboHelp HTML for creating output that is
HTML based. As time goes on, more and more folks are shifting away
from that product in favor of RoboHelp HTML. As a result, we are
losing collective knowledge about how to coax it to work for the
HTML formats.
Cheers... Rick -
When I generate webhelp the TOC comes out fine. When I
generate either a word or .pdf file the first two topics/books are
missing. They are listed in the Chapter Layout. The headings are
the same as the other topics that are printing in the TOC. Any
suggestions?Just noodling here a little . . .
1. Which heading style(s) are you using for topic titles? Are
they consistently applied for all topics, looking at the html view?
Are there any stray spaces or html code immediately before the
<begin heading> tags?
2. Are you generating print doc with the project's style
mapping dot, or some other?
3. Did you select "Maintain HTML heading levels"?
In points 2 and 3, I don't know whether these settings (or
which option) may be causing the problem; just suggesting that you
change one at a time to test print output.
Harvey -
RoboHelp 10 - Missing numbers in the Numbered List within a drop-down hotspot
I have applied a numbered list style to a paragraph which is written in a drop-down hotspot within another drop-down hotspot in RoboHelp 10. But I observed, though the 'numbers' are displayed in the editor, they are missing from the generated output. Please suggest a solution.
This is a known issue. Please file a bug report with Adobe: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
The only workaround I know of is to use regular lists instead in nested dropdowns. -
Skin shows/ missing topic in main frame
Due to a Robo > host server incompatibility problem, the
Publish feature does not currently work. As a workaround., I'm
trying to ftp all my files from my desktop WebHelp folder to the
host server. Will this method work?
When I check the site with my browser, I see the desired
skin, nav bar, and TOC. However the "home" topic is missing from
the main frame. How do I preserve links (between TOC and pages,
start page and skin, etc.)? Also, do I have to redesignate an Index
page?
Thanks in advance for any help you can provide.Wow, I've got the EXACT same problem with our SRM system. TWPURLSVR seems to have the URL's defined properly for our logical system. Please post back if you indeed solve the problem with help posted. Also, I wonder if there is a way to check that the URL I put in is maintained properly. I just cut and pasted the URL that gets me to bbpstart between the first set of //.../
Thanks -
RoboHelp X5 "no topics found" in "Search" tab
There has been one workstation used for RoboHelp HTML
development/compiling and has no issues. A second workstation was
built with the same application/version (RoboHelp X5.0.2). After
compling projects on this second workstation, when a .chm file is
opened and the users perform a search via the "search" tab there
are "no topics found". If the same project is complied on the
initial workstation, topics are found via the "search" tab. Anyone
have an idea on what is causing this problem on the newly built
workstation?Below is information from the workstation that does not seem
to be compiling correctly. I registered the .dll, but the "search"
still did not function (did a compile of the project need to occur
after the re-registration?). I will be getting the result from the
workstation that is compiling properly shortly and will post the
result.
General Info
Report EXE: c:\temp\MJsDiag.exe
Report Run Date: 1/20/2009 1:29:06 PM
Report EXE Version: 2.7.2.0
Download URL:
http://helpware.net/downloads/
Operating System: Windows NT 5.1.2600
SysLocale.DefaultLCID: 0x0409 (1033)
SysLocale.PriLangID: 0x0009 (9)
SysLocale.SubLangID: 0x0001 (1)
DecimalSeparator: .
HH Installed: YES
HH Version: 5.2.3790.2847
HH Friendly Version: > 1.4a
H2 Installed: NO
H2 Version:
IE Installed: YES
IE Version: 6.0.2900.3462
IE Friendly Version: Internet Explorer 6 (Windows XP SP2)
NT Administrator
NT Admin Check: Current user has full administor privileges:
YES
HTML Help Run-time Components
File Registered OK: C:\WINDOWS\system32\hhctrl.ocx (Version:
5.2.3790.2847)
File Registered OK: C:\WINDOWS\system32\itss.dll (Version:
5.2.3790.2453)
File Registered OK: C:\WINDOWS\system32\itircl.dll (Version:
5.2.3790.2453)
File Found: C:\WINDOWS\system32\hhctrl.ocx
Version = 5.2.3790.2847
Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}
ClassName = HHCtrl Object
InProcServer32 = C:\WINDOWS\system32\hhctrl.ocx
ProgID = Internet.HHCtrl.1
DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itss.dll
Version = 5.2.3790.2453
Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
InProcServer32 = C:\WINDOWS\system32\itss.dll
ProgID = MSITFS1.0
DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itircl.dll
Version = 5.2.3790.2453
Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}
ClassName =
InProcServer32 = C:\WINDOWS\system32\itircl.dll
ProgID = ITIR.WordWheelBuild.4
DLL is Found and Registered OK = YES
For HH Version Info See:
http://helpware.net/htmlhelp/hh_info.htm
HTML Help 1.x Registry Settings
Description: If present this Key can disable HH Shortcuts and
HH WinHelp commands on the local PC
Reference: KB 810687, KB 323180
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\
Value: HelpQualifiedRootDir (string value) =
-> Report: Policy is not enabled. HH Shortcuts are not
restricted on local machine.
Description: This key can be used to enable Hhctrl.ocx
ActiveX Visual controls on servers
Reference: KB 892675
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) = 3
-> Report: Settings reported for information only.
Description: This key allows MS programs such as iexplore.exe
to open ITS file that do not have a .CHM file extension
Reference: KB 873343
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
-> Report: No special file extensions have been enabled
on this PC.
Description: This key can be used to allow access to remote
ITS files
Reference: Win 2003 SP1, KB 896054
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) = 3
Value: NestedProtocolList (string value) =
-> Report: Settings reported for information only.
For HH Registry Info See:
http://helpware.net/htmlhelp/hh_info.htm#hh14
HTML Help 1.x Workshop Components
*** HH Workshop not found or not installed correctly. Try
reinstalling.
File not found: C:\Program Files\itcc.dll
File Found: C:\WINDOWS\system32\hha.dll (Version:
4.74.8702.0)
KeyHelp OCX by Keyworks.net - KeyHelp.ocx
This is for information only. KeyHelp is a 3rd party DLL.
*** KeyHelp.ocx is not registered or not installed!
*** You can register your KeyHelp.ocx using the "Register a
DLL" button.
*** KeyHelp.ocx could be installed anywhere on your PC by
normally resides in the Windows System folder.
For More Info See:
http://keyworks.net/
RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll
This is for information only. HHActiveX is a 3rd party DLL.
*** HHActiveX.dll is not registered or not installed!
*** You can register your HHActiveX.dll using the "Register
DLL..." button.
*** HHActiveX.dll could be installed anywhere on your PC.
For More Info See:
http://www.macromedia.com/
MS Help 2 Run-time Components
*** MS Help 2 NOT installed on this PC
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