Robohelp 9 on a 64-bit PC?

Does anyone you know of any reasons that Robohelp 9 could not work on a 64-bit PC? Can it run on a 64-bit PC? Thanks in advance.

Yes it can but there are some gotchas listed here:
http://grainge.org/pages/authoring/rh9/using_rh9.htm

Similar Messages

  • Is RoboHelp compatible with 64-bit Windows 7?

    I'm having a problem with RoboHelp/RoboSource (posted about elsewhere in the forum) and in response to a support query, I received a message stating that RoboHelp is not compatible with 64-bit Windows 7.
    Quoting: "Please ensure that Windows 7 is not 64 bit, as RoboHelp is not compatible."
    This seems to be in conflict with the blog posting by Ankur Jain, Product Manager - RoboHelp, (http://blogs.adobe.com/techcomm/2009/12/adobe_robohelp_8_now_supports_windows_7_also.html) in which he states "I'm pleased to inform you that Adobe RoboHelp 8 now also supports Windows 7. With this, RoboHelp 8 is now compatible with Microsoft® Windows® XP with Service Pack 2 (Service Pack 3 recommended) or Windows Vista® with Service Pack 1 or Windows® 7."
    Now, Mr. Jain doesn't specify 32-bit or 64-bit Windows 7, but considering the detail in his posting regarding service packs, I'd expect that a blanket statement like RH is compatible with Win 7 would mean both 32-bit and 64-bit, unless otherwise stated.
    Some questions:
    1) Is RH compatible with 64-bit Win 7 or not?
    2) What about RoboSource? Is it compatible with Windows 7? If so, which versions? 32-bit or 64-bit?
    Also, the tech person said that we also need to try running RoboHelp in "simplified mode." What exactly is that?
    Thank you in advance!

    Hi again
    I'm wondering if the "Simplified" bit is stemming from this Adobe Knowledge Base article?
    Click here to view
    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
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    SorcerStone Blog
    RoboHelp eBooks

  • Robohelp 9 auto-sizing popup problems

    In roboHelp 9 HTML, is there a way to reduce the bottom margin of auto-sizing popups when generating webhelp?  Is there a way to limit the width, other than custom-sizing these popups?  Things that looked ok when generated by robohelp 7 look a bit 'fat' in robohelp 9.  It seems as if the more &nbsp 's there are in a paragraph, the wider the popup displays.

    Hi,
    Is anyone continuing to monitor this issue, because it's still happening to me now (my pop-up windows appear at bottom right corner and they disappear when I scroll to them, the auto-sizing pop-ups have scroll controls that appear off the page). In addition, I have the added problems of my DHTML links for SOME links (I have an underline effect when users mouseover a link). The problem is evident even BEFORE I generate the WebHelp, when I use RH8's "View Selected Item" feature (Ctrl+W). An Internet Explorer Script Error window appears with the following message:
    An error has occurred on this page
    Line: 2858
    Char: 3
    Error: 'style.pixelLeft' is null or not an object
    Code: 0
    URL: file:///C:/.../.../.../ehlpdhtm.js
    Do you want to continue running scripts on this page? (Yes/No)
    (Sorry, I could not attach the image to show you the window, so I just typed it out).
    A similar message appears in my generated WebHelp (at the bottom of the IE window, it indicates that the file has some errors, when I click on it, it's the same ehlpdhtm.js error message).
    I used Praful_Jain's latest ehlpdhtm.js file without any positive results. I just don't know what else to do. Are there any new developments/solutions/updates to fix this issue?
    Using:
    RH8.0.2, Windows XP, brand new project using the same stylesheet that worked fine with RH7. Generating WebHelp, not CHM, althogugh the problem appears before I even generate.
    Thanks so much!!
    TabbyW

  • Can not generate PDF Output in RoboHelp 11

    Can not generate PDF Output. I keep getting the same error message:
    "Microsoft® Word has not been started on this computer.
    Launch Word and click the 'Start using Microsoft® Word' option before generating Printed Documentation again."
    I have MS Office 2013 32-bit and RoboHelp on a 64-bit Wondows desktop.
    What do am I doing wrong?

    Is the 32 bit version of Word the only version of Word you have on the machine?
    Where does Word's normal.dot reside? On your local machine? Sometimes it gets put on a network drive and that can cause problems.
    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

  • Broken Links in RH8 - More Clarification Please

    Dear Experts,
    I tried following through the other topics posted relating to this topic, however they all seemed to be different than what i am seeign within my project. I know how to correct borken links (per say) within the folders themselves, however, when in the actual folder "broken links" within the project manager, I cannot seem to delete the links that no longer are needed, or to clearly see if I still need them, its a bit overwhelming, as I moved some information within a project, and (while my application kept crashing - whole different story), each time I re-opened, it didn't seem to clear out the changes I had made through the clear caching as I have as my set up.
    Within the PM, if I right click on the broken link, I do not get an option for Explore, I only have the below:
    However, when I click on Restore within this dialog box, or even if I select the Show topic Link and try and restore, nothing happens. I tried to fix by going into one of the actual topics and deleting the link and then re-inserting and it and then saving the information, but it still remains. I unfortunately broke the links to actual topics that are utilized throughout the entire project, (like fundamental ones for generic searching and stuff)....so it now created havoc for me, and I just cant seem to get started with just one. I know if I can get one going, I will be able to quickly fix the others, but can't figure it out. (probably right under my nose).

    This sounds like there were unsaved changes to your project when the project / PC crashed. As a result RoboHelp has got a bit lost as to what should be there. I think the answer is first of all to close your project backup and then delete your project's cpd file. If the project still displays the broken links, open the individual topic files containing links and ensure they are pointing to the right file. It may be best to reinsert the links. Save as you go and hopefully the broken links will disappear. Let us know how you get on.
      The RoboColum(n)
      @robocolumn
      Colum McAndrew

  • Missing Browse Sequences in HTML Help

    Problem
    Browse sequences in our Microsoft HTML help (.CHMs) are missing after we upgraded from RoboHelp x5 (running WinXP Pro) to RoboHelp 9 (running Win7, 64-bit).
    Background
    We've been using RoboHelp x5 and RoboSource Control 2.3 version control for several years. Prior to 2012, our RoboSource Control server machine was a WinXP Pro VM session, while our 3 RoboHelp/RoboSource Control client (author) machines were physical WinXP Pro machines.
    After the first of this year, our 3 client machines were replaced with Windows 7 Enterprise, 64-bit physical machines. In order to continue running RoboHelp x5, we created a Windows XP Pro virtual machine on each client machine; Robohelp x5 and the RoboSource Control 2.3 client software were then installed and run from the WinXP VM environment. Browse sequences were included in the many (at least 4 per month) CHMs that we compiled/generated during the several months that we ran in this environment without any issues.
    We just (over the past few weeks) upgraded to Adobe's Technical Communication Suite 3.5 (RoboHelp HTML 9 and RoboSource Control 3.1). A new Windows 7 Enterprise, 64-bit VM was created for the RoboSource Control server installation, and we simply installed the RoboHelp 9 and RoboSource Control 3.1 client software directly on our 3 Windows 7 client machines. We did not remove the VM sessions from the client machines, but we don't run them either.
    Since we upgraded RoboHelp to version 9 (which is also to say, started running RoboHelp in a true Windows 7 64-bit environment), none of our browse sequences appear when we compile/generate a .CHM in RoboHelp 9 and then launch the .CHM from anywhere OTHER THAN within the RoboHelp HTML application. If we launch the Help from within RoboHelp, using either the Generate Primary Layout function (and then view result) or the View Primary Layout function (HTML Help is our primary layout), the browse sequences appear and function properly.
    I've already researched (including this forum and all the previous posts on this issue) and run tests, attempting to identify the cause and/or resolve the issue. The actual tests and results are listed after the next section (which provides technical details on what I believed to be the critical aspects of this issue within our environment; perhaps someone will spot something regarding the version of the HHActiveX.dll or a path/value for one of the registry settings). 
    Environment Technical Details
    RoboHelp 9/RoboSource Control 3.1 Server
    OS: Windows 7 Enterprise, 64-bit, SP1
    RoboHelp Programs:
    MS SQL Server Express 2005
    RoboSource Control 3.1 Server and Client
    RoboHelp HTML 9.0.2.271
    Note: RoboSource Control 2.3 was installed on this machine at one point, in an attempt to perform the database migration, but it was subsequently uninstalled and the migration was performed on our old Windows XP RoboSource Control 2.3 server machine. No other version of RoboHelp has ever been installed on this machine.
    HHActiveX.dll: Here are all the instances of HHActiveX.dll on this machine.
    C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\RoboHTML
    File version: 9.0.1.262
    Product name: Adobe RoboHelp HTML 9
    Product version: 9.0.1.262
    File size: 759 KB
    Date modified: 6/22/2011 4:45 PM
    C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist
    File version: 9.0.1.262
    Product name: Adobe RoboHelp HTML 9
    Product version: 9.0.1.262
    File size: 759 KB
    Date modified: 6/22/2011 4:23 PM
    C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
    File version: 9.0.1.262
    Product name: Adobe RoboHelp HTML 9
    Product version: 9.0.1.262
    File size: 1.11 MB
    Date modified: 6/22/2011 4:23 PM
    Registry References to HHActiveX.dll:
    HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
    HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
    HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
    HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
    HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
    HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
    HH.exe: Here are all the instances of HH.exe on this machine.
    C:\Windows
    File version: 6.1.7600.16385
    Product name: HTML Help
    Product version: 6.1.7600.16385
    File size: 16.5 KB
    Date modified: 7/13/2009 9:39 PM
    C:\Windows\SysWOW64
    File version: 6.1.7600.16385
    Product name: HTML Help
    Product version: 6.1.7600.16385
    File size: 15.0 KB
    Date modified: 7/13/2009 9:14 PM
    C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
    File version: 6.1.7600.16385
    Product name: HTML Help
    Product version: 6.1.7600.16385
    File size: 16.5 KB
    Date modified: 7/13/2009 9:14 PM
    C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
    File version: 6.1.7600.16385
    Product name: HTML Help
    Product version: 6.1.7600.16385
    File size: 15.0 KB
    Date modified: 7/13/2009 9:14 PM
    Registry References to HH.exe:
    HKEY_CLASSES_ROOT\Applications\hh.exe
    HKEY_CLASSES_ROOT\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
    HKEY_CLASSES_ROOT\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
    HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
    HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
    C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
    C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
    C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
    C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\hh.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\MostRecentApplicationhh.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\FileAsso ciationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
    HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
    HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUC:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
    HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551_Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
    RoboHelp 9/RoboSource Control 3.1 Client Machines
    OS: Windows 7 Enterprise, 64-bit, SP1
    RoboHelp Programs:
    RoboSource Control 3.1 Client
    RoboHelp HTML 9.0.2.271
    HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
    C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist
    File version: 9.0.1.262
    Product name: Adobe RoboHelp HTML 9
    Product version: 9.0.1.262
    File size: 759 KB
    Date modified: 6/22/2011 4:23 PM
    C:\Program Files(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
    File version: 9.0.1.262
    Product name: Adobe RoboHelp HTML 9
    Product version: 9.0.1.262
    File size: 1.11 MB
    Date modified: 6/22/2011 4:23 PM
    C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML
    File version: 9.0.1.262
    Product name: Adobe RoboHelp HTML 9
    Product version: 9.0.1.262
    File size: 759 KB
    Date modified: 6/22/2011 4:45 PM
    C:\Windows\System32
    File version: 11.0.228.0
    Product name: RoboHelp HTML 11
    Product version: 11.0.228.0
    File size: 452 KB
    Date modified: 11/18/2003 2:44 PM
    C:\Windows\SysWOW64
    File version: 11.0.228.0
    Product name: RoboHelp HTML 11
    Product version: 11.0.228.0
    File size: 452 KB
    Date modified: 11/18/2003 2:44 PM
    HH.exe: Here are all the instances of HH.exe on this machine.
    C:\Windows
    File version: 6.1.7600.16385
    Product name: HTML Help
    Product version:  6.1.7600.16385
    File size: 16.5 KB
    Date modified: 7/13/2009 9:39 PM
    C:\Windows\SysWOW64
    File version:  6.1.7600.16385
    Product name: HTML Help
    Product version: 6.1.7600.16385
    File size: 15.0 KB
    Date modified: 7/13/2009 9:14 PM
    C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
    File version: 6.1.7600.16385
    Product name: HTML Help
    Product version: 6.1.7600.16385
    File size: 16.5 KB
    Date modified: 7/13/2009 9:39 PM
    C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
    File version: 6.1.7600.16385
    Product name: HTML Help
    Product version: 6.1.7600.16385
    File size: 15.0 KB
    Date modified: 7/13/2009 9:14 PM
    Registry References to HHActiveX.dll:
    HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
    HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
    HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
    HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
    HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Documents\DSISWHelp\hhactivex.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
    HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
    RoboHelp x5 and RoboSource Control 2.3 Server
    OS: Windows XP Professional, SP3
    RoboHelp Programs:
    RoboSource Control 2.3 Server and Client
    RoboHelp HTML x5.0.2 (Build 606)
    Note: MS SQL Server and RoboSource Control 3.1 were temporarily installed in order to convert the databases from RoboSource Control 2.3 to RoboSource Control 3.1.
    HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
    C:\Program Files\RoboHelp Office\Redist
    File version: 13.10.801.0
    Product name: RoboHelp HTML 13
    Product version: 13.10.801
    File size: 460 KB
    Date modified: 11/4/2004 10:54:04 AM
    C:\Program Files\RoboHelp Office\RoboHELP
    File version: 13.10.801.0
    Product name: RoboHelp HTML 13
    Product version: 13.10.801
    File size: 460 KB
    Date modified: 11/4/2004 10:54:04 AM
    C:\Program Files\RoboHelp Office\RoboHTML
    File version: 13.10.801.0
    Product name: RoboHelp HTML 13
    Product version: 13.10.801
    File size: 460 KB
    Date modified: 11/4/2004 10:54:04 AM
    HH.exe: Here are all the instances of HH.exe on this machine.
    C:\WINDOWS
    File version: 5.2.3790.2453
    Product name: HTML Help
    Product version: 5.2.3790.2453
    File size: 10.5 KB
    Date modified: 4/14/2008 5:42:22 AM
    C:\WINDOWS\ServicePackFiles\i386
    File version: 5.2.3790.2453
    Product name: HTML Help
    Product version: 5.2.3790.2453
    File size: 10.5 KB
    Date modified: 4/14/2008 5:42:22 AM
    Troubleshooting Tests and Results
    Test 1: Ran command line: C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
    Result: Browse sequences PRESENT.
    Test 2: Ran command line: C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
    Result: Browse sequences ABSENT.
    Test 3: Ran command line: C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
    Result: Browse sequences ABSENT.
    Test 4: Ran command line: C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
    Result: Browse sequences PRESENT.
    Test 5: Deleted HHP, CPD, and created new HTML Help SSL definition. Opened project, compiled with new SSL, opened CHM from Windows Explorer via double-click.
    Result: Browse sequences ABSENT.
    Test 6: RoboHelp install again. Didn't see any "repair" options, so I ran the install over the existing one. Then deleted HHP, CPD, and created new HTML SSL definition. Compiled. Opened the CHM from Windows Explorer via double-click.
    Result: Browse sequences ABSENT.
    Test 7: Edited the browse sequences to see if that would trigger or set a flag. Note: I already compared the "flags" (it's actually a number sequence) in the RHwnd.apj file (via Notepad) to the "flags" in the RHwnd.apj file. While I don't know which one represents browse sequence enabling, the number sequences were identical. Note: I compared RHwnd.apj files pre- and post-Browse Sequence enabling (with no other changes), but the flag values were completely different (it's not a simple 0/1 flag).
    Result: N/A
    Test 8: I copied older CHMs that were generated/compiled in RoboHelp x5 over to my local, Window 7 Enterprise, 64-bit, SP1, machine. Launched the CHMs from Windows Explorer by double-clicking on them.
    Result: Browse sequences ABSENT.
    Test 9: I browsed over our network (via Windows Explorer) to our old RoboHelp x5/RoboSource Control 2.3 server, and launched older CHMs that were generated/compiled in RoboHelp x5 and still sitting on that machine, by double-clicking on them.
    Result: Browse sequences ABSENT.
    Test 10: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), and launched older CHMs that were created (and never upgraded) in RHx5 by double-clicking on them.
    Result: Browse sequences PRESENT.
    Test 11: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), opened Windows Explorer on that machine, browsed over the network to our new RoboHelp 9/RoboSource Control 3.1 server (Win7), and then launched new CHMs that were generated/compiled in RoboHelp 9 by double-clicking on them.
    Result: Browse sequences ABSENT.
    Test 12: I logged on (via RDS) to our older RoboHelp x5/RoboSource Control 2.3 server (WinXP), copied CHMs that were generated/compiled on our new RoboHelp 9/RoboSource Control 3.1 server (Win7) in RoboHelp 9 over to the WinXP machine, and then launched them by double-clicking on them.
    Result: Browse sequences ABSENT.
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    The machine you are logged on to matters more than where the CHM resides (that is, locally or on another networked machine), or even the version of RoboHelp that it was compiled/generated in (although as my next conclusion states, this last one does appear to matter).
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    Hello again
    Hopefully Colum won't mind my offering a few answers here and there,
    RoboFan wrote:
    Thanks for the response, Rick. I appreciate the feedback.
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    Unsure what you mean by the version of HH.exe mattering. If you double-click a CHM file on a 64 bit Windows system, it appears that it automatically opens the 64 bit version of HH.exe. Short of having an installation routine of some sort that reconfigures the operating system to open the 32 bit version instead, I can't fathom a way that you would be able to influnce the behavior. Obviously, application developers are able to force this choice. I say that because after you compile and choose to View Result, RoboHelp opens the 32 bit version of the CHM viewer. Now whether this is behavior that is designed by the application developer or whether it's standard Windows behavior with RoboHelp being a 32 bit application is beyond me. Only Adobe can really say for sure what is going on.
    How do I identify/verify that an instance of HHActiveX.dll is the 32-bit version?
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    I'm not sure there is a way. At least I'm not knowing a way. I think the best you can do is supply both versions and tell your installation team to register both. Then it shouldn't matter, no?
    Where can I obtain the 64-bit version of HHActiveX.dll?Based on my research, it appears that C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist on our 64-bit machines would be one such location. Can you verify this?
    I think Colum answered that.
    Where should the 64-bit version of HHActiveX.dll that I subsequently register, reside (i.e., file path)?
    Wherever you (or more precisely your installation team) decide to place it.
    Likely you will think that answer is a bit snarky. But it's not intended to be that way. I'm just being honest. That's why you have to register it with Windows. The process of registering the DLL tells Windows where it is and how to work with it.
    Should I replace all 32-bit instances of HHActiveX.dll on our 64-bit machines?
    I've never encountered a need to replace versions. But again, likely only Adobe can answer that one with a straight face.
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    Launching the file does nothing to register the dll. That's why there is a separate process. The act of registering should be a one off. I believe what happens is that the Windows Registry is modified with information that HH.exe (64 bit or 32 bit) uses to determine what to do with the dll(s). Again, I'm not an application developer nor did I stay at a Holiday Inn Express last night so I can't claim to be one.
    I believe that once you get both dlls properly registered, it won't matter if you launch the 64 bit or the 32 bit version of HH.exe. The Browse Sequence window should then show. (Incidentally, the same dll also manages behavior of the Glossary tab functionality in a CHM)
    What happens in a mixed (32-bit/64-bit) environment?
    Our in-house network contains a mix of 32-bit and 64-bit machines.
    We post a .CHM (with browse sequences) to a standalone PC (no RoboHelp applications are installed on this particular PC) on our in-house network.
    All the 32-bit and 64-bit machines on the network can access this single .CHM file via a shortcut.
    Does the existence and registration of HHActiveX.dll matter for just the PC hosting the .CHM, just the PCs accessing the .CHM, or all PCs? And which versions of HHActiveX.dll need to be registered for which machines?
    Yeah, good luck with that. Years ago, Microsoft modified the behavior of CHM content to disallow working that way. CHMs are intended to be copied to *EACH PC* using it. There are ways to modify the Windows Registry to allow CHM to still work that way, but it's something your IT staff have to manage. And by modifying things to allow it, you have to relax security and that makes a machine more vulnerable to attacks down the road. Years later, Peter Grainge still reports that his page on this is still among the most often visited. Click here to visit Peter's page.
    Hope I managed to satisfactorily answer your "few" other questions. I tried... LOL
    Cheers... Rick
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  • Rename 'Home' link in portfolio

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  • Cannot Import MS Word 2010 to Robohelp 9 on Windows 7 64-bit

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    See RoboHelp Tour

  • Will RoboHelp 7 Run in Windows 7 32-bit?

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    Helpful and Handy Links
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  • Issue Installing RoboHelp 9 on Win 7 32 bit

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    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
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    Regards,
    Tanmay Gadkari

    Thanks for the suggestion Preran...
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    Regards,
    Tanmay

  • Robohelp 9 on Windows 7 64-bit: "Word not installed"

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    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

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    We purchased Robohelp 9 recently. Before purchasing we called support to make sure context help ("what's this" help) is available for 64-bit applications. They told us that it's there. When we installed Robohelp 9, context help library for 64-bit applications was not there. We are thinking of returning the product. Has anybody come across this issue?

    Hi all
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    Cheers... Rick
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  • RoboHelp HTML Version 11 - Is it possible to generate Word document if I have Word 2013 64-bit?

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    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

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