Robohelp 9 stops responding every 20 minutes
Hello,
My company recently upgraded from RoboHelp X3 to RoboHelp 9. On one writer's machine, RoboHelp is crashing every 20 minutes or so. Here are the specs:
Windows 7
Intel Core 2 Duo CPU T9300 @ 2.50 Ghz
4 GB RAM
64-bit operating system
232 GB hard drive with 176 GB of free space
The project the writer is working on has been upgraded from an X3 project with the old .mpj file extension. Microsoft's Event Log reports that the file shortcut.oxc is causing RoboHelp to stop interacting with Windows. Here's a screenshot from the MS Windows Action Center.
FWIW, another writer on an XP machine is not running into any crashing issues. Both writers are working on local copies of the same upgraded project.
Any ideas?
Thanks!
Hi,
just to update the new patch 9.0.1 does not have anything which could cause this crash if properly installed. Please go ahead and update RoboHelp on the XP machine (it will confirm if this is creating an issue).
One info needed here is that were you guys using the .chm output and if yes are you having HTML Help controls in the project (these are the one which uses the shortcut.ocx file) so this can be the issue so try to remove them in a copy of the project and see if it helps.
Can you please share the crash dump of RoboHelp when it crashes in Win 7 (In Win 7 on any application crash you can open the Task manager and RightClick on the process which crashed and created Dump File) and mail it to me - [email protected]
One more thing that can be tried is to install RoboHelp on any other Win 7 64 bit machine and see if it is not a machine specific issue.
Hope this helps
Ashish
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Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONEFaulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Exception code: 0xc0000005
Fault offset: 0x0000000001189cb3
Faulting process id: 0x2654
Faulting application start time: 0x01cdceacc0490930
Faulting application path: A:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: A:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Report Id: 3e2c3ce6-3aa1-11e2-9a41-0026833b1e52
Sorry about that. Let me know if theres anything else I can provide. -
Files not saving properly; File write vi stops program every 10 minutes
Trying to run current scan program; Data won't write automatically to file. I have to enter return at prompt to keep program running!
How are you writing your files? Are you using the Write LVM Express VI or some of the file I/O vis? This information will help alot.
You have to hit return if you have a dialog showing. You can create and write to files with any of the various functions without going through a dialog. Usually this is done by either placing the dialog in a case and only running it on the initial run of your loop, or by placing it outside of your loop so it runs only once before you start looping.
If you are using the Write LVM Express VI, you can set it to only prompt once. Then it remembers the path on subsequent iterations.
But, you need to give a little more information and maybe a sample VI to get a more specific answer.
Hope that this helps,
Bob
Bob Young - Test Engineer - Lapsed Certified LabVIEW Developer
DISTek Integration, Inc. - NI Alliance Member
mailto:[email protected]
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