Robohelp 9 stops responding every 20 minutes

Hello,
My company recently upgraded from RoboHelp X3 to RoboHelp 9. On one writer's machine, RoboHelp is crashing every 20 minutes or so. Here are the specs:
Windows 7
Intel Core 2 Duo CPU T9300 @ 2.50 Ghz
4 GB RAM
64-bit operating system
232 GB hard drive with 176 GB of free space
The project the writer is working on has been upgraded from an X3 project with the old .mpj file extension. Microsoft's Event Log reports that the file shortcut.oxc is causing RoboHelp to stop interacting with Windows. Here's a screenshot from the MS Windows Action Center.
FWIW, another writer on an XP machine is not running into any crashing issues. Both writers are working on local copies of the same upgraded project.
Any ideas?
Thanks!

Hi,
    just to update the new patch 9.0.1 does not have anything which could cause this crash if properly installed. Please go ahead and update RoboHelp on the XP machine (it will confirm if this is creating an issue).
One info needed here is that were you guys using the .chm output and if yes are you having HTML Help controls in the project (these are the one which uses the shortcut.ocx file) so this can be the issue so try to remove them in a copy of the project and see if it helps.
Can you please share the crash dump of RoboHelp when it crashes in Win 7 (In Win 7 on any application crash you can open the Task manager and RightClick on the process which crashed and created Dump File) and mail it to me  - [email protected]
One more thing that can be tried is to install RoboHelp on any other Win 7 64 bit machine and see if it is not a machine specific issue.
Hope this helps
Ashish

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       Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Neon Glow 13.0
       Note Paper 13.0
       NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Ocean Ripple 13.0
       Oil Paint 13.0
       OpenEXR 13.0
       Paint Daubs 13.0
       Palette Knife 13.0
       Patchwork 13.0
       Paths to Illustrator 13.0
       PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Photocopy 13.0
       Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Pinch 13.0
       Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Plaster 13.0
       Plastic Wrap 13.0
       PNG 13.0
       Pointillize 13.0
       Polar Coordinates 13.0
       Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Poster Edges 13.0
       Radial Blur 13.0
       Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Read Watermark 4.0
       Reticulation 13.0
       Ripple 13.0
       Rough Pastels 13.0
       Save for Web 13.0
       ScriptingSupport 13.0.1
       Shear 13.0
       Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Smart Blur 13.0
       Smudge Stick 13.0
       Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Spatter 13.0
       Spherize 13.0
       Sponge 13.0
       Sprayed Strokes 13.0
       Stained Glass 13.0
       Stamp 13.0
       Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Sumi-e 13.0
       Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Targa 13.0
       Texturizer 13.0
       Tiles 13.0
       Torn Edges 13.0
       Twirl 13.0
       U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Underpainting 13.0
       Vanishing Point 13.0
       Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Water Paper 13.0
       Watercolor 13.0
       Wave 13.0
       Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Wind 13.0
       Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       ZigZag 13.0
    Optional and third party plug-ins: NONE
    Plug-ins that failed to load: NONE
    Flash:
       Mini Bridge
       Kuler
    Installed TWAIN devices: NONE

    Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
    Faulting module name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
    Exception code: 0xc0000005
    Fault offset: 0x0000000001189cb3
    Faulting process id: 0x2654
    Faulting application start time: 0x01cdceacc0490930
    Faulting application path: A:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Faulting module path: A:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Report Id: 3e2c3ce6-3aa1-11e2-9a41-0026833b1e52
    Sorry about that. Let me know if theres anything else I can provide.

  • Files not saving properly; File write vi stops program every 10 minutes

    Trying to run current scan program; Data won't write automatically to file. I have to enter return at prompt to keep program running!

    How are you writing your files? Are you using the Write LVM Express VI or some of the file I/O vis? This information will help alot.
    You have to hit return if you have a dialog showing. You can create and write to files with any of the various functions without going through a dialog. Usually this is done by either placing the dialog in a case and only running it on the initial run of your loop, or by placing it outside of your loop so it runs only once before you start looping.
    If you are using the Write LVM Express VI, you can set it to only prompt once. Then it remembers the path on subsequent iterations.
    But, you need to give a little more information and maybe a sample VI to get a more specific answer.
    Hope that this helps,
    Bob
    Bob Young - Test Engineer - Lapsed Certified LabVIEW Developer
    DISTek Integration, Inc. - NI Alliance Member
    mailto:[email protected]

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