RoboHelp: Air, Server, or ??

I use Robohelp 8 HTML to create a help center for our various call center groups. I am currently using the WebHelp output for a browser-based help tool. The challenge we run into is a lot of feeback that "searching is too hard" and our system is too complex.
I've looked into Air, specifically the locally installed Air help, as this would allow for favorites to be defined by each user and make comments. This may help the user customize our system per their needs and provide feedback. The challenge is that our content changes on a daily basis and it appears as though pushing through updates is not as seemless as browser based help systems.
I'm looking at RoboHelp Server 8, and it appears as though the reporting and "improvement loop" may assist in determining what content is frequently accessed. We've considered creating smaller projects and deploying them to individual groups instead of a company-wide help system.

mollyid wrote:
...The challenge we run into is a lot of feeback that "searching is too hard"...
Indeed Searching is too hard. I used to have a similar setup and situation with a call center that needed rapid (and simple) access to information on several hundred different products. Indeed, if I only offered Search they would have crucified me.
I stumbled across this amazing technology that allowed them to type just a few letters and instantly locate any information they wanted. And this was eons before AIR or Google or the Magickal RoboHelp Server entered the picture.
I too pushed content out on a daily basis and my users loved my system.
Oh, I guess you might be wondering what I did to make this happen. Yeah, that might be helpful, huh?
I created something known as an Index and populated it with useful terms that made sense to my users. Do an index correctly and teach your users how to use it. I guarantee it will outperform AIR or Google or RoboHelp Server any day of the week.
Cheers... Rick
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My help id is simply three characters, alpha-numeric, and
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Hi:
I installed the RoboHelp Packager for Air to work with my
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Hi,
The issue which Geoff was facing has been resolved. I thought of passing the same information to the user forum, so that other users can benefit from this as well.
The main problem which Geoff was facing was links were not working as expected for some of the popups in case of RHA file.
The problem was in the file-names for the popup topics, The name of some of the popup topic file was having a unicode charcter in the file-name. Since RHA is basically a zip file, the unicode name was not getting saved properly in the zipped RHA file. Changing the name of popup topic file (topic properties dialog), solved the problem of link break.
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One can be found at
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This post has information from Praful Jain (of Adobe) and a link to another relevant thread. There was a link to it in the article on my site.
http://forums.adobe.com/message/2503999#2503999
As your developer is using C#, you should also look at the OLH as there is information about you being able to create the calls.
I thought there were other resources on this and am trying to find them.
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@petergrainge

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Adobe: Please Give Us An RoboHelp - AIR Help Forum

Hi all,
A client of mine is very interested in the AIR Help format
after I showed them a test project. As with any new format, there
are risks and bugs, and I want to know about as many of them as
possible before I begin a large project with tight deadlines where
I do not have a lot of time to troubleshoot, tweak, and test. I'm
feeling a little frustrated trying to get all of the info I need
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provide very helpful information about AIR Help on your site...
Most of you reading probably will not recognize my name simply
because over the years, I have found almost all of the answers I
needed by searching prior posts and putting Peter's solutions to
work in my own projects. Now I hope to be able to give back to this
community if I delve into AIR Help, but we all need one place to
post :-)!
Sincerely,
Katie Carver
Senior Technical Writer/Consultant
Docs-to-You, LLC

Ask and ye shall receive...
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
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RoboHelp eBooks

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Hello everyone,
I hope this is the right place to post my problem.
I am developing an air help application and I want to embedd some pdf files. I tried two different ways yet:
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Holger

Welcome to the forum.
It is the right place to ask but it will not be the answer you want.
Only links to HTML and Microsoft Office files are supported. Although it will not help you short term, the more people who report a bug or request a feature, the more likely it is to be actioned. Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
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RoboHelp: Air, Server, or ??

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