Robohelp explorer is unable to start microsoft word

Hello,
Sorry for this issue, but I have it till today, and I've found no way to correct this.
What has been done:
Initially, I've installed RoboHelp on an office 2003. As it was quite buggy, I've installed office 2010 and robohelp was stronger.
Today, I had a strange message telling me about security stuff on Microsoft office, when I've tried to open my project.
Till then, when I open a project, Word 2010 is launched with correct contents but Robohelp tells me it is not possible to start microsoft word.
When I open a new project, the new project is generated correctly in Word, but, Robohelp still telling me that word can not be launched.
What I use:
- RoboHelp for Word 9.0 updated in 9.0.2
What I've tried:
- Uninstall many times to uninstall/reinstall Robohelp -> NOK
- Check in regedit if the RoboHelp paths are correct -> corrected and still NOK
- Uninstall Office 2010, uninstall Robohelp, install office 2010, install Robohelp, applied the last patches -> NOK
- Checked if robohelp.dot was in my project directory -> not existed and NOK
- Copied robohelp.dot from installation to the template directory -> NOK
So, no solutions worked and I don't know what I can do further.
Any ideas?
Thanks.
Philippe.

I'm not a RoboHelp for Word user so I'm not sure I can help. Do you have the correct version of Word specified in Tools > Options. Beyond that I think you might have to contact Adobe.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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RoboHelp unable to start Microsoft Word

Running Win 2K SP4, Robo X5.0.1, Word 2003.
Opening existing project (new to me) puts Word in wrong size
window (overlaps editor) and I can't get back to RoboHelp editor
window (busy/hourglass) unless I close the Word window first.
Closing the Word window gets a message that RoboHelp editor is
unable to start Microsoft Word, even though Word was running.
However, after closing Word, I could get back to RoboHelp editor
window.
I can start a new project and import the .doc files. That
works okay as far as the above problem is concerned, but tends to
make a mess and needs lots of recovery work for things like browse
sequences.

Hi Rick,
You're absolutely right about Blue Sky. In the beginning,
RoboHelp was not the best product, but it had better marketing on
the enterprize level so I wound up having to use it.
Hi Peter,
(By the way, this is a stand-alone machine on a home network
and I am the only user for this particular machine. I run from a
renamed admin account.)
The Help menu indicates that there are no available updates.
I have checked everything on your site that seemed to have ANY
relevance at all. (Thanks for a great site.) I didn't find anything
under either print or install that helped, but I may not have
thought how you might index this problem. I have also checked all
the topics in this forum without finding anything on this
particular problem.
In the mean time, the overlap seems to be gone (i.e., the
window position is now as it should be), but I'm still locked out
of the RoboHelp pane whenever Word is open (by RH) and I still get
the "unable to start Microsoft Word" error message after I close
Word. RH doesn't seem to be getting the message that Word has
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Thanks for the effort you are putting in on this.

Robohelp is unable to start Microsoft Word - one more time

Hello,
I read the previous post on this error and though the message is the same, I do not think the circumstances are.
I am using xp prof, office 2010 (recently installed), and after that I recently d/l Robohelp 9 from the website.
I am having many problems involving this message, but I set out today to get the simplest problem i could.
So, i opened RH 9 from the start menu/all programs. I selected 'new project' and filled in the title and file name (project2_title, project2_file)
The RH explorer opens. Word 2010 opens. The RH explorer still has an hourglass. After 1-2 minutes, the hourglass is gone and the error message 'Robohelp is unable to start Microsoft Word' appears.
I click 'ok'
Hourglass, blanked out RH explorer which eventually does return.
I click ctrl_t for a new topic, get the dialog, accept the defaults, and eventually the hour glass goes away and I have the same error message.
I click ok and i do not have the new topic when i expand the topic list.
When i first started this, i was able to add a topic, but no longer. (last week was when i started).
I have also tried to open the existing topic that was created using rh7 and having opened it, tried generating primary layout. I got an error file with an error for almost every topic. (But this can be the next problem).
Thanks for any help you can offer.
Miriam

Hello Miriam Schneidmill,
You can try this workaround.
First of all close Robohelp Word
Go to C:\Users\Username\AppData\Microsoft\Templates
and look for RoboHELP.dot and just rename that file extension to old, ggod or anything you wish, say Robohelp.bad.
Then close this.
Now try to open Robohelp Word and see are you facing the same issue or not?
Hope it helps!!!
Thank you

RoboHelp Error Message - Unable to start Word

I just recently updated to the full version of 6.0 (I was
previously using X5 and had the 6.0 Upgrade). When I open the
RoboHelp Explorer and try to load any of my projects, the correct
Word document opens at the start, but then the Explorer hangs. If I
click anywhere, I get the error message, "RoboHelp Explorer was
unable to start Word."
Another person has been able to open the same project from
their machine. I've tried copying the templates from the other user
(Local Disk > Documents and Settings (user) > Application
Data > Microsoft > Templates) as well as the Adobe templates
(Program Files > Adobe > RoboHelp 6.0 > RoboHELP >
Template > Custom > Custom 1 and Custom 2). I have also tried
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Hi Kaherns,
I've experienced the same problem, solved it as described
below. Not the must beautiful solution, but better than
reinstalling RH each and every day.
In my case, the "unable to start Word" problem was related to
a .dot file mess up created by RH in
Local Disk>Documents and Settings (user)>Application
Data>Microsoft>Templates.
1. Reinstall RH.
2. In Windows Explorer, open the
Local Disk>Documents and Settings (user)>Application
Data>Microsoft>Templates folder.
3. Make a backup of the fresh, non-corrupted RoboHELP.dot by
copying (not moving) it to any place on your computer or network.
4. When RH shows "Unable to start Word", close the project
and RH.
5. In Windows Explorer, open the
Local Disk>Documents and Settings (user)>Application
Data>Microsoft>Templates folder.
6. Make sure that hidden files are shown (
Tools>Folder options>View...).
7. Delete
RoboHELP.dot,
~$boHELP.dot, and
~$Normal.dot.
8. Copy the backup RoboHELP.dot created in step 3 to the
Local Disk>Documents and Settings (user)>Application
Data>Microsoft>Templates folder.
9. Restart Word. If prompted to start Word in safe mode,
select
No.
Now, my RH does this a couple of times per day so I use a
batch file, instead of copying files manually:
1. Create a copy of the
Local Disk>Documents and Settings (user)>Application
Data>Microsoft>Templates folder (on the desktop, for
example).
2. Make sure that the folder contains a non-corrupted
RoboHELP.dot file and that
~$boHELP.dot, and
~$Normal.dot are not in the folder.
3. Insert the below code in a text file and save it as a .bat
on an easy-to-access place (the desktop, for example).
@echo off
rmdir /s /q "C:\Documents and
Settings\<user>\Application Data\Microsoft\Templates"
xcopy /s /i "<path to copied Templates folder>"
"C:\Documents and Settings\user\Application
Data\Microsoft\Templates"
4. As RH goes bananas, close RH and then double click the
.bat file. The corrupted files are now replaced.
5. Open RH.
Of course, I take no resonsibility for any problems you might
run into trying the above.

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Robohelp explorer is unable to start microsoft word

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