RoboHelp for Word starts up Word 2010

Hi all,
I have RoboHelp 7 installed for a long while. I have always been using RoboHelp HTML, and I use it with Word 2003 as the default Word version. This combination has been working very nicely. My O/S is Windows 7 Home Premium.
But now I want to test out using RoboHelp for Word. So after running it, I tried opening a new project, and RH started to run Word 2010, although Word 2003 is my default Word version. This probably happened as a result of my installing Word 2010.
I suppose I can fix this problem by uninstalling Word 2003 and then reinstalling it. But is there a quicker fix?
Thanks,
avraham

Try just opening and closing Word 2003 before you run RoboHelp.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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RoboHelp unable to start Microsoft Word

Running Win 2K SP4, Robo X5.0.1, Word 2003.
Opening existing project (new to me) puts Word in wrong size
window (overlaps editor) and I can't get back to RoboHelp editor
window (busy/hourglass) unless I close the Word window first.
Closing the Word window gets a message that RoboHelp editor is
unable to start Microsoft Word, even though Word was running.
However, after closing Word, I could get back to RoboHelp editor
window.
I can start a new project and import the .doc files. That
works okay as far as the above problem is concerned, but tends to
make a mess and needs lots of recovery work for things like browse
sequences.

Hi Rick,
You're absolutely right about Blue Sky. In the beginning,
RoboHelp was not the best product, but it had better marketing on
the enterprize level so I wound up having to use it.
Hi Peter,
(By the way, this is a stand-alone machine on a home network
and I am the only user for this particular machine. I run from a
renamed admin account.)
The Help menu indicates that there are no available updates.
I have checked everything on your site that seemed to have ANY
relevance at all. (Thanks for a great site.) I didn't find anything
under either print or install that helped, but I may not have
thought how you might index this problem. I have also checked all
the topics in this forum without finding anything on this
particular problem.
In the mean time, the overlap seems to be gone (i.e., the
window position is now as it should be), but I'm still locked out
of the RoboHelp pane whenever Word is open (by RH) and I still get
the "unable to start Microsoft Word" error message after I close
Word. RH doesn't seem to be getting the message that Word has
opened the requested file.
Thanks for the effort you are putting in on this.

MS Word Starter 2010 continually asks for product key yet keeps closing.

When I try to open the free pre-installed MS Word Starter on my PC I am prompted to enter my 25 character product key. After doing this a I receive ‘Your product key is valid’ on pressing the ‘Continue’ button MS starter opens yet three seconds later the
same box appears prompting me to enter my product key again. On entering the product key again I receive a further confirmation my key is valid. On pressing ‘Continue’ the box closes yet so does MS Starter 2010.
It used to work when the PC was new.
I have run ‘Repair’ MS Starter and ‘Repair’ MS Office 2010
The same happens with MS Exel starter.
I use MS Word 2010 day to day which works fine.
CP

Hi George.
George.
No I probably did not uninstall it from the old computer and that machine
was scrapped some years back.
Just to recap, I use Word 2010 and Excel 2010 every day and they work OK.
As I understand it these programmes, Excel & Word 2010, is what I got from
downloading the MS Student & Teachers discs?
So in my limited understanding, as they both work OK, I don't appear to have
a problem with the license being used twice. Do I understand that
correctly?
My problem is that on the rare occasions I decide to dip into the MS
Starter Programmes, a window appears asking for a product key. When I enter the
key for the MS Student and Teachers disc it says its valid, Word Starter opens,
the box asking for the product key appears again and when entered both windows
close. I don't quite understand why It asks for a product key for something
factory pre-loaded?
Colin
ColinMP

RoboHelp for Word installed from RoboHelp 10 won't work with Word 2010

I have a Help project created in RoboHelp for Word 8. I recently upgraded from Word 2007 to Word 2010 and discovered that RH8 for Word won't work with Word 2010. So I purchased RoboHelp 10 and have installed RoboHelp for Word from it. Alas, RH for Word STILL won't work with Word 2010. When I try to open my project, I get this message:
Before I bought RH10, I live-chatted with an Adobe sales person who assured me it was compatible with Word 2010.
BTW, I tried to roll back to Word 2007, but I was getting weird behavior running Word, so I have reinstalled Word 2010 and want to stay there.
Any ideas?

I have just installed Rh10 for Word on a new machine and initially I got this message.
I wonder if you have followed those instuctions? I changed the setting to Enable All.
The other possibility is what do you have set for the default version? If it is 2007 and that no longer exists on your machine, then Rh will not be able to proceed. The dropdown should show 2010
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Word Starter 2010 for MacBook Air 13"

Does Word Starter 2010 come with the MacBook Air 13"?

No. There is no version of Word included with a Mac purchase. Pages is free for Macs purchased after October 1, 2013. Having said that after trying to use it for over a year, I gave up and went with Open Office. Another free alternative that is very powerful and closer to Word in features is http://www.libreoffice.org

Robohelp is unable to start Microsoft Word - one more time

Hello,
I read the previous post on this error and though the message is the same, I do not think the circumstances are.
I am using xp prof, office 2010 (recently installed), and after that I recently d/l Robohelp 9 from the website.
I am having many problems involving this message, but I set out today to get the simplest problem i could.
So, i opened RH 9 from the start menu/all programs. I selected 'new project' and filled in the title and file name (project2_title, project2_file)
The RH explorer opens. Word 2010 opens. The RH explorer still has an hourglass. After 1-2 minutes, the hourglass is gone and the error message 'Robohelp is unable to start Microsoft Word' appears.
I click 'ok'
Hourglass, blanked out RH explorer which eventually does return.
I click ctrl_t for a new topic, get the dialog, accept the defaults, and eventually the hour glass goes away and I have the same error message.
I click ok and i do not have the new topic when i expand the topic list.
When i first started this, i was able to add a topic, but no longer. (last week was when i started).
I have also tried to open the existing topic that was created using rh7 and having opened it, tried generating primary layout. I got an error file with an error for almost every topic. (But this can be the next problem).
Thanks for any help you can offer.
Miriam

Hello Miriam Schneidmill,
You can try this workaround.
First of all close Robohelp Word
Go to C:\Users\Username\AppData\Microsoft\Templates
and look for RoboHELP.dot and just rename that file extension to old, ggod or anything you wish, say Robohelp.bad.
Then close this.
Now try to open Robohelp Word and see are you facing the same issue or not?
Hope it helps!!!
Thank you

Robohelp 9 not working with Word 2010 on Windows 7

I have installed Robohelp 9 on my Windows 7 machine that has MS Office 2010 already installed on it.
I have installed the Robohelp 9.0.2 update. I start Robohelp 9 for Word and create a new Winhelp 4 project.
I give it a name and click Finish. I get an error message that says "Robohelp can not open docx files in the current word version"
I click OK and it launches the template in word and gives me a macro error that saya "Compile error in hidden module AutoOpen. This error commonly occurs when code is incompatible with the version, platform, architecture of this application"
When I close the Word document, I get an error about hidden module AutoClose. It's like there is something wrong with the template.
NOTE: I previously had Robohelp 8 installed, but uninstalled and made sure that every occurence of robohelp.dot was gone.
Shouldn't Robohelp 9 be creating a .dotx for Office 2010?
Am I doing something wrong?
Thanks for any help,
George

Hi George,
I note the line in your original post :-
"NOTE: I previously had Robohelp 8 installed, but uninstalled and made sure that every occurence of robohelp.dot was gone."
I think that is your problem. You have deleted the Robohelp.DOT from the templates directory. Although you are using Office 2010 or 2007 Robohelp still insists on using an Office 2003 or earlier format template in *.DOT format. You need to have a Robohelp.dOT template for the program to work. May I syggest a re-install, leave the robohelp.DOT in place as it is instaled and see what happens ?
I posted an issue A couple of weeks ago questioning why Robohelp does not use DOTX or DOTM format templates as per Office 2010 and Peter Grainge has asked adobe on my behalf... yet to see a reply.
My issue related to potemntial incosistency in bult output (Corruption) and question whether that was caused bt the different formats of the template ie:- a 2003 format templat in documents saved in 2010 or 2007 format. As others have stated in the past word starts up in 'Compatribility' mode when using the *.DOT format template that I have found may be linked to some output and build issues ?
Good luck.
Bryan Holman

Robohelp explorer is unable to start microsoft word

Hello,
Sorry for this issue, but I have it till today, and I've found no way to correct this.
What has been done:
Initially, I've installed RoboHelp on an office 2003. As it was quite buggy, I've installed office 2010 and robohelp was stronger.
Today, I had a strange message telling me about security stuff on Microsoft office, when I've tried to open my project.
Till then, when I open a project, Word 2010 is launched with correct contents but Robohelp tells me it is not possible to start microsoft word.
When I open a new project, the new project is generated correctly in Word, but, Robohelp still telling me that word can not be launched.
What I use:
- RoboHelp for Word 9.0 updated in 9.0.2
What I've tried:
- Uninstall many times to uninstall/reinstall Robohelp -> NOK
- Check in regedit if the RoboHelp paths are correct -> corrected and still NOK
- Uninstall Office 2010, uninstall Robohelp, install office 2010, install Robohelp, applied the last patches -> NOK
- Checked if robohelp.dot was in my project directory -> not existed and NOK
- Copied robohelp.dot from installation to the template directory -> NOK
So, no solutions worked and I don't know what I can do further.
Any ideas?
Thanks.
Philippe.

I'm not a RoboHelp for Word user so I'm not sure I can help. Do you have the correct version of Word specified in Tools > Options. Beyond that I think you might have to contact Adobe.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Error launching Word with Robohelp for Word

I have a test rack at work with a machine dedicated to Robohelp, which we just purchased and set up to replace our very old and outdated solution. It has Robohelp 8 on Windows 7, with Office 2007. Since the Robohelp installation, Word has consistent and constant crashes, giving an error claiming that Macros are required but unable to start. I entered the Trust Center in Word as instructed, and reset macros, but to no avail. Attempting to launch Word in Robohelp for Word causes an exception and error. Launching Word on its own also causes the same error. I've tried a Office repair, to no avail. Does anyone have any experience with this issue?

I've know RoboHelp have issues finding Word or working with the wrong security settings. What I have not known it do is affect the running of Word when Word is run alone. For that reason, I think your problem is with Word.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Converting RoboHelp for Word to RoboHelp HTML (v8)

I have a RoboHelp for Word (started at v6, converted to v7, and now at v8) project that I want to convert to a RoboHelp HTML v8 project.
The RoboHelp for Word V8 looks good, works great and builds good looking WebHelp and MS Html Help finished outputs! But, I can't seem to figure out how to embed Captivate App Demos (SWF) into the project. Another post in these forums indicated that this is easy with RoboHelp HTML; and after some testing, indeed it is! Great.
Now - the question is, how do I get my existing (looks good, feels great) RoboHelp for Word V8 project imported into RoboHelp HTML V8?
I made a copy of my RHWord project directory (so as not to screw anything up) and then opened RHHTML and chose to import an existing HPJ project. When asked whether to keep the project file XPJ or go to HHP, I chose HHP.
During the conversion, I get lots of "images not valid; invalid chars" on GIF files that RHWord has no problem with. It will not display nor publish these GIF files. Actually, it does display some of the GIFs in the RHHTML dev env, but then doesn't publish them!
Also, during the conversion, it asks if you want a single CSS for each file or one CSS based on one of the WORD docs from the RHWord project. The default was the former, so I chose it. After the conversion, many of the topics have CSS data that appears at the top (e.g. long list of font names) that end up getting published also. So why did this happen?
Also, after the conversion, many of the topics have non-displayable characters that do not show up in the RHWord version; source or published version.
So - my question is, how do I correctly go from a RHWord project that seems to edit and publish just fine to a RHHTML project cleanly?
I have tried to be as detailed as possible on each of these issues, but if more is required, let me know.
Thanks much for your assistance,
Jeff
Message was edited by: jonestech

The original post included a complaint:
"After the conversion, many of the topics have CSS data that appears at the top (e.g. long list of font names) that end up getting published also"
I didn't spot an answer to this part of the problem. I may have missed it
I see this also in importig a RH8 WinHelp project for conversion to WebHelp. It's no big deal to just delete the font list in projects that have just a single original Word doc, but I have a number of projects that each contain hundreds of Word docs, and the font list is inserted tt the top of each converted htm file.
So I am motivated to find a solution...
Any ideas RH troops???

RoboHelp for Word cannot open Word with Word 2007

Thanks for your leignancy, I'm having trouble even starting
to work with RoboHelp. I think I need detailed explanations. I did
spend hours sifting through Robohelp's Help and this Forum, I'm
stuck.
I am trying to use
RoboHelp for Word 7.0 , build 001, with Word 2007 on Vista.
I need to work on help projects created with a previous
version of RoboHelp.
For some reason, when I open RoboHelp, the .doc file opens in
Word next to it, but then RoboHelp freezes for several minutes,
then I get a dialog box that says
"RoboHelp" could not open Word .
Then anytime I try to modify a topic in my help file, I get
the same stall and error message, and my Word document stays stuck
at the beginning on my first topic.
Also, in Word,
all Robohelp options don't work. I can't search for a topic
for instance to locate it and modify it. When I click on search for
a topic from the menu on top, nothing happens at all. If I click on
search a topic from the right-click menu, then I get a message that
because of security or confidentiality settings, the
Macros don't work.
I tried re-activating all Macros in Word 2007 Options, I
closed everything, even re-booted the computer, but to no avail.
Also, I tried saving my .doc into a .docx (Word 2007 format)
to see if the Macros would be compatible then, but I got the exact
same results.
Right now, RoboHelp and Word don't seem to be "talking" to
each other right, and the Macros don't work.
Plus: I tried to test a modification I made in the .doc file
by generating the WebHelp, but that didn't work either, I got an
error message saying that the file couldn't be opened, but the path
to the file was all wrong, with folder names I don't even have on
my computer.
If someone could figure this one out for me, I'd be very
thankful, I'm the kind of person who likes something to work in a
simple, linear way, 1-2-3... This is totally confusing for me right
now.

Ok, isn't that what I did when I re-activated the Macros in
Word 2007?
Word Options / security - confidentiality center / Parameters
Activate all Macros (the lowest one on the list)
Did that already. Also, I made backups of my projects, and
tried with a new "brew" just in case I had messed it up along the
way somewhere.
First thing I did when I opened it again was change the
output to WebHelp instead of WinHelp 4, since I can't open that in
Vista anymore.
I can generate the help in that format, but either way I try
to make any modification it's not taken into account when I
generate it.
Example:
In the french help project which I'm working on, I had a
tittle that was miss-spelled.
I tried modifying in in the Word .doc document, then generate
the help, but the title was still wrong.
So I tried changing in directly in Robohelp with the topic's
properties.
When I clicked OK, it stalled forever again, and then it said
it couldn't take the modifications into account.
And any text I cut and paste or changed in the .doc on Word
remains unchanged in the WebHelp....
Right now, the more I try, the more I'm stuck and the more
questions I get. I'm seriously thinking I'd need some live
coaching, on a chat or something, to get me started on the right
track. Is there anyone who can do that? I'm so awfully stuck right
now. And I feel like I'd unfurl a tsunami of ridiculous questions
if I posted them all on the Forum now...
*EXTRA*
I did all the updates (7.0.3) and right now I'm re-installing
everything.
Arghhh.
I missed one of the last days of ski this season, spent my
whole week-end with this.
I'm trying to sound rational and calm, but I'm actually so
tired and exasperated, I'd have jumped through the window already
if we weren't on the first floor... Still stuck at Step 1...
What am I missing??

Word Starter 2010 not recognized when opening DOCX documents

When I use Word Starter 2010 to create documents (as .docx) the documents do not recognize Word Starter as the originating application. It is necessary to open Word Starter and then open the .docx document from within Word Starter. I tried to associate
Word Starter with the document type using the default program tab in the control panel, however default program does not find Word Starter application. Also having problem with Windows Live Mail where mail with .docx attachments are rejected as dangerous file
types. Running System 7, current on updates - any suggestions??

These problems were caused by a recent Windows update. Try repairing Office (via Programs & Features > Microsoft Office > Change in the Windows Control Panel).
Cheers
Paul Edstein
[MS MVP - Word]
Thanks for your help!!! Going into Control Panel and doing the repair seems to fixed the problem for me. I realize that it is not your fault that it was broken. However I have to ask, if Microsoft knew that their Windows update broke certain
functions or features in Office, then why didn't Microsoft fix the problem rather than having a whole lot of pissed off users who don't understand why Office isn't working anymore? It would have saved me 90 minutes of looking for solutions (or buying
one of the "recommended" Office packages--maybe that is why MS is not fixing the problem they created).
Happy Holidays!

Why Pick RoboHelp for Word vs RoboHelp HTML?

Getting started with RoboHelp. Everyone in our office knows
how to write in Word. Are there big advantages or disadvantages to
choosing to use RH Word vs RH HTML to work in? I want to avoid
kicking myself two months down the road.

Welcome to our community, WJohanRadGuy
I suppose I would counter that with:
Why drive a truck when you can drive a car?
Here's what I mean. Think of the output you are planning on
creating. Most of the output today falls into the HTML category.
Assuming that's the case for you, you would be well advised to use
a tool designed for working with HTML. So just as I wouldn't use my
car to haul plywood when a truck is more suited to the job, I would
opt for RoboHelp HTML over RoboHelp for Word.
I know it's seductive. Most everyone thinks they know how to
use Word. But if you are creating any type of HTML output, you will
likely find yourself hamstrung with making things behave as you
want using RoboHelp for Word where they are easy to accomplish
using RoboHelp HTML.
Also consider that the RoboHelp for Word user base is
shrinking daily as more folks move away from it (because it is the
only RoboHelp product that creates WinHelp systems) and toward
RoboHelp HTML. Vista prompted much of that exodus when Microsoft
announced WinHelp would no longer be supported in Vista. Yet it
lives on and I digress.
Hopefully I've not muddied the waters here.
Cheers... Rick

Troubleshooting RoboHelp for Word

This post will contain troubleshooting tips for RoboHelp for Word.
Each category in the forum will have its own troubleshooting tips.
Bear with us while we add to this starter list. Items will be added as we think of them and not necessarily in order of importance.
mk:@MSITStore cannot open file from RoboHelp for Word
Please view the thread linked below, it contains a number of links.
Click here to view
If you resolve the issue, please add what worked for you to that thread as that helps others.
Please feel free to email RoboWizard or Peter Grainge via their web sites with suggestions.
The Troubleshooting Guide has links to the troubleshooting tips for the other RoboHelp forum categories.

I've just tried this in RH8 and have discovered that the EF macro only seems to work with certain file types. For example, .TXT and .LOG files do work whilst .PDF and .DOC don't. I'm beginning to wonder if there has been something that has changed between RH7 and RH8 along security lines? Just added my 2p as I haven't used WinHelp for over 10 years!
The RoboColum(n)
@robocolumn
Colum McAndrew

"RoboHelp for Word" vs "RoboHelp HTML"

Hi all,
I note there are two flavors for RoboHelp (wrt also working
with Word + importing + exporting):
- RoboHelp for Word
- RoboHelp HTML
Questions:
1. Am I right that it seems you can do everything with
RoboHelp HTML that you can do with RoboHelp for Word?
2. If not (1, above), what are the relative advantages and
disadvantages of each for starting a new RoboHelp project?
3. Is there a reason for ever trying to change application
for an existing RoboHelp project, and would there be expected any
particular conversion problems?
Tia,
- avi

Welcome to our community, Avi
I see you posted the question here as well as the TechShoret
list. I further see you have at least one reply over on TechShoret.
Here are my thoughts. Yes, you can do most of what RoboHelp
for Word can do using RoboHelp HTML. I say "Most" here because
there are a couple of things you can't do. You can't easily create
a .HLP file using RoboHelp HTML. RoboHelp HTML doesn't offer tabs
like you can use with RoboHelp for Word.
Now I realize that may sound a bit as if I'm saying that
RoboHelp for Word is superior to RoboHelp HTML. I'm not. As with
anything in life, there are trade offs and things to consider. In
this case, I would say you should consider the output type.
Most everything is moving away from WinHelp (.HLP files) and
toward an HTML based format. I noted the TechShoret reply mentioned
that with RoboHelp for Word, everything is stored in a single Word
file, vs having multiple HTML files with RoboHelp HTML. While this
is true, I would say that if your output is going to be HTML based,
you should seriously consider using an editor that was designed
from the ground up to support HTML. Let's face it. Anything HTML
coming from Word is a kludge, as Word was designed for print. There
are also some things that will constantly frustrate you if you
elect to use RoboHelp for Word and are creating HTML output.
So while it may seem an attractive option to use, I'd suggest
avoiding RoboHelp for Word and going with RoboHelp HTML.
Sincerely... Rick

RoboHelp for Word starts up Word 2010

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