RoboHelp freeze at Project Opening

Dear RoboHelp user community,
I recently moved from RoboHelp7 to RoboHelp8.0.2 and I am facing very slow performances at Project Opening (more than an hour)
The Project is quite big, and may have been corrupted. I was wondering if there is an utility, or operations to perform that would allow me to fix the project and be able to work again!
Many thanks in advance for your help,
Valerian

Hi there
Where exactly is the project stored? Many folks have reported dreadfully slow performance when the project is stored on a network drive and you try to open and edit from there.
If that's the case for you, you should seriously consider moving the project to your local C drive in order to work on it.
Cheers... Rick
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Date/Time: 2007-02-05 14:20:04.961 -0600
OS Version: 10.4.8 (Build 8L127)
Report Version: 4
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [60]
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Build Version: 1
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Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x04bbc3b7
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x907e7050 _getOffsetOfRefAt + 136
1 com.apple.CoreFoundation 0x907e6dc0 __CFBinaryPlistCreateObject + 1964
2 com.apple.CoreFoundation 0x907de1e8 __CFTryParseBinaryPlist + 188
3 com.apple.CoreFoundation 0x907dddd0 _CFPropertyListCreateFromXMLData + 144
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5 com.apple.WebKit 0x9569909c -[WebHistoryPrivate _loadHistoryGuts:URL:error:] + 168
6 com.apple.WebKit 0x95698fd0 -[WebHistoryPrivate loadFromURL:error:] + 64
7 com.apple.WebKit 0x95698f40 -[WebHistory loadFromURL:error:] + 40
8 com.apple.Safari 0x0001cbc8 0x1000 + 113608
9 com.apple.Safari 0x0001cb24 0x1000 + 113444
10 com.apple.Safari 0x0001c7ac 0x1000 + 112556
11 com.apple.Foundation 0x9295fad8 nsnotecallback + 180
12 com.apple.CoreFoundation 0x90804010 __CFXNotificationPost + 368
13 com.apple.CoreFoundation 0x907fc0ec _CFXNotificationPostNotification + 684
14 com.apple.Foundation 0x92949ee0 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
15 com.apple.AppKit 0x936eaf98 -[NSApplication _postDidFinishNotification] + 112
16 com.apple.AppKit 0x936eae84 -[NSApplication _sendFinishLaunchingNotification] + 92
17 com.apple.AppKit 0x936ea9cc -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 264
18 com.apple.AppKit 0x936ea574 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 92
19 com.apple.Foundation 0x92960ae4 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 380
20 com.apple.Foundation 0x92960944 _NSAppleEventManagerGenericHandler + 92
21 com.apple.AE 0x914fd960 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 208
22 com.apple.AE 0x914fd7fc dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
23 com.apple.AE 0x914fd654 aeProcessAppleEvent + 284
24 com.apple.HIToolbox 0x93208eb0 AEProcessAppleEvent + 60
25 com.apple.AppKit 0x936e8cbc _DPSNextEvent + 856
26 com.apple.AppKit 0x936e87a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
27 com.apple.Safari 0x00006740 0x1000 + 22336
28 com.apple.AppKit 0x936e4cec -[NSApplication run] + 472
29 com.apple.AppKit 0x937d587c NSApplicationMain + 452
30 com.apple.Safari 0x0005c77c 0x1000 + 374652
31 com.apple.Safari 0x0005c624 0x1000 + 374308
Thread 1:
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1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
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8 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
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6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
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0 libSystem.B.dylib 0x9001992c getdirentries + 12
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2 libSystem.B.dylib 0x9003d8fc fts_read + 2712
3 com.apple.Foundation 0x929894e4 NSLRUFileListRebuildFileDataUsingRootDirectory + 256
4 com.apple.Foundation 0x9298883c -[NSURLCache _diskCacheCreateLRUList:] + 84
5 com.apple.Foundation 0x92960194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 5:
0 libSystem.B.dylib 0x9001f08c select + 12
1 com.apple.CoreFoundation 0x907ef40c __CFSocketManager + 472
2 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000907e7050 srr1: 0x000000000000f030 vrsave: 0x0000000000000000
cr: 0x42002428 xer: 0x0000000000000007 lr: 0x00000000907e6dc0 ctr: 0x0000000000000003
r0: 0x0000000000000000 r1: 0x00000000bfffdac0 r2: 0x0000000000000000 r3: 0x000000000000004d
r4: 0x0000000000000000 r5: 0x0000000000000000 r6: 0x0000000000000003 r7: 0x0000000000000000
r8: 0x0000000000004c4d r9: 0x0000000000000000 r10: 0x000000000000e4e7 r11: 0x0000000004bbc3b7
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x00000000bfffe000 r15: 0x00000000bfffdb10
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000078 r19: 0x00000000a07ba210
r20: 0x00000000bfffe028 r21: 0x0000000004b83000 r22: 0x0000000000000000 r23: 0x00000000bfffdb10
r24: 0x0000000000000000 r25: 0x000000000002d6d1 r26: 0x000000000000001e r27: 0x0000000000000000
r28: 0x0000000000000008 r29: 0x0000000004b83000 r30: 0x00000000bfffe000 r31: 0x00000000907e662c
Binary Images Description:
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0x8fe00000 - 0x8fe51fff dyld 45.3 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
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0x908dc000 - 0x908dcfff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x908de000 - 0x909e0fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a3a000 - 0x90abefff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90ae8000 - 0x90b5afff IOKit /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90b70000 - 0x90b82fff libauto.dylib /usr/lib/libauto.dylib
0x90b89000 - 0x90e60fff com.apple.CoreServices.CarbonCore 681.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90ec6000 - 0x90f46fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x90f90000 - 0x90fd1fff com.apple.CFNetwork 129.19 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x90fe6000 - 0x90ffefff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x9100e000 - 0x9108ffff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x910d5000 - 0x910fefff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x9110f000 - 0x9111dfff libz.1.dylib /usr/lib/libz.1.dylib
0x91120000 - 0x912dbfff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913da000 - 0x913e3fff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x913ea000 - 0x91412fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x91425000 - 0x91430fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x91435000 - 0x9143dfff libbsm.dylib /usr/lib/libbsm.dylib
0x91441000 - 0x914bcfff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914f9000 - 0x914f9fff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x914fb000 - 0x91533fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
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0x91670000 - 0x91701fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x91748000 - 0x917fffff com.apple.QD 3.10.21 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x9183c000 - 0x9189afff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x918c9000 - 0x918eafff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
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0x91994000 - 0x919a8fff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x919b6000 - 0x919f8fff com.apple.ImageIO.framework 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x91a0e000 - 0x91ad6fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b24000 - 0x91b39fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b3e000 - 0x91b5cfff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b62000 - 0x91bd1fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91be8000 - 0x91becfff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91bee000 - 0x91c4dfff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91c52000 - 0x91c8ffff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91c96000 - 0x91caffff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91cb4000 - 0x91cb7fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91cb9000 - 0x91cb9fff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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0x9293a000 - 0x92b65fff com.apple.Foundation 6.4.6 (567.27) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92c83000 - 0x92d61fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
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0x9308a000 - 0x93099fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x930a5000 - 0x9310bfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9313c000 - 0x9318bfff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
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0x931fe000 - 0x9350bfff com.apple.HIToolbox 1.4.8 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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Model: PowerMac3,6, BootROM 4.4.8f2, 2 processors, PowerPC G4 (2.1), 867 MHz, 512 MB
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Is there a way to have two separate projects open in different windows?

On my old editing software, I could have two separate projects open at the same time. I could copy clips from Project A, click over to Project B, and paste the Project A clips to Project B. Is there a way to have two separate projects open with Premiere Elements, or will I have to just import and trim every clip within the same project?

Welcome to the forum.
Unfortunately, PrE will not allow two Projects to be open at the same time. It will also not allow multiple instances of PrE to be open.
The workaround, to accomplish what you describe, is to use a ClipBoard Extender, such as ClipMate, which will allow one to Copy a Timeline, or parts of it, from one Project, then Close that one, to Open another one, and Paste the material, that was Copied. Many users employee ClipMate, or similar, to Copy/Paste material from one Project, to another.
Good luck,
Hunt

I was trying to open a project in adobe flash pro cc and it said there was an error opening the project. I have tried multiple times with no success, however all my other projects open and work fine

I tried multiple times, but still couldn't open my project. All my other projects open and work fine. Please help, it is important.

You will most likely get better help in Flash Professional
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Firefox 4 freezes after i open it (keeps loading the page non-stop and i cant click or do anything

firefox 4 freezes after i open it (keeps loading the page non-stop and i cant click or do anything, plus there is no option to report an error so i cant even get this checked and this seems to be the case on 3 different computers i use all have windows 7 32bit.

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.

Can I have two projects open on Premiere Elements at the same time? (Elements 13 for Windows)

Hi there.
Can I have two projects open on Premiere Elements at the same time?
The reason I wanna do this is because I've trimmed many hours of clips in one project (One timeline) and I want to start a new project where I have a "clean" timeline and can add clips from the
first project (Cut and paste). Or how do I bring a trimmed clip from one project into another in a easy way?
Thanks
-Dan-

Your question is in the Photoshop Elements forum. There is another forum for Premier Elements and this will probably be moved.
That said, the answer is that Premier Elements has not be designed with the ability to cut and paste from one project to another. The only "work around" is to "Publish&Share" to a best quality format that matches your project settings. You can control the output clips with the "work area bars". You can then add the new clip to the second project. The output rendering process can, at least in theory, reduce the picture quality. Depending on formats, settings and footage, it may not be noticeable.
There is a third party product called Clipmate that some say works, but not always with good results.

Wrong project opens when double clicking on a project in project view

This is really weird. I have a personal library that was created by importing my entire iPhoto library and a Pro library that was created by just importing groups of images and folders from one of my drives. Both libraries are 100% managed. When Aperture opens, and my Personal library was the library that was open when I last closed Aperture, this behavior occurs. I go to double click on a project in project view and some other project opens. It's not random either. If I click on the project "Kennesaw Hike" for example, then "Jeremy's Birthday" will open every time.
Now the strange thing is when I go to File, Switch To Library, and choose my Pro Library and then switch right back to my Personal library, the projects in the project view open correctly. Something else that might be related. A few times in the last week when the Personal library was the open library when Aperture was closed last, and then I open Aperture later, it would prompt for my serial number again.
Another tidbit that might be of interest. I recently replaced the drive both libraries were on and copied them both to a new larger drive.
Any ideas?
Thanks

I'd like to add a "me too" to this.

More than one project open at a time?

AFAIK you can only have one DVD studio Pro project open at a time. I've never been sure why (does it have to do with encoding or parsing assets?), but it has always bothered me. Obviously you can in FCP and I just started with Motion, which also has multiple projects open at once. Anyone can shed light?

Tom
Is that an iTunes question? Are you sure you posted in the correct forum.
Regards
TD

Is there a way to stop users from having multiple projects open at once?

I run a video editing lab and this new feature is causing no end of grief as students on one station decide to 'check out' what others are doing on other stations, then they leave these projects up in the background as they work on their project. Changes aren't saved, sound is lost, projects are corrupted, it's just plain ugly. Since all my stations are in sound proof private rooms, policing them constantly isn't practical. Can I turn this feature off, or do I need to revert to the older version? I need to only have one project open at a time, any advice is most welcome! Thank-you in advance.

Hmmm,
Well, from a logical point of view..
..If all the work is kept on a central server, and each student stores his work there..
..Aren't there limits to prevent 1 student from doing things to another students work ??
Another way to do things [maybe] is to write an Applescript to close sessions other than the student's own ??
How about running Remote, to monitor the students from a central location ??
Just a thought,
Peter

My adobe acrobat XI Pro has been constantly freezing when I open documents.

My adobe acrobat XI Pro has been constantly freezing when I open documents. I've uninstalled and reinstalled the program, changed some settings based on community threads, nothing is working. I have to close the document, open it back up and wait at least 60 seconds before I can do anything. I use Adobe pdfs for everything this is very bad. I am using MS Office 365, and Adobe CC on Windows 8.1.

Hi Kate,
Please refer to this KB doc. for the solution Application, file icons change to Acrobat/Reader icon
Let me know if the issue persist.
Regards,
Aadesh

Strange ... Projects opened from Projects View are no longer (3.3) selected on the Library tab of the Inspector.

Strange goings on here with my Libraries: Projects opened from Projects View are no longer (3.3) selected on the Library tab of the Inspector. When, in Projects View, I double-click a Project, that Project's contents are shown in the Browser, but the selection shown on the Library tab of the Inspector remains on "Projects" near the top of the tab.
This is, imho, _very very very bad_. Can someone confirm this behavior on their machine? Is this announced or expected?
Thanks.

Hi Kirby,
I never noticed!
Can someone confirm this behavior on their machine?
Confirmed! (on MBP und iMac)
Is this announced or expected?
Don't know - it does not follow from the release notes, as far as I understand them.
Regards
Léonie

IDVD 4 Pauses During Project Opening

OMG! Someone needs to help me ASAP!!!! I have a nearly completed iDVD project with slideshows, videos, many menus, etc. However, I recently userd the iDVD_Egg to create a disk image and burn it as a test; the test work fine. However, immediately upon trying to continue working on the project, I noticed that the project opens, but opens to a blank screen, not the main menu of the DVD. I can access the main menu and all other menus from the "Map" view. The other issue is that there are no options available from the File menu, such as Save, Save Project As, Archive Project, etc.
Please help. Other project open just fine, and I can create new projects. What do I do? I've tried deleting my plist files and that hasn't helped.
Thanks a ton,
Jake

Hmmm....try setting the permissions as outlined in this Apple Article:
iDVD 4: Archived Projects With Restricted File Permissions
http://docs.info.apple.com/article.html?artnum=93563
Sue

RoboHelp freeze at Project Opening

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