RoboHelp HTML 9 - CHM file The Back button works uncorrectly.

Question

Dear all,
I am using RH HTML 9 to generate chm file from my project. The problem is when I click on topic 1, topic 2, topic 3 in turn in the Content pane. After that I click the Back button three times, topic 2 is highlighted on the Content pane, although the content of the topic 1 is displayed on the right pane. I think the topic 1 should be highlighed on the Content pane. Is it a bug of Microsoft HTML Help ?
Please help me understand what Microsoft HTML Help does in generating .chm within RoboHelp 9 ?
Thank you.

Answer 1

Dear RoboColum(n),
The following is the report from my machine. Please help me check it. I really don't have experience in this. Thank you so much.
MJ's Help Report
A common problem with HTML Help 1.x is DLLs not correctly registered during installation. This utility checks all components and registers DLLs if required. We also report if the RoboHelp DLL is registered, and if MS Help 2 components are installed and registered.
After running the report, try running your program again to see if the fault has cleared.
General Info
Report EXE:            C:\DOCUME~1\nhanvt\LOCALS~1\Temp\7zOC4BF7DD4\MJsDiag.exe
Report Run Date:       12/18/2012 9:38:11 AM
Report EXE Version:    2.7.2.0
Download URL:          http://helpware.net/downloads/
Operating System:              Windows NT 5.1.2600
SysLocale.DefaultLCID: 0x0409 (1033)
SysLocale.PriLangID:           0x0009 (9)
SysLocale.SubLangID:           0x0001 (1)
DecimalSeparator:              .
HH Installed:                  YES
HH Version:                    5.2.3790.4110
HH Friendly Version:           > 1.4a
H2 Installed:                  NO
H2 Version:                   
IE Installed:                  YES
IE Version:                    6.0.2900.5969
IE Friendly Version:           Internet Explorer 6 (Windows XP SP2)
NT Administrator
NT Admin Check: Current user has full administor privileges: YES
HTML Help Run-time Components
File Registered OK: C:\WINDOWS\system32\hhctrl.ocx (Version: 5.2.3790.4110)
File Registered OK: C:\WINDOWS\system32\itss.dll (Version: 5.2.3790.4186)
File Registered OK: C:\WINDOWS\system32\itircl.dll (Version: 5.2.3790.2453)
File Found: C:\WINDOWS\system32\hhctrl.ocx
        Version = 5.2.3790.4110
        Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}
ClassName = HHCtrl Object
InProcServer32 = C:\WINDOWS\system32\hhctrl.ocx
ProgID = Internet.HHCtrl.1
        DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itss.dll
        Version = 5.2.3790.4186
        Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
InProcServer32 = C:\WINDOWS\system32\itss.dll
ProgID = MSITFS1.0
        DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itircl.dll
        Version = 5.2.3790.2453
        Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}
ClassName =
InProcServer32 = C:\WINDOWS\system32\itircl.dll
ProgID = ITIR.WordWheelBuild.4
        DLL is Found and Registered OK = YES
For HH Version Info See: http://helpware.net/htmlhelp/hh_info.htm
HTML Help 1.x Registry Settings
Description: If present this Key can disable HH Shortcuts and HH WinHelp commands on the local PC
Reference: KB 810687, KB 323180
  Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\
  Value: HelpQualifiedRootDir (string value) =
  -> Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.
Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers
Reference: KB 892675
  Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
  Value: UrlAllowList (string value) =
  Value: MaxAllowedZone (string value) =
  -> Report: Settings reported for information only.
Description: This key allows MS programs such as iexplore.exe to open ITS file that do not have a .CHM file extension
Reference: KB 873343
  Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
  -> Report: No special file extensions have been enabled on this PC.
Description: This key can be used to allow access to remote ITS files
Reference: Win 2003 SP1, KB 896054
  Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
  Value: UrlAllowList (string value) =
  Value: MaxAllowedZone (string value) =
  Value: NestedProtocolList (string value) =
  -> Report: Settings reported for information only.
For HH Registry Info See: http://helpware.net/htmlhelp/hh_info.htm#hh14
HTML Help 1.x Workshop Components
*** HH Workshop not found or not installed correctly. Try reinstalling.
File not found: C:\Program Files\itcc.dll
File Found: C:\WINDOWS\system32\hha.dll (Version: 4.74.8702.0)
KeyHelp OCX by Keyworks.net - KeyHelp.ocx
This is for information only. KeyHelp is a 3rd party DLL.
*** KeyHelp.ocx is not registered or not installed!
*** You can register your KeyHelp.ocx using the "Register a DLL" button.
*** KeyHelp.ocx could be installed anywhere on your PC by normally resides in the Windows System folder.
For More Info See: http://keyworks.net/
RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll
        Registration Info: {399CB6C4-7312-11D2-B4D9-00105A0422DF}
Version = 9.0.1.262
ClassName = HHComponentActivator Class
InProcServer32 = C:\Program Files\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
ProgID = HHActiveX.HHComponentActivator.1
        Dll Found and Registered = YES
For More Info See: http://www.macromedia.com/
MS Help 2 Run-time Components
        *** MS Help 2 NOT installed on this PC