RoboHelp HTML Application closed

I was working on another system while my RoboHelp project was
up. I might have had too many things up at once. I received a
message that the RoboHelp HTML Application has encountered a
problem and needs to close. I didn't get a chance to close
properly. I selected Send Error Report but I'm not sure what will
come of it. I tried clicking on the Debug button and nothing
happens. When I try to load my project, it gives me this error
message and will not bring it up. Does anyone know what I can do to
locate the probelm and get my project to work again?
Jencie

Hi Jencie
We first need to determine if it's just this single
application or if RoboHelp itself is wonky. Are you able to open
RoboHelp HTML generically? Create a totally new project or open one
of the sample projects with no issue? If you can't do that, you are
possibly looking at reinstalling RoboHelp. If the other projects
open without issue, you are facing an issue with just this project.
If this is the case, the answer might be as simple as locating and
squashing the ProjectName.CPD file, then opening the project using
the .XPJ file so the .CPD will be rebuilt.
Hopefully this helps... Rick

Similar Messages

RoboHelp 8 for Word not installed with RoboHelp HTML?

My workplace just upgraded from RoboHelp Office 5x to RoboHelp 8. Come to find out, *all* that was installed was RoboHelp 8 HTML. The RoboHelp 8 for Word part of the application was not installed.
The department responsible for software installations says that they don't have the RoboHelp 8 Word program--that it didn't come with the RoboHelp download. They are insisting that it's not available, and will probably have to be purchased separately.
Has anyone else installed a volume license from a download?
If so, were the HTML and Word portions of the program both available?
Did both parts of the application install (HTML and Word)?
If one installer was used, was the the RoboHelp 8 for Word portion missing? (I.e., is this a bug?) Or did you get the whole thing?
If more than one installer was used, were the components downloaded in separate installation files? (Could someone have missed an installation file, in other words?)
FYI, please, I don't need all the advantages and reasons why I should use HTML Help or WebHelp instead. I work for a government agency, and need to just generate WinHelp to replace an existing Help file, not make everyone change a whole bunch of stuff to use WebHelp or a CHM file. I need WinHelp output from Word. And, one more thing: I do not have administrator access on my PC either.
Feedback, experiences, and suggestions welcome. Thanks in advance for your help!
Di

The licence you bought was for RoboHelp Office which includes both the RoboHelp for Word and RoboHelp HTML applications. Each of these three has it's own installation file so I suspect that they have installed just the RoboHelp HTML application. They should have the details for the RoboHelp for Word application, or better still the RoboHelp Office application which gives you the options of what to install according to your needs.
The RoboColum(n)
@robocolumn
Colum McAndrew

RoboHelp 8 HTML application error...and CRASH

I'm working on a project in RoboHelp HTML 8, and got this error message, which was followed by the application closing and losing my changs.
Has anyone else experienced this?
Message was edited by: Peter Grainge
It referred to RH9, rather than RH8

Does your computer meet the system requirements for CS4?
If not, that might be the problem.
Also, when you reinstalled CS4, did you restore anything from your old installation?
If no, I would advice you to try and make a complete uninstall, delete all folders after uninstalling, then try to make a new and clean installation.
If the problem still exists, can you please provide the full error message?
Another thing is if you have a lot of programs and stuff running, that could be why you get this error message, try to restart your PC, then open up only CS4 after the restart, see if you get the error when only running CS4.

RoboHELP HTML Freezes Different Ways

Using Windows XP and RoboHELP HTML 6.0:
If I start RoboHELP HTML from the START > Programs menu,
it freezes almost instantly and requires END TASK.
If I double-click a previously created .xpj file in Windows
Explorer view, then RH HTML starts up and I can work in the project
file... but if I try to IMPORT a file into the project file
list/topics, then the application freezes again. I'm only trying to
import an HTML file that was originally created with RoboHELP for
another project.
Why does RH freeze up??

Did this by chance happen to start after you had used a dual
monitor configuration? Folks around here are probably thinking I
believe that's the cause of every problem, but in some cases, we
have found that disappearing dialogs and "freezes" are actually
caused by going from dual monitors to one monitor, and dialogs are
appearing off-screen (which then makes RH look like it's inactive
and not working).
One experiment you can try with either "freeze" that you've
listed is to hit the Esc key and see if RH livens up again. If
there is a dialog open, Esc closes it and returns you to RH.
Just a thought,
Ben

Importing MS Word into RoboHelp HTML / TOC Creation/ CHM output?

Hello,
I am a newbie to RoboHelp 8 and am trying out the Adobe Technical Communication Suite 2.5, and have a Windows 7 (64 Bit) OS.
At the moment, I have a single 40 page word document (MS Word 2010) that I would like to bring into RoboHelp 8.
With that said, I create a blank project, and then import the document. But, when I try to generate and view a help file, I am not seeing the table of contents. I have even done the AUTO TOC and verify that the links correspond to sections and sub-sections etc. - but still no TOC.
In addition, for some reason it brought in each of my figures twice, so that I have two figure 1s, two figure twos and so on.
Finally, it gave me an error message and was complaining about WidgetMax:
"Compilation failed while compiling http:\www.widgetmax.com."
I am not sure what that is about either.
Okay, one more question. Is there an easy way to break up all the sections/sub-sections into unique topics before or during inport into RoboHTML? It seems that RH 8 really needs to have multiple topics versus one long topic, containing what was formerly a MS Word document. What is the best approach to making that happen?
Overall, I am looking for a nice automated system, whereby I can take developer created documents (from protected MS Word templates) and bring them into RoboHelp HTML (version 8). Hopefully, I will not have to break apart the entire MS Word document first, before bringing it into RH 8.
Thanks for taking the time to answer the questions from a newbie.
-J

Hi there
My own guess is that you created a project using one of the supplied templates. Specifically, the Application Help template. This template already has a CHM window defined that contains a link to the WidgetMax.com site. When a link to a web site is defined in a CHM window, the compiler will squawk about it because it cannot resolve the link to a local HTML page. So you may safely ignore the message.
As for importing the Word content, you have some decisions to make. How do you want to edit the content after you get it into RoboHelp?
After you import you will abandon Word and make any changes to the documentation only using RoboHelp HTML.
You will continue to maintain the Word document using Microsoft Word and you will want to update RoboHelp HTML to reflect the changes
Depending on the avenue you wish to take, you will have different options for splitting the Word content into individual topics. Once we know which option you wish to use we can offer more guidance.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95!
Adobe Certified RoboHelp HTML Training
SorcererStone Blog
RoboHelp eBooks

RoboHelp HTML 9.0.2.271 crashes when opening .htm files

Hello. I'm using RoboHelp HTML 9.0.2.271. When opening a certain RH project (I have three that I access regularly), the project opens fine, but when I try to open any of the topic files, RH hangs/crashes. I can perform any other tasks in the project (generating, publishing, updating the browse sequence, etc.), but I can't open any .htm files. In trying to fix this problem, I have:
Updated from 9.0 to first 9.0.1 then 9.0.2
Renamed the .cpd file
Imported one of the topics in the crashing project to a project that isn't crashing
Updating and renaming the .cpd file didn't work and importing the topic into a healthy project allowed the topic to open (so the topic doesn't seem corrupt).

Also using 9.0.2.271, I had exactly the same problem: open project, double-click a topic in the Topic List pane... crash.
However, immediately after opening the project I had Windows 7's blue 'busy' doughnut symbol constantly flashing under the mouse pointer. This is described (for RH8) in Peter Grainge's description on his excellent website (RoboHelp > Opening RoboHelp Projects). The same topic mentions the .hhp file, so I checked the contents of mine...
At the very end, in the [MERGE FILES] section, it listed two other .chm files; one which was supposed to be there, and one which was not (Dummy.chm). I had merged Dummy.chm only during the early testing stages of my project, and had long since removed all references to it from my project. I have no idea why it was still listed in the .hhp file.
I deleted the reference to Dummy.chm from the .hhp file and regenerated the project... and Dummy.chm reappeared in the .hhp file! After deep-searching my project files using NotePad++, one remaining reference to Dummy.chm was also listed in the .xpj file:
<file>
<name>Dummy.chm</name>
<comments></comments>
</file>
So I manually removed those lines and saved the .xpj using NotePad++, reopened the project using RoboHelp, and regenerated. The rogue reference to Dummy.chm is now gone. I have opened, saved, and closed the project several times and it now seems to be reliable.
Probable cause of bug: I had recently performed a cleanup of my project folder and deleted Dummy.chm, but unknown to me I suspect RoboHelp was still looking for it when opening the project, hence the permanent 'busy' doughnut and the crash when trying to do anything else, like opening a topic.

RoboHelp HTML 9 Webhelp Layouts include all (unnecessary) project files

I am currently using RoboHelp HTML 9 on Windows 7 Pro. I have administrative rights on the computer.
My current project contains over 30 different webhelp layouts with 30 different TOCs that are all based on the different functions in a web-based application for a client. The project also includes over 30 different print layouts based on the same TOCs. I use build conditions to specify what I want to appear in the webhelp and print layouts. My project is organized into basically three main folders that represent Tasks, References and Concepts (as close to DITA as I can get this client). Each of these main folders has a subfolder named after a function and it contains the topics and screen captures that relate to that specific function task, function reference or function concept.
I created each webhelp layout in the SSL pod based on the specific TOC that was created for the function. In the WebHelp settings, I specified the TOC in the Content section along with enabling the "exclude unreferenced topics from output" and "exclude unreferenced baggage files from the output" options. In the Navigation section, I selected the appropriate skin that I customized along with enabling Contents and Search options with adding the About box.
With these settings my problem is that ever single webhelp layout includes all of the files in the three main folders, even when they are not referenced in the TOC. This has caused my outputs to explode in size because of the unnecessary folders filled with files (topics and graphics). How can I compile the webhelp layouts so they only output the files referenced in the TOCs and not every single file in the the three main project folders?
Any suggestions will be greatly appreciated because my client is not local and I have to send these files to them over the internet.
Thanks in Advance!

"Exclude unreferenced topics from output" starts by excluding topics that are not in the TOC etc. However if a topic in the TOC has a link to a topic that is not in the TOC, the linked topic will also be included to avoid a broken link. It also daisy chains so that if the second topic has further links, that too gets included.
The idea behind this option was that people wanted TOC only outputs but Adobe chose to implement it in this way. I can see why but I take the view that if that results in broken links, that is the author's responsibility. If you agree, then please follow this link and ask for true TOC based authoring.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
Meantime you will, as Amebr points out, need to create build tags and expressions. There is a page on my site that covers that.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp HTML does not generate .chm file

We have a large help system for F1 help with about 2,000 help
topics in about 50 different Word .doc files. We had used RoboHelp
for Word previously, but with the goal of generating a single .chm
help file, we tried using RoboHelp HTML to change the Word .doc
files to .htm files. RoboHelp HTML does this conversion and creates
2,000 .htm files.
When we try to generate the .chm file for the help system,
RoboHelp for HTML does not respond and does not create the .chm
file. Is RoboHelp HTML not capable of handling such a big help
system? Are there any workarounds to generate the .chm file
successfully?

Peter, thanks for your input. Here's where we are. We opened
RoboHelp HTML and converted the Word docs into .html files. Then we
were able to generate the .chm file (it worked this time) using
RoboHelp HTML. We have about 50 .gif images, and no external links.
The actual number of HTML files with help topics is close to
4,000 for this F1 field help in our application. Ideally, we would
love to have a master project with sub-projects, but it doesn't
appear as a practical alternative. The .hh file (for F1 field help)
is generated from the application by the developer and given to us.
In order to have a master project and slave projects, we
would have to manually split that automatically-generated.hh file
into individual .hh files, true? That means we would have to
correlate which .html help topic file corresponds with which map id
number, then chalk out how we want to divide the .html help topics
into individual projects that correspond to their .hh files?
This help system I inherited is 10 years old, and the
resource time we would spend (if we chose to modularize this help
system) would be gigantic in scope. If there is a simpler and
efficient way to modularize our F1 help system, I would love to
hear about it!

Can't Publish from Robohelp HTML 7 to Robohelp server 8

Please help. I have looked everywhere for answers. Here is my problem.
Environment
I have a windows XP machine with robohelp html 7 and the 7.0.3 patch installed. I am testing the trial version of robohelp server 8 for 30 days. The installation of the robohelp server 8 application when ok. I think. I am able to login as admin in the robohelp server web adminstrator application and also able to go the main page (http://mvrobohelp:8080/robohelp/). The congratulations! screen appears.
Problem
When I published the webhelp pro project from the workstation, it does its thing and end with the message that said "successfully published to "Bankway Headquarters". I go to the robohelp 8 server and login as admin and I do not see the project "Bankway Headquarters" in the projects screen under the general area. It looks like the robohelp server does not finish publishing the project.
Client PC messages
Finished applying Template in 6 sec(s)
Finished compiling WebHelp Pro in 378 sec(s)
Successfully published to "Bankway Headquarters".
Thanks for any help in advance

Hi Jose,
We have been using RH7 client to publish to RS8 server for about 2 months now. We have a master project/subproject setup and we too have been unable to get the Web Administration tool to allow us to see our projects by using the "View Project" button. They are listed under projects, but do not display correctly. Also, we are unable to see our complete master project with all of the embedded subprojects using the URL that Adobe supplies (e.g., http://<server>:<port>/robohelp/server). The Adobe response to this was that there was something wrong with our publishing mechanism (whatever that means!).
However, the good news is that we can view our projects just fine by using this path instead: http://<server>:<port>/robohelp/robo/server/general/projects/<master project>/<master project start page.htm>
Now, we are not using any of the context or area stuff so this works. We were also told that in bypassing the default method, we would be unable to get the usage statistics (e.g., frequently asked questions, etc). However, we have not experienced this. We are able to collect the metrics and access the reports using the Web Administration tool.
I'm not sure if this will satisfy your requirements, but for us, that was the only way to get to our project to view the complete master/subproject setup. Let me know if you figure out a different solution. I'd be very interested in doing this the "right way" if we can get it to work.
-Kristen

Generating hlp files in RoboHelp HTML

Is it possible to generate .hlp files from RoboHelp HTML version 9? We're generating help files for an older program that only uses .hlp or .chm files. I've only been able to generate .hlp files from RoboHelp for Word, and I don't really want to use it any more. But I haven't been able to generate .hlp files from RoboHelp HTML.
Thanks.

Hello PP
I'll be happy to hazard a guess as to why RoboHelp doesn't "do" WinHelp. It has to do with the history of RoboHelp. Way back around 1992 or so, RoboHelp existed largely as a plug-in to Microsoft Word that made it a lot easier to create WinHelp files. Basically it was a set of macros that formatted the arcane coding necessary inside Word documents that made things work for the WinHelp compiler.
HTML emerged later on and the first version of RoboHelp HTML was born. This created an entirely new format and an entirely new application (RoboHelp HTML or RoboHTML) was born. HTML help was the new kid on the block. As such, I'm guessing the developers were sort of watching to see if or how much it would "catch on".
So the application code bases were totally different. And remain so to this day. As Microsoft has taken measures to try and dissuade folks from using WinHelp, I'm sure RoboHelp for Word is likely on life support and probably has been for some time. RoboHelp for Word and RoboHelp HTML work in totally different ways. And given the fact Microsoft wants WinHelp gone, it simply doesn't make any sense to expend effort on making RoboHelp HTML capable of outputting WinHelp.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

I have just updated to Technical Communication Suite 3 which includes RoboHelp HTML 9. I have installed all of the latest updates as of 6/20/2011. I am running Windows 7 Ultimate 64-bit OS, 6GB RAM. Note that I still have RoboHelp HTML 7 installed on the machine.
I can use all of the Technical Communication Suite applications (e.g., FrameMaker 10, PhotoShop CS5, etc) except RoboHelp 9.0. When I attempt to open any project (including the sample projects listed on the Starter screen, I receive the error:
"Unable to open the file c:\users\myname\Document\My RoboHelp Projects\Adobe RoboHelp 9\myprojectfolder\myprojectname\$rhvariable$.htm. Out of memory starting the editor services."
Please let me know if anyone has encountered this error and has resolved it.
Thanks!
Andrea

Hi Jeff,
I am getting this error message.

RoboHelp HTML 7 Not Appearing In Windows 7 Start Menu

I have W7, 64Bit. When I run RH7 HTML, it never appears in my recent list of programs run in the Start Menu. Other programs do, but RH7 does not. I have my Start menu properties set at the highest number of recent programs and jumps allowed. I also cleared many of my recent programs so room could be made for it to appear.
Not sure if this is a RoboHelp 7 question or a Windows forum question. Just thought I'd see if anyone else ran into the same issue.
Thanks
Shawn

Hi Shawn
I think I'd ask the question as well in a Windows forum just to be on the safe side.
Additionally, I suppose it's possible that some type of special coding is required for applications to register themselves with Windows.
Out of curiosity, you are able to make Windows 7 work with RoboHelp 7? I ask because I never could on my own Windows 7 64 bit system. I ended up installing the Microsoft Virtual Machine with XP mode to do that.
I would also encourage you to report as a Bug to Adobe. While I'm pretty certain it won't have any effect on seeing a patch emerge for RoboHelp 7, it will at least put the issue on the radar for Adobe to monitor with any future versions of RoboHelp.
And as a last item, you may wish to configure your Taskbar so that you have the Quick Launch bar. That makes it super easy to launch items. Ether that or try pinning the item. I'm not all that fond of pinning yet.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95!
Adobe Certified RoboHelp HTML Training
SorcererStone Blog
RoboHelp eBooks

Robohelp HTML with AppleHelp

The programmer I'm working with to publish my
RoboHelp 7 application help wants an output which will work with
AppleHelp. I have given him WebHelp and HTML (.chm) output files,
but he wants "unzipped files without Javascript" instead. He
doesn't want to use help in a browser. Does anyone know if there is
an output from RoboHelp which will work? Many thanks for any help
or explanation you can offer, I don't know enough about programming
to understand this. - Confused in California

I don't think I have seen AppleHelp mentioned on these forums
before.
Any unzipped help output from a HAT such as RH is going to
need a browser. You can avoid javascript using the Pure HTML option
but that does not avoid the browser requirement. HTML outputs
created in Dreamweaver would require a browser.
A quick google on AppleHelp suggests you need a different
authoring tool.
Maybe discuss this with your developer and get some more
information that may help someone here give some advice?

"RoboHelp for Word" vs "RoboHelp HTML"

Hi all,
I note there are two flavors for RoboHelp (wrt also working
with Word + importing + exporting):
- RoboHelp for Word
- RoboHelp HTML
Questions:
1. Am I right that it seems you can do everything with
RoboHelp HTML that you can do with RoboHelp for Word?
2. If not (1, above), what are the relative advantages and
disadvantages of each for starting a new RoboHelp project?
3. Is there a reason for ever trying to change application
for an existing RoboHelp project, and would there be expected any
particular conversion problems?
Tia,
- avi

Welcome to our community, Avi
I see you posted the question here as well as the TechShoret
list. I further see you have at least one reply over on TechShoret.
Here are my thoughts. Yes, you can do most of what RoboHelp
for Word can do using RoboHelp HTML. I say "Most" here because
there are a couple of things you can't do. You can't easily create
a .HLP file using RoboHelp HTML. RoboHelp HTML doesn't offer tabs
like you can use with RoboHelp for Word.
Now I realize that may sound a bit as if I'm saying that
RoboHelp for Word is superior to RoboHelp HTML. I'm not. As with
anything in life, there are trade offs and things to consider. In
this case, I would say you should consider the output type.
Most everything is moving away from WinHelp (.HLP files) and
toward an HTML based format. I noted the TechShoret reply mentioned
that with RoboHelp for Word, everything is stored in a single Word
file, vs having multiple HTML files with RoboHelp HTML. While this
is true, I would say that if your output is going to be HTML based,
you should seriously consider using an editor that was designed
from the ground up to support HTML. Let's face it. Anything HTML
coming from Word is a kludge, as Word was designed for print. There
are also some things that will constantly frustrate you if you
elect to use RoboHelp for Word and are creating HTML output.
So while it may seem an attractive option to use, I'd suggest
avoiding RoboHelp for Word and going with RoboHelp HTML.
Sincerely... Rick

Get Error 5 when Launching RoboHelp HTML 9

I just installed RH9, on a Windows XP (SP3) system, and I'm getting an Error 5 message that simply says uninstall and reinstall when I try to open RoboHelp HTML. I can't open the program.
I previously had RHx5 which I uninstalled, prior to installing this. I've uninstalled and reinstalled several times with the same result. My system meets the basic system requirements. I have plenty of hard drive space and RAM (3GB). I also just installed the latest RH9.01 update. I can't open RoboHelp for Word either. No error message, it jus doesn't open. FYI, I'm using Word 2007.
I can't find much on this error in regards to RH9 in the Adobe KB. Any solutions?

Can you post an image of the error message you are getting and say whether it is the same regardless of whether it is the RH HTML or RH for Word application you are opening. Use the camera icon as shown below.
The fact that you have installed RoboHelp as part of the TCS shouldn't be an issue. Out of interest, do the other applications that are part of the suite launch OK? One other thing. Did you uninstall RHX5 completely before installing TCS3?
The RoboColum(n)
@robocolumn
Colum McAndrew

RoboHelp HTML Application closed

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