Robohelp HTML crashes after emptying a project

Question

Hi,
I use Framemaker to do most of my authoring, and then import
the files into RoboHelp HTML to generate the HTML help. As the
first step in importing the files, I delete all the topics, TOC
entries, and IX entries from the RoboHelp project. If I don't do
this, I end up with duplicates all over the project.
After I empty out the project, and try to save it, RH goes
belly up and I have to click through two sets of the "Adobe
Robohelp 7 has encountered a problem and needs to close" dialog
boxes. Having clicked "Send Error Report" a dozens of times, I'm
wondering if there is anything else I can do about this problem.
Thanks,
John B.

Answer 1

Hi all
John, I couldn't help but notice that you said you are trying
to delete
ALL content from the project. And here is where my gut is
telling me the issue lies.
My thought is that you might take the following approach.
Create a single topic. One that will never exist in Framemaker.
Only in RoboHelp. Then forget about that topic. Never delete it or
anything. Then when you do your clean out, I'd take this approach.
Flush the TOC and the Index. Shouldn't matter which order you
use. Just that you flush these first. I say flush these, as they
depend on the content in the topics.
Flush the Topics. Well, all but the single topic that should
remain.
My thought here is that if you are deleting everything from
the system, RoboHelp is going belly up with no topics. And if you
deleted the Topics first, RoboHelp may be gagging on gobs of
updates as it wildly is trying to track all the sudden broken links
to TOC and Index items. That's why I suggested these as a first
step.
Please give that a go and let us know if it helps... Rick