RoboHelp HTML freezes when importing topic

Ok, I have never had a problem with Robohelp before, so I am
a bit confused. I start a new project, and import my first word
doc. The word doc imports, but the application freezes up and the
only thing I can do is kill the application through task manager. I
re-open the project and it freezes again. What am I doing
wrong?

Is the problem with the word document. Create a new project
and import a different word file. If that works you know the
problem is with your word doc. Then cut/paste half the content into
another Word document and import that. Continue until you have the
application freeze. This should allow you to home in on what is
causing the problem.

Similar Messages

RoboHelp freezing when importing large word docs

What are your experiences with RoboHelp for HTML Help when
importing large Word docs?
Mine seems to stop responding and has to be restarted. Also,
creating PDFs for large docs seems to be a problem.
While I am here, could someone please answer these questions:
1. Does RoboHelp support conditional inclusion/exclusion and
replacement of text? Where you can use a condition to display one
text OR another.
2. Does Robo support Modular Help?
3. What about automating output generation using batch files?
Is this possible?
4. Can PDF outputs be customized using templates?
it looks like Robo offers partial solutions to each of the
above questions but I will like to hear your experiences, as I am
on evaluation the tool with limited time.
TIA.

Hi zmajwa and welcome to the community
Please review the Posting Guidelines. You may do that by
clicking
here. Why? Because at this point, you have made exactly two
posts. You have asked the same question in two different places and
it is frowned upon here as it creates confusion and more work for
all involved.
The original thread can be viewed by
Clicking
here.
Thanks... Rick

ITunes freezes when importing music from CD and also when playing,

Just recently iTunes has started to freeze when importing music from a CD - it just stops and the progress bar remains as it it. The whole mac then freezes and I get the spinning beachball. I can't use any other application. The same thing is happening when I play music - it's ok for a song or two and then freeze and the beachball appears. I've downloaded iTunes again and reinstalled and it's just the same. Using Safari and Mail etc is no problem at the moment.
I also have a problem getting the iMac to recognise external hard drives - it won't show them on either firewire 400 or 800. I can see my 1TB drive using usb ( it shows up on the desktop, whereas on firewire it doesn't do this) but if I try to open it and see the contents in finder, it opens, but doesn't dispaly the contents of the drive. I can see the disk size but just get a grey spinning wheel in the bottom right hand of the finder window. Timemachine does not work.

I have had the same problem & itunes crashes when i try to import a file. Now i can't even start itune. I've reinstalled itunes so many times, without a fix, I've lost count.
I did post and had no reply. I'll watch this post with interest.

Multiple issues with See Also controls when importing topics (RoboHelp 9)

I was wondering if anyone has found workarounds to a very flaky area of RoboHelp...
Suppose you create several topics A, B, C and D, each with a See Also control in it. Let's suppose all the topics are assigned to the same See Also keyword, say 'Alphabet'. At a later date you create a new project, and need to import your old topics. The following problems arise:
1) When the topics are imported, RoboHelp does not recreate the 'Alphabet' See Also keyword in the See Also pod. However, the See Also functionality works (sort of) when the project is built. It is not possible to manually add the 'Alphabet' keyword in the See Also pod, because RoboHelp tells you it already exists! The result is an invisible 'Alphabet' See Also keyword, to which you cannot add further topics. As a workaround, I found it is essential to manually add the 'Alphabet' See Also keyword BEFORE importing the topics, and RoboHelp will then correctly assign A, B, C and D to it. However, this can be very awkward if you have hundreds of topics to import and are not sure what See Also keywords the topics reference.
2) When the topics are imported and the project is built, the See Also control does not work as expected. In RoboHelp, right-clicking the See Also control and choosing See Also [] Properties... reveals that the options you previously set, such as 'Popup menu' or "If no topics are associated with any of the See Also keywords..." have been lost! So all those nasty Topics Found dialogs return when you build the help (instead of popups). If you have a See Also control placed in every topic for consistency, it will never grey out if the topic doesn't belong to any See Also keywords.
3) When the topics are imported and the project is built, the current topic's name appears in its own list of See Also topics, i.e. it self-references. So for example, if you are viewing topic A and click the See Also link, topics A, B, C and D are listed, instead of just B, C and D. However, when you create new See Also keywords in RoboHelp, assign topics, and build the help, they work correctly and do not show the calling topic's name.
I spent hours analysing the HTML code of files I am importing, and the code of brand new topics created in RoboHelp, and I can see no obvious differences apart from some -1/0/1 flags in the green Metadata section preceding the SeeAlso code. I even tried changing these flags in my import files to exactly match the flags of new topics that RoboHelp just built, but when importing they still don't work. Clearly RoboHelp stores crucial See Also information elsewhere in the project, but does not make this reliably transportable by adding it to the HTM files that it builds, despite the huge Metadata comment block.
Adobe needs to put a lot of work into making it possible to cleanly re-use files as content re-use is a very common, and often critical, requirement.

Hi there
After reading your post, I come away being unsure about your goal. Is the goal here to simply advise others as to what they may encounter using the See Also functionality? Or is your goal to advise Adobe about what you would like to see changed?
If your goal is to advise Adobe about what you would like to see changed, you need to visit the Wish Form at www.adobe.com/go/wish and file an official request. Otherwise, it just gives you a nice warm glow that you had your say here. But it won't have much of any effect on the product.
As far as any workarounds, I might suggest the following. You seem to be regularly creating a new projects and importing content. And if that's the case, I might suggest you create a template project that would already have these things in place so that as you add content, the expected keywords and links and whatnot are already in place. My thought is that this action would ease much of the frustration you are facing.
Cheers... Rick

Robohelp 7 Freezes When Trying to Import Anything

When I try to import anything into RoboHelp 7, it freezes. I
go to File > Import and select any option. The result is that
the entire application freezes until I click Escape.
The only thing I've been trying to import is Captivate
movies. The obvious workaround is to initiate movies from within
RoboHelp, which I've been doing. Still, I would like it if I could
import things ...
I'm on XP and haven't done anything usual.

I found out what the problem was. I configured dual monitor
display for my laptop (so I could drag items between my laptop
monitor and a desktop monitor). In dual monitor mode, the Import
dialog box appears on the second monitor (because at some point, I
imagine I dragged it there).
When I switched back to single monitor mode, RoboHelp still
thought I was in dual monitor mode and it put the dialog box on the
other (blank or nonexistent) screen. Hence when I tried to import
something, it seemed to freeze because it wouldn't let me push any
other buttons until I made a selection on the dialog box I couldn't
access.
Here's the fix: Set up dual monitor mode again with two
monitors. In RoboHelp, go to File > Import to prompt the dialog
box. Drag the dialog back onto the same monitor as the application.
Now switch back to single monitor mode and go to File > Import
again. The application should remember to put the dialog box in the
correct place, and it no longer freezes.

RoboHELP HTML Freezes Different Ways

Using Windows XP and RoboHELP HTML 6.0:
If I start RoboHELP HTML from the START > Programs menu,
it freezes almost instantly and requires END TASK.
If I double-click a previously created .xpj file in Windows
Explorer view, then RH HTML starts up and I can work in the project
file... but if I try to IMPORT a file into the project file
list/topics, then the application freezes again. I'm only trying to
import an HTML file that was originally created with RoboHELP for
another project.
Why does RH freeze up??

Did this by chance happen to start after you had used a dual
monitor configuration? Folks around here are probably thinking I
believe that's the cause of every problem, but in some cases, we
have found that disappearing dialogs and "freezes" are actually
caused by going from dual monitors to one monitor, and dialogs are
appearing off-screen (which then makes RH look like it's inactive
and not working).
One experiment you can try with either "freeze" that you've
listed is to hit the Esc key and see if RH livens up again. If
there is a dialog open, Esc closes it and returns you to RH.
Just a thought,
Ben

RoboHELP 6 Crashes When Importing Word 2003 File

Discovered this today by accident (after modifying a Word
2003 file that I was previously able to import to "test" Help files
using both RH HTML and RH for Word (both V6) and thought I'd report
it because it appears to be a bug:
If you select the following option in the Word file that you
are importing, RoboHelp will crash during the import:
Tools, Options, General tab, Web Options, Files tab,
Organize supporting files in a folder
When you do the Import Word file action from RoboHelp, it
starts the import then issues a Microsoft C++ Debug Library message
box that says:
Debug Error!
Program: C:\Program Files\Adobe\RoboHelp
6.0\RoboHTML\RoboHTML.exe
abnormal program termination
(Press Retry to debug the application)
Abort Retry Ignore
Doesn't matter what you select. RoboHELP crashes and the Word
file is not imported.
Wanted to report this here in case someone else runs into
this. It cost me a lot of time today.
KC

Hi Peter
Thank you for the suggestion. I created a new project, new
folders, imported the files a few at a time & compiled it each
time (with one build tag in it) and found that only two files made
it crash. On the one file, I removed the tables (which had no
merged cells) from the project and it worked. The other file was
removed completly and I will re-do that page.
I then opened my current project (with all links &
pictures etc TOC working) and imported the changed file and removed
the other file and wala....I have a useable project.
The project was on our own software so unfortunately I would
not be able to share it.
Being a relativley new (1.5 yrs) user, I find running into
bugs are brutal....Thanks for all your help.

ITunes for Windows freezes when importing a library. I have a large but not huge library of mostly iTunes purchased music on two authorized computers and would like to sync the files, export the library as a playlist, and import it on the other computer.

I am running iTunes for Windows 10.2.2 on Windows 7 Home. I have my iTunes library on both this computer and another authorized machine running Windows 7 Professional. I have a large but not enormous library, as I'm one of those people who doesn't pirate, use torrents, borrow from a dozen friends, or whatever other shades of gray you might imagine. It's mostly iTunes purchases with my old CD collection imported. I have started using the following technique to sync my libraries between my two authorized computers, an ability which you can probably all agree should one day be added to iTunes -- that would be different from Home Sharing, because the music would be stored locally and thus available on the road. With the added benefit of the entire library being backed up on the other machine in real-time. Anyway, when I switch from my desktop to laptop and vice versa, I use the following technique:
Connect both machines to the home network. One machine is the "Active" machine, which has most recently been used for iTunes media, purchases, ratings, etc.
On the "Active" machine, File-->Library-->Export. Save the file as "Library.xml" on the shared drive of the other machine.
Right-click "Library.xml" where it's been saved, and open another file that has two lines in it: The root path of the iTunes library on one machine and the root path of the iTunes library on the other machine.
Do a find/replace all in Notepad to make the library XML file point to where the files will be saved on the "Inactive" machine.
Run Microsoft SyncToy to synchronize the files between both music libraries; the most recent files win. This avoids copying the entire multi-gigabyte library over the network.
Open iTunes on the "Inactive" machine.
Go to Music, Select All, Delete. Keep files.
Do the same for Movies, Music Videos.
Go down to Playlists, select the top one, hold down the delete button until they're all gone.
File-->Library-->Import Playlist. Choose the "Library.xml" file you saved.
First a status bar comes up that says, "Importing library." It has the continually-scrolling progress bar, not the one that starts on the left and steadily creeps right. Then after about 30 seconds, that clears out. Wait. Typically a few minutes. Eventually a status bar will pop up saying something like, "Evaluating gapless playback information," or something like that.
The "Inactive" computer is now the "Active" computer. I can now play my library, it has all my playlists and metadata from the other machine.
Delete all the duplicate playlists named "Music," "Genius," "Purchased," and "iTunes DJ."
Well, I just upgraded to iTunes 10.2.2 a few days ago and tried to do this again like I've done it dozens of times before. Now, iTunes just goes unresponsive after the library import. It got through the "Importing library" bar to the long wait and stopped. I can still multiprocess and use other programs, but iTunes is hovering back there not responding to clicks. Task Manager doesn't seem to think iTunes is using my CPU, and I don't see my hard drive rattling. Any thoughts on why iTunes might hang up when importing a large library?
... Also, please help lobby Apple to come up with a network sync tool built into iTunes for a user with multiple authorized computers. Something different than Home Sharing so I can pull my laptop off the network and still have the synced library with me. And all my metadata changes will sync. The technique I use seems a little kludgey, don't you think?

iTunes isn't an editor. You need an app that's intended for editing audio files, like Adobe Audition (http://www.adobe.com/products/audition.html) or Audacity (free in the App Store).

RoboHelp/RoboPDF freezes when trying to generate PDF printed documentation

Hi,
I am using RoboHelp HTML X5.0.2 build 801 with Win2k and Word
2000. Whenever I try to generate printed documentation in PDF
format RoboHelp freezes and doesn't respond until I kill the
program. I also tried first generating the printed documentation in
MS Word .doc format and then tried to generate the PDF from within
Word. RoboPDF kicks in this time and freezes along with MS Word.
Any ideas why this is happening?

It works on anything we throw at it. You could try the
supplied sample projects.
Have you tried creating a document directly in Word and
creating a PDF from that?
Where is you normal template stored? Locally?
Take a look at Snippet 33 on my site. You should be getting
an error message if that is the problem but it might be worth
checking the path anyway.
Click
here.
If that does not fix it, email me offline.

RoboHelp 8 Freezes When Trying to Use Any Open Dialog

The title pretty well says it all. RoboHelp freezes when I try to use Open... from the Starter screen or File>Open or any other control that accesses the open dialog (i.e., the open/explore button on the Content Settings tab in the FrameMaker Document Settings dialog). I have to end the process in the Task Manager and restart RoboHelp. (Fortunately, the Recent Projects links work – except for Open..., of course.)
I discovered this when I had to restore links to moved FrameMaker documents. My installation is TCS2 running on Windows 7 32-bit; all updates to all TCS2 components and Windows 7 have been installed.
I tried an in-place reinstall of RoboHelp, but that didn't make any difference.
Any ideas?
Thanks,
John

Hi John and welcome to the RH community.
I'd check that you have both of the 8.0.1 and 8.0.2 updates installed. Also ensure your RH source files are not located on a network drive. Bare in mind that whilst some users manage to run RH under Windows 7, others have reported problems. You should also note that Windows 7 is not an officially supported platform for RH usage.
Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
Follow the RoboColum(n) on Twitter

IPhoto 7.1.5 freeze when importing photos

After iPhoto '08 7.1.5 (378) update,
photo import freezes just after displaying thumbnails and pushing "Import" button, when "Import preparation" is displayed.
Same try with new libraries, also with a second user, also after various reboots and with preference panes additional software limitations.
The previous release was OK on my PPC G4 mac.
Any user with the same trouble ?
TIA

Tkx Terence,
but it doesn't comes from the hardware.
I don't proceed to time machine backup of Application folder. Only datas + system. And I'm wrong, because I can't restore iPhoto 7.1.4 with a simple restore operation !
The update has done 2 simultaneous changes : iPhoto_715.pkg + RAWCameraUpdate.pkg
I've downloaded iphoto_714.pkg (it was already in my receipts), but it's not possible to re-instal it :
1/ message : "iphoto release in place is newer than 7.1.4" when I don't remove iPhoto from application folder.
2/ message : "iphoto cannot be found" when I remove both iphoto_715.pkg from receipts and iphoto application from application folder.
iPhoto was installed on my dual processor mac when i got it, but it was 10.1.1 OS release ! you can imagine the installation process !!!
That's a bad experience, i will backup application folder with Time machine in the future.
- Anyone knows how to re-install iPhoto 7.1.4 ?

Computer freezes when importing CDs or playing songs through iTunes

Hi! I have been searching for a solution to this problem, but have not had any luck. Whenever I try to import a CD to iTunes, my computer freezes. Just recently, my computer started freezing when I play songs through iTunes. I have noticed that some people have similar, if not the same, problem and any suggestions of things that may help are greatly appreciated!

b noir,
I also have had this same issue. In reading your reply, I've also saved my CD diagnostics....they are included below. I'm fairly convinced that my problem lies in the drive. It is causing WM Player to lockup as well. Please help....thanks.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 2400
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1), MxlW2k (1.1.0.116),
UpperFilters: GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
Connected Device Information:
DiskDrive, ST380011A, Bus Type ATA, Bus Address [0,0]
CDROM, Lite-On LTN486S 48x Max, Bus Type ATA, Bus Address [0,0]
CDROM, SAMSUNG CD-R/RW SW-252S, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
D: Lite-On LTN486S 48x Max, Rev YDS6
Audio CD in drive.
Found 11 songs on CD, playing time 50:26 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:01:32
Track 3, start time 08:56:45
Track 4, start time 13:32:07
Track 5, start time 18:49:72
Track 6, start time 23:07:20
Track 7, start time 27:44:12
Track 8, start time 32:09:62
Track 9, start time 36:09:72
Track 10, start time 41:17:72
Track 11, start time 45:47:67
Audio CD reading succeeded.
Get drive speed succeeded.
E: SAMSUNG CD-R/RW SW-252S, Rev R901
Drive is empty.
Dell Windows XP

RoboHelp 8 freezes when compiling WebHelp

I'm working with a project in RoboHelp 8. The project was created in RH5, but has been updated and run successfully on RH8. The project is about 35 MB.
I am able to open the project and edit topics. But when I try to compile the help RoboHelp freezes, and I have to use Windows Task Manager to close RoboHelp.
I have tried to rename the CPD and use the existing XPJ to open the project, but that didn't work. I also tried to use the HHP file to open it, but I keep getting a message that the CPD is corrupt and that the project can't be opened.

Are you absolutely sure you imported source files into the project rather than output files? The clue will be a red square near the beginning of the topics.
I don't think memory is the issue. I have one machine with a similar spec and that is running Windows 7 and RoboHelp quite happily. More likely is those topics.
First though, I don't think we have tried opening the supplied sample projects. Try that and make some edits. I want to prove the problem is this project. If they work OK, then it does point to the project.
No matter what you do it seems when you open a project, you can edit quite happily until you try compiling. Are you saving as you go? If you edit, save and close, then reopen, is everything OK until you then try to compile.
How big is this project? My inclination if it is not too big would be to create a new project and import a batch of files at a time, edit and compile. When it falls over, you know where the rogue file(s) are. If it is large, make a copy and trash half the topics. If it then works, you picked the wrong half, so make another copy and trash the other half, then split that. Keep doing that until you have the problem files in a small project. Or maybe you already know what the problem files are.
I would put the content of those into a text editor, then paste that into a new topic, reformat as required. That way you don't import the problem content.
See www.grainge.org for RoboHelp and Authoring tips

Variation on a theme - Why does Robohelp resize gifs when import from mif?

This is a variation of other threads, in my case we still have
an old RoboHelp (2003) because it still works. One weakness was our
documents have many screen shots (96ppi in gif) and they were converted to
jpeg and sized too small to be legible. We resolved this by writing a perl script that
swapped back the original gifs and updated the references in the html to point to the gif files.
For many years it worked, customer very happy, as in attachment.
Now with Robohelp8 (have demo), the figures are staying as gif, and yet they are still being
downsized. I've read other forums, but need to know the exact steps for what to do when I import,
since I have many screenshots and could not tweak each figure to make it the real pixel size.
(and yet when double-click the image it shows the figure clearly, see other attachment.
There are a lot of other issues, but this is a good start, thanks.

Hi,
It seems to me that you quickly need to reset the size of all the images in your project. Luckily, Chashnikov has written a script to do this for you. See http://forums.adobe.com/thread/466933.
Hope that helps.
Greet,
Willam

ITunes & WMP freeze when importing 2nd CD

Sorry if this is repetitive, but haven't got this figured out yet. At first I thought it was just iTunes, but i've found that WMP 11 also freezes. I am able to import an initial CD without a problem, but when I put in the next one to rip/import, my computer completely freezes and I have to power off/on to get it started again. I've tried many suggestions in this and other forums with no luck. I also contaced Gateway computer support which didn't help. Any suggestions are grealy appreciated. Here's the diagnostics:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
GATEWAY MX3414
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), Cdr4_xp (7.1.0.188),
UpperFilters: incdrm (4.0.0.16), Cdralw2k (7.1.0.188), GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
NVIDIA GeForce Go 6100
Connected Device Information:
DiskDrive, ST9100825A, Bus Type ATA, Bus Address [0,0]
CDROM, HL-DT-ST DVD-RW GWA-4082N, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
E: HL-DT-ST DVD-RW GWA-4082N, Rev CG03
Audio CD in drive.
Found 8 songs on CD, playing time 42:27 on Audio CD.
Track 1, start time 00:02:33
Track 2, start time 05:47:73
Track 3, start time 11:56:65
Track 4, start time 17:03:55
Track 5, start time 21:43:35
Track 6, start time 27:38:63
Track 7, start time 33:15:63
Track 8, start time 37:47:20
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.

For anyone who may be having this same problem, I may have found a work-around! I still don't know what's causing the problem, but maybe this will give someone out there a clue to solve it. I have found a way to import consecutive CD's without the freeze-up. Try following these steps:
1) Import the first CD (no problems)
2) Eject the CD and CLOSE iTunes
3) Load the next CD into the drive BEFORE opening iTunes
4) Open iTunes and the CD imports without a problem!
Haven't tried to see if this works around the same problem I was having with WMP yet, but suspect it does. So it appears that the problem may be with the drive or program not being able to 'reset' after importing the first CD??? Hope this helps someone figure out the root of the problem, and in the mean time hopefully you can at least get your music onto your pod without having to power off/on after every CD!

RoboHelp HTML freezes when importing topic

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