RoboHelp HTML Output not compatible with IE 10/11

Hi,
My team is facing an issue with the WebHelp output generated using RoboHelp 11 (11.0.1.235). When we try to open the Output in IE 10 and IE 11, they work fine. But, when the Dev and QA teams try from their machines, the pages are just blank. This issue continues after integrating the Help with the application. The Dev team uses a RoboHelp patch (a .exe file) to perform the integration. Can anyone guide us on what is causing this issue? We are not quite sure if it is because of any settings or configurations or because of the patch used by the Dev team. We tried deleting the cache and history on IE.
As we have a release coming soon, any help will be highly appreciated.
Thanks.

@lagonkd In an offline email you advised me...
My problem (and the interesting workaround):
1. I would launch my WebHelp index.htm file. My Online help Welcome page and TOC would display perfectly.
2. Any topic I selected in the TOC would display a blank page.
3. I performed many, many suggestions you and others had in forums...nothing worked. (Yes, I literally beat my forehead against my desk today....)
4. Pulled my IT guy in to see if it was an imaging problem or Windows security update incompatibility issue.
5. We right-clicked the top of the browser bar (right-clicking the Menu bar works too). When the toolbars menu popped up, we deselected one of the toolbar options to make space....magically, the blank topic page displayed its content and the online help worked fine after that.
6. We exited the WebHelp folder, then reopened it. The issues in steps 1 and 2 above occurred again. We performed the toolbar action, and again, the blank page displayed its content and the online help worked perfectly afterwards. Any toolbar option selected or deselected would bring up the hidden content. It appears that you must perform the toolbar action once each time you open the WebHelp folder...
You have tacked on to an existing thread and I cannot see anywhere that you have mentioned which version of Rh you are using. There was a version where when you opened the help it displayed a blank page but if you resized the window, it then displayed. I think that when you change the toolbars displayed it is having the same effect as resizing the window did. I believe the problem was resolved with a patch for that version.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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Hi there
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I'm trying to silently upgrade my environment to FF 7. I've gotten the silent install working great, it puts in my Proxy Server info, reassigns the home page and all that. But, the last version we pushed out was FF 3.5. If a user had that on their PC and they run the FF7 install, they get weird messages when clicking on the icon.
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Do you have other virtualization or security software that might protect .ini and possibly other files in the Firefox program folder (C:\Program Files\Mozilla Firefox\) and prevent Firefox from updating them properly?
You need to do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
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This is the boilerplate text I use in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please
cease and desist immediately
in the event you are currently experiencing problems with one or more files.
Working across a network is not supported.
See:
http://www.adobe.com/support/techdocs/322391.html
Copy the
CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does
not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.

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After the most recent FF update, FF 3.6.6 will not load, citing the error message: "XULRunner / Error: Platform version '1.9.2.3' is not compatible with minVersion>=1.9.2.6 / maxVersion". Tried updating XULRunner with no luck. Downloaded fresh copy and installed. Still no luck.
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== FF updated to 3.6.6 ==
== User Agent ==
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Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
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See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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Background Information:
I use the old client version 3.6 as there's an old utility addon that the author stopped updating and will not work with the newer revisions. Despite disabling the update feature both in about:config and in preferences, the browser still eventually updates (Originally I was using 3.4, and would prefer to use that, but no matter how much I try I can no longer roll it back from 3.6 to 3.4 even if I reinstall using a 3.4 installer). As a result I've had a habit of keeping a copy of my firefox directory in case it updates itself again without asking, which it has. This might help you guys out in answering the countless people who have lost their bookmarks due to the upgrades released this year, and will hopefully someone to investigate and release a patch/utility to fix the issue.
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Solution?
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Please investigate and create an easier solution to a silly incompatibility issue. ^_^

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Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
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XULRunner
Error: Platform version " is not compatible with
minVersion >= 1.9.2.16
maxVersion<= 1.9.2.16
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Please restore if possible my previous toolbar and able for me to connect to the internet.
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Do a clean (re-)install:
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* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

When I Run Firefox It Says "XUL Runner" Platform version 1.9.2.3 is not compatible with min version 1.9.2.3 max version 1.9.2.3.

When I Run Firefox It Says "XUL Runner" Platform version 1.9.2.3 is not compatible with min version 1.9.2.3 max version 1.9.2.3
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Every time Firefox opened
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Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
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Hepl

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Download a fresh Firefox copy and save the file to the desktop.
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
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* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

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The updater wasn't able to update all the files and some were left as older versions.<br />
Do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

RoboHelp HTML Output not compatible with IE 10/11

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