RoboHelp HTML Version 10 - Navigation panel not displaying in published project

We are generating a WebHelp project in RoboHelp HTML Version 10 and the navigation panel (TOC, Search, etc.) is no longer visible in the index file (viewed locally) and it's only visible by clicking "Show" when viewed in a web server. This issue is occurring with Internet Explorer 11 and Google Chrome Version 39.0.2171.99 m. I also tried to view the index files of previously generated projects and am experiencing the same issue (this did not occur before). Is this a known issue? It appears that there a few other discussions posted recently experiencing similar issues. Any help would be greatly appreciated.
Thanks,
Nikki

Hi there
Sorry, but I'm a bit confused. What you are describing sounds like perfectly normal behavior.
Can you share a link where this is happening? Not so we can click it, but so we can see what the link looks like.
If you want a topic to open with the surrounding navigation (TOC, Index, Search, Glossary) you need to click the Show link, then look at what's in the Address bar. Copy that link and you should have what you need.
Cheers... Rick

Similar Messages

  • RoboHelp HTML X5: Merged help not displaying ToC

    Hi All:
    Hoping someone can help me here.
    I have been generating merged help for some time now w/o problems. But got this problem today after compiling a particular project after a 15-month gap. When I compiled the parent/master project, the ToC displayed the child projects and the Information Bar displayed the following message:
    "To help protect your security, Internet Explorer has restricted this  file from showing active content that could access your computer. Click  here for options..."
    I ignored the message and clicked the child projects to check if they displayed correctly. Each child project opened new instance of IE - this has not happened before. The last time I complied this parent project, everything worked fine and child projects opened within the same browser instance.
    Secondly, when I right-clicked the Information Bar message and chose to Allow Blocked Content, the ToC disappeared.
    Just in case this is relevant, my employer replaced all our PCs last month and all software had to be reinstalled.
    Could this be because of the new version of IE? (My old machine may have had an older version.) Or the fact that I have not installed the updates to Robohelp X5? (I keep getting the message that the Macromedia server is down.) I have not activated the product yet either.
    Would appreciate any advice/clues.
    Thanks in advance
    Sophie

    Hi there
    Usually you can prevent that message from appearing by enabling Mark Of The Web (MOTW) in the WebHelp generation options. The unfortunate part about that is you stated X5 and X5 didn't offer that option. So the next best thing you can do is to configure IE so it doesn't present the Yellow Information Bar. You do this by opening the Internet Options for IE. Click the Advanced tab and scroll to the Security section. Place a check mark in the option "Allow active content to run in files on My Computer".
    Note that this only affects your own computer. If you are planning on having your end users copy the WebHelp files to their local C drives, you will have to instruct them to perform the same steps. But if you are uploading your content to a Web Server, they should not encounter this issue.
    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
    Adobe Certified RoboHelp HTML Training
    SorcerStone Blog
    RoboHelp eBooks

  • Navigation panel not displaying correctly

    Hi!
    I've had this acrobat 9 pro problem for a few months but it's finally gotten to me - information displayed in the navigation panel (IE - layers, bookmarks, examine document etc) do not display properly. I can't really describe it, so here are some screen grabs. I've tried resetting the navigational pane but to no avail.
    Is this an issue that has come up before? How can i resolve it?
    Many thanks in advance.

    Hi Zootbot,
    Please try updating to the patch 9.5.5 and check.
    I have seen such an issue on Mac Mavericks but again that's not a supported environment for Acrobat 9
    Regards,
    Rave

  • Navigation Panel not displayed

    Hi,
    I have just installed my EP server. When I log in, I do not see the navigation panel. It gives me an error "Error: Access is denied" followed by an error "Error: 'undefined' is null or not an object".
    I checked the browser settings for security, privacy and advanced settings, which are as per SAP documentations.
    Appreciate suggestions as to where the error could be.
    Sivakumar

    Use server name in url, when accessing the portal. Do not use its IP address instead.

  • Topic headings not showing in Firefox, with RoboHelp HTML version 8 WebHelp

    1. I have just upgraded a customer's Help project to RH8, with a WebHelp layout.
    The finished WebHelp Guide works fine in Internet Explorer 8.
    But Firefox 3.0.1.5 (latest update) does not show topic headings (style Heading 1) where they are automatically linked to the Topic Properties > Topic Title.; i.e. the topic heading is a Field {Title}, using rh-variable_start name="title" etc. Firefox only shows the topic heading if the heading exists as text in the WYSIWYG field.
    I checked a backup copy of the compiled WebHelp that I had generated using RoboHelp HTML version 7, and this works OK - all topic headings that are fields display OK in Firefox.
    2. Also, some images (.gif format) do not display in Firefox that is generated by RH8.
    Any ideas, anyone?
    Philip

    Hi,
    Note: All I post here are my findings. I didn't test all DHTML effects and I'm not a javascript guru, so I may be wrong.
    As far as I can find, this behaviour is defenitly a bug, although  it's not related to headings, CBT's or images. This is what I found:
    Whenever you have multiple DHTML-effects that kick in on load, Firefox only displays the one that is defined first in the topic. In the bottom of the topic, you'll find a script like this:
    <script type="text/javascript" language="JavaScript1.2">//<![CDATA[
        if( typeof( InitEffects ) != 'function' ) InitEffects = new Function();
        InitEffects('img1','x-on-pageload: fadein();');
        InitEffects('h11','x-on-pageload: fadein();');
        InitEffects('h111','');
    //]]></script>
    In this case, the image with id img1 is loaded first and displayed correct. All subsequent effects (heading with id h11) is not displayed. Putting the heading in front of the image will show the image, while the image is not displayed.
    I suspect that the effects are not correctly parsed into
    if ((gbBsNS6)&&(srcObj.addEventListener))
            srcObj.addEventListener( noOn.toLowerCase(), new Function("event", newHandler ),false);
    on line 2994 and 2995. Changing or deleting line 2995 effectively removes kills on load effects (ie not showing anything with an on load effect) as expected.
    If you also use DHTML effects and find the same behaviour as Philip, please post a bug report.
    Greet,
    Willam

  • RoboHelp HTML v9 - Browse Sequence not appearing when generated

    RoboHelp HTML v9
    New project - eg not converted from previous version
    Added a browse sequence as per the help documentation - I've followed the help documentation however when I get to view result of the generated WebHelp - the browse sequence is not present on the topic pages that were added to the browse sequence.
    I read previous forum postings for RH8 - where reinstalling or repairing the software seemed to assist - however when I access through control panel - add/remove programs the only option in to Remove RH9.
    So I thought I'd ask the question here before uninstalling.
    There was also mention of a dll file that needs to be registered on the viewers pc before the browse sequence would appear and if this is the case due to the possible audience for the publish I would not be able to control that.
    Any help is appriciated, thanks.

    Hi
    Thanks - I guess I was looking for the page icons that visualized the
    sequence for the viewer.
    That being said - the navigation arrows are present in my published file
    however seem to hold no functionality - while on a topic that is within
    the browse sequence clicking the arrows does not move through the
    sequence.
    I was initially looking for onscreen navigation  for a series of topics -
    I though browse sequence would do the trick but I think I will move to
    another method.
    Karen Voycey, BSc
    Learning Solutions Specialist | Human Resources
    10 Wellington St. E. | Toronto, ON | M5E 1L5
    t. 416 366 7600 x 2451|1 800 569 1163 | cell +416 568 2551
    [email protected]
    Proud national insurance sponsor of the AIR MILES® Reward Program. For
    more information go to www.rsagroup.ca.
    RSA is a registered trade name of Royal & Sun Alliance Insurance Company
    of Canada.
    From:   Captiv8r <[email protected]>
    To:     Karen Voycey <[email protected]>
    Date:   13/07/2011 04:52 PM
    Subject:        RoboHelp HTML v9 - Browse Sequence not appearing
    when generated
    Hi there
    Your mention of: "the browse sequence is not present on the topic pages
    that were added to the browse sequence" seems to imply that you are
    expecting to see the sequence directly on those pages. But that usually
    won't happen.
    Perhaps it will help to start by viewing the link below:
    http://www.robowizard.com/RoboWizard/NewProject.htm#MonthlyScry/012006.htm
    Then come back with any questions you may have.
    Cheers... Rick
    http://www.robowizard.com/pc.gif
    Helpful and Handy Links
    http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
    http://www.gooberguides.com/ProductPages/RoboHelp/RoboHelp82Day.htm
    http://www.ShowMeSolutions.biz
    http://sorcererstone.wordpress.com/
    http://www.gooberguides.com

  • Spry tabbed panel not displaying correctly in IE , in other browsers it is fine, what is the fix

    Spry tabbed panel not displaying correctly in IE , in other browsers it is fine, what is the fix

    As an FYI: Adobe discontinued developing the Spry framework last year.  And Spry was removed from DW CC.  You can keep using Spry if you wish, but most of us have switched to other solutions that work better in IE10 and Touch Screens.
    Nancy O.

  • HT5858 Both my iPhone & iPad now on version 7 do not display the airplay connection for my Apple TV ?

    Both my iPhone &amp; iPad now on version 7 do not display the airplay connection for my Apple TV ?

    Hey Barry02,
    Thanks for the question. I understand you are experiencing issues with AirPlay. The following resource may help to resolve your issue:
    iOS: Troubleshooting AirPlay and AirPlay Mirroring
    http://support.apple.com/kb/TS4215
    Because the issue is occurring on both devices, it may be isolated to the Apple TV itself. You may want to troubleshoot the Apple TV connection:
    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS4546
    Thanks,
    Matt M.

  • Actions Panel not displaying

    I am posting this here simply because I couldn't find
    reference to this elsewhere and perhaps it will help someone
    someday.
    In Flash CS3 I had a problem with the Actions panel not
    displaying. I tried F9, choosing Actions from the Window Menu,
    right clicking on a frame and selecting Actions from the context
    menu, restarting Flash, rebooting the computer, etc. It just
    wouldn't display.
    I finally took a good look on my flash desktop. At the very
    top, right below the menu bar, was this little horizontal bar,
    about 2 to 4 pixels in height. It was a dark grey, virtually
    blending in with the window background. It had no graphics or text
    on it, just a horizontal bar. It was probably the bottom few pixels
    of the window frame. This was my actions panel all curled up, no
    header bar, no nothing. I clicked on it, an voila, my actions panel
    appeared.
    My main questions are these: How did this happen and why was
    it just a a blank vertical bar? Why not the regular title bar you
    see when you minimize a panel?

    I received this information from Adobe for my mac when the
    top actions panel ribbon was showing but the window would not open:
    As an initial troubleshooting step, please try to reset the
    Flash CS3 configuration to
    further isolate the issue:
    To reset or re-create the Flash configuration:
    - Close all applications
    - Go to your Hard Drive
    - Then Users
    - Choose your user login (with house icon)
    - Go to Library
    - Then Application Support
    - Choose Adobe
    - Open Flash CS3 or Flash 9 folder
    - Open "EN" folder
    - Rename Configuration folder to Configuration_OLD
    - Launch Flash again and try accessing the Actions Panel.
    It worked for me.

  • RoboHelp HTML Version 10, Why has my CHM search stopped working? I get "no results found" for all searches.

    RoboHelp HTML Version 10,
    Why has my CHM search stopped working? I get "no results found" for all searches...........rob

    Likely you need to re-register some DLLs and recompile.
    Click the link below and follow the information you find there.
    Click here
    Cheers... Rick

  • Navigation Bar Not Displaying in Opera10

    Hello again,
    There seems to be an issue with the navigation container in my website, and it is not displaying at all in Opera10. It displays fine and visible in every other browser. I thought maybe Opera 10 requires some extra position settings, and the navigation bar is at the very top of the page behind the header. So I tried to put a z-index value on the container, to see whether or not it is behind the header, and in fact, I still could not see it.
    My website has a header image at the very top of the browser, with a horizontal spry drop down menu right underneath it.
    Does anybody have any ideas? I am not sure which details to provide with this question, however I can give any details upon request.
    Thanks in advance a thousand times!
    Cheers,
    Mr.V

    I have just read the "new to spry forums?" quick info, and I realized that I only have the version 1.4 framework. I will upgrade to 1.6.1 immediately, and the issue could be possibly resolved.
    Sorry for the inconvenience. I will note the details from now on.
    Mr.V

  • Firefox 33 HTML select elements do not display correctly

    HTML form <select> elements do not display options correctly in Firefox 33.
    For example:
    <select id="field_4" class="mainForm" name="field_4">
    <option value=""></option>
    <option value="submitted"></option>
    <option value="pending"></option>
    <option value="discarded"></option>
    <option value="all"></option>
    </select>
    should display a drop down with 5 elements (first one blank) but no elements at all are displayed.
    The bounding box does not seem to be computed correctly so no options display.
    I have observed this issue on multiple pages. These pages displayed correctly in older version of Firefox and they display correctly under IE. The problem occurs with no addons or additional themes installed. The problem does not occur in SafeMode so I suspect that it is theme related but the Default 33.0 theme is the only installed theme and it cannot be disabled outside of SafeMode. I tried installing and changing multiple themes without success. The problem persists after restarting Firefox and after rebooting the computer and even after uninstalling and re-installing Firefox.
    I can supply a screen shot if needed.

    You can try to disable hardware acceleration in Firefox.
    *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
    You need to close and restart Firefox after toggling this setting.
    *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
    If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
    Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • Preflight panel not displaying / broken

    The Preflight panel will not display. Invoking it from the main menu (Window > Output > Preflight), or the bottom of the document window or via the keyboard shortcut - none of them work - the preflight panel appears for the briefest moment and then disappears. No other part of the interface appears to be broken or behave the same way.
    System
    Mac OS 10.6.8, InDesign CC version 9 and Indesign CC version 9.1
    Previous versions:
    Exact same behaviour in CS6 (8.0.1)
    Works fine in CS5.5 (v7.5.3)
    Steps taken to troubleshoot:
    Replicated the problem in a Mac OS X guest account.
    Replicated the problem after resetting the preferences (as described in Troubleshooting 101 post: http://forums.adobe.com/thread/526990?start=160&tstart=0 )
    Tried disabling preflight (via bottom-of-document preflight menu). Tried creating new profiles.
    Deleted / reinstalled the preflight profiles?
    Not sure how I might do this, but it has occured to me this might be worth pursuing.
    Using non-standard preflight profiles ?
    No, using the supplied preflight profile.
    Any troubleshooting advice appreciated...

    Peter Spier wrote:
    The behavior you describe is not normal, and not reported by other users, making it highly unlikely to be a bug, and very likely to be some sort of configuration issue on your system, some other program running in the background or a third party plugin causing a conflict, for example.
    All of a sudden I have this right now. Preflight and conditional text panels empty. Preferences already trashed - no change. Seems to me like a damaged source file.
    While thinking about how to make both panels work as usual again, I wanted to repair the CS6 installation. Well, Adobe's installer does not offer a repair option...
    Update: creating a new user on Windows made the panel appear normal again. So it seems the registration of Indesign's plugins is corrupt. Well, then let's reinstall it...

  • Adobe Robohelp 8 TOC pod does not display

    I recently got a windows 7 machine and moved robohelp 8 to it. at first it didnt work but the a couple of patches were applied and now i can at least open my projects. problem is the TOC pod does not display at all. It does not show up in the pod list so I cant select it (obviously) any help greatly appreciated.my version is 8.0.2.208
    thanks

    Hi,
    You can open the TOC from the Project Manager pod. Open that one and open the TOC you want to use.
    Greet,
    Willam

  • RoboHelp HTML 11 Webhelp output not compatible with IE9?

    We recently updated our software Help files using RoboHelp HTML 11.  Today our customer support team received a call from a customer that cannot access the Help files from his system.  He is using IE9 and an older version of Chrome, and cannot view Help in either browser.  The customer refuses to update the browser on his server, presumably because he's afraid something else won't work if he does.  I can sympathize with that, since there are certain applications on my own system that are incompatible with IE11, so I've had to roll back to 10. So, I know the files work on IE10, IE11, Firefox and the latest version of Chrome.  Searching through the discussions, I found one that indicated that RoboHelp 11 required IE9 or above; if so, it's odd that it won't work. Do you have any suggestions of what I can do that might help the customer? 

    Sorry, different thread – I thought Willam had posted site’s article reference on this one (it’s here - http://www.wvanweelden.eu/articles/robohelp-patches-and-updates).
    I think you may need to do a bit of exploration on what’s going on at the client site to see what they’re getting. You may want them to clear out their cache to refresh what they’re getting when they access your help. You also probably want them to have a look at what zone their IE9 thinks you help is located in & if they’ve enabled ActiveX and JavaScript (not Java) in their browsers.

Maybe you are looking for

  • How to use CAST function in obiee 11g in rpd

    Hai, I am trying to use the cast fucntion in rpd in bmm layer for a new logical column that I have created and is giving me error compile message. Can any one please help me out or find out what is wrong in the function I am using. The expression I a

  • The best way to use 2 iPhones on one mac

    What is the best way to use, sync, etc, 2 iphones with one mac book pro? Looking to optimize!

  • How do I make "open link in new tab" go back to the second line after "open"?

    I've newly upgraded to FF4.0 but I'm so used to opening new tabs by right-clicking a link and choosing "open link in new tab" instinctively by moving down a notch and clicking it as the second selection. FF4.0 new has it as the first option. Is there

  • 500 Internal Server Error In output of OA frame work

    [http://techxis:8988/OA_HTML/runregion.jsp] Hi All I am new starter for OA Frame work.i have design normal hello world page on Jdeveloper but when i run that page followin error is coming.

  • Newbie here : Huge Problem

    I am having a huge problem with my motherboard(well I think).  Whenever I start my computer, the motherboard just beeps, I get no display, it does not go to the bias, I cannot get it to do anything.  I have tested the other parts and they all seem fi