RoboHelp HTML Version 8 multiple skins in merged projects?

Hello,
Is it possible to brand different pages in a merged help project w/ different skins, or do you have to use only one skin for the entire project?
Thank you,
-Jerod

Welcome to our community
Skins are used to control the look and feel of the output created by Projects. That means all topics and not individual topics.
You could use CSS to control the way specific pages appear if you like. Perhaps that will help to differentiate them?
Cheers... Rick
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Topic headings not showing in Firefox, with RoboHelp HTML version 8 WebHelp

1. I have just upgraded a customer's Help project to RH8, with a WebHelp layout.
The finished WebHelp Guide works fine in Internet Explorer 8.
But Firefox 3.0.1.5 (latest update) does not show topic headings (style Heading 1) where they are automatically linked to the Topic Properties > Topic Title.; i.e. the topic heading is a Field {Title}, using rh-variable_start name="title" etc. Firefox only shows the topic heading if the heading exists as text in the WYSIWYG field.
I checked a backup copy of the compiled WebHelp that I had generated using RoboHelp HTML version 7, and this works OK - all topic headings that are fields display OK in Firefox.
2. Also, some images (.gif format) do not display in Firefox that is generated by RH8.
Any ideas, anyone?
Philip

Hi,
Note: All I post here are my findings. I didn't test all DHTML effects and I'm not a javascript guru, so I may be wrong.
As far as I can find, this behaviour is defenitly a bug, although it's not related to headings, CBT's or images. This is what I found:
Whenever you have multiple DHTML-effects that kick in on load, Firefox only displays the one that is defined first in the topic. In the bottom of the topic, you'll find a script like this:
<script type="text/javascript" language="JavaScript1.2">//<![CDATA[
    if( typeof( InitEffects ) != 'function' ) InitEffects = new Function();
    InitEffects('img1','x-on-pageload: fadein();');
    InitEffects('h11','x-on-pageload: fadein();');
    InitEffects('h111','');
//]]></script>
In this case, the image with id img1 is loaded first and displayed correct. All subsequent effects (heading with id h11) is not displayed. Putting the heading in front of the image will show the image, while the image is not displayed.
I suspect that the effects are not correctly parsed into
if ((gbBsNS6)&&(srcObj.addEventListener))
        srcObj.addEventListener( noOn.toLowerCase(), new Function("event", newHandler ),false);
on line 2994 and 2995. Changing or deleting line 2995 effectively removes kills on load effects (ie not showing anything with an on load effect) as expected.
If you also use DHTML effects and find the same behaviour as Philip, please post a bug report.
Greet,
Willam

RoboHelp HTML Version 10 - Navigation panel not displaying in published project

We are generating a WebHelp project in RoboHelp HTML Version 10 and the navigation panel (TOC, Search, etc.) is no longer visible in the index file (viewed locally) and it's only visible by clicking "Show" when viewed in a web server. This issue is occurring with Internet Explorer 11 and Google Chrome Version 39.0.2171.99 m. I also tried to view the index files of previously generated projects and am experiencing the same issue (this did not occur before). Is this a known issue? It appears that there a few other discussions posted recently experiencing similar issues. Any help would be greatly appreciated.
Thanks,
Nikki

Hi there
Sorry, but I'm a bit confused. What you are describing sounds like perfectly normal behavior.
Can you share a link where this is happening? Not so we can click it, but so we can see what the link looks like.
If you want a topic to open with the surrounding navigation (TOC, Index, Search, Glossary) you need to click the Show link, then look at what's in the Address bar. Copy that link and you should have what you need.
Cheers... Rick

RoboHelp HTML Version 10, Why has my CHM search stopped working? I get "no results found" for all searches.

RoboHelp HTML Version 10,
Why has my CHM search stopped working? I get "no results found" for all searches...........rob

Likely you need to re-register some DLLs and recompile.
Click the link below and follow the information you find there.
Click here
Cheers... Rick

RoboHelp HTML Version 8 - Merging AIR files

We use Webhelp Pro to merge 19 separate projects into a single merged help file. Can I do that with AIR output, and if so, how? Can anyone point me to a tutorial?

Hi there!
I agree with what both Pater and Rick have said, but there may be another way to acheive your objective.
I have merged 4 additional help systems into our Knowledgebase as an AIR module.
How? By importing each project's topics into the Knnowledgebase and the making a top level TOC entry for each components.
I got this idea from a comment that Rick made noting that the TOC is simply a set of links to the topics. In a merged webhelp, the TOC entry for the child projects are simply placeholders to make the multiple projects appear as a unified whole.
So in the case I am describing, the "merged" Top level TOC entries actually point to the topics inside the AIR module.
While I was doing this, there were some issues with the search. While debugging this issue, I discovered that the .cpd file was getting rather large each time I added another system. (over 2.5meg) To fix this, i just kept deleting the .cpd after i mporting each help system and let RH rebuild it for me. Search problem solved!
(close merged project/delete project.cpd/reopenproject)
Now, whether or not this will work for you would seem in part to depend on:
The way your 19 subprojects folders are structured
Number of topics in total (we now have about 500 topics form all the merged modules, not sure what the limits for AIRHelp are)
How you are handling your RH Source Control process
The attached snag shows the merged Knowledgebase TOC with one of the Help systems topics opened for you to see. It's all there and it works. My team uses this tool every day and they love the fact that all the files they need are in one interface with commenting and autoupdating.
Hope thos helps or at least gives you something to consider
Ciao
Ed
Message was edited by: ermphd

RoboHelp HTML Version 11: Where can I find the version of RoboEngine that ships with RH 11?

I'm asking this question because the Using RoboHelp HTML 11 guide says that the new context-sensitive Help API is supported only with RoboHelp Server or RoboEngine 3.0 or later.
Since we are considering deployment of WebHelp or WebHelp Pro to a company-hosted web server (instead of to RoboHelp Server), we want to make sure that we can use the CSH API to call CSH topics.
Thanks.
Carol

Hi,
You don't need RoboEngine (old name of RH server?) You can simply put your files on any hosted platform and use the context-sensitive help api.
Which API are you referring to? You can always use context sensitive help, regardless of whether you use any additional products.
Kind regards,
Willam

RoboHelp HTML 9 Webhelp Layouts include all (unnecessary) project files

I am currently using RoboHelp HTML 9 on Windows 7 Pro. I have administrative rights on the computer.
My current project contains over 30 different webhelp layouts with 30 different TOCs that are all based on the different functions in a web-based application for a client. The project also includes over 30 different print layouts based on the same TOCs. I use build conditions to specify what I want to appear in the webhelp and print layouts. My project is organized into basically three main folders that represent Tasks, References and Concepts (as close to DITA as I can get this client). Each of these main folders has a subfolder named after a function and it contains the topics and screen captures that relate to that specific function task, function reference or function concept.
I created each webhelp layout in the SSL pod based on the specific TOC that was created for the function. In the WebHelp settings, I specified the TOC in the Content section along with enabling the "exclude unreferenced topics from output" and "exclude unreferenced baggage files from the output" options. In the Navigation section, I selected the appropriate skin that I customized along with enabling Contents and Search options with adding the About box.
With these settings my problem is that ever single webhelp layout includes all of the files in the three main folders, even when they are not referenced in the TOC. This has caused my outputs to explode in size because of the unnecessary folders filled with files (topics and graphics). How can I compile the webhelp layouts so they only output the files referenced in the TOCs and not every single file in the the three main project folders?
Any suggestions will be greatly appreciated because my client is not local and I have to send these files to them over the internet.
Thanks in Advance!

"Exclude unreferenced topics from output" starts by excluding topics that are not in the TOC etc. However if a topic in the TOC has a link to a topic that is not in the TOC, the linked topic will also be included to avoid a broken link. It also daisy chains so that if the second topic has further links, that too gets included.
The idea behind this option was that people wanted TOC only outputs but Adobe chose to implement it in this way. I can see why but I take the view that if that results in broken links, that is the author's responsibility. If you agree, then please follow this link and ask for true TOC based authoring.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
Meantime you will, as Amebr points out, need to create build tags and expressions. There is a page on my site that covers that.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Has anyone heard of RoboHelp HTML v10 "magically" deleting itself and all project files?

We have an off-site contractor that swears RoboHelp HTML "magically" deleted itself and all project files. I've never heard of this and wondered if anyone else had. It sounds kinda fishy to me, but I've seen some strange things from RH, so thought I'd ask around first.
Thanks-

Hi all-
No, no source control in play that I know of. It appears we have gotten few answers to questions. The problems began when it was reported that they could not copy the project files to a flash drive. I personally have never had an issue with this task. Then, it was reported that the project had gotten deleted by RH. The resolution after-the-fact is that the contractor spent 1+/- week recreating the project (60-70 topics) from the published content.
I'm surprised that as a contractor they didn't know to come here and ask questions or find tools available to reverse engineer from the published content, but I suppose not everyone knows of the goldmine that lives here. I'd never heard of an uninstall removing project files, but I know there are a million ways it could have been configured and never say never, right?
Thanks for the quick replies - you guys ROCK!
Leah Eaton Vance
Senior Technical Writer
Technical and Business Communication Adjunct Professor, Austin Community College
Austin STC, Past President

RoboHelp HTML Version 9 - what is the version for ehlpdhtm.js?

We have been running pen tests looking for vulnerabilites on applications my company has created in order to be PCI certified. I built webhelp systems for these applications using RoboHTML v9.
The pen test has indicated that ehlpdhtm.js is suspect with the following message:
WebInspect detected the use of an ActiveX object. This could indicate a vulnerability is present if a vulnerable public version of the Microsoft Active Template was utilized. There are three vulnerabilities in the public versions of the Microsoft Active Template Library (ATL) included with Visual Studio. Applications and components created with these versions of ATL are vulnerable to remote code execution and information disclosure attacks. Visual Studio itself is not vulnerable to these issues. In these three vulnerabilities, ATL processes data incorrectly which can lead to memory corruption, information disclosure, and instantiation of objects without regard to security policy. After Visual Studio is patched, it will no longer create applications and components with these vulnerabilities. However, applications and components compiled using the vulnerable version of ATL need to be rebuilt with the safe version released by Microsoft. Recommendations include applying any relevant service pack or patch as listed in the Fix section, then recompiling and redistrubiting any software created prior to the update. If you have already applied the proper fix, then this vulnerability can safely be ignored.
Explanation
Any application compiled using the vulnerable active template could be subject to code execution and information disclosure vulnerabilities.
What is the latest version of the ehlpdhtm.js file?
The copyright inside the file is:
// Dynamic HTML JavaScript
// Copyright © 1998-2009 Adobe Systems Incorporated. All rights reserved.
// Version=8.0
If this is not the latest version, is there somewhere I can get the latest file? If not, I won't be able to use the dynamic html features of RoboHTML.

If you have the latest patch installed (9.0.2), you have the latest version of ehlpdhtm.js. There was an XSS vulnerability fix for 9.0.1, but that is included in 9.0.2. From what I can see in my installation, version 8.0 is the latest version for RoboHelp 9.
RoboHelp 11 has a newer version of the file, but the active x is still in there.
I'm not a security expert. The ActiveX is used for supporting old versions of IE and CHM's. It should not be used by modern browsers. I've never heard of RoboHelp being abused in this way so I would deem it safe. But again, that's just my layman opinion.
Kind regards,
Willam

RoboHelp HTML Version X5: Word Conversion Issues

Hello,
My company is usually working on FM files and convert them with Mif2go but we happen to receive Word files that I need to convert through RH. The version we use is X5 and I am currently having a problem with the names of the generated HTML files. Normally I split my conversion per heading 1,2 and 3 and then obtain the resulting separat HTML files. The problem is that I have parts where I have the same header name several times but with different content. RH is correctly generating the different HTML files putting a 1, 2 or 3 at the end but in the TOC he only uses one of the HTML files with a generic name for the three different sections. To make it more clear, I have:
I) INTRODUCTION (Heading 1)
1) First Name (Heading 2)
2)Surname (Heading 2)
3) NIck Name (Heading 2)
II) CONTENT (Heading 1)
1) First Name (Heading 2)
2)Surname (Heading 2)
3) NIck Name (Heading 2)
For the ones with the same name, RH creates for example First_Name.html and First_Name1.html but only uses the first one in the TOC for the both parts.
Hope this is clear and that someone knows the answer to this problem.
Best Regards

This one has been raised several times and it's the same answer still. A project might work with Word 2013 64 bit but if it doesn't then you have to take into account that Microsoft themselves recommend the 32 bit version for compatibility with other programs.
Is the 64 bit version offering you something that the 32 bit version does not?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Missing spaces between words after importing Word document into RoboHelp HTML version 8

I created a 400+ page document in Word 2007 and imported it into RoboHelp 8 (HTML, not RoboHelp for Word). In many places, the space between a bold word and a non-bold word is no longer there. I would like to avoid having to go through the entire RH document to replace the spaces manually. Did I import incorrectly?

Looks perfect, works terribly...
Things to consider:
Chances are, the different treatments of the space are due to whether the space was included in the bolding of the word in MS Word.
Additionally, since Word files contain much underlying binary code (macros and such), your security settings might or might not be playing well with the Word stuff.
Are you importing the Word file from a network location, or from your local machine? Network traffic might be partially impacting the import, too.
Bottom line? You'll probably need to clear all formatting in the Word file and redo the formatting properly. To test this, cut a couple of pages into a new Word file, clear and redo the formatting in Word, import the Word file into another RH project, and see what results you get.
To clear the formatting:
Select text.
On the Home tab, in the Font group, click Clear Formatting.
Redo the formatting, being careful to not format the spaces.
Good luck,
Leon

RoboHelp HTML Version 10. - OK to use an HTML cleanup tool on RoboHelp topics?

We are considering using a Webtool like www.cleanuphtml.com to clean up the inline html styles in a large number of RoboHelp topics that were imported from Word several years ago. After the cleanup, we can still use the styles from our CSS. Does anyone see any potential problems here? Here's what the Cleanup tool adds to the Head section. It then uses these "internal" styles whereever it needs to clean up the HTML. Thanks - Charlie Kyle
HTML from Cleanup
<head>

<meta name="template" content="OurTopicTemplate.htt" />
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta http-equiv="Content-Language" content="en-US" />
<meta name="generator" content="Adobe RoboHelp 10" />
<title>AAANew Topic1 </title>
<link rel="StyleSheet" href="Our_CSS.css" type="text/css" />
<style type="text/css">/*<![CDATA[*/
p.cleanuphtml-13 {
text-indent: -40px;
margin-left: 140px;
table.cleanuphtml-12 {
margin-left: 40px;
col.cleanuphtml-11 {
width: 20%;
...more styles
/*]]>*/</style>
</head>
End of HTML Cleanup

I have not seen any reference to this tool on any of the authoring sites I follow, That does not mean it will not work without problems, simply that there is nothing to go on.
Where I might expect problems in the future is when you amend the CSS or want to apply a new one. The embedded CSS that you have printed will always be in your content. What works today, might work tomorrow and then again...
I understand not wanting to clean up using a good Find and Replace tool but it is the way I would go, with plenty of backing up.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp HTML Version 11 - Is it possible to generate Word document if I have Word 2013 64-bit?

I have tried creating Printed Documentation with Word 2013 64-bit version installed and have gotten error messages. Is there a work around? Is this possible.

This one has been raised several times and it's the same answer still. A project might work with Word 2013 64 bit but if it doesn't then you have to take into account that Microsoft themselves recommend the 32 bit version for compatibility with other programs.
Is the 64 bit version offering you something that the 32 bit version does not?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Importing MS Word into RoboHelp HTML / TOC Creation/ CHM output?

Hello,
I am a newbie to RoboHelp 8 and am trying out the Adobe Technical Communication Suite 2.5, and have a Windows 7 (64 Bit) OS.
At the moment, I have a single 40 page word document (MS Word 2010) that I would like to bring into RoboHelp 8.
With that said, I create a blank project, and then import the document. But, when I try to generate and view a help file, I am not seeing the table of contents. I have even done the AUTO TOC and verify that the links correspond to sections and sub-sections etc. - but still no TOC.
In addition, for some reason it brought in each of my figures twice, so that I have two figure 1s, two figure twos and so on.
Finally, it gave me an error message and was complaining about WidgetMax:
"Compilation failed while compiling http:\www.widgetmax.com."
I am not sure what that is about either.
Okay, one more question. Is there an easy way to break up all the sections/sub-sections into unique topics before or during inport into RoboHTML? It seems that RH 8 really needs to have multiple topics versus one long topic, containing what was formerly a MS Word document. What is the best approach to making that happen?
Overall, I am looking for a nice automated system, whereby I can take developer created documents (from protected MS Word templates) and bring them into RoboHelp HTML (version 8). Hopefully, I will not have to break apart the entire MS Word document first, before bringing it into RH 8.
Thanks for taking the time to answer the questions from a newbie.
-J

Hi there
My own guess is that you created a project using one of the supplied templates. Specifically, the Application Help template. This template already has a CHM window defined that contains a link to the WidgetMax.com site. When a link to a web site is defined in a CHM window, the compiler will squawk about it because it cannot resolve the link to a local HTML page. So you may safely ignore the message.
As for importing the Word content, you have some decisions to make. How do you want to edit the content after you get it into RoboHelp?
After you import you will abandon Word and make any changes to the documentation only using RoboHelp HTML.
You will continue to maintain the Word document using Microsoft Word and you will want to update RoboHelp HTML to reflect the changes
Depending on the avenue you wish to take, you will have different options for splitting the Word content into individual topics. Once we know which option you wish to use we can offer more guidance.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95!
Adobe Certified RoboHelp HTML Training
SorcererStone Blog
RoboHelp eBooks

How do I create a Search window in a RoboHelp HTML 8 topic pane?

I am working in RoboHelp HTML version 8 that is published as WebHelp. The system I am developing for has a search window as part of a skin that is available above the topic windows and is not always easily accessible. Can you create a search window to appear in individual help panes like they do in Microsoft Office Word 2007's Help? (to do this, can you use skins within each Help topic pane?) Or can a link or a button be created within a help topic pane to bring up a search window as a popup? If so, can you give me high level steps to doing these tasks? thanks.

Hi,
Although you can open RoboHelps search pane in a popup, the search function will not function. I guess the easiest is to use another tool for your search, one that you customize into what you need. On Peter's site, he uses a progam called zoomsearch, which you can also use for RoboHelp projects. See http://www.grainge.org/pages/authoring/zoomsearch/zoomsearch.htm
Greet,
Willam

RoboHelp HTML Version 8 multiple skins in merged projects?

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