RoboHelp HTML Version X5: Word Conversion Issues

Hello,
My company is usually working on FM files and convert them with Mif2go but we happen to receive Word files that I need to convert through RH. The version we use is X5 and I am currently having a problem with the names of the generated HTML files. Normally I split my conversion per heading 1,2 and 3 and then obtain the resulting separat HTML files. The problem is that I have parts where I have the same header name several times but with different content. RH is correctly generating the different HTML files putting a 1, 2 or 3 at the end but in the TOC he only uses one of the HTML files with a generic name for the three different sections. To make it more clear, I have:
I) INTRODUCTION (Heading 1)
1) First Name (Heading 2)
2)Surname (Heading 2)
3) NIck Name (Heading 2)
II) CONTENT (Heading 1)
1) First Name (Heading 2)
2)Surname (Heading 2)
3) NIck Name (Heading 2)
For the ones with the same name, RH creates for example First_Name.html and First_Name1.html but only uses the first one in the TOC for the both parts.
Hope this is clear and that someone knows the answer to this problem.
Best Regards

This one has been raised several times and it's the same answer still. A project might work with Word 2013 64 bit but if it doesn't then you have to take into account that Microsoft themselves recommend the 32 bit version for compatibility with other programs.
Is the 64 bit version offering you something that the 32 bit version does not?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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