RoboHelp HTML won't open

I haven't used my RoboHelp in a few months and now
that I need to do some work in it I can't get it to open. What is
weird is that if I try to open RoboHelp for Word, that opens. But,
if I select the link for RoboHelp HTML or RoboHelp Starter neither
will open up. RoboHelp HTML shows in the task manager but never
opens. I'm running X5. Any help would be GREATLY appreciated as I
really need to get busy on this project.
Thanks,
Deb

Sorry, no, I've had the same login to this computer since it
was built last year which is when I installed RoboHelp.
Deb

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RoboHelp9 HTML won't open software restriction policy

My system administrator installed my upgrade to RoboHelp 9 today, but RH HTML won't open and gives a "Windows cannot open this program because it has been prevented by a software restriction policy" error. Note that I do not have admin rights to my PC.

Thanks you for quick answer.
But I have tryed set this options to false.
And restart FF.
Nothing, error still present.
browser.download.manager.scanWhenDone;false
services.sync.prefs.sync.browser.download.manager.scanWhenDone;false
Now i have write small test application thats will start program
<pre><nowiki>#include <windows.h>
#include <stdio.h>
void main(int argc, char *argv[])
static char CommandLine[4096];
if(argc < 2)
printf("\nSoftware Restriction Policy ByPass for FireFox Thunderbird.\n"
"Set this Application Name as Mail Attachment Processing Handler.\n");
return;
sprintf(CommandLine, "Start %s", argv[1]);
system(CommandLine);
}</nowiki></pre>
Application is setup in FF as application for .doc files. And start. But error still present.
But if I set IE as application for .doc files IE will start and will open .doc with Word!
I have found that MS Office and 7-zip, that not works, - are 64 bits applications.
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RoboHelp HTML 8 - avoid opening a new browser window

How do I avoid opening a new browser window every time I call the context sensitive help from within Java?
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Hi,
Welcome to Adobe forum,
As I understand you are trying to open the hyperlinks in a new window instead of a tab.
Well it is possible in Robohelp 8 HTML
Here are the steps which you need to follow.
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Once you click on the Insert Hyperlink another Popup window will appear in your screen.
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RoboHelp HTML won't start

So I've installed RoboHelp 7 on a Windows XP SP2 box with
sufficient resources.
RH 7 Word loads.
RH7 HTML loads.
i reboot the PC; RH7 Word loads. RH7 HTML does nothing, no
matter which way I try to start it up.
On a 2nd XP box, with a new install of XP SP2, everything
works fine.
Unsurprisingly, I do not want to rebuild the first XP box,
which is used by our web developer, simply to get RH7 HTML to work
- I'd rather find out what is blocking the HTML start-up.
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finding out what part of the start-up process may be failing.
anyone comes across similar problems or have any pointers
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thanks
John

Hi everyone,
I have the same problem, so that makes 4! I have FrameMaker, PhotoShop, Acrobat installed and running XP SP3. Talked to technical service this morning, tried just about everything and it still does not work. I can see the process robohtml.exe starting in the task manager but it's gone after 1 second. Same thing for RH for Word.
I really don't want to reinstall my laptop. The worst thing is I wanted to try it before buying it, but if it doesn't work on my PC, I won't buy it for sure!
If you have any new development on this, let me know. I have a case open with Adobe, so I'll let you know if they find anything.
Good luck!

RoboHelp HTML - Trying to open any browse or explorer window causes a freeze

Hi,
I am using RoboHelp 9 HTML. Trying to open any Browsing window in the project, like the browse button in Insert Image or even a project, not through Recent, causes the application to freeze.
I tried uninstalling and re-installing with no luck.
Please any suggestions?
Thanks,

Or maybe the dialog boxes have somehow moved off the screen. Usually this happens when switching between single/multi monitors, e.g. when working on a laptop on the train vs tethered to a larger monitor at work/home. Even if you haven't worked with multiple monitors, it's possible something weird could have caused this to happen.
Anyway, try the following:
1. Open a problem window. Make sure you don't click anywhere after doing this.
2. Press Alt Spacebar M.
3. Press any arrow key.
4. Waggle the mouse madly until the dialog box appears.
5. Click to place it where you want.
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RoboHelp 5 won't open

Hi all,
I have used RoboHelp 5 on my machine successfully for some
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I have not had the chance to open it for a few weeks due to
other work, and now when I double-click the icon it goes straight
to a Windows Installer, saying it is "preparing to install".
So obviously something I've installed recently does not play
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RH might be trying to install? Or perhaps any knowledge on what is
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Umm! I wonder whether the Captivate install has interfered
with one of the RoboHelp .DLLs. Another potential culprit may be
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RoboHelp HTML will not open at all

I was running into repeated Visual Studio debugger errors, so I followed some solutions listed here on the forum. When I logged back onto my machine, I received a User Profile may be corrupt error. After I logged in, RoboHTML would not launch. No response. My Admin rebuilt my user profile, but still no luck, even though when the Admin logs in to the same machine, the Admin can run RoboHTML, but not myself. I have rights to my machine, too, but only the Domain Admin can seem to run the app now on my machine. Any thoughts? Greatly appreciated.

Telling us how might help the next person with this problem.
See www.grainge.org for RoboHelp and Authoring tips

My Robohelp html 8 project won't open after one warning and error message

I'm currently using Robohelp HTML 8 and when I open my project I first get the following message:
After I click OK, I get this error message:
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Your help is greatly appreciated.
Thank you,
Joy

Hi Joy
Unless I'm mistaken, K would be a network drive, no?
Unfortunately RoboHelp is only one of a host of applications that doesn't fare well if you try to make edits to a project while it resides on a network drive.
Try copying the project to your local C drive. Perhaps create a folder named Projects and copy your project to a folder named Primo Intranet inside that folder so it looks like this:
C:\Projects\Primo Intranet
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Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
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Safari won't open webarchives or html documents stored on computer

I occasionally save a webpage to my computer as a .webarchive for later usage, but anytime I try to open them safari takes me to a completely different page. It brings me to my Top Sites page that shows all of my most frequently visited pages. I don't understand why safari would do this since the way the document is created is by saving the page directly in safari (command + S). I noticed the problem initially when Safari wouldn't open an html document that I had created and stored on my computer. I used the page as my homepage because it had links to all of my most frequent websites and because I liked having my own creation as my home page (that doesn’t really matter, though) and then out of nowhere when I opened safari my homepage had been changed to Yahoo (my default engine) and the html document wouldn’t open at all. I thought that maybe the problem was due to a recent update because I noticed that two new tabs were added to the toolbar (ebay and amazon), but I don’t understand why an update would make it so that .webarchive files, created by safari, wont open. I checked my safari version, it is 7.0.3, and if it helps, the html documents that won't open were made with Adobe Dreamweaver. I would really appreciate if someone could tell me what is happening because I do need to be able to open the .webarchive files I have saved in the past. Thank you.

Carolyn, I've told you repeatedly, that site's instructions are crap. They absolutely do not fully remove the Genieo adware. In fact, the uninstaller that site refers you to will actually install components of the adware that were not already present! For the same reason, it makes no sense to rely on Genieo's instructions. I am completely mystified as to why you continue to post these suggestions.
To properly remove Genieo, see:
http://www.thesafemac.com/arg-genieo/
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Can't create or open a project in Robohelp HTML 8

Hi,
I just installed RoboHelp HTML 8.0.0.203 trial on Windows XP (SP3). It's the first RoboHelp
version I've installed on this computer.
No error occured during installation the program starts normally.
1. When I try to create a new empty project the program only creates the folder with
following files and folders:
!SkinSubFolder!
Adobe AIR.ssl
default.css
FlashHelp Pro.ssl
FlashHelp.ssl
Microsoft HTML Help.ssl
testproject.cpd
testproject.glo
testproject.hpr
testproject.ppf
testproject.syn
WebHelp Pro.ssl
WebHelp.ssl
At the moment when the new project file should open nothing happens not even an error
message.
2. When I try to open the sample project file CCC.xpj an error prompt tells me that the
opening of the project was aborted or CCC.cpd couldn't be loaded.
3. When I try to import a PDF (File>New>Project>Import>PDF) an "unexpected error" occures
during conversion.
I already reinstalled RoboHelp and I have administrator rights, but still the same problem.
P.S. I had the same problem on another system with the Robohelp 7 trial some months ago.
But RoboHelp X5 works fine on a third system, I consider an upgrade if the problem can be solved.

Well I tested to install RoboHelp 8 on my machine at home where the RoboHelp 7 trial didn’t work. At first with Comodo Firewall Pro enabled and it blocked the two attempts of Windows Installer to access the internet. ->Creating a project still doesn’t work.
Then I uninstalled Robohelp 8 and disabled the firewall. Installed Robohelp 8 again and tried to create a project but it still doesn’t work.
Also I installed Robohelp 8 on different machines at home (XP, Vista Business, 7 Professional) all running with Zonalarm Firewall and it worked.
But installing a new OS is no option for the company especially when everything else works fine.
Before I opened this thread I googled some time for this problem but couldn’t find anything. This is weird because I’ve installed it on two systems which have noting in common besides both run XP.

RoboHelp HTML 9.0.2.271 crashes when opening .htm files

Hello. I'm using RoboHelp HTML 9.0.2.271. When opening a certain RH project (I have three that I access regularly), the project opens fine, but when I try to open any of the topic files, RH hangs/crashes. I can perform any other tasks in the project (generating, publishing, updating the browse sequence, etc.), but I can't open any .htm files. In trying to fix this problem, I have:
Updated from 9.0 to first 9.0.1 then 9.0.2
Renamed the .cpd file
Imported one of the topics in the crashing project to a project that isn't crashing
Updating and renaming the .cpd file didn't work and importing the topic into a healthy project allowed the topic to open (so the topic doesn't seem corrupt).

Also using 9.0.2.271, I had exactly the same problem: open project, double-click a topic in the Topic List pane... crash.
However, immediately after opening the project I had Windows 7's blue 'busy' doughnut symbol constantly flashing under the mouse pointer. This is described (for RH8) in Peter Grainge's description on his excellent website (RoboHelp > Opening RoboHelp Projects). The same topic mentions the .hhp file, so I checked the contents of mine...
At the very end, in the [MERGE FILES] section, it listed two other .chm files; one which was supposed to be there, and one which was not (Dummy.chm). I had merged Dummy.chm only during the early testing stages of my project, and had long since removed all references to it from my project. I have no idea why it was still listed in the .hhp file.
I deleted the reference to Dummy.chm from the .hhp file and regenerated the project... and Dummy.chm reappeared in the .hhp file! After deep-searching my project files using NotePad++, one remaining reference to Dummy.chm was also listed in the .xpj file:
<file>
<name>Dummy.chm</name>
<comments></comments>
</file>
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Probable cause of bug: I had recently performed a cleanup of my project folder and deleted Dummy.chm, but unknown to me I suspect RoboHelp was still looking for it when opening the project, hence the permanent 'busy' doughnut and the crash when trying to do anything else, like opening a topic.

Why does RCS prompt me to check out the .XPJ file when I open RoboHelp HTML?

We just upgraded from X3 to X5 and began using RoboSource
Control. We currently have a dedicated server machine and 1 client
machine (we'll be adding 3 more client machines once I resolve all
issues with this one). I have working folders set up on each
machine so I can open the Help projects with RoboHelp HTML.
The issue here is that I often receive the following prompt
in a dialog box when I open a Help project in RH HTML:
"To add version control information to this project, the
files in the list below need to be checked out from version
control. Do you want to check out these files?" (The only file
listed is the .XPJ file.)
I only seem to receive this message after I have opened that
particular Help project on the other PC. E.g., I open Help project
A on the Server. If I close it, I can re-open the Help project on
that machine multiple times without receiving the message. However,
if I then open Help project A on the client machine, I'll get the
prompt to check out the XPJ file. If I check it out, I can then
re-open the Help project on that machine multiple times without
receiving the message. Of course, if check in the XPJ file from the
client machine, I'll get the prompt on the Server machine to check
it out the next time I go to open it up from there.
Thoughts?

Dirk,
Thanks for the suggestions. I was prompted to check out the
XPJ for one of our Help projects this morning. I clicked
No (to NOT check out the XPJ file from the database), then
selected the
File Status tab, right-clicked on the XPJ file, selected
Show Differences... and discovered that the XPJ file in the
database had the following version control related text, whereas
the XPJ file in the working folder on my SERVER machine did not
(the working folder copy on my CLIENT machine matched the file in
the database):
Note: This code appears between a <miscproperties> line
and a <CompileOptions> line (both XPJ files had these two
lines).

Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

I have just updated to Technical Communication Suite 3 which includes RoboHelp HTML 9. I have installed all of the latest updates as of 6/20/2011. I am running Windows 7 Ultimate 64-bit OS, 6GB RAM. Note that I still have RoboHelp HTML 7 installed on the machine.
I can use all of the Technical Communication Suite applications (e.g., FrameMaker 10, PhotoShop CS5, etc) except RoboHelp 9.0. When I attempt to open any project (including the sample projects listed on the Starter screen, I receive the error:
"Unable to open the file c:\users\myname\Document\My RoboHelp Projects\Adobe RoboHelp 9\myprojectfolder\myprojectname\$rhvariable$.htm. Out of memory starting the editor services."
Please let me know if anyone has encountered this error and has resolved it.
Thanks!
Andrea

Hi Jeff,
I am getting this error message.

Gmail inbox won't open in standard view only html. what to do and/or why?

My gmail inbox won't open in the standard view. It will say "loading.." on the upper left and "Done" on the bottom but is blank in between. I have to switch to html in order to see the messages. Advise, please.

Clear the cache and the cookies from sites that cause problems.
* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
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See:
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Can't create new projects in RoboHelp HTML 7

When I try to create a new projects in RoboHelp HTML 7, the
Projects Type field is blank on the New tab of hte New Project
dialog box. I just bought this product after using the trial
version for 30 days. I can open the projects I created before but
can't create new projects. Help! I need it now!

OK, this problem is solved -- the problem was RoboSource
Control 3.1. I realized that I had installed RoboSource Control 3.1
during my Trial install (the option to install it is checked by
default). By re-running the Trial download (thank God I saved it) I
was able to uninstall RoboSource Control 3.1. (I could not
uninstall it using the Tech Comm Suite installer or the Add/Remove
function in the Windows Control Panel)
Then I ran the Tech Comm Suite install and reinstalled
RoboHelp 7 (without installing RoboSource Control 3.1).
Now RoboHelp 7 HTML works again. Note that only the HTML
version was screwed up -- the Word version ran OK, I just don't
need it.
Finally, I just want to say, Adobe Tech Support *SUCKS*.
After spending a half hour on my initial call on Sept. 26th, "Ken"
directed me to the Adobe Support web page and told me to enter my
problem myself -- thanks for nothing, Ken. He promised a 24 hour
turn around, which did not happen.
When I called back on Sept. 29th, I wasted another hour with
Natasha and Sam, who had me run CSClean, which wiped out my
registry entries for Acrobat and Photoshop, forcing a reinstall of
those products. Of course, that did not help me at all.
Adobe, please stop outsourcing your Tech Support to India --
those guys know nothing!
The replies to this issue on the "Customer Support Portal"
have been slow, indifferent and unhelpful. Shame on them!
I'm posting this fix to this problem on this Forum, so the
next poor slob may be able to fix their problem themselves as I
did, 'cause Tech Support sure won't help!

RoboHelp HTML won't open

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