Robohelp - main page loops/refreshes continously when using Firefox

All,
I have read through all of the posts and unfortuantely I have not been able to find a solution to my problem.
Problem: When accessing online help in Firefox, the main page loads for the most part but before it's complete, it reloads the main page again. This looping process is endless (main page reloading) and if I click on any links, the link will start to load and then main page starts to loads agan and again... When I access online help via IE, I do not experience the same problem. In IE, the main page loads and online help functions correctly. Ironically, another online help was created for a different product that is hosted on the same machine (linux) but when i access that help, i do not experience the looping problem.
I am using Firefox version 3.6.
Things that I have tried to fix the problem:
access online help in Firefox (safe mode)
use default theme
access online help in version 1.5 or 2.0 in firefox
change the page encoding
disable all plug-ins
I have also compared all of the javasript files from the working help and the problematic one and for the most part, everything is the same. The working help has 9 more js files but i think its because its context sensitive (not sure).
One way that I can stop the page from looping is by changing the encoding in the browser. No matter what its set to, if i change it and refresh the page, the looping stops but the Search field does not appear and after a short period of time, the pages doesnt respond.
Any ideas? Thank your for your time and consideration. If you would like to ask me some questions about this problem, my number is 703.227.4890. Thanks

You are correct Peter. The file is sent to me in a zip format. I have unzipped it and placed its contents in a folder. I accessed the .htm page that you asked me to. It works fine (locally).
To clarify -
I am experiencing the problem when i access online help from the application and by directly entering the url in firefox.
The other version that was developed for another product works correctly when i enter in the url in firefox and access the link directly. I do not have access to the application to navigatie from within it to online help but i am pretty sure that it works fine also.
the version is webhelp 5.5. sorry for the confusion.
meta name="generator" content="RoboHelp by eHelp Corporation www.ehelp.com">
<meta name="description" content="WebHelp 5.50">
Thank you for all of your help

Similar Messages

My pages load off centre when using Firefox

for the past 2 months every page I open is off centre and I have to correct it before i can use it, including the start page, I click on the lower right hand corner and move it back and forth and the page centres, Its just annoying. Hope you can help
Thank
Guy

This issue can be caused by the Babylon Toolbar extension
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Start Firefox in [[Safe Mode]] to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

I have some web pages that loaded completely when using 3G but partially loaded using Wifi.

I have some web pages that loaded completely when using 3G but partially loaded (only text without any images ) using Wifi. Is it a site specific issue?

Can you rule out the NoScript extension as a cause of the issues on those sites? Even if you allow the main site to run scripts, often a website will spread its content over additional servers, so you may need to visit the "S" button menu a second or third time to get full functionality. (Over time, you'll recognize some the servers as being for ads, tracking, or sharing buttons and you can just let those parts of the page not work.)

I can not click certain tabs on my Etsy page & they will not open using Firefox, but I am able to open these tabs on Etsy when using Internet Explorer

When I am signed onto Etsy, there are certain tabs on the top of the page that I can not click open when using firefox, but when I use Internet Explorer, I am able to click open these tabs. The following tabs on my etsy page will not open: Your Shop, Your Account, Help, & Sign Out
Other tabs on the same page will let me click them open, such as:
Buy, Sell, Community, Blog, Mobile, when using Firefox & Internet Explorer

Both the Yahoo! Toolbar extension and the Babylon extension have been reported to cause an issue like that. Disable or uninstall those add-ons.
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Hello. I have windows xp. When using Firefox as my home page, I get awful screen interference of lines verticle and horizontal. When I switch to Internet Explorer I don't get them. I want to keep Firefox as server.

Hello. I have windows xp. When using Firefox as my home page, I get awful screen interference of lines verticle and horizontal. When I switch to Internet Explorer I don't get them. I want to keep Firefox as server.

Here is something that you can try:
# Click on Tools and then click Options.
# Select the Advanced panel
# Select the General tab
# Uncheck Use hardware acceleration where available.
# Click File and then click Exit.
# Start Firefox normally.
Once you have followed those steps, you'll want to follow these as well and see if the lines are gone.
Click the Help menu and select Restart with Add-ons Disabled.
Let me know if this has eliminated the problem.

When using Firefox, a new window to the Firfox support page opens at random intervals.

When using Firefox for normal web browsing, a new window to the Firefox support home page opens at random intervals. This occurrence can happen at odd intervals, from a few minutes, to hours apart. There does not appear to be any correlation as to which sites I'm visiting. I am not aware of touching any keyboard key (other than using the mouse) and this new Firefox support window pop-up seems to happen completely randomly. It happens about 10 times a day and is very annoying.

I have this problem as well, when ever I open Firefox. This has been going on for 2-3 days, and I simply select 'skip' and it goes away.
What is more bothersome is that now I am unable to organize my bookmarks, they no longer show up when I click on 'Organize Bookmarks'. My bookmarks still show up in the 'bookmarks' toolbar however.
I wonder if these two glitches are related?

So far this week when using firefox I can't use links or buttons within a website, I had to open IE to even get to this support page, how do I fix this?

When using Firefox I can goto websites but I can't use the buttons or links with in it. I have to use a different browser to delete email or get to my dvd list, ect.

Hi revolg_98,
see if this happen in [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode] , if does not happen in Safe Mode then see: [https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems].
thank you

I cannot open any attachments in hotmail when using firefox 4 beta

I cannot open any attachments in hotmail when using firefox, but had no problems with the attachments when using safari. I much prefer using firefox and don't want to have to change.
Can anyone help please?

Same here, firefox cannot open any attachment, the page simply refresh itself or perhaps its not refresh but some kind of ajax. But NOTHING happens at all.
Attachment downloads fine if I use IE though.

Just Installed Firefox 6.0.2 And I'm Having Many Problems On Some Web Sites When Using Firefox:

-When I click on a picture on some sites it will go to the next page with a large view of the picture and then when I go back one page to do the same with another picture (or even the same picture) nothing happens.
-Videos don't show up or on some sites the videos do show up and work but you can't make them full screen. (YouTube works fine).
-Sometimes I have to click "Reload" to get my saved codes to show up.
-It won't let me log onto some sites unless I right click where it says "sign in" and click "open link in new tab".
-In some Forums the tool bars, smileys, etc. don't work when using Firefox or IE9 and they worked before with IE9.
-Some of my letters when viewed with IE9 are now in some kind of code (maybe html?).
I never had these problems before when using IE9 alone!
Java was updated before I installed Firefox and I installed the Adobe Flash Player 10 plugin right after installing Firefox. My OS is Windows 7 64-bit.
Please Help. Thank You

Clear Cookies & Cache
* https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
Clear the Network Cache
* https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache
Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)
Troubleshooting extensions and themes
* https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Check and tell if its working.

On Yahoo Groups, Internet Explorer show a clipboard function for posting photos. When using Firefox the clipboard doesn't show up, so you can't post photos.

On Yahoo Groups, using Internet Explorer, one can use a clipboard function to post photos to messages. When using Firefox, the clipboard doesn't appear and you cannot post photos on group messages.

Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Windows Accessibility settings.
*http://kb.mozillazine.org/Website_colors_are_wrong
*http://kb.mozillazine.org/Websites_look_wrong

Internet explorer opens a new window when using firefox

When using Firefox, Internet explorer sometimes opens the same website or opens up a pop up advertisement.
== This happened ==
A few times a week
== Noticed it for the last week or so

Do a malware check with a few malware scan programs.
You need to use all programs because each detects different malware.
Make sure that you update each program to get the latest version of the database.
http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
http://www.superantispyware.com/ - SuperAntispyware
http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Why wont Youtube videos load when using Firefox 3.6.3?

I've been having issues with youtube when using firefox, the video doesnt load or show up for that matter its just a black screen where the video should be and on the bottom left hand corner of Mozzilla it says "done" I've tried everything, I updated java and flash but nothing seems to work. What can I do? I know I can use other web browsers but I really want to fix this
== URL of affected sites ==
www.youtube.com

There are a few reasons why youtube might be broken:
* An extension may be causing the problem: try the steps at [[Troubleshooting extensions and themes]]
* ''Bad item stored in the Browser Cache'': Follow the steps at [[How to clear the cache]].
* Firewall software is blocking some resources on the page: see [[Firewalls]]
If none of this works, let me know if Flash video from other sites work. Here are a few you can try:
*[http://www.dailymotion.com/video/x9hvlb_3d-toy-story-3-2010-teaser-trailer_shortfilms]
*[http://www.hulu.com]
*[http://www.cuatro.com/el-hormiguero/videos]

When using Firefox I can no long get the two finger enlargement to work on my Apple. The same site will enlarge using Safari, so I assume it has to do with Firefox

When using Firefox I can no long get the two finger enlargement to work on my Apple. The same site will enlarge using Safari, so I assume it has to do with Firefox

Some gestures have been removed in Firefox 4 and later.
You can restore the zoom feature by changing the values of the related prefs on the about:config page.
browser.gesture.pinch.in -> cmd_fullZoomReduce
browser.gesture.pinch.in.shift -> cmd_fullZoomReset
browser.gesture.pinch.out -> cmd_fullZoomEnlarge
browser.gesture.pinch.out.shift -> cmd_fullZoomReset
browser.gesture.pinch.latched -> false
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
*Use the Filter bar at to top of the about:config page to locate a preference more easily.
*Preferences that have been modified show as bold(user set).
*Preferences can be reset to the default or changed via the right-click context menu.

Frequently, when using firefox, it stops browsing. It will say in the progress bar on the left "Stopped" and I can't browse. What is the problem?

Frequently, when using firefox, it stops browsing. It will say in the progress bar on the left "Stopped" and I can't browse. What is the problem?

Reset the page zoom on pages that cause problems: View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)
* http://kb.mozillazine.org/Zoom_text_of_web_pages

I can't see any pictures or graphics when using firefox, I just get a broken file image. How do I fix it?

I can't see any icons or images when using Firefox. I can on other browsers on my apple laptop. How can I fix it?

*Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
*Check that images are enabled: Firefox > Preferences > Content: [X] Load images automatically
*Check the exceptions in "Firefox > Preferences > Content: Load Images > Exceptions"
*Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).
If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.
There are also extensions (Tools > Add-ons > Extensions) that can block images.
See also:
*http://kb.mozillazine.org/Images_or_animations_do_not_load

Robohelp - main page loops/refreshes continously when using Firefox

Similar Messages

Maybe you are looking for