RoboHelp RH8 crashes when using RH7 environment file
I am just trying the RoboHelp 8 trial.
I created a new blank project.
I loaded an environment file that I use regularly in RH7 (attached as "authorgraphic_env2.txt" - just change the extension to .rhs). The environment appears, but all the tabs (the bits that stick out) are missing until I open a topic.
If I click on the Index or Glossary tab, after 5 seconds the tab disappears, and 15 seconds later, RH8 crashes, followed by the "shall I report this to Miscroft?" prompt. This has happened 4 times in a row. Repeatable fault.
Error signature is:
AppName: robohtml.exe AppVer: 8.0.0.203 ModName: toolkitpro1042vc80u.dll
ModVer: 10.4.2.0 Offset: 001b2b92
Any ideas, anyone?
(BTW, this system does not allow me to upload environment files with .rhs extension. This is daft! Please pass on...)
Message was edited by: Philip Tory
Any ideas, anyone?
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Cheers... Rick
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[ Name]
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1000
[ Qualifiers]
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Level
2
Task
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Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2013-01-08T06:45:00.000000000Z
EventRecordID
95609
Channel
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computername
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EventData
Safari.exe
5.34.57.2
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1.87.0.0
4f9739a0
40000015
0013a762
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+
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0
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2 com.apple.CoreFoundation 0x93563e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x93564aa8 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x900ea3d5 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
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6 com.AVerMedia.AVerVDig 0x17053914 -[AVUSBDeviceCYBulk2 threadEntry:] + 466
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8 com.apple.Foundation 0x900b5dfd -[NSThread main] + 45
9 com.apple.Foundation 0x900b59a4 __NSThread__main__ + 308
10 libSystem.B.dylib 0x90926055 _pthread_start + 321
11 libSystem.B.dylib 0x90925f12 thread_start + 34
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1 QtCore 0x00a0e9f7 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 87
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3 QtCore 0x00a131cf QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 175
4 QtCore 0x009ebb61 QEventLoop::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 65
5 QtCore 0x009ebeaa QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 170
6 QtCore 0x0092f79d QThread::exec() + 157
7 libAVerMacDocCam.1.0.0.dylib 0x01054f2f IdleThread::run() + 127
8 QtCore 0x009306e6 QThread::setPriority(QThread::Priority) + 454
9 libSystem.B.dylib 0x90926055 _pthread_start + 321
10 libSystem.B.dylib 0x90925f12 thread_start + 34
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0 libSystem.B.dylib 0x908f51a2 semaphore_wait_trap + 10
1 ...ickTimeComponents.component 0x93e98c82 QTThreadWaitSignal + 100
2 ...ickTimeComponents.component 0x94aaf95c sgAudioProcessingThreadEntryPoint + 87
3 ...ickTimeComponents.component 0x93e9846b start_thread + 54
4 libSystem.B.dylib 0x90926055 _pthread_start + 321
5 libSystem.B.dylib 0x90925f12 thread_start + 34
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0 libSystem.B.dylib 0x908f51c6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x909271af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x90928a33 pthread_cond_timedwait_relative_np + 47
3 com.apple.audio.CoreAudio 0x95a78bdf CAGuard::WaitFor(unsigned long long) + 213
4 com.apple.audio.CoreAudio 0x95a7a79a CAGuard::WaitUntil(unsigned long long) + 70
5 com.apple.audio.CoreAudio 0x95a78f3f HP_IOThread::WorkLoop() + 759
6 com.apple.audio.CoreAudio 0x95a78c43 HP_IOThread::ThreadEntry(HP_IOThread*) + 17
7 com.apple.audio.CoreAudio 0x95a69480 CAPThread::Entry(CAPThread*) + 96
8 libSystem.B.dylib 0x90926055 _pthread_start + 321
9 libSystem.B.dylib 0x90925f12 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x0009e8fe ecx: 0x00000001 edx: 0x0107f000
edi: 0x186b8940 esi: 0x186b8940 ebp: 0xbfffe7c8 esp: 0xbfffe770
ss: 0x0000001f efl: 0x00210282 eip: 0x0009e93f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x0000002c
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0x57b000 - 0x580ffb +libAVerMacSystem.1.0.0.dylib ??? (???) <7d7ab1c093e73eacb72caa7378839ad8> /Applications/Sphere.app/Contents/Frameworks/libAVerMacSystem.1.0.0.dylib
0x585000 - 0x618fe3 +libAVerSocialNetwork.1.0.0.dylib ??? (???) <b6ea2ada18a931bebe40559dac9c3355> /Applications/Sphere.app/Contents/Frameworks/libAVerSocialNetwork.1.0.0.dylib
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0x6af000 - 0x737fe3 +QtMultimediaKit ??? (???) <128415cf4f68e58494e3e8f796e64abe> /Applications/Sphere.app/Contents/Frameworks/QtMultimediaKit.framework/Versions /1/QtMultimediaKit
0x766000 - 0x7a8fff +phonon ??? (???) <0c22e12035bf30ab3b45c683f2685731> /Applications/Sphere.app/Contents/Frameworks/phonon.framework/Versions/4/phonon
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0x844000 - 0x897fe3 +QtXml ??? (???) <55615d3464055b65160ce9d1f8732ff4> /Applications/Sphere.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml
0x8a8000 - 0xb0afeb +QtCore ??? (???) <166e83eea8084b01d66ed13c1a20a216> /Applications/Sphere.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore
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0x93a6e000 - 0x93a79fe7 libCSync.A.dylib ??? (???) <f3228c803584320fde5e1bb9f04b4d44> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x93a80000 - 0x93b61ff7 libxml2.2.dylib ??? (???) <f274ba384fb55203873f9c17569ef131> /usr/lib/libxml2.2.dylib
0x93bd0000 - 0x93c4fff5 com.apple.SearchKit 1.2.2 (1.2.2) <3b5f3ab6a363a4d8a2bbbf74213ab0e5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x93c56000 - 0x93cafff7 libGLU.dylib ??? (???) <64d010e31d7596bd8f9edc6e027d1d0c> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x93cb0000 - 0x93d3dff7 com.apple.framework.IOKit 1.5.2 (???) <7a3cc24f78f93931731203854ae0d891> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x93e21000 - 0x93e2afff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x93e2b000 - 0x94d2bfe6 com.apple.QuickTimeComponents.component 7.6.9 (1680.9) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x94d2c000 - 0x94d41ffb com.apple.ImageCapture 5.0.2 (5.0.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x94d42000 - 0x94d83fe7 libRIP.A.dylib ??? (???) <cd04df9e8993c51312c8cbcfe2539914> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94f05000 - 0x94fb7ffb libcrypto.0.9.7.dylib ??? (???) <d02f7e5b8a68813bb7a77f5edb34ff9d> /usr/lib/libcrypto.0.9.7.dylib
0x94ff5000 - 0x9500dfff com.apple.openscripting 1.2.8 (???) <a888b18c8527f71629702ed8dce9c877> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9500e000 - 0x95013fff com.apple.DisplayServicesFW 2.0.2 (2.0.2) <cb9b98b43ae385a0f374baabe2b71764> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x95014000 - 0x9515dff7 com.apple.ImageIO.framework 2.0.9 (2.0.9) <717938c4837f88bbe8ec613d4d25bc52> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x9515e000 - 0x951d0fff com.apple.PDFKit 2.1.2 (2.1.2) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x951d1000 - 0x95211fef com.apple.CoreMedia 0.484.2 (484.2) <81221976abdc19f30723c81c5669bbc9> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x95212000 - 0x958b2fff com.apple.CoreGraphics 1.409.8 (???) <25020feb388637ee860451c19b613c48> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x959d1000 - 0x95a4bff8 com.apple.print.framework.PrintCore 5.5.4 (245.6) <9ae833544b8249984c07544dbe6a97fa> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x95a4c000 - 0x95ac9feb com.apple.audio.CoreAudio 3.1.2 (3.1.2) <782a08c44be4698597f4bbd79cac21c6> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x95aca000 - 0x95ae6ff3 com.apple.CoreVideo 1.6.1 (48.6) <186cb311c17ea8714e918273c86d3c13> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x95bdc000 - 0x95c1bfef libTIFF.dylib ??? (???) <2afd7f6079224311d67ab427e10bf61c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x95c39000 - 0x95c40ff7 libCGATS.A.dylib ??? (???) <8875cf11c0de0579423ac6b6ce80336d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x95c41000 - 0x95c41ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
0x95cc1000 - 0x95d4bff7 com.apple.DesktopServices 1.4.9 (1.4.9) <f5e51a76d315798371b3dd35a4d46d6c> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x95d4c000 - 0x9621dfbe libGLProgrammability.dylib ??? (???) <d5cb4e7997a873cd77523689e6749acd> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x9621e000 - 0x96258fe7 com.apple.coreui 1.2 (62) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x96259000 - 0x965f6fef com.apple.QuartzCore 1.5.8 (1.5.8) <18113e06d296230d63a63b58baf35f55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x965f7000 - 0x96604fe7 com.apple.opengl 1.5.10 (1.5.10) <e7d1198d869f45f09251f9697cbdd192> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x96605000 - 0x96692ff7 com.apple.LaunchServices 292 (292) <a41286c7c1eb20ffd5cc796f791070f0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x96693000 - 0x966a9fff com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x966aa000 - 0x966b4feb com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x966b5000 - 0x966c1ff9 com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x966c2000 - 0x96700fff libGLImage.dylib ??? (???) <2e570958595e0c9c3a289158223b39ee> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x96701000 - 0x96853ff3 com.apple.audio.toolbox.AudioToolbox 1.5.3 (1.5.3) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x96a28000 - 0x96b08fff libobjc.A.dylib ??? (???) <3ca288b625a47bbcfe378158e4dc328f> /usr/lib/libobjc.A.dylib
0x9788c000 - 0x979d6feb com.apple.QTKit 7.6.9 (1680.9) <fe987e6adf235d5754399dcdae6e5a8e> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x97a19000 - 0x97ad4fe3 com.apple.CoreServices.OSServices 228.1 (228.1) <9c640e79ad97f335730d8a49f6cb2032> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x97b49000 - 0x97b49ff8 com.apple.Cocoa 6.5 (???) <e064f94d969ce25cb7de3cfb980c3249> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x97b4a000 - 0x97b4affe com.apple.MonitorPanelFramework 1.2.0 (1.2.0) <a2b462be6c51187eddf7d097ef0e0a04> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x97c3a000 - 0x97c62ff7 com.apple.shortcut 1.0.1 (1.0) <37e4b08cfaf9edb08b8682a06c4ec844> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x97c96000 - 0x97c96ffa com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x97ca4000 - 0x97d00ff7 com.apple.htmlrendering 68 (1.1.3) <fe87a9dede38db00e6c8949942c6bd4f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x97d01000 - 0x97d5effb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
0x97d5f000 - 0x97d66fe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
0x97d67000 - 0x97deeff7 libsqlite3.0.dylib ??? (???) <aaaf72c093e13f34b96e2688b95bdb4a> /usr/lib/libsqlite3.0.dylib
0x97def000 - 0x97defffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x97df0000 - 0x9811bff6 com.apple.QuickTime 7.6.9 (1680.9) <024f122335016a54f8e59ddb4c79901d> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylibHi
Looks like it may be this:
http://support.apple.com/kb/TS3968
CCT -
RH 9 - .CHM file RoboHelp 9 crashes when clicking on a .htm file in Project Manager
Dear all,
RoboHelp 9 crashes when I click on a .htm file in Project Manager. I think there should be redundant codes in this file but I cannot find out the reason why actually.
Anyone knows that, please help me.
Thanks a lot.Just to be sure it is the topic that is causing the issue, create a new project and import the HTM file. If it is the file it may crash when you import or it may import but crash when you click on it in the Project Manager pod. If this happens, try opening the file in Windows Explorer. Does this display anything. You can also try opening the file in Notepad which should display your XHTML code. Come back if you find anything.
-
RH7 Environment Files Exchange
I have struggled with the whole confusion of RH7 environment
files, and spent a long time trying to work out how the heck to
stick pods together in a sensible layout. I now realise that
different users will have different ideas about what environmant
layout suits a particular usage: programmers will use some features
and not others; consultant Tech Authors (like me) will have their
preferences, and so on.
So I thought I would start a Submit-and-Share service on the
web. See
www.authorgraphic.co.uk/robohelp_rhs_exchange.htm
Send me your favourite environment file (or two), and say why
you find each particularly useful, and under what circumstances /
for what purpose.
The idea is help other new users to choose what would be
helpful for them.AutoConfig is a tool that supports automated configuration of an Oracle Applications 11i/12 instance. All the information required for configuring an Applications instance is collected into two local repositories, called the Applications context file and the database context file. When AutoConfig runs on the application tier, it uses information from the Applications context file to generate all configuration files and update database profiles. When AutoConfig runs on the database tier, it uses information from the database context file to generate all configuration files used on the database tier.
Oracle Applications uses several environment files to define environment variables. Environment files typically have a .env extension. The adovars.env file is located in the $APPL_TOP/admin directory. In the $APPL_TOP directory, APPLSYS.env and $CONTEXT_NAME.env are additional environment files. Examples of environment variables defined in the environment files are $FND_TOP, $AD_TOP, and $CLASSPATH -
Adobe Photoshop CS4/5 Crashes when using the Move Tool
Hello. I'm here because I'm having an issue with Photoshop.
I was trying out CS5 when it started to crash every time I tried to use the Move Tool. It was the generic error message: "Adobe Photoshop CS4 has stopped working.
A problem has caused Adobe Photoshop CS4 to stop working correctly. Windows will close the program and notify you if a solution is available."
Thinking that it was a CS5 issue, I went back to my copy of CS4, only to find the same thing happening there (I also downgraded because CS5 was also crashing at other random times for some reason, but that's an issue for another time).
This puzzles me because both were working fine before. Granted, I hadn't opened them for a while, but it was a sudden thing.
My first impulse was to uninstall and reinstall CS4. No luck. So then, I uninstalled all third-party plugins, thinking that might be it. Still, the same problem. I started looking around on Google for solutions and found the instructions on resetting the Tool preferences (I chose to reset the preferences for ALL of the tools). When that didn't work, I tried deleting the preferences file outright, which said instructions recommended. Nothing.
I should note that Photoshop crashes when using the Move Tool to move an object without ant lines around it, i.e., a layer. I'll move the object, and after two to three seconds, the mentioned error message will appear and Windows will close Photoshop. This, however, only seems to happen after selecting, copying, and pasting part of a large object with some variation of the Marqee Tool (thus making that part a new layer by default) while working at a zoom of 100%. So, in short, working with a large image like <a href=http://www.wallpaper4me.com/images/wallpapers/ergo_proxy_267_1280-862301.jpeg>This</a> at 100% zoom. The image linked is the image that I was using and am currently using to reproduce the problem. It is 1280x1024 pixels. I have tested this with somewhat smaller, yet comparable images too. Same problem. I have never had this problem working with large images before, and I wonder if anyone has any suggestions short of formatting my hard drive.
The error code, from Event Viewer:
Faulting application name: Photoshop.exe, version: 11.0.2.0, time stamp: 0x4bf2d4f6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x65637275
Faulting process id: 0xe28
Faulting application start time: 0x01cb2bb3471d87bf
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
Faulting module path: unknown
Report Id: b412e368-97ab-11df-8f49-001d60b646ef
Details:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2010-07-25T05:15:57.000000000Z
EventRecordID
78845
Channel
Application
Computer
Gatherum
Security
EventData
Photoshop.exe
11.0.2.0
4bf2d4f6
unknown
0.0.0.0
00000000
c0000005
65637275
e28
01cb2bb3471d87bf
C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
unknown
b412e368-97ab-11df-8f49-001d60b646ef
Details in XML View:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-07-25T05:15:57.000000000Z" />
<EventRecordID>78845</EventRecordID>
<Channel>Application</Channel>
<Computer>Gatherum</Computer>
<Security />
</System>
- <EventData>
<Data>Photoshop.exe</Data>
<Data>11.0.2.0</Data>
<Data>4bf2d4f6</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>65637275</Data>
<Data>e28</Data>
<Data>01cb2bb3471d87bf</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe</Data>
<Data>unknown</Data>
<Data>b412e368-97ab-11df-8f49-001d60b646ef</Data>
</EventData>
</Event>
System Specifications:
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600)
System Manufacturer: HP-Pavilion
System Model: GN697AA-ABA a6214x
Processor: Intel Pentium Dual CPU E2160 @ 1.80 GHz (2 CPUs)
Memory: 2048MB RAM
DirectX Version: DirectX 11
Display Device:
Name: NVIDIA GeForce 8600 GTS
Manufacturer: NVIDIA
DAC Type: Integrated RAMDAC
Approx. Total Memory: 1010 MB
Current Display Mode: 1440 x 900 (32 bit) (60 Hz)
Photoshop Version: CS4 Extended 11.0.2Even a decent RAM upgrade is usually only a few hundred dollars nowadays, but it's not a trivially simple process. That said, with a little research and care you can do it. Alternatively, you can hire people (e.g., "Geek Squad") to do such an upgrade.
First, you'll need to know what your operating system capacity is. For example, a 32 bit Windows system can really only use up to a bit more than 3 GB of RAM, while a 64 bit Windows system can use all the RAM you can find a place to plug in. What version of Windows are you running?
Then you'll need to determine what RAM you have installed and what your computer's maximum RAM capacity is - usually you can do this through internet research, either by visiting your computer manufacturer's web site or doing google searches. There are even RAM manufacturer web sites that will tell you what kind of RAM your computer needs and suggest sources, for example:
http://www.kingston.com/
It may be that you can just plug additional chips into currently empty sockets, or it is possible you'll need to replace the RAM chips you have installed in your computer to make room for an upgrade. Every computer is different.
If you list your computer model and current RAM that you have installed here, it may be that someone can help with more specific advice.
-Noel -
Word Crashes when trying to open file from network
This is a very similar issue like this thread
http://social.technet.microsoft.com/Forums/sv-FI/officeitpro/thread/95bc7898-e92d-4e47-8f73-390dba53e851 I cannot open any document from any network share, mapped drive or network place- Word Immediately crashes saying "Microsoft Word has stopped working",
tries to find a solution and then closes. This can be caused by any means of access the file- directly double clicking from explorer or using the Open command in word, it even crashes when using the Open command, and then just clicking once on a
mapped drive or Network header.
I can however copy any file from the network to the local machine and it opens fine. I have tried (With no change in symptoms):
Safe mode (word), remove & recreate normal templates, repair office, uninstall-reinstall office, updated all updates, disabled offline files, removed protected view settings, trusted network documents, disabled auto-save, virus scans (SEP, Malwarebytes,
TDSSKiller), system restore to 2 weeks ago- prior to when user said issued started, reinstalled & updated again after restore, and many other things I can't think of right now.
I have tried to run procmon.exe from sysinternals but get a message saying that "c:\windows\system32\fltlib.dll is either not designed to run on windows or it contains an error. Try installing the program again......"
I tried the instruction on the linked topic above to create a dump file, but no file was created.
This is only happening on one workstation on the network. Win7Pro, x64, Office 2010 Standard.
I am at my wits end, and need some help!I have replaced the fltlib.dll file and am now able to run procmon, I also have run sfc /scannow which says it found corrupt files but was not able to repair them. When trying to view the files that need to be fixed it says that sfcdetails.txt cannot be
opened. If I run the same command with out the destination of desktop/sfcdetails.txt, then it displays the files in the cmd window, but there are what to appear to be hunderds of files.
I have both logs (procmon & sfc) but they only make partial sense to me. And I still cannot open office files from a network location.
Event Viewer
Log Name: Application
Source: Application Error
Date: 6/13/2012 12:45:09 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Investigation1
Description:
Faulting application name: WINWORD.EXE, version: 14.0.6024.1000, time stamp: 0x4d83e2f6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x11c0
Faulting application start time: 0x01cd4994a74f8694
Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
Faulting module path: unknown
Report Id: e614f3d5-b587-11e1-b4e1-cc52af403538
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-06-13T18:45:09.000000000Z" />
<EventRecordID>10249</EventRecordID>
<Channel>Application</Channel>
<Computer>Investigation1</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>14.0.6024.1000</Data>
<Data>4d83e2f6</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000000000000</Data>
<Data>11c0</Data>
<Data>01cd4994a74f8694</Data>
<Data>C:\Program Files\Microsoft Office\Office14\WINWORD.EXE</Data>
<Data>unknown</Data>
<Data>e614f3d5-b587-11e1-b4e1-cc52af403538</Data>
</EventData>
</Event> -
Photoshop CS3 crashing when opening or saving files
I wonder if anybody here know why this problem won't disappear even after reinstalling my Photoshop CS3? Whenever I try to open a file (any image format) or save by using Cmd+O, Cmd+S or the File menu in Photoshop, Photoshop is crashing. Brutal crash, goes down. This means I can't save anything I create. Exporting via "export to web" is working, but I can't save (or save as) PS documents.
I have deleted all prefs files etc, and reinstalled Photoshop CS3, but that did nothing.Hi. To read about application crashes, you can look at http://www.tekserve.com/service/mac-faq/crashes-freezes/application-unexpectedly -quit.php and follow the suggestions in http://www.tekserve.com/service/mac-faq/crashes-freezes/application-troubleshoot ing.php. In particular, I would check for updates to your Photoshop application. The disk installed version of Photoshop CS3 had various problems with Leopard. As I remember, one of the problems was crashing when using the Open and Save dialog boxes. If for some reason you can't update to the latest version of CS3, or you're already at the latest version, you could try going into the Photoshop preferences and seeing if there is a toggle for Adobe dialog boxes vs Apple dialog boxes. I recall CS3 having such a setting but I can't find it in CS4 right now. I also recall having a similar problem with CS3 and Leopard until I ticked that checkbox one way or the other. Good luck!
Jeremy A.
Tekserve Intern
As an intern at Tekserve, I may receive financial compensation for my recommendations and links. -
Illustrator CS4 crashes when using save drop down menu on MacBook Pro Yosemite
Illustrator CS4 crashes when using save drop down menu on MacBook Pro Yosemite. Just purchased a new laptop and it has Yosemite installed.
Hi Parisian tiger
What happens when you try to open any file from the same location where you are saving the file using Save As command ?
Will it be possible to join a connect session with me ?
Please do let me know about your time availability ?
Thanks & Regards,
Raghuveer Singh
[email protected]
Time Zone: +5:30 GMT (IST) -
Premiere Pro CC crashes when using jpg pictures in timeline. Any help?
My PP CC (on Mac) crashes when using (large) jpg pictures in a HD timeline. PP gives me this path in an error message: [/sirreact64/releases/2013.03/shared/adobe/MediaCore/Backend/Make/Mac/../../Src/Video/Vid eoPreviewCache.cpp-75]
But that is not the worst thing. This crash destrys the project file and I can not open it again, so all work is lost. Also the backup files won't open. Anybody know how to solve this?
I am working on a 1/2 hour documentary and I am not happy with PP CC now!!!Pictures that are "overly" large may cause video editing problems
Photo Scaling for Video http://forums.adobe.com/thread/450798
-HiRes Pictures to DVD http://forums.adobe.com/thread/1187937?tstart=0
-PPro Crash http://forums.adobe.com/thread/879967 -
PSE crashes when using the Detail Smart Brush plenty of memory and speed -please advise
PSE crashes when using the Detail Smart Brush plenty of memory and speed -please advise
I have a similar thing happening here, but on my aging iMac8,1 (3.06, 6 gigs of ram, plenty of internal and external scratch space) No wacom here, a Logitech mouse though, running via USB overdrive.
With me it's undos that are typically causing the hang, and as such, I notice it happening and don't keep clicking around. It hangs for anywhere from 30 seconds to 3 minutes or so and then I can continue working. Once, it was happening on a document I had open for a while, once it was occurring on a file I opened, made an errant click, and hit undo. This was a 46.6 MB CMYK tif. I also had it occur while drawing a simple selection with the polygonal lasso - each time it would hang on the third click. That time, it would unhang, but then the selection would be all messed up and not display what was being selected.
Each time it happens, I see photoshop pinned at 99-100% in iStat. Doesn't seem to be related to running out of memory, as there is usually a good amount free when it's happening. I tried using the internal drive as the swap, and that didn't seem to matter.
I've been forced to go back to CS5 for the time being, but would love to see this solved. Is there any further info I could provide? -
Illustrator crashes when using save as and changing the save location yosemite OS
I am having a problem with illustrator crashing when using save as to save a file to another location than the one it was previously saved in. It will save to the same location just fine but on macbook pro with yosemite os it crashes immediately when i change the save location. Tried reinstall and also tried other users and still does it. Any solutions?
Hi Parisian tiger
What happens when you try to open any file from the same location where you are saving the file using Save As command ?
Will it be possible to join a connect session with me ?
Please do let me know about your time availability ?
Thanks & Regards,
Raghuveer Singh
[email protected]
Time Zone: +5:30 GMT (IST)
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