RoboHelp RH8 crashes when using RH7 environment file

I am just trying the RoboHelp 8 trial.
I created a new blank project.
I loaded an environment file that I use regularly in RH7 (attached as "authorgraphic_env2.txt" - just change the extension to .rhs). The environment appears, but all the tabs (the bits that stick out) are missing until I open a topic.
If I click on the Index or Glossary tab, after 5 seconds the tab disappears, and 15 seconds later, RH8 crashes, followed by the "shall I report this to Miscroft?" prompt. This has happened 4 times in a row. Repeatable fault.
Error signature is:
AppName: robohtml.exe AppVer: 8.0.0.203 ModName: toolkitpro1042vc80u.dll
ModVer: 10.4.2.0 Offset: 001b2b92
Any ideas, anyone?
(BTW, this system does not allow me to upload environment files with .rhs extension. This is daft! Please pass on...)
Message was edited by: Philip Tory

Any ideas, anyone?
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Cheers... Rick
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    Binary Images:
        0x1000 -   0x4fffff +com.yourcompany.Sphere ??? (???) <f7c2b0a788413da6927f15cbf1665ed7> /Applications/Sphere.app/Contents/MacOS/Sphere
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    0x934f1000 - 0x93624fe7  com.apple.CoreFoundation 6.5.7 (476.19) <a332c8f45529ee26d2e9c36d0c723bad> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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    0x93753000 - 0x9381efef  com.apple.ColorSync 4.5.4 (4.5.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
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    0x939ce000 - 0x939cfffc  libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
    0x939d0000 - 0x939d4fff  libGIF.dylib ??? (???) <ade6d93abe118569a7a39d11f81eb9bf> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x939d5000 - 0x93a02feb  libvDSP.dylib ??? (???) <f39d424bd56a0e75d5c7a2280a25cd76> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x93a03000 - 0x93a12ffe  com.apple.DSObjCWrappers.Framework 1.3 (1.3) <a2f7a163a74c134f6f17d497423436fe> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
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    0x93a1b000 - 0x93a6afff  com.apple.QuickLookUIFramework 1.3.1 (170.9) /System/Library/PrivateFrameworks/QuickLookUI.framework/Versions/A/QuickLookUI
    0x93a6b000 - 0x93a6bffc  com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x93a6c000 - 0x93a6cfff  com.apple.Carbon 136 (136) <98a5e3bc0c4fa44bbb09713bb88707fe> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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    0x93a80000 - 0x93b61ff7  libxml2.2.dylib ??? (???) <f274ba384fb55203873f9c17569ef131> /usr/lib/libxml2.2.dylib
    0x93bd0000 - 0x93c4fff5  com.apple.SearchKit 1.2.2 (1.2.2) <3b5f3ab6a363a4d8a2bbbf74213ab0e5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x93c56000 - 0x93cafff7  libGLU.dylib ??? (???) <64d010e31d7596bd8f9edc6e027d1d0c> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x93cb0000 - 0x93d3dff7  com.apple.framework.IOKit 1.5.2 (???) <7a3cc24f78f93931731203854ae0d891> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x93e21000 - 0x93e2afff  com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x93e2b000 - 0x94d2bfe6  com.apple.QuickTimeComponents.component 7.6.9 (1680.9) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
    0x94d2c000 - 0x94d41ffb  com.apple.ImageCapture 5.0.2 (5.0.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x94d42000 - 0x94d83fe7  libRIP.A.dylib ??? (???) <cd04df9e8993c51312c8cbcfe2539914> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x94f05000 - 0x94fb7ffb  libcrypto.0.9.7.dylib ??? (???) <d02f7e5b8a68813bb7a77f5edb34ff9d> /usr/lib/libcrypto.0.9.7.dylib
    0x94ff5000 - 0x9500dfff  com.apple.openscripting 1.2.8 (???) <a888b18c8527f71629702ed8dce9c877> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x9500e000 - 0x95013fff  com.apple.DisplayServicesFW 2.0.2 (2.0.2) <cb9b98b43ae385a0f374baabe2b71764> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x95014000 - 0x9515dff7  com.apple.ImageIO.framework 2.0.9 (2.0.9) <717938c4837f88bbe8ec613d4d25bc52> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x9515e000 - 0x951d0fff  com.apple.PDFKit 2.1.2 (2.1.2) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x951d1000 - 0x95211fef  com.apple.CoreMedia 0.484.2 (484.2) <81221976abdc19f30723c81c5669bbc9> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
    0x95212000 - 0x958b2fff  com.apple.CoreGraphics 1.409.8 (???) <25020feb388637ee860451c19b613c48> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x959d1000 - 0x95a4bff8  com.apple.print.framework.PrintCore 5.5.4 (245.6) <9ae833544b8249984c07544dbe6a97fa> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x95a4c000 - 0x95ac9feb  com.apple.audio.CoreAudio 3.1.2 (3.1.2) <782a08c44be4698597f4bbd79cac21c6> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x95aca000 - 0x95ae6ff3  com.apple.CoreVideo 1.6.1 (48.6) <186cb311c17ea8714e918273c86d3c13> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x95bdc000 - 0x95c1bfef  libTIFF.dylib ??? (???) <2afd7f6079224311d67ab427e10bf61c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x95c39000 - 0x95c40ff7  libCGATS.A.dylib ??? (???) <8875cf11c0de0579423ac6b6ce80336d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x95c41000 - 0x95c41ffb  com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
    0x95cc1000 - 0x95d4bff7  com.apple.DesktopServices 1.4.9 (1.4.9) <f5e51a76d315798371b3dd35a4d46d6c> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
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    0x9621e000 - 0x96258fe7  com.apple.coreui 1.2 (62) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x96259000 - 0x965f6fef  com.apple.QuartzCore 1.5.8 (1.5.8) <18113e06d296230d63a63b58baf35f55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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    0x96605000 - 0x96692ff7  com.apple.LaunchServices 292 (292) <a41286c7c1eb20ffd5cc796f791070f0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x96693000 - 0x966a9fff  com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x966aa000 - 0x966b4feb  com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x966b5000 - 0x966c1ff9  com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
    0x966c2000 - 0x96700fff  libGLImage.dylib ??? (???) <2e570958595e0c9c3a289158223b39ee> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x96701000 - 0x96853ff3  com.apple.audio.toolbox.AudioToolbox 1.5.3 (1.5.3) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x96a28000 - 0x96b08fff  libobjc.A.dylib ??? (???) <3ca288b625a47bbcfe378158e4dc328f> /usr/lib/libobjc.A.dylib
    0x9788c000 - 0x979d6feb  com.apple.QTKit 7.6.9 (1680.9) <fe987e6adf235d5754399dcdae6e5a8e> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    0x97a19000 - 0x97ad4fe3  com.apple.CoreServices.OSServices 228.1 (228.1) <9c640e79ad97f335730d8a49f6cb2032> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x97b49000 - 0x97b49ff8  com.apple.Cocoa 6.5 (???) <e064f94d969ce25cb7de3cfb980c3249> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x97b4a000 - 0x97b4affe  com.apple.MonitorPanelFramework 1.2.0 (1.2.0) <a2b462be6c51187eddf7d097ef0e0a04> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
    0x97c3a000 - 0x97c62ff7  com.apple.shortcut 1.0.1 (1.0) <37e4b08cfaf9edb08b8682a06c4ec844> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
    0x97c96000 - 0x97c96ffa  com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x97ca4000 - 0x97d00ff7  com.apple.htmlrendering 68 (1.1.3) <fe87a9dede38db00e6c8949942c6bd4f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x97d01000 - 0x97d5effb  libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
    0x97d5f000 - 0x97d66fe9  libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
    0x97d67000 - 0x97deeff7  libsqlite3.0.dylib ??? (???) <aaaf72c093e13f34b96e2688b95bdb4a> /usr/lib/libsqlite3.0.dylib
    0x97def000 - 0x97defffd  com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x97df0000 - 0x9811bff6  com.apple.QuickTime 7.6.9 (1680.9) <024f122335016a54f8e59ddb4c79901d> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0xfffe8000 - 0xfffebfff  libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
    0xffff0000 - 0xffff1780  libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

    Hi
    Looks like it may be this:
    http://support.apple.com/kb/TS3968
    CCT

  • RH 9 - .CHM file RoboHelp 9 crashes when clicking on a .htm file in Project Manager

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  • Adobe Photoshop CS4/5 Crashes when using the Move Tool

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    Faulting process id: 0xe28
    Faulting application start time: 0x01cb2bb3471d87bf
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    System
    Provider
    [  Name]
    Application  Error
    EventID
    1000
    [  Qualifiers]
    0
    Level
    2
    Task
    100
    Keywords
    0x80000000000000
    TimeCreated
    [  SystemTime]
    2010-07-25T05:15:57.000000000Z
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    Application
    Computer
    Gatherum
    Security
    EventData
    Photoshop.exe
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    4bf2d4f6
    unknown
    0.0.0.0
    00000000
    c0000005
    65637275
    e28
    01cb2bb3471d87bf
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    b412e368-97ab-11df-8f49-001d60b646ef
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    <Keywords>0x80000000000000</Keywords>
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    <Security />
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    <Data>11.0.2.0</Data>
    <Data>4bf2d4f6</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>65637275</Data>
    <Data>e28</Data>
    <Data>01cb2bb3471d87bf</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe</Data>
    <Data>unknown</Data>
    <Data>b412e368-97ab-11df-8f49-001d60b646ef</Data>
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    Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600)
    System Manufacturer: HP-Pavilion
    System Model: GN697AA-ABA a6214x
    Processor: Intel Pentium Dual CPU E2160 @ 1.80 GHz (2 CPUs)
    Memory: 2048MB RAM
    DirectX Version: DirectX 11
    Display Device:
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    Manufacturer: NVIDIA
    DAC Type: Integrated RAMDAC
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    Current Display Mode: 1440 x 900 (32 bit) (60 Hz)
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  • Word Crashes when trying to open file from network

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