RoboHelp/RoboPDF freezes when trying to generate PDF printed documentation

Hi,
I am using RoboHelp HTML X5.0.2 build 801 with Win2k and Word
2000. Whenever I try to generate printed documentation in PDF
format RoboHelp freezes and doesn't respond until I kill the
program. I also tried first generating the printed documentation in
MS Word .doc format and then tried to generate the PDF from within
Word. RoboPDF kicks in this time and freezes along with MS Word.
Any ideas why this is happening?

It works on anything we throw at it. You could try the
supplied sample projects.
Have you tried creating a document directly in Word and
creating a PDF from that?
Where is you normal template stored? Locally?
Take a look at Snippet 33 on my site. You should be getting
an error message if that is the problem but it might be worth
checking the path anyway.
Click
here.
If that does not fix it, email me offline.

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