RoboHelp Server 6 and MySQL

Is it possible to use an ODBC compliant database with
RoboHelp Server 6, such as MySQL? This will impact our decision to
upgrade or move to a new solution.
Thanks,
Sean

Hello Brian,
Adobe RoboHelp Server 6 should connect to ODBC sources just
fine. The minimum system requirements include Oracle 9i, Oracle
10g, or SQL Server 9.0. These minimum system requirements simply
mean that we have tested and fully support integrating Adobe
RoboHelp Server 6 in these environments.
In theory, all ODBC sources should respond the same way to
ODBC requests, so any ODBC compliant datasource should (again, in
theory) work. Adobe Technical Support will not be able to support
environments outside of the minimum system requirements.
If you would like to see MySQL added to the minimum system
requirements in the future, please submit a feature request via
this web page:
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform.
Thank you,
Bobby Walker
Adobe Technical Support

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    "Cannot connect to MySQL server on 135.177.196.75:3306. Is there a MySQL server running on the machine/port you are trying to connect to?java.security.AccessControlException)".
    this store procedure works fine when invoked from outside of oracle. any replies would be greatly appreciated. thanks!

    the correct drivers have been loaded. it works when called from outside of oracle. only when invoking from within oracle do we get the error message "Cannot connect to MySQL server on 135.177.196.75:3306. Is there a MySQL server running on the machine/port you are trying to connect to?(java.security.AccessControlException)". it sounds like a permissions/security/configuration issue - oracle is not allowing access to the machine/port for the MySQL or SQL Server database. appreciate the responses so far.

  • RoboHelp 6, XAML and RoboHelp Server 6

    Has anybody used RoboHelp 6 or RoboHelp 6 Server to generate
    .NET3 compatible XAML Help Files? Also, If I want to try a demo
    copy, do I install RoboHelp 6, and then RoboHelp 6 Server? or does
    RoboHelp6 Server have everything RoboHelp 6 has? Thanks!

    Hi all
    Hopefully Colum won't mind a teensy addition here. RoboHelp 6
    all by its itty bitty self is quite capable of producing WebHelp
    output that can also exist on a server. The key difference here is
    the reporting ability and the ability to automatically index
    content such as Word and PDF files.
    Often folks misunderstand this. They desire to create output
    that is placed on a server (like WebHelp or FlashHelp) and that's
    as far as they want or need. But they end up purchasing RoboHelp
    Server and it's wasted money. So unless you specifically desire the
    features RoboHelp Server offers, you don't need it.
    Cheers... Rick

  • Do I need Robohelp Server or Source Control? and RH installation

    So, I'm still comparing authoring products and trying to filter down requirements.
    I've been reading more about RH and have come across RH Server and source Control and wondering exactly if they are needed.
    I'm the single author in the company, most likely publishing web help, or html help outputs for use online via our web application.
    Is there any need to implement Server or source control, as far as I can see Server gives me reporting abilities and statistic reports, neither of which I really need. Is there anything else about RH Server that would be beneficial?
    Also, source control, this is more needed when there are multiple writers accessing the same content at the same time so that problems dont crop up? Correct?
    Also, how difficult, or time consuming is the installation process of RH on a single machine. Is it a simple program installation, or will I need to install server-side databases or anything else that could require the IT team to get involved?
    Thanks for your help.
    Nick

    Hi Nick.
    You have got it pretty much spot on. RoboHelp Server is mainly only required if you want the additional reporting functionality. There are some other minor differences between RoboHelp and RoboHelp Server but that is the main one. RoboSource Control is a application to get source files safe and backed up and is designed for a multi-author environment. It adds a layer of complexity for a single author environment although you can still use it if you wish. Personally I'd just ensure you have your source on a local drive (a key requirement of RoboHelp) and backup to a network drive.
    The installation of RoboHelp is painless. It is just like any other application with a wizard to guide you. It has various options that you can choose, one of which is whether to install the RoboSourceControl client.
    Click here for further reading on the difference between RoboHelp Server and RoboSourceControl.
    Read the RoboColum(n).

  • Running RoboHelp 10 and RoboHelp 11 on the same system

    Background
    Windows 7, 64-bit operating system.
    Upgraded RoboHelp 10 to RoboHelp 11 this week. Upgraded my RH10 WebHelp Proj project (released with our 2.0 application) to start editing for release with 3.0 application next June .
    The upgrade did not uninstall RoboHelp 10.
    I work from within Visual Studio 2010 Professional. (I know that this is not a Source Control thread, but my issues are intertwined here.)
    I create WebHelp Pro (even though we are not yet publishing to RH Server, although we're working on it!).
    I check the output into Release folders in Souce Control, and the build picks up the files for installation with our application.
    Questions
    If I need to update the 2.0 application Help, does anyone know whether I can still use RH10 to update that project? (I've posed the question to an Adobe consultant, but have not yet heard back.)
    If I can't use RH10 to update the 2.0 application Help (and have to open the 2.0 project in RH11 and, therefore, upgrade it), are there new things in RH11 that could affect the WebHelp Pro output and, therefore, affect the use of the WebHelp Pro HTM files by the application? (Our release engineer believes that, for version control purposes, I must make changes to the 2.0  project in the same RH Client used to develop it.)
    Thanks for any help.
    Carol Levine
    AIR Worldwide

    Hi,Carol
    First, (and to reiterate what Rick said) if you are not publishing to RoboHelp Server right now. Do NOT use WebHelp Pro. The Pro flavor is strictly for hosting on a RoboHelp Server installation.
    The good news is that when and if you do decide to use RoboHelp Server, you simply take the Rh project (whether from Rh 10 or 11) and publish it with the WebHelp Pro SSL. It sounds like there is a some confusion between RoboHelp Server and Source Control. It is a common option to use RoboHelp Server and Source Control. But they are mutually exclusive. (While both may be used, they have nothing to do with one another.)
    If you think about it, RoboHelp Server is output (by definition not "source")
    So, you can continue using Rh 10 and 11 clients on the same computer, but as you note, you cannot open an Rh 10 project in Rh 11 because it is a one-way forward conversion (as Peter said).
    As for publishing, be aware that when you move to RoboHelp Server, the publishing workflow is different. The web admin can't simply copy/paste WebHelp Pro output (from source control as you describe) to the Rh Server (or, as you said, "pick up files"). The project must be published from the RoboHelp 10/11 client directly to the Rh Server. This is because Rh Server is a database application and in order for the database to be "aware" of the new content, it must come from the RoboHelp client app (10 or 11). Also, in terms of Application Help and context sensitivity, there is a CSH API and a syntax that is used to call the Rh Server help topics from the application. This is covered in the online help. See the sub head "Access context-sensitive Help" in the Adobe RoboHelp Server 9 * RoboHelp Server Web Administrator tasks as well as Adobe RoboHelp 11 * Program Help for web pages
    Thanks
    John
    John Daigle
    Adobe Certified RoboHelp and Captivate Instructor
    Evergreen, Colorado
    www.showmethedemo.com

  • Robohelp Server Reports - No Data with Webhelp Pro Output

    We recently installed Robohelp Server and while the admin client recognizes our published project, the searched term reports return 'no data found'. Is there additional configuration that needs to take place?
    Thanks!

    Hi, snorshd and welcome to the forums.
    Be sure you read this Blog post announcing a new "Update" patch to RoboHelp Server 9.
    https://blogs.adobe.com/techcomm/2014/03/robohelp-server-update-9-0-1-is-here.html
    This article also links to the update documentation found here:
    http://helpx.adobe.com/robohelp/kb/robohelp-server-update-901.html
    Also, make sure your admin follows all the steps in the install/config online help topics:starting here;
    http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WS5b3ccc516d4fbf351e63e3d11c0aaa9fd7-8 000.html
    See if that helps.
    Thanks
    John Daigle
    Adobe Certified RoboHelp and Captivate Instructor
    Evergreen, Colorado
    www.showmethedemo.com

  • RH7 - connection error when try to access RoboHelp Server 8 from Pod menu

    I'm using RoboHelp 7 with WebHelp Pro layout to publish my project(s) to RoboHelp Server 8.  I've got RHServer 8 set up and can view the Admin window when I access the server.
    However, locally when I open my project in RH7, I get a "Connection to Server Failed" message below when I select View > Pods >  RoboHelp Server and then click "Connect Now" on the RoboHelp Server tab.
    Connection to Server Failed - The server you entered in the Properties dialog for the primary layout cannot be contacted. Please verify the spelling or contact your system administrator to verify the server is running.
    This makes no sense because I'm able to view the project published to the server via File > View Primary Layout from Server.
    I'm also able to publish my updated project files to the server without a problem.
    FYI - I'm still testing RoboHelp 8 and when I select the RoboHelp Server option indicated above, I am able to view the Admin window prompts in RH8 on the RoboHelp Server tab.
    So why can I see the Admin function in RH8 but not in RH7?

    Hi,
    Glad that somebody else too got this problem. Well, as I had mentioned in my previous posting too, I think there are some procedures in the package, dbms_lob, like the writeappend, createtemporary etc.. which is not found in my dbms_lob.sql file, I am using 8.0.5, but I found these procedures in the 8i, I think it is becos of that.
    By the way if anybody got this solution and got any workaround, please help me too.
    I am still waiting for the solution to that.
    Shanthi

  • RoboHelp Server 8 - compatible with "source control system" ?

    Greetings,
    Using RoboHelp Server 8, is it possible to add in a "source control system," such as Subversion or Bazaar, to track updates and versions? Is there another "source control system" alternative?
    Also, is there a hosted RoboHelp Server 8 option, where Adobe provides, sets up and maintains the server hosting the RH?

    Hi again
    Well, sort of. Note that basic WebHelp and FlashHelp are capable of being merged. This allows a search to occur across the merged set. As I said earlier, merging can be automatically enabled or disabled in the RoboHelp Server. So theoretically, you could turn off merging at the server. Then you could publish ten projects. Perhaps you want two of those projects to be isolated islands where search only occurs in them individually. But for the other eight, you want a search to be performed across the eight projects. You could create a standard merge in this case and publish to the RoboHelp Server and have a search work across the eight merged files. You could also open each of the eight individually and search only that file set.
    At least that's my understanding of how it works. Perhaps fellow Adobe Community Professional and fellow Adobe Certified Instructor John Daigle will pop in and offer some clarification if I've muddied the waters.
    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
    Adobe Certified RoboHelp HTML Training
    SorcerStone Blog
    RoboHelp eBooks

  • Applets, RMI, and mySQL OH MY!

    This is not gonna be easy to explain, but I will try....
    1) I have successfully created an RMI applet client, and I can access the mySQL database on another server that has both the RMI server and the mySQL together. So this works great.
    2) On further experiment, I have another server that hosts only the mySQL database and not the RMI server. I host the RMI server on the same system as the RMI applet client, including the mySQL driver jar file; the code is exactly the same as in (1) as far as the client/server RMI goes because I pass the host:port information through the client to the RMI server which within invokes the mySQL database connections/queries.
    I find that this fails.
    The RMI client does connect successfully to the RMI server, but
    the RMI server cannot make the call to connect to the remote database.
    The error I received is:
    java.net.SocketException
    MESSAGE: java.net.ConnectException: Connection refused: connect
    Ok, I am thinking that since I am running an applet and thus in a sandbox, I had assumed that as far as the applet is concerned, the
    RMI client/server is LOCAL and it is no business of the applet to be
    concerned with what the RMI server chooses to do internally, right?
    I mean, in (1) above it all works fine as the RMI server and mySQL
    database is on the same system so everything is LOCAL - but in
    (2) above - seperating the RMI server from the database is not the
    same thing - thus breaks the sandbox rules?
    Care to comment?
    Kind regards,
    Dan

    Gah.... Never mind. I solved my issues. I thought I seperated
    the logic of the RMI host information from the database connectivity
    information and it turns out that I didn't.
    I thought it was Monday but it is Friday obviously at least in locale PST
    Kind regards,
    Dan

  • RH 8 and RoboHelp Server 8

    Hello Everyone, 
    I need some guidance on how to publish WebHelp Pro to RoboHelp Server 8.  We received an error message:  "Warning: Failed to Publish to "RoboHelp Server". reason:  Cannot connect to server:  XXXXXX".
    We're able to access the RoboHelp Server Web Administrator so we're not sure what we need to do correctly to publish our WebHelp Pro to RoboHelp Server 8.  Any help is greatly appreciated.  Thank you!

    I notice that you do not appear to have any area specified in the New Destination dialog. If you click the Refresh button to the right of the Help Area dropdown and then select the area you wish to publish to. Let us know how you get on.
      The RoboColum(n)
      @robocolumn
      Colum McAndrew

  • Comments and Moderators settings in RoboHelp Server is for AIR files? Or can it used for Pro outputs as well?

    Please explain how comments are enabled for Pro outputs in RH server. Is it only for AIR file, but i understand AIR output is not supported. Then how Moderators setting work for PRo outputs?

    Hi, PraTha
    If I can amplify what Peter has mentioned above. Actually it is just a wordy way of saying what Peter posted in one sentence! Hopefully it will help a bit.
    The relationship of AIR output and how it relates to Rh Server is admittedly confusing. In fact both are mutually exclusive.
    The AIR Help output does indeed support commenting as well as the moderation of those comments by designated people.
    However RoboHelp Server *does not* support commenting at this time. This feature has been requested and perhaps we will see it in a future release.
    Unlike a help system delivered by HTTP from a web server (like RoboHelp Server's WebHelp Pro), the AIR Help output (.air file) is an application which is installed on the end-user's local computer. For security reasons this works well for distributing and updating a help system. Optionally, it also supports commenting but because the comments must be "stored" somewhere outside the local computer, there are serveral options. One is to store them on an internal server (such as a network drive behind a firewall).
    So where might RoboHelp Server come into the picture at all? Here's the answer. Some organizations deploy both output flavors (AIR and RoboHelp Server) for different systems and different audiences. IF the RoboHelp authors *coincidentally* happen to have RoboHelp Server in their organization, then this server can be used to authenticate (usernames/passwords) for the moderation and storage of comments that AIR Help requires.
    The bottom line is that presently RoboHelp Server does not support commenting for its own output, though it can as a convenient "host" for the comments and moderation of a separate AIR Help system.
    John Daigle
    Adobe Certified RoboHelp and Captivate Instructor
    Evergreen, Colorado
    www.showmethedemo.com

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