RoboHelp Server 7 Help System Errors

Whenever I publish my RH 7 Help project to server, I check
the RoboHelp Server Web Administrator for errors. I always get Help
System Error "Requested file cannot be found" for a file called
bsscfp.txt. To my knowledge, this is a control file generated
during the publishing process. If this is the case why is an error
being generated for a file I have no control over? Also, I find the
Troubleshooting section of RoboHelp Server Web Administrator to be
rather useless in correcting issues. Is there any reference
documentation that explains some of the cryptic error messages that
appear in the Server Web Administrator screen?

Hi, ouque and welcome to the forum.
Just to clarify your setup. When you say "Project pane" are
you referring to the Configuration Manager on the server itself.
Or, are you referring to something you are seeing from the RoboHelp
authoring client app's Server Administration pane?
If you have access to the actual server desktop and view the
Configuration Manager, sometimes on a new installation, you can do
a "refresh" and the project will show up.
A few more questions:
Have you tried accessing the website and does the project
come up in the web browser?
On what kind of web server did you install RHS7? Windows
2003, etc.?
Is Microsoft Indexing Services turned on?
Apparently you were able to successfully publish your project
to the server so there is "communication" between your desktop and
the server I gather.
A few more details and we'll try to help.
Thanx,
john

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Sure someone can. Usually guy, who would know how to turn off your computer or network firewalls. If you do know how to do that yourself, do and see if that helps.

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RoboHelp Server 7

Does anyone know if you can use RoboHelp Server to track the
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The reporting in RoboHelp Server gives you reports on:
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Frequently asked questions
Areas requiring help
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I recommend that you check out this excellent article by John
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http://www.adobe.com/devnet/robohelp/articles/rhserver.html

RoboHelp 7 Help Desperately Needs Help

I can't believe how drastically Adobe has RUINED RoboHelp's
help system. I'm new to version 7 and have permanently lost view of
my Table of Contents. It's not on the View menu. It's not on the
Pod menu. It's not on a right-click menu, it's no where to be
found. So I hit F1, hoping to connect to a searchable, indexed
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Adobe's lack of respect for technical writers is deep and
profound if they do not even understand the basics of user
assistance enough to maintain a good system in a user assistance
development product. We've seen how they behave at tech writer
conferences and how well they listen to feedback. Shame on you,
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and ears but do not hear!
By the way, I'm extremely experienced, fast, and would be
willing to create an interactive searchable help system for Adobe,
if they were to pay me. They wouldn't regret it.

- "have permanently lost view of my Table of Contents"
How so? It's permanently in the layout I have set up when I
want the TOC. It's not in the layouts I have for other tasks. The
point is the layout is now what I want which will not be the same
as you. We can both have what we want and we can have different
layouts for different tasks.
- The online help.
That is the Adobe standard so the RoboHelp team probably have
no say in it. They do know our opinion of it and I believe they
will make that known. The offline help is better but not beyond
reproach. That too will be addressed.
- Lack of respect. How they behave.
I have encountered nothing but respect but then again I deal
with them in a constructive way rather than going in guns blazing.
What do you mean by how they behave?
- Feedback
Just because every bit of feedback does not get acted on
immediately, does not mean you are not being listened to. Sometimes
it's priorities, sometimes the views of others will conflict with
yours. I do know though from speaking regularly to the RoboHelp
team that they are working crazy hours to improve RH in line with
the feedback they get.
It may not yet be perfect but it's a big step forward and
there's lots more to come.

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Hi All
Please help
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Hi,
If there is any external device plug into your computer, please unplug it and restart the Server.
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TechNet Community Support

Unable to open the physical file "D:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\DATA\abc.mdf". Operating system error 2: "2(The system cannot find the file specified.)".

hi,
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use master
DECLARE @DBName nvarchar(50)
SET @DBName = 'CMP_143'
DECLARE @RC int
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DECLARE @NewPath nvarchar(1000)
--SET @NewPath = 'E:\Data\Microsoft SQL Server\Data\';
SET @NewPath = 'D:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\DATA\';
DECLARE @OldPath nvarchar(1000)
SET @OldPath = 'C:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\';
DECLARE @DBFileName nvarchar(100)
SET @DBFileName = @DBName + '.mdf';
DECLARE @LogFileName nvarchar(100)
SET @LogFileName = @DBName + '_log.ldf';
DECLARE @SRCData nvarchar(1000)
SET @SRCData = @OldPath + @DBFileName;
DECLARE @SRCLog nvarchar(1000)
SET @SRCLog = @OldPath + @LogFileName;
DECLARE @DESTData nvarchar(1000)
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DECLARE @DESTLog nvarchar(1000)
SET @DESTLog = @NewPath + @LogFileName;
DECLARE @FILEPATH nvarchar(1000);
DECLARE @LOGPATH nvarchar(1000);
SET @FILEPATH = N'xcopy /Y "' + @SRCData + N'" "' + @NewPath + '"';
SET @LOGPATH = N'xcopy /Y "' + @SRCLog + N'" "' + @NewPath + '"';
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exec xp_cmdshell @LOGPATH;
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go
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should i stop both services for moving from one drive to another?
note: I tried teh below solution but this didint work:
ALTER DATABASE <DBName> SET OFFLINE WITH ROLLBACK IMMEDIATE
Update:
now am getting the message :
Msg 15010, Level 16, State 1, Procedure sp_detach_db, Line 40
The database 'CMP_143' does not exist. Supply a valid database name. To see available databases, use sys.databases.
(3 row(s) affected)
(3 row(s) affected)
Msg 5120, Level 16, State 101, Line 1
Unable to open the physical file "D:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\DATA\CMP_143.mdf". Operating system error 2: "2(The system cannot find the file specified.)".

First you should have checked the database mdf/ldf name and location by using the command
Use CMP_143
Go
Sp_helpfile
Looks like your database CMP_143 was successfully detached but mdf/ldf location or name was different that is why it did not get copied to target location.
Database is already detached that’s why db offline failed
Msg 15010, Level 16, State 1, Procedure sp_detach_db, Line 40
The database 'CMP_143' does not exist. Supply a valid database name. To see available databases, use sys.databases.
EXEC @RC = sp_attach_db @DBName, @DESTData, @DESTLog
Attached step is failing as there is no mdf file
Msg 5120, Level 16, State 101, Line 1
Unable to open the physical file "D:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\DATA\CMP_143.mdf". Operating system error 2: "2(The system cannot find the file specified.)"
Solution:
Search for the physical files(mdf/ldf) in the OS and copy to target location and the re-run sp_attach_db with right location and name of mdf/ldf.

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Please Mark As Answer if it is helpful. \\Aim To Inspire Rather to Teach

Finally I found solution and was able to bring back online the SQL Services...
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Please Mark As Answer if it is helpful. \\Aim To Inspire Rather to Teach

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<!LOGHEADER[START]/>
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#1.5 #002264F9350800600000022F000019C000048E9B91EF3AB3#1282698726384#com.sap.security.core.persistence#sap.com/irj#com.sap.security.core.persistence#J2EE_GUEST#0##n/a##4dba6f30af8111df934c002264f93508#SAPEngine_Application_Thread[impl:3]_35##0#0#Error#1#/System/Security/Usermanagement#Java#An exception was thrown in the UME/ABAP user management connector that was caused by unavailability of the RFC communication with the backend system: "". ##An exception was thrown in the UME/ABAP user management connector that was caused by unavailability of the RFC communication with the backend system: "". #1#Connect to SAP gateway failed
Connect_PM TYPE=A ASHOST=localhost SYSNR=00 GWHOST=localhost GWSERV=sapgw00 PCS=1
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RELEASE     700
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VERSION     38
RC          -10
MODULE      nixxi.cpp
LINE        2823
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#1.5 #002264F93508006000000230000019C000048E9B91EF47C8#1282698726384#com.sap.engine.services.monitor.mbeans.Monitor#sap.com/irj#com.sap.engine.services.monitor.mbeans.Monitor#J2EE_GUEST#0##n/a##4dba6f30af8111df934c002264f93508#SAPEngine_Application_Thread[impl:3]_35##0#0#Error##Plain###Caller J2EE_GUEST not authorized, user J2EE_GUEST is not available from user management, reason: com.sap.security.api.NoSuchUserException:USER_AUTH_FAILED: User account for logonid "J2EE_GUEST" not found!#
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     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
#1.5 #002264F93508005C0000042300002CF00004939AAEE9AEB7#1288192475655#com.sapportals.wcm.repository.manager.reporting.RPRepositoryManager#sap.com/irj#com.sapportals.wcm.repository.manager.reporting.RPRepositoryManager#J2EE_GUEST#0##n/a##c7d00e00e1dc11dfa36d002264f93508#SAPEngine_Application_Thread[impl:3]_29##0#0#Error##Plain###setting initial ACL on /reporting_backend/reports/System Administration/CM Store/cm.crawlcontent - com.sap.security.api.NoSuchRoleException: Role with uniqueName system_admin_role not found!
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     at com.sapportals.wcm.repository.runtime.CmAdapter.getResource(CmAdapter.java:192)
     at com.sapportals.wcm.service.reporting.ReportingService.localConfigure(ReportingService.java:294)
     at com.sapportals.wcm.service.reporting.ReportingService.startUpImpl(ReportingService.java:74)
     at com.sapportals.wcm.service.AbstractService.start(AbstractService.java:167)
     at com.sapportals.wcm.crt.CrtThreadSafeComponentHandler.tryToStart(CrtThreadSafeComponentHandler.java:247)
     at com.sapportals.wcm.crt.CrtThreadSafeComponentHandler.handleLookup(CrtThreadSafeComponentHandler.java:109)
     at com.sapportals.wcm.crt.CrtComponentManager.lookup(CrtComponentManager.java:322)
     at com.sapportals.wcm.crt.CrtComponentManager.lookupChildComponent(CrtComponentManager.java:403)
     at com.sapportals.wcm.crt.CrtContainerManager.lookupComponent(CrtContainerManager.java:44)
     at com.sapportals.wcm.crt.CrtSystemImpl.lookupComponentByUri(CrtSystemImpl.java:131)
     at com.sapportals.wcm.crt.CrtComponentManager.startUp(CrtComponentManager.java:278)
     at com.sapportals.wcm.crt.CrtSystemImpl.startUpComponentManager(CrtSystemImpl.java:166)
     at com.sapportals.wcm.repository.runtime.CmSystem.startUp(CmSystem.java:227)
     at com.sapportals.wcm.repository.runtime.CmSystem.getInstance(CmSystem.java:164)
     at com.sapportals.wcm.repository.runtime.CmAdapter.getResourceImpl(CmAdapter.java:974)
     at com.sapportals.wcm.repository.runtime.CmAdapter.getResource(CmAdapter.java:192)
     at com.sapportals.wcm.portal.service.KMServiceImpl.afterInit(KMServiceImpl.java:249)
     at com.sapportals.portal.prt.core.broker.PortalServiceItem.__initServiceInstanceStep2(PortalServiceItem.java:877)
     at com.sapportals.portal.prt.core.broker.PortalServiceItem.startServices(PortalServiceItem.java:1118)
     at com.sapportals.portal.prt.core.broker.PortalAppBroker.startLoadOnStartupServices(PortalAppBroker.java:1707)
     at com.sapportals.portal.prt.core.broker.PortalAppBroker.start(PortalAppBroker.java:1662)
     at com.sapportals.portal.prt.core.broker.PortalAppBroker.startNonCoreApplications(PortalAppBroker.java:1592)
     at com.sapportals.portal.prt.runtime.Portal.init(Portal.java:422)
     at com.sapportals.portal.prt.core.PortalCoreInitializer.coreInit(PortalCoreInitializer.java:54)
     at com.sapportals.portal.prt.dispatcher.PortalInitializer.<init>(PortalInitializer.java:129)
     at com.sapportals.portal.prt.dispatcher.Dispatcher$doSetupPortalInitializer.run(Dispatcher.java:161)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sapportals.portal.prt.dispatcher.Dispatcher.initDispatcher(Dispatcher.java:361)
     at com.sapportals.portal.prt.dispatcher.Dispatcher.access$000(Dispatcher.java:42)
     at com.sapportals.portal.prt.dispatcher.Dispatcher$InitRunner.run(Dispatcher.java:114)
     at com.sapportals.portal.prt.dispatcher.Dispatcher.init(Dispatcher.java:394)

Go to visual admin -> server -> services -> JCO RFC provider.
Check the RFC that connects to the BI Abap.
Its reporting the J2EE_GUEST user in the SAP with the system nr 00.
Is this BI java portal?
Is the java portal a addon to Abap or having seperate SID?
Check the connection definitions are correct and the gateway is running.

SOAP:Server, System Error SystemError , code MESSAGE.GENERAL /code

Hi!!!
I am testing a webservice and I am getting the following error
<SOAP:Envelope xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">
   <SOAP:Body>
      <SOAP:Fault>
         <faultcode>SOAP:Server</faultcode>
         <faultstring>System Error</faultstring>
         <detail>
            <s:SystemError xmlns:s="http://sap.com/xi/WebService/xi2.0">
               <context/>
               <code>MESSAGE.GENERAL</code>
               <text/>
            </s:SystemError>
         </detail>
      </SOAP:Fault>
   </SOAP:Body>
</SOAP:Envelope>
Kindly help me with the same.
Thanking all of you in anticipation
Regards,
Kiran

Hi Michal,
Thanks for your prompt response. The above stated error is what I got after accessing it from soapUI.
I tried to access it from the browser and it gave the following message
- <SOAP:Envelope xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP:Header />
- <SOAP:Body>
- <SOAP:Fault xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">
<faultcode>SOAP:Client</faultcode>
<faultstring>Empty HTTP request received</faultstring>
<faultactor>http://sap.com/xi/XI/Message/30</faultactor>
- <detail>
- <SAP:Error xmlns:SAP="http://sap.com/xi/XI/Message/30" xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/" SOAP:mustUnderstand="1">
<SAP:Category>XIProtocol</SAP:Category>
<SAP:Code area="MESSAGE">EMPTY_HTTP_REQUEST_RECEIVED</SAP:Code>
<SAP:P1 />
<SAP:P2 />
<SAP:P3 />
<SAP:P4 />
<SAP:AdditionalText />
<SAP:ApplicationFaultMessage namespace="" />
<SAP:Stack>Empty HTTP query received; message processing not possible</SAP:Stack>
</SAP:Error>
</detail>
</SOAP:Fault>
</SOAP:Body>
</SOAP:Envelope>
Thanks for your help.
Regards,
Kiran

Please Help - "page error" / a system error occurred

I am very basic with Coldfusion Developed websites and pretty awesome on HTML and PHP. While working on a website I made an HTML change and added a line to a page. All works well on the test website/server but after uploading the changed page the page went offline/errored a day later.
I have an error receipt and am hoping to resolve this issue with some insight from a good Coldfusion Developer or Programmer.
PLEASE HELP, see error below.
A system error occurred: http://www.mix.co.zm/mix_schools.cfm?
Error - struct
Detail    Note: If you wish to use an absolute template path (for example, template="/mypath/index.cfm") with CFINCLUDE, you must create a mapping for the path using the ColdFusion Administrator. Or, you can use per-application settings to specify mappings specific to this application by specifying a mappings struct to THIS.mappings in Application.cfc. <br> Using relative paths (for example, template="index.cfm" or template="../index.cfm") does not require the creation of any special mappings. It is therefore recommended that you use relative paths with CFINCLUDE whenever possible.
Message    Could not find the included template components/mix_documents2.cfm.
MissingFileName    components/mix_documents2.cfm
StackTrace    coldfusion.tagext.lang.IncludeTag$NoSuchIncludeTemplateException: Could not find the included template components/mix_documents2.cfm. at coldfusion.tagext.lang.IncludeTag.setTemplate(IncludeTag.java:349) at cfmix_schools2ecfm527774291.runPage(D:\hshome\mixnet\mix.co.zm\mix_schools.cfm:15) at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:231) at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:416) at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65) at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:360) at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:48) at coldfusion.filter.MonitoringFilter.invoke(MonitoringFilter.java:40) at coldfusion.filter.PathFilter.invoke(PathFilter.java:94) at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:70) at coldfusion.filter.BrowserDebugFilter.invoke(BrowserDebugFilter.java:79) at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:2 8) at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38) at coldfusion.filter.NoCacheFilter.invoke(NoCacheFilter.java:46) at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38) at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22) at coldfusion.filter.CachingFilter.invoke(CachingFilter.java:62) at coldfusion.CfmServlet.service(CfmServlet.java:200) at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:89) at jrun.servlet.FilterChain.doFilter(FilterChain.java:86) at com.intergral.fusionreactor.filter.FusionReactorFilter.i(FusionReactorFilter.java:566) at com.intergral.fusionreactor.filter.FusionReactorFilter.c(FusionReactorFilter.java:258) at com.intergral.fusionreactor.filter.FusionReactorFilter.doFilter(FusionReactorFilter.java: 164) at jrun.servlet.FilterChain.doFilter(FilterChain.java:94) at coldfusion.monitor.event.MonitoringServletFilter.doFilter(MonitoringServletFilter.java:42 ) at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:46) at jrun.servlet.FilterChain.doFilter(FilterChain.java:94) at jrun.servlet.FilterChain.service(FilterChain.java:101) at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:106) at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42) at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:286) at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:543) at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:203) at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:320) at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:428) at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:266) at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)
TagContext    Error - array
1    Error - struct
COLUMN    0
ID    CFINCLUDE
LINE    15
RAW_TRACE    at cfmix_schools2ecfm527774291.runPage(D:\hshome\mixnet\mix.co.zm\mix_schools.cfm:15)
TEMPLATE    D:\hshome\mixnet\mix.co.zm\mix_schools.cfm
TYPE    CFML
TagName    CFINCLUDE
Type    MissingInclude

With LR closed move the preferences file to the Trash as described at the below link. You will lose your Preferences settings, so you may want to record them if unsure what you have changed from the default settings.
http://helpx.adobe.com/lightroom/kb/error-changing-modules-lightroom
DO NOT RESTART LR!
Next uninstall LR and then completely shutdown your system and turn the power OFF. Your catlog(s) will not be removed, so no worries.
Restart your system and reinstall LR using the latest version download available (LR5.4, LR4.4).
What version of LR and OS X are you using?

RH7 - connection error when try to access RoboHelp Server 8 from Pod menu

I'm using RoboHelp 7 with WebHelp Pro layout to publish my project(s) to RoboHelp Server 8. I've got RHServer 8 set up and can view the Admin window when I access the server.
However, locally when I open my project in RH7, I get a "Connection to Server Failed" message below when I select View > Pods > RoboHelp Server and then click "Connect Now" on the RoboHelp Server tab.
Connection to Server Failed - The server you entered in the Properties dialog for the primary layout cannot be contacted. Please verify the spelling or contact your system administrator to verify the server is running.
This makes no sense because I'm able to view the project published to the server via File > View Primary Layout from Server.
I'm also able to publish my updated project files to the server without a problem.
FYI - I'm still testing RoboHelp 8 and when I select the RoboHelp Server option indicated above, I am able to view the Admin window prompts in RH8 on the RoboHelp Server tab.
So why can I see the Admin function in RH8 but not in RH7?

Hi,
Glad that somebody else too got this problem. Well, as I had mentioned in my previous posting too, I think there are some procedures in the package, dbms_lob, like the writeappend, createtemporary etc.. which is not found in my dbms_lob.sql file, I am using 8.0.5, but I found these procedures in the 8i, I think it is becos of that.
By the way if anybody got this solution and got any workaround, please help me too.
I am still waiting for the solution to that.
Shanthi

Hadoop ODBC linked server error: Specified driver could not be loaded due to system error 182

Hi,
I am trying to connect to a Hadoop server through a linked server in SQL Server. I downloaded and installed the Microsoft Hive ODBC driver - HiveODBC64.msi. But while I am trying to create the Linked server using this ODBC driver I am getting below error.
" Specified driver could not be loaded due to system error 182 (Microsoft Hive ODBC driver, D:\....\HiveODBC64.dll). (Microsoft SQL Server, Error: 7303)"
When I tested it locally and in another server, it is working properly. I am getting this error only in this server. looks like a dll error. But cannot identify where/what is the error. Could someone help me fix this issue.
Server info:
OS Name: Microsoft Windows Server 2008 R2 Enterprise Version 6.1.7601 Service Pack 1 Build 7601
SQL SERVER: Microsoft SQL Server 2008 R2(SP1)

Hi LinkedServer,
According to your description, you want to create linked server to connect to a Hadoop server in SQL Server, and you have created it successfully in the test server, the problem is that you get the issue in the production environment, right?
Based on the error message, as you said it seems that the issue is related to the HiveOBDC64.dll assembly. Since you have done it on the test server, you can copy and replace HiveODBC64.dll to production server in the C:\Program Files\Microsoft Hive ODBC
Driver\lib directory. Or you can reinstall the Microsoft Hive ODBC driver. Here is a blog which describe how to create a SQL Server Linked Server to HDInsight HIVE using Microsoft Hive ODBC Driver step by step, please refer to the link below to double check
if your steps are correct.
http://blogs.msdn.com/b/igorpag/archive/2013/11/12/how-to-create-a-sql-server-linked-server-to-hdinsight-hive-using-microsoft-hive-odbc-driver.aspx
Regards,
Charlie Liao
TechNet Community Support

RoboHelp Server 7 Help System Errors

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