RoboHelp Server 9.0.1 Update; Communication Error

Windows Server 2008 SP2 32bit
RoboHelp Server 9
RoboHelp HTML 11
Tomcat 7
Problem: After following the installation instructions here, and trying to log back into the admin panel the following error is displayed.
The weird part is that I can get to the report section via a direct link, however it is not possible to change which areas are selected.
I am able to publish to the server still and the changes update as expected.
I have tried creating a new context and attempting to log into the admin panel resulting in the same error message.
I also tried upgrading Tomcat to version 8 and was faced with the same error message upon logging in via the admin panel.
Any thoughts on this will be appreciated!

Just so we are clear, you had RHS 9 installed and everything was fine. Then you installed the RHS 9.0.1 update and you hit the problem you describe.
If this is right, I'd check all your database connections for the context to ensure it is OK.

Similar Messages

RH 8 and RoboHelp Server 8

Hello Everyone,
I need some guidance on how to publish WebHelp Pro to RoboHelp Server 8. We received an error message: "Warning: Failed to Publish to "RoboHelp Server". reason: Cannot connect to server: XXXXXX".
We're able to access the RoboHelp Server Web Administrator so we're not sure what we need to do correctly to publish our WebHelp Pro to RoboHelp Server 8. Any help is greatly appreciated. Thank you!

I notice that you do not appear to have any area specified in the New Destination dialog. If you click the Refresh button to the right of the Help Area dropdown and then select the area you wish to publish to. Let us know how you get on.
The RoboColum(n)
@robocolumn
Colum McAndrew

Problems installing RoboHelp Server 7

I'm a newbie to RoboHelp and I'm trying to install RoboHelp
Server 7 on a Windows Server 2003 R2 Standard x64 Edition box. It's
running IIS 6.0 which is working without issue. However, when I try
to install RoboHelp Server 7, I get the following error:
Microsoft Internet Informations Services (IIS) is not
currently installed. Please install MS-IIS 5.0 or later before
installing RoboHelp Server. Setup is terminating now.
*ANY* help that *ANY* one could provide would be so greatly
appreciated!!!!!
Thanks
Rich

I can, but I don't think that's the answer. I'm actually
trying to install this on a VM and having issues. Just on a whim, I
tried to install it on the actually machine (not the VM) and had
the exact same issue. I'm suspecting that I have some IIS
configuration or file/foldedr permission issue that's causing the
error and the error message is ultimately misleading.
Thanks for your response!! If you have any other idea at all,
I'd love to hear them!!!!!
Rich

RoboHelp Server 7 Help System Errors

Whenever I publish my RH 7 Help project to server, I check
the RoboHelp Server Web Administrator for errors. I always get Help
System Error "Requested file cannot be found" for a file called
bsscfp.txt. To my knowledge, this is a control file generated
during the publishing process. If this is the case why is an error
being generated for a file I have no control over? Also, I find the
Troubleshooting section of RoboHelp Server Web Administrator to be
rather useless in correcting issues. Is there any reference
documentation that explains some of the cryptic error messages that
appear in the Server Web Administrator screen?

Hi, ouque and welcome to the forum.
Just to clarify your setup. When you say "Project pane" are
you referring to the Configuration Manager on the server itself.
Or, are you referring to something you are seeing from the RoboHelp
authoring client app's Server Administration pane?
If you have access to the actual server desktop and view the
Configuration Manager, sometimes on a new installation, you can do
a "refresh" and the project will show up.
A few more questions:
Have you tried accessing the website and does the project
come up in the web browser?
On what kind of web server did you install RHS7? Windows
2003, etc.?
Is Microsoft Indexing Services turned on?
Apparently you were able to successfully publish your project
to the server so there is "communication" between your desktop and
the server I gather.
A few more details and we'll try to help.
Thanx,
john

IPod communication error when i updated iTunes!

I updated my itunes and now when i connect my iPod Nano to my computer this error message appears:
The software for communicating with the iPod is not installed correctly. Please reinstall iTunes to intall the iPod's software.
When I reinstall iTunes the same error message appears. I have also removed all of the software related to the iPod but to no effect.
Can anyone help me?
Windows Windows XP SP2

I'm also having the same problem since upgrading to the latest iTunes version 6.05. I've followed all the instructions for uninstalling and reinstalling ipod updater and itunes setup including deleting all temp files, diabling Norton Antivirus. Still get the iPod Service Error when launching iPod updater and the communication error in iTunes. I'm at a loss to the problem. My other PC with iTunes 6.04 reads the ipod just fine. Any other suggestions?

Agentry Server Communications error (14)

Hi All,
We are trying to use WPF client for testing the application,
but we were getting the below error message
To resolve that we used the local certificate generated by using steps mentioned in the below link
http://infocenter.sybase.com/help/topic/com.sybase.infocenter.dc01930.0233/doc/html/fre1383608304168.html
After installing new certificate we are getting below communication error in ATE and as well as in WPF client:
before installing local certificate Application was working fine in ATE
Message:
Requesting Public Key from Server
Communications error (14)
Connection failed
Ending transmission
Please guide me to resolve the issue
Regards,
Lekhak Patil

Hi Steve,
We got the same issue working with WPF client , Hence we upgraded the SMP server 2.3 from SP00 to SP03 .
At present the Server is SMP 2.3 SP03 but we have not installed any certificate.
Again when trying to connect to server we got the Communication error(14) error.
Do we need to install the certificate again ?
Please let us know the exact process of installing and working with WPF client with SMP 2.3 SP03
Thanks
Neha

A communication error occured, with the TREX TcpIp Server (Errorcode 2982)

Hi All,
 We are in the process of Migrating our EP 5.0 --> EP 6.0. While upgrading TREX, I am getting following error:
"Error occurred during search: com.sapportals.wcm.WcmException: A communication error occured, with the TREX TcpIp Server (Errorcode 2982)
A communication error occured, with the TREX TcpIp Server (Errorcode 2982)"
 Has any one came across this type of error ?
Software version details:
EP 5.0 SP6 Patch 1 Hotfix 8
CM SP 6 Patch 1 Hotfix 21
Trex (Earlier 6.0.0.0)---> TREX 6.0 SP 1 Patch 6 (6.0.1.6.0)
Regards
Sunil Kulkarni

Hello James,
 Thanks for writing.
I am on Windows.
 Now the problem is solved. I had also created a message with service market place for the above mentioned problem.
Solution: While upgrading the TREX, it has overwritten the "TREXIndexServer.ini", we restored it from the backup & the error was resolved.
Thanks & Regards
Sunil Kulkarni

RH7 - connection error when try to access RoboHelp Server 8 from Pod menu

I'm using RoboHelp 7 with WebHelp Pro layout to publish my project(s) to RoboHelp Server 8. I've got RHServer 8 set up and can view the Admin window when I access the server.
However, locally when I open my project in RH7, I get a "Connection to Server Failed" message below when I select View > Pods > RoboHelp Server and then click "Connect Now" on the RoboHelp Server tab.
Connection to Server Failed - The server you entered in the Properties dialog for the primary layout cannot be contacted. Please verify the spelling or contact your system administrator to verify the server is running.
This makes no sense because I'm able to view the project published to the server via File > View Primary Layout from Server.
I'm also able to publish my updated project files to the server without a problem.
FYI - I'm still testing RoboHelp 8 and when I select the RoboHelp Server option indicated above, I am able to view the Admin window prompts in RH8 on the RoboHelp Server tab.
So why can I see the Admin function in RH8 but not in RH7?

Hi,
Glad that somebody else too got this problem. Well, as I had mentioned in my previous posting too, I think there are some procedures in the package, dbms_lob, like the writeappend, createtemporary etc.. which is not found in my dbms_lob.sql file, I am using 8.0.5, but I found these procedures in the 8i, I think it is becos of that.
By the way if anybody got this solution and got any workaround, please help me too.
I am still waiting for the solution to that.
Shanthi

BI Server Socket communication error

All,
OBIEE 10G with Oracle 11 database on Sun solaris.
BI Server is randomly crashing with following error message:
Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 0. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred. [nQSError: 12008]
Unable to connect to port 9703 on machine LOCALHOST. [nQSError: 12010]
Communication error connecting to remote end point: address = LOCALHOST; port = 9703. [nQSError: 12002]
Socket communication error at call=: (Number=-1) Unknown error (HY000)
If you restart, it works fine for 1-2 days. Then again crash happens.
Any ideas ..?
~R

I've had similar issues due to insufficient memory on HP-UX. Probably best to raise a support log with oracle.

SQL22212N A DB2 Administration Server communication error

Hi All,
I have DB2 9.1 installed on Suse linux 10.1 with manual storage management.
When i try to access Db2 using control center in particular when i try to access the tablespaces to create new containers it throws me this error.
SQL22212N A DB2 Administration Server communication error has been detected. Client system: "172.18.xxx.xxx". server system "172.18.xxx.xxx". (Both these ip address are same).
but, I am able to add new containers through DBACOCKPIT in SAPgui.
I tried the steps as told by some IBM references (creating tools catalog) to the above problem
http://www-01.ibm.com/support/docview.wss?rs=71&context=SSEPGG&dc=DB560&dc=DB520&uid=swg21193257&loc=en_US&cs=UTF-8&lang=en&rss=ct71db2
I am unable to create tools catalog due to this same error.
Help me how to proceed with respect to this issue.
Your response is warmly appreciated.
regards,
chandru.

Hi Beck,
Thanks for your reply.
To be specific I am able to start and stop DB2 from db2<sid>.
when i try to create a DAS it showing as the
DBI1064E The user db2<sid> is being used by the DB2 instance and thus can not be used to create the DB2 admininstartion Server
Please help me how to proceed.
regards,
chandru.
Edited by: Chandru on Oct 22, 2008 2:35 PM

Send via server communication error

Until today I could wirelessly transfer my pictures from my SX280 HS to my computer from a remote location useing "Send via Server". Today after the first file upload progress bar completes, I get "Communication Error" "Error Detected". Is something wrong with the server? I am able to upload to the Canon Image Gateway, but that option offers no automatic transfer to my computer. I have reinstalled Camer Window and have tried again with my computer turned both off and on. I also reset the wireless settings on the camera. None of this works. All the other wireless functions on the camera work fine.
Perhaps its a firewall issue, but disabling the Norton firewall doesn't help either. Does anyone have any suggestions for making this work?
Thanks,
Bob
Solved!
Go to Solution.

I was able to solve this problem roughly as follows:
I logged into my Canon iMage Gateway account and deleted all existing web services listed there
-- Click on the link for your camera
-- Click on "Web Service Settings"
-- Click on "Delete camera link settings".
I then connected the camera to my desktop where Camera Window is installed. Wifi or USB both work.
I reestablished the "Web Service Setting" through Camera Window.
I am not at that machine right now and cannot walk anyone through the exact steps for this part of the process
That's it. I disconnected the camera from the computer and attempted the "Send via Server" option on the camera. It worked the first time. Photos uploaded into the ether and magically appeared in the designated folder on my home computer.
Bob

After Mavericks Update Iphoto & Camera Communication Error

I have a Quesiton. Anyone Getting a " Communication Error on your camera when trying to Sync to iphoto ? Won't work with Mavericks Osx but it seamlessly works perfect with Lion? Any thoughts about iphoto or Sync from a camera ?
I know it's working no adjustments made prior or present, just connect and iphoto loads all pictures. This time with Mavericks no capoot !!! nada ! Zipo ... Thanks Ya'll
Mac-xellence

Yeah Camera works fine .. i can see the pictures .. works fine on Windows hahahaha
OSX LION iphoto - Camera - Cable - Macbook Pro USB ... iphoto loads fast and right away pictures viewable
OSX Mavericks - iPhoto - Camera Cable - Macbook Pro USB - Camera Says Com Error ... iPhoto .. nothing
Can't figure it out .. this all happened after the Mavericks Update and iPhoto updates ...
Mac-Xellence

Communication error with the opmn server local port

Working on 64-bit R12.0.6 on AIX 5L
Application services are not being started properly. They are being started with status 2(sometimes with 4).
Autocinfig is being successfully completed.
Please help me how I can get rid of this error. Following are some of the environment setting details:
ons.conf
nodes=appaix02.us.oracle.com:15007
opmn.xml
<opmn xmlns="http://www.oracle.com/ias-instance">
<notification-server>
<port local="15006" remote="15007" request="15005"/>
opmn.log
OPMN worker process exited with status 4. Restarting
OPMN worker process exited with status 4. Restarting
OPMN worker process exited with status 4. Restarting
OPMN worker process exited with status 4. Restarting
OPMN worker process exited with status 4. Restarting
OPMN worker process exited with status 4. Restarting
ons.log
07/01/11 13:12:02 [4] ONS server initiated
07/01/11 13:12:52 [4] Logging disabled
07/01/11 13:12:53 [4] ONS server initiated
07/01/11 13:13:04 [4] Logging disabled
07/01/11 13:13:04 [4] ONS server initiated
07/01/11 13:13:17 [4] Logging disabled
07/01/11 13:13:28 [4] ONS server initiated
07/01/11 13:13:40 [4] Logging disabled
07/01/11 13:13:41 [4] ONS server initiated
07/01/11 13:14:20 [4] Logging disabled
07/01/11 13:14:21 [4] ONS server initiated
07/01/11 13:14:29 [4] Logging disabled
07/01/11 13:14:29 [4] ONS server initiated
07/01/11 13:14:34 [4] Logging disabled
07/01/11 13:14:34 [4] ONS server initiated
07/01/11 13:15:53 [4] Logging disabled
adopmnctl.txt
10/08/10-23:30:43 :: adopmnctl.sh version 120.4.12000000.3
10/08/10-23:30:43 :: adopmnctl.sh: Stopping Oracle Process Manager (OPMN) and t
he managed processes
opmnctl: stopping opmn and all managed processes...
10/09/10-11:13:41 :: adopmnctl.sh version 120.4.12000000.3
10/09/10-11:13:41 :: adopmnctl.sh: Starting Oracle Process Manager (OPMN)
opmnctl: opmn start failed.
10/09/10-11:15:09 :: adopmnctl.sh: exiting with status 2
adformsctl.txt
opmnctl: stopping opmn managed processes...
10/09/10-11:18:11 :: adformsctl.sh version 120.12.12000000.5
10/09/10-11:18:11 :: adformsctl.sh: starting OPMN if it is not running
Communication error with the OPMN server local port.
Check the OPMN log files
Communication error with the OPMN server local port.
Check the OPMN log files
Communication error with the OPMN server local port.
Check the OPMN log files
Communication error with the OPMN server local port.
Check the OPMN log files
Communication error with the OPMN server local port.
Check the OPMN log files
Communication error with the OPMN server local port.
Check the OPMN log files
Communication error with the OPMN server local port.
Check the OPMN log files
Communication error with the OPMN server local port.
Check the OPMN log files
Communication error with the OPMN server local port.
Check the OPMN log files
Communication error with the OPMN server local port.
Check the OPMN log files
Communication error with the OPMN server local port.
Check the OPMN log files
Communication error with the OPMN server local port.
Check the OPMN log files
opmnctl: opmn start failed.
Please help.

"A point to add"
I just noticed that following message is being continously receiving in the database alert_log:
Sat Oct 9 16:04:52 2010
WARNING: inbound connection timed out (ORA-3136)
Sat Oct 9 16:05:32 2010
WARNING: inbound connection timed out (ORA-3136)
Sat Oct 9 16:06:30 2010
WARNING: inbound connection timed out (ORA-3136)
Sat Oct 9 16:07:10 2010
WARNING: inbound connection timed out (ORA-3136)
Sat Oct 9 16:09:35 2010
Incremental checkpoint up to RBA [0x1d.1f9928.0], current log tail at RBA [0x1d.1f9a79.0]
Sat Oct 9 16:11:52 2010
WARNING: inbound connection timed out (ORA-3136)
Sat Oct 9 16:29:40 2010
Incremental checkpoint up to RBA [0x1d.1f9b87.0], current log tail at RBA [0x1d.1f9bf4.0]
~
Please help.

Server communications error when trying to edit a content query

Hi.
I get an error when I try to edit a content query for a placeholder in Workshop. I open a placeholder (in data->placeholders) and select "content search" in the content query box. The "Content Search" box pops up but I get an error requester ("Server Communications Error") saying "Content properties cannot be retrieved from the server".
I've ensured that the server is running and I've checked the server settings, but I haven't been able to find anything that would explain this error.
Any suggestions?
Regards,
Kjell V. Normann

From Workshop, in the Application tab, right-click on
wps-toolSupport.war under Modules, and select Set Context Path. Enter
${appname}Tool, ${appname} is the name of you application. Workshop
should use that context-root from then on, and then the placeholder
editor should be able to find the WebService it needs.
Greg
Kjell Normann wrote:
Hi.
I tried this, but it didn't work either. Upon redeployment it
actually removed the edited <module> section and replaced it with the
original:
<module> <web> <web-uri>wps-toolSupport.war</web-uri>
<context-root>wps-toolSupport</context-root> </web> </module>
Regards,
Kjell V. Normann

Communication error occurred when trying to connect to server

I am using RAS SDK to connect to the BO server. While running the report for performing opendocument, it's giving the following error.
Caused by: com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$CommunicationError: Communication error occurred when trying to connect to server PUNDL10492.WebIntelligenceProcessingServer
cause:com.crystaldecisions.thirdparty.org.omg.CORBA.BAD_PARAM:   minor code: 0x0 completed: No
detail:Communication error occurred when trying to connect to server PUNDL10492.WebIntelligenceProcessingServer
The exception originally thrown was com.crystaldecisions.thirdparty.org.omg.CORBA.BAD_PARAM:   minor code: 0x0 completed: No
     at com.crystaldecisions.enterprise.ocaframework.e.do(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.try(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.p.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(Unknown Source)
     at com.businessobjects.rebean.wi.occa.OccaConnection$CDZStubHelper.getService(OccaConnection.java:270)
     at com.crystaldecisions.enterprise.ocaframework.e.do(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.try(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.p.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(Unknown Source)
     at com.businessobjects.rebean.wi.occa.OccaConnection.doConnect(OccaConnection.java:110)
     ... 38 more
Caused by: com.crystaldecisions.thirdparty.org.omg.CORBA.BAD_PARAM:   minor code: 0x0 completed: No
     at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAcdz.WICDZServer.CDZHomeHelper.narrow(CDZHomeHelper.java:109)
     at com.businessobjects.rebean.wi.occa.OccaConnection$HomeStubHelper.narrow(OccaConnection.java:338)
     ... 52 more
Please help me to solve the issue

Using BO SDK i am connecting to the BO Report Server, to fetch the BO Reports, But while trying to run the report, i am getting the following error.
Caused by: com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$CommunicationError: Communication error occurred when trying to connect to server PUNDL10492.WebIntelligenceProcessingServer
cause:com.crystaldecisions.thirdparty.org.omg.CORBA.BAD_PARAM: minor code: 0x0 completed: No
detail:Communication error occurred when trying to connect to server PUNDL10492.WebIntelligenceProcessingServer
The exception originally thrown was com.crystaldecisions.thirdparty.org.omg.CORBA.BAD_PARAM: minor code: 0x0 completed: No
at com.crystaldecisions.enterprise.ocaframework.e.do(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.o.try(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.p.a(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(Unknown Source)
at com.businessobjects.rebean.wi.occa.OccaConnection$CDZStubHelper.getService(OccaConnection.java:270)
at com.crystaldecisions.enterprise.ocaframework.e.do(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.o.try(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.p.a(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(Unknown Source)
at com.businessobjects.rebean.wi.occa.OccaConnection.doConnect(OccaConnection.java:110)
... 38 more
Caused by: com.crystaldecisions.thirdparty.org.omg.CORBA.BAD_PARAM: minor code: 0x0 completed: No
at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAcdz.WICDZServer.CDZHomeHelper.narrow(CDZHomeHelper.java:109)
at com.businessobjects.rebean.wi.occa.OccaConnection$HomeStubHelper.narrow(OccaConnection.java:338)
... 52 more
Please someone help me with the following issue.

RoboHelp Server 9.0.1 Update; Communication Error

Similar Messages

Maybe you are looking for