RoboHelp Server...Whats Included?

If I purchase RoboHelp Server, does that also include
RoboHelp 6...or do I have to buy
both packages?
Thanks
Doug

Peter is right.
My
earlier post under the RoboEngine forum may provide a bit more
detail.
But be sure to scroll all the way down to the last post.
Thanx,
john

Similar Messages

RoboHelp Server 6

Hi,
Can everyone tell me what is the difference between RoboHelp
Pro X5 and RoboHelp Server 6 ? Is RoboHelp Server 6 just a new
version? Does RoboHelp Server 6 include RoboHelp 6 functionalities
plus Server aspects?
Thanks in advance for your Help,
Br,
Bernie

If I could chime in here and add to what Craig and Colum
said. I am writing an article for the Adobe Developer Network
describing RoboHelp Server 6 and assorted changes. There are many
improvements which I will outline. There is also a major change for
those who are upgrading from the old RoboEngine to the new that
they should be aware of.
The RoboHelp Server 6 installation is much easier because
"permission scripts" have been created for the web adminstrator.
Also an author no longer has to pester the web administrator to
make certain configuration changes. The author can make
administrative changes from within RoboHelp 6 client app or a web
browser interface, which is really cool.
Also, it no longer costs extra to substitute the more robust
SQL Server or Oracle as the Database instead of a less capable
Access database. In other words the ODBC Data Connector comes built
in instead of an add on.
Another item that formerly cost extra but is now included for
free is an API for .NET users who want to tie in their .NET web
applications to the WebHelp Pro system as a web service.
The user can also search the text contents of any Acrobat PDF
or MS Office document (Word, Excel, etc.) and those documents will
actually come up in the results along with the html topics.
NOTE: There is a major change however and something upgraders
need to plan for. "Natural language" based search capabilities have
been replaced by keyword based search. Because of Google, Yahoo,
etc., over the last few years, keyword search has become more
popular and customers are more comfortable typing a few keywords
rather than typing a complete question.
This means users should no longer type in a natural language
phrase, but more traditional keywords to get a better search result
similar to other popular search engines. The results will depend on
the match between the keywords entered and the published content.
RoboHelp Server is a great way for authors to answer the
age-old question, "Am I being helpful" because of the feedback
reports. It is an innovative feature and I'm not aware of anything
quite like it in any other tool.
Thanx,
john
John Daigle
Adobe Certified RoboHelp Instructor

What is the difference between jsp :include and server side include

what is the difference between jsp :include and server side include(request dispatcher include method)????
i understand that both request dispatcher include method and jsp:include take dynamic data,so when would one use request dispatcher include and when jsp:include.
Is the usage interchangeable?i believe jsp include is used only for jsp/html but include directive can be used to include servlets ,jsp and html....correct me if i m wrong and
do suggest if u hav ny other diff in this context...

The difference really is: in what format do you want your inclusions? If your environment has many Java developers and only a few designers that focus mainly on, say, Flash, that might push you more towards the server-side include() directive. Or, if you have a large set of pages that receive dynamic content that is displayed in a consistent fashion (such as a workflow header area on a page).
If, on the other hand, you have more web designers, there may be a greater desire to deal in markup rather than Java code. Java developers themselves might prefer to view markup (JSP) that more resembles the eventual output than something occuring in Java code.
Finally, there are considerations of tiering. While it is totally possible to (and I have previously) implement 'view classes' that render markup or generate layout templates, JSP's offer, IMO, a subtle, psychological advantage. By forcing a developer to work in a different format, markup versus Java source, the separation on view from controller and model becomes a bit easier. It is still possible to make mistakes, but if a developer at some point notices, "Wait, I'm in a JSP, should I be importing a java.sql class?", then the choice to use JSP includes has paid off in spades.
- Saish

Server-Side Include or what?

One of my sites:
http://www.plough.com has become more active, I need to do a redesign. One thing I have to change: the "Recent Articles" list has up to now been a library item. This worked fine as long as the site was small. But now checking out & checking in the whole site every time I list a new article is too much.
So what is the best method to include a list like this? I've looked into Server Side Includes - the server is SSI, so there are a lot of restrictions (the include can't be in a folder higher in the structure than the page it is on?
Seems like too much fuss. Is there any other way I could do this? All ideas welcome - I need to get some creative thought going.
Thanks

Another possible way is to use a spry dataset. (xml or html based) see -
http://labs.adobe.com/technologies/spry/home.html
PZ

What language should I use if I am a beginner to using SSI (server side includes)?

I want to start using server side includes and understand how to also code them by hand. What is the easiest way to begin? Do I just php?
-Kate

First question you need to ask your Host is if they support server-side includes and which document extensions you can use.
Common extensions:
.shtml, .shtm, .php, .asp, .cf.
Nancy O.
Alt-Web Design & Publishing
Web | Graphics | Print | Media Specialists
www.alt-web.com/
www.twitter.com/altweb

How complicated is it to implement Robohelp Server for multiple authors?

I am presently the lone techical writer in my company and I use Robohelp HTML V8 to generate WebHelp for our software. The RH software has been upgraded from an original V5 Robohelp full license, to a V7 upgrade and then a V8 upgrade.
I am investigating the use of Robohelp Server to open the possibility of adding another author, and would like to know how complicated it is. Do we still need to buy two seat licenses for Robohelp V9 as well as Robohelp Server V9, or are they included with the Server license? Also, are there any concerns for upgrading V8 project to V9?
If this information is already covered somewhere in the forums, please feel free to point me in that direction. I have not been able to find it myself. Thanks in advance!

Hi Sheryl
Indeed what you likely want is some form of source control. And certainly, splitting the project up and making different folks "captain of their own ship", is one way to roll.
But it sounds like you may have either misunderstood or had the RoboSource control misconfigured. With any source control system, the way it usually works is by storing all the content on the server in the source control database. But for each client connecting to the database, you establish what is called a "Working Folder". And that is usually on each local PC. When you check files out, they are copied to the working folder. So you work locally, but the application handles copying them back and forth to and from the server as you work. That way, you shouldn't be seeing performance issues.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Is RoboHelp Server the solution for us?

Hi all,
I'm trying to figure out whether RH Server is the solution for us. I've seen a few similar posts in the forums, but none that really answer my specific questions. I'm hoping for feedback from someone with experience in RH Server, who is perhaps in a similar situation to us.
We are a software development company, creating desktop software for PCs. We have three main applications, and approximately 20,000 users. I am the company's (only) Tech Writer.
Currently I provide documentation (user guides) to our clients in the form of the good ol' CHM file. I develop these in RH8. Each of our applications is bundled with an installed CHM file which users access by pressing F1. I'm sure you're all familiar with this process. Our users run our software on their own systems, completely independent of us - there's no connection to us whatsoever. However, they all have Internet access, as it's a requirement for them to be able to use certain functionality within our applications. Hold that thought.
I also write Knowledge Base Articles in MS Word, as PDFs, which users access via our web site. Internal to our organisation, I provide KBAs and other such material for our Technical Support staff. These aren't available/accessible to the public. I write these in Word because they need to be sent around to a team of reviewers from time-to-time, and whilstI'm the only person with RH installed, everyone has Word.
What I'm hoping to achieve with RH Server is this:
Do away with the old CHM files that our users have. They're just awful. I'm hoping that in future, when our users press F1 from within our applications, they will be taken to a corresponding page on a web site or AIR page similar to what the Adobe Help looks like when we access it from RoboHelp. Forgive my ignorance if I've used incorrect terminology. That way they'll always be reading the latest Help content, live, online, instead of what I wrote last time we sent a product update out. I imagine our programmers will have to edit the functionality behind the action of our users pressing F1 in our applications. Has anyone done this? Are there any issues we should be aware of? What happens if our users don't currently have Internet access, for example - is it possible to call a local version of the Help instead, if this is detected? Has anyone done this with a similar number of users to us? We could well have 100s of users trying to access the system simultaneously.
Gather feedback from users. From what I understand, we'll be able to use RH Server to see which Help topic/content is being viewed, and also receive feedback from users. Can anyone give me feedback on their experiences with this? Any tips/hints/issues I need to be aware of? Is it possible for us to determine which users accessed which content? Remember, the idea is that users should be able to access this content by pressing F1 - I don't want them to have to sign in every time they need to access our Help system - it should be seamless to them. So, I'm wondering how it would be possible to track user usage without making them sign in. This is important to us because some of our content is region-specific, and it would be handy to know if users from those regions are actually accessing the Help content that relates to them.
Host our internal documentation on the same server as our public documentation. Is it possible to host all of our internal, private documentation on the same RH Server, making it available to our Tech Support team (and other internal teams) only? I imagine we could do this by password-protecting it, but I want to ensure that the public don't even know it exists. ...and our Tech Support people would not be impressed with having to sign in every time they wanted to access their Knowledge Base. Any tips here regarding locking down / restricting access to content?
A quick note about collaboration:
Currently, although the Help menus are developed in RH, the KBAs and other PDF documents are written in MS Word. I send them around to a team of reviewers who add their comments/edits and send them back to me. From what I understand, this is something I can do with RH10 - export PDFs and send them around for review, combining the results later, at which time I give them a final review before publishing. Have I understood this correctly? Does RH Server play a part in this process? Can I use RH Server's feedback capabilities as a mechanism for my review team to make edits/comments? I guess I'm trying to get an understanding of how sophisticated the RH Server feedback system is. If I can use RH Server to have the team read/review documents, it'll save me having to manage a bunch of Word documents that I email them. It'll also minimise the chance that a redundant document gets distributed by mistake - something that can occur because people use their locally-saved documents I emailed them earlier, instead of the finals.
Thank you.

Hi, symmetricalMan
Let's see if I can tackle some of these "inline". There are a lot of moving parts to your system (you're a busy guy!)
I only have time for a few of these. Perhaps Colum McAndrew and others will chime it with their experiences.
>>they will be taken to a corresponding page on a web site or AIR page similar to what the Adobe Help looks like when we access it from RoboHelp.
It would be WebHelp Pro in the scenario you mention (not AIR Help).
By "taken to a corresponding page" you are referring to Context Sensitive Help which RoboHelp Server does support (including your F1 scenario).
>>What happens if our users don't currently have Internet access, for example - is it possible to call a local version of the Help instead, if this is detected?
Hmm. You could either package a plain WebHelp (not Pro) output and distribute for access on a share drive. The detection thing would be up to your developers. Come to think of it, AIR Help does have a potential alternative here which might be worth looking into. Obviously, there would be two systems to maintain. I'm not up to date on it, but you'll find info here in the online help: http://help.adobe.com/en_US/robohelp/robohtml/WS81F63111-6ACF-4a02-B2B2-461FEBFA8093.html
>>.we'll be able to use RH Server to see which Help topic/content is being viewed, and also receive feedback from users.
Actually, the "feedback" is anonymous (no names are collected.) You can however, create "Areas" and analyze the traffic on topics according to sub-sets of your users.
The feedback is not direct from the users. In other words, RoboHelp Server (at least for now) does not support Commenting (as AIR Help does). So Feedback Reports are derived from the end-users "surfing" your site and collecting their search terms verbatim to get an idea of what they are searching for in order to improve your content.
>>So, I'm wondering how it would be possible to track user usage without making them sign in.
RH Server Sites do not have to be "Protected" by authentication. It is your choice. You can have some sites (called Areas) that are authenticated and some sites that are not authenticated, all on the same RH Server. RoboHelp Server uses a database and can authenticate users (by setting up protected "Areas".) However, my networking knowledge is limited and you would have to ask someone else about "persistent logins" etc.
>>content is region-specific, and it would be handy to know if users from those regions are actually accessing the Help content that relates to them.
Yes, you can do this. This is where RoboHelp Server can be used to create "Areas" for different content to be delivered to different audiences.
>>Is it possible to host all of our internal, private documentation on the same RH Server,
Yes you can. However the Tech Support sign in scenario question would have to be answered by someone else. It's hard to know from where I sit.
>>RH10 - export PDFs and send them around for review, combining the results later, at which time I give them a final review before publishing
Yes, this workflow would seem to work for you. However, RoboHelp Server plays no role in this review one way or the other. There are many alternatives for sharing the PDF which is described in the documentation.
See #6 on this page:
http://help.adobe.com/en_US/robohelp/robohtml/WS1b49059a33f77726-2db1c75912bc47baaf8-7ffb. html
You should also download the Adobe RoboHelp Server Reviewer's Guide which also has videos embedded.
http://www.adobe.com/support/documentation/en/robohelp/9/AdobeRoboHelpServer9_ReviewersGui de.pdf
Hope this helps
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com
Twitter: @hypertexas

Search external files on RoboHelp Server

With the RoboHelp Server (previously called the RoboEngine)
installed on a server, you can add external files to your WebHelp
or FlashHelp project and have the Search tab also search the
contents of those files (PDF, DOC, XLS, PPT, and HTML). All you
have to do is create an HTTP or FTP link to the external files and
the RoboHelp Server will scan them and add them to the search
index.

Hi, rune1io
From what I understand, the (PPT, DOC, XLS, TXT, and PDF)
files would have to be included in the project, either in baggage
files or placed in the root of your project folder on the server.
Here is a snip from the online help regarding this:
<snip>
Enhanced indexing support for Search
In RoboHelp Server 8, for all the WebHelp Pro and FlashHelp
Pro projects, you can search for any topics and baggage files (PPT,
DOC, XLS, TXT, and PDF) included in a project. You can also add a
reference to these files in a topic, and the baggage files are
displayed in the search results.
For server-side indexing, you can copy the required baggage
files to the project folder. The RoboHelp server reads these files
and re-creates the index at the time of scheduled scanning. Also,
if you do not include these baggage files in the project, the
server still indexes them, provided they exist in the project
folder.
</snip>
So it seems that a link to an external file via HTTP or FTP
would not be indexed. I will try to seek further clarification on
this, but that's the way I read it.
Thanx,
john

Using external search without RoboHelp server

Is it possible to index pages external to your project in
order to conduct searches without having RoboHelp Server?
Thanks

Hi, rune1io
From what I understand, the (PPT, DOC, XLS, TXT, and PDF)
files would have to be included in the project, either in baggage
files or placed in the root of your project folder on the server.
Here is a snip from the online help regarding this:
<snip>
Enhanced indexing support for Search
In RoboHelp Server 8, for all the WebHelp Pro and FlashHelp
Pro projects, you can search for any topics and baggage files (PPT,
DOC, XLS, TXT, and PDF) included in a project. You can also add a
reference to these files in a topic, and the baggage files are
displayed in the search results.
For server-side indexing, you can copy the required baggage
files to the project folder. The RoboHelp server reads these files
and re-creates the index at the time of scheduled scanning. Also,
if you do not include these baggage files in the project, the
server still indexes them, provided they exist in the project
folder.
</snip>
So it seems that a link to an external file via HTTP or FTP
would not be indexed. I will try to seek further clarification on
this, but that's the way I read it.
Thanx,
john

Robohelp Server 7.0 vs Robohelp Desktop version

hi there,
We have to write help files for our various products.
What are the major difference in server and desktop version.
Precisely, i am looking for anwers of :
1. can we create independent (does not look for robohelp
server to get data) executable files (.exe, .htm) so that we can
link it to our application software.
2. if we buy RoboHelp Desktop, then what are we MISSING...if
we buy robohelp server
thanks for your expert knowledge sharing in advance.
regards,
Rohit Kumar
Decision Support Specialist.
Toronto Rehab Institute
Toronto
[email protected]

Hi Rohit.
RoboHelp 7 client (or desktop) is the tool used to produce
the help documentation output files. It allows numerous output
types to be generated, one of which is Webhelp Pro. Webhelp is
designed to be located on a server, website or intranet. Webhelp
Pro is a version of Webhelp designed specifically for the RoboHelp
7 Server product.
RoboHelp 7 Server takes Webhelp Pro output and publishes it
to a server. It's main advantages are that it allows you to produce
reports of the usage of the help to identify its usefulness. It
also allows you to include standalone files and make them
searchable to the user. This includes PDFs, HTM and MS Office files
but not .EXE files. To be honest I can't see what could usefully be
included in a .EXE file that would be useful to a user of the help.
So in summary, you need a copy of RoboHep 7 to produce your
help output (Webhelp Pro) and a copy of RoboHep 7 Server to publish
the help to the Server and get the usage/search capabilities. If
you don't want these capabilities you can do without RoboHelp 7
Server and still publish Webhelp output to a server.
BTW I'd remove your email address from your post if I was
you. If you don't you'll be offered all sorts of additional
(non-RH) advice involving parts of your anatomy, world peace and
financial well being.

Documentation for RoboHelp Server 8

The site is behind a version. Is it the same as 7? I know there is one accompanying the exe installation, but I do not have access to a server yet. I am trying to write a business case and to show a proof of concept in a sandbox environment.
Thank you.
JC

Hi. jCoria.
I just looked at the main product page you are referring to. There is a separate heading titled, "Did you know?" This section is meant to introduce other products including Adobe's Technical Communication Suite of which RoboHelp Server 8 is not a part. I agree that the inclusion of Adobe AIR on that page is confusing, though I would not say misleading, if you follow the links provided. From that same page it is mentioned that RH Server 8 supports both WebHelp Pro and FlashHelp Pro as output. It does not support the browser-based AIR Help at this time as I understand it.
I am not an Adobe employee but I can say that as an instructor/consultant I have taught three RoboHelp classes in the past four weeks for major firms where we also installed Adobe RoboHelp Server 8. Two of those clients had previously used the old RoboEngine (the old eHelp/Macromedia version of the server.) The installations went smoothly and the IT people were very happy to see that the new RH Server 8 does not require the IIS server and .NET Framework as in the past (though it is supported if that is desired). I don't use Madcap's Feedback Server, but my understanding is that it does require IIS.
The new Java-based RoboHelp Server 8 uses the free and open-source Apache Tomcat Server with Apache's powerful Lucene Search engine. I found it to be very easy to install and configure. This is the first iteration of the Java-based application and at first I found the documentation to be limited. This is because there are many network architectures and platform technologies that are used around the world. The initial documentation did not cover all combinations. However, there have been many improvements since the initial release. I also found Adobe engineers were most helpful in answering my questions where I hit a gap in the documentation. For example, there has been valuable information on this forum offered by Adobe engineer Tulika Garg along with our peers on this forum including the excellent blog offered by Colum McAndrew.
Another major benefit of this new version is enormous flexibility in restricting access to content. So the author can set up what are called "Areas" which can either be unprotected as normal or set up as protected which requires authentication. It's like having separate websites on the same server without having to buy licenses for each.
Regarding your comment about coming from a Flare environment, I would mention that I have a Flare-to-RoboHelp project converter which you may find useful. It is free and available on my website.
Thanks
John
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
http://www.showmethedemo.com

Re: RoboHelp Server 8

hi vivek / adobe engineer,
please help : )
I am trying to get robohelp server 8 to work in a test environment to evaluate it. I have gotten it up and running and have integrated the tomcat with IIS 7 on server 2008. My problem now is I would like to get robohelp to authenticate with LDAP. I find the documentation on doing this to be confusing and vauge. (even our resident AD expert is stumped)
http://help.adobe.com/en_US/RoboHelp/8.0/RoboHelpServer/WS9DE2BAEA-1C51-4a90-8252-039D7502 30C0.html
If anyone is firmiliar with editing the robohelp_server.properties file to achieve ldap authentication, thier expertise would be greatly appreciated
im basically looking for someone to explain what this file is looking for, I can get it to hit the server but i always get a 525 error.
This is what im working off of:
Enable user authentication
The Web Administrator interface enables you to segregate the Help content published on the server into protected and public areas. Only authenticated users can view the content published in protected areas, but no authentication is required to view content published in public areas.
Note: You do require authentication to publish content to public or protected areas.
By default, RoboHelp Server creates a public area, general. All the RoboHelp HTML 7 projects are published to the general area only.
Important: You cannot make this area protected and it cannot be deleted.
To make an area protected, you can select the Protected area option in the Users page of the Web Admin interface. You can define several sets of privilege groups and assign different rights to different users. These rights include view only, publish, admin rights, and viewing reports. You can manage the groups and their privileges from RoboHelp Server Web Admin pages. RoboHelp Server 8 provides user authentication through both database and LDAP.
Authenticate LDAP users
You can use the <context-name>_server.properties file to authenticate an LDAP user or an administrator. Do the following:
Comment the authtype = db property, specify your LDAP username in the DefaultAdminUid property, and do not specify your LDAP password in the DefAdminPwd property.
Uncomment and specify your organization LDAP details:authtype = ldap
ldapURL = ldap://ldapserver:389
usersearchbase = ou=people,o=org
rolesearchbase = ou=groups,o=org
useridkey = uid
rolename = cn
rolesearch = uniqueMember
Restart the Tomcat service to log in as an LDAP user.

here is what i think your looking for... D:\tomcat\logs\localhost.2009-05-27.log
May 27, 2009 5:14:37 AM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : ..............Scheduled indexing for search begins...........
May 27, 2009 5:14:37 AM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general begins.............
May 27, 2009 5:14:42 AM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general completed.............
May 27, 2009 5:14:42 AM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : ..............Scheduled indexing for search completed...........
May 27, 2009 11:35:14 AM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextDestroyed()
May 27, 2009 11:35:14 AM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextDestroyed()
May 27, 2009 11:35:34 AM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextInitialized()
May 27, 2009 11:35:34 AM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextInitialized()
May 27, 2009 11:35:36 AM org.apache.catalina.core.ApplicationContext log
INFO: refreshed single project list
May 27, 2009 11:35:39 AM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general begins.............
May 27, 2009 11:35:43 AM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general completed.............
May 27, 2009 1:08:09 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextDestroyed()
May 27, 2009 1:08:09 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextDestroyed()
May 27, 2009 1:08:21 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextInitialized()
May 27, 2009 1:08:21 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextInitialized()
May 27, 2009 1:08:21 PM org.apache.catalina.core.ApplicationContext log
INFO: refreshed single project list
May 27, 2009 1:08:24 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general begins.............
May 27, 2009 1:08:27 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general completed.............
May 27, 2009 1:10:02 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextDestroyed()
May 27, 2009 1:10:02 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextDestroyed()
May 27, 2009 1:10:16 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextInitialized()
May 27, 2009 1:10:16 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextInitialized()
May 27, 2009 1:10:17 PM org.apache.catalina.core.ApplicationContext log
INFO: refreshed single project list
May 27, 2009 1:10:19 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general begins.............
May 27, 2009 1:10:23 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general completed.............
May 27, 2009 1:32:42 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextDestroyed()
May 27, 2009 1:32:42 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextDestroyed()
May 27, 2009 1:32:54 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextInitialized()
May 27, 2009 1:32:54 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextInitialized()
May 27, 2009 1:32:55 PM org.apache.catalina.core.ApplicationContext log
INFO: refreshed single project list
May 27, 2009 1:32:58 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general begins.............
May 27, 2009 1:33:02 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general completed.............
May 27, 2009 1:45:15 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextDestroyed()
May 27, 2009 1:45:15 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextDestroyed()
May 27, 2009 1:45:35 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextInitialized()
May 27, 2009 1:45:35 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextInitialized()
May 27, 2009 1:45:35 PM org.apache.catalina.core.ApplicationContext log
INFO: refreshed single project list
May 27, 2009 1:45:37 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general begins.............
May 27, 2009 1:45:41 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general completed.............
May 27, 2009 1:46:29 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextDestroyed()
May 27, 2009 1:46:29 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextDestroyed()
May 27, 2009 1:46:40 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextInitialized()
May 27, 2009 1:46:40 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextInitialized()
May 27, 2009 1:46:41 PM org.apache.catalina.core.ApplicationContext log
INFO: refreshed single project list
May 27, 2009 1:46:43 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general begins.............
May 27, 2009 1:46:47 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general completed.............
May 27, 2009 3:15:08 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextDestroyed()
May 27, 2009 3:15:08 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextDestroyed()
May 27, 2009 3:15:20 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextInitialized()
May 27, 2009 3:15:20 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextInitialized()
May 27, 2009 3:15:20 PM org.apache.catalina.core.ApplicationContext log
INFO: refreshed single project list
May 27, 2009 3:15:23 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general begins.............
May 27, 2009 3:15:27 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general completed.............
I cant seem to gather anything from this...
and I still have the question about whether the DefAdminUid should = the cn or the userPrincipalName?
Thank you!
We are in a wierd situation because adobe asked us to evaluate the software before we purchase but wont help us with this because we havent purchased.

RoboHelp Server 8 Displays Blank Page When Going through the Engine

Here is my issue.
I have 6 projects between 2 areas on our RoboHelp Server 8. I have
never had any problems publishing to the server, our IT department had no problems setting up the server including
installing Tomcat. We've changed the port so it would run on the default http port 80. Everything was running smoothly until this morning. When we go to the link that is used to run through the engine (i.e. http://server name:port/robohelp/server?prj=project name&area=areaname), instead of the redirecting page that we normally get, we get a blank white page that shows done in the status bar. Our IT department has tried to restart the server, did not fix the problem, they tried to restart the services (i.e. Tomcat and the RoboEngine), did not fix the problem. I have tried to connect to the server through the RoboHelp development interface and I get an Connection to Server Failed error. I have checked the publishing interface for Webhelp Pro ,which is what we use and all the setting are correct. When I try and refresh the area I get the Unable to get area list from server. We can get to the projects as if what we are using Webhelp. We would use regular Webhelp but that does us no good because then there is no reporting features because it is not running through the engine.
When I go though the Web Admin Interface and try to look at the project section we get an Server is refreshing project data, try again later. This is the same error we have received all day. I'm now stuck and don't know what to do or try. Between my IT dept and myself we tried everything we can think of.
Just another tidbit so it can be ruled out. I have applied the patch to my copy of RoboHelp 8.0.2 patch. And since I'm the only developer right now, that should not be the issue.
I have not tried to delete the project form the server, because
a. I can't see them in the projects pane so I can't delete them and
b. I cannot connect to the server to re-publish them.
Any advise in the matter would be greatly appreciated.
Thanks,
Ian

Hi Ian,
Just zip them up and send them to me in a private message.
Tulika.

Can I use RoboSource without buying RoboHelp Server?

I work for a University that has just purchased a new
database system (Advance for the Web) from SunGard Higher Ed. The
system came with on-line documentation written in RoboHelp that we
can edit to suit the needs of our institution. We could have edited
the individual HTML topics (about 1,300 of them total) without
RoboHelp, but instead we opted to purchase RoboHelp 7 in order to
have the entire pre-existing help project. I am the sole editor of
this project.
I would like to be able to use the RoboSource application in
order to track changes that I make to the pre-existing help topics,
but when I tried to add version control to my project, it prompted
me to create a connection to a database. Our database lives on a
remote server that is password protected. I tried to make the
connection, but I received the following error message: "No
connection could be made because the target machine actively
refused it." The RoboSource on-line documentation describes how to
create a database, but I don't need a new database because ours
already exists... I just can't connect to it via the RoboSource
application. That's my first problem.
The second problem: Even if there is a way to circumvent the
"remote server database issue" and create a "Help" database on my
local machine, I can't figure out how I would DO that. The
RoboSource on-line documentation says the following: "Unlike in
previous versions, creating a database for RoboSource Control 3.1
is not done within the RoboSource Control Explorer, but within a
stand-alone application - the RoboSource Server Configuration
Utility.” Does this mean that I need the RoboHelp Server, or
is there a RoboSource Server, too? Do I HAVE to have one (or both)
of these products in order to use version control?
Please help me. I'm not a technical person, but the people
who I work with who ARE technical people don't understand what I
need to do, either.

@ Gravenstein
Thanks for your response.
>>...We are using three clients and one server. We have
installed the server component together with the client component
on a local PC. That's why I don't know whether the server component
needs a licence key or not. But it should not have to.
I haven't described it correct. We are using 3 clients to
work with. One of these clients has also the server installed. So
the database is not on a server machine but on a local PC. Now we
want to get the database away from the local PC to a server
machine. That's why I wonder if the installation of RSC Server on a
server asks for a licence key?!?
>>...This server doesn't need the robohelp environment
to edit topics, it only needs the server component. This should be
possible to install without asking for a licence key.
>> That is correct. At least that's the way it works
with RH6.
What do you mean with "that's the way it works with RH6"? How
about RH7? Does it work similar? I hope so, because we want to
upgrade and to move the database from the local PC to our server
machine after the upgrade.
By the way, does it function to copy the old database from
the local (server) PC to the server machine and after changing the
clients settings to work with the new server they could use the old
database in the new folder of the server machine again? Or do we
have to write the projects from every client to the new server
machine manually to work with the version control after changing
the server? I'm asking this because I don't know what is stored in
the database. If the folder name of the database is stored in the
database, it doesn't work any longer if it is moved to another
folder!?

RoboHelp Server 8/Active Directory

Hi again,
After moving my install of RoboHelp Server from our Windows Server 2008 R2 server to an older Windows Server 2003 Web Edition box, I was able to get RoboHelp Server talking to SQL Server 2008 through ODBC. Now on to the next problem. I've been trying to configure LDAP authentication against Active Directory, which I can see from a post from NSC_Gillis last August, it looks like there's a problem here.
My setup now consists of:
RoboHelp Server 8 installed on Windows Server 2003 Web Edition with Tomcat 6.0.26 and JRE 1.6.20.
The relevant config section from my <context_name>_server.properties file:
#To use LDAP authentication , uncomment the following...
authtype = ldap
ldapURL = ldap://<subdomain>.<domain>.com:389
usersearchbase = DC=<subdomain>,DC=<domain>,DC=com
rolesearchbase = DC=<subdomain>,DC=<domain>,DC=com
useridkey = uid
rolename = cn
rolesearch = member
DefAdminUid = <UidOfAdmin>
DefAdminPwd =
This yields one of ththe following two results when attempting to subsequently log in to the Web Administrator interface:
Error in LDAP authentication.
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db0
Error in LDAP authentication.
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903AA, comment: AcceptSecurityContext error, data 325, v1772
Both of these errors indicate that when RoboHelp Server is attempting ldap_bind(), that it is doing so with bad credentials. When it comes to Active Directory, these credentials have to be in the form of a valid User Principal Name (UPN) and a password, which given the configuration data above, we're never able to provide one. And since I've been able to configure Tomcat itself to use a JNDI Realm for authentication successfully against the same said Active Directory, I have to assume RoboHelp Server is attempting to do an anonoymous ldap_bind() which just won't work with Active Directory.
If someone can provide some guidance at this point, I'd be grateful.
I admit, for a product that is released only for use on the Windows platform, to include LDAP functionality, but then break it so it won't work with Active Directory, or at least to provide little to no guidance/documentation on how to get it to work, seems patience testing at the least.
If we cannot get this resolved, we will be forced to review our future use of the RoboHelp/RoboHelp Server products as a whole.
Thanks,
Scott

Hi Scott,
RoboHelp Server doesn't do an anoymouse LDAP bind. It uses the ldap user id and password provided in the properties file. Please note that for RoboHelp Server configured with LDAP, "DefAdminUid" property in robohelp_server.properties should be set to a valid LDAP user principal and "DefAdminPwd" property should be set to LDAP password of that user principal.
Regards
Tulika.

RoboHelp Server...Whats Included?

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