RoboHelp suddenly no longer recognizes project images

Question

I am having major problems with project images, and am unable
to find a workaround. The images are initailly recognized by
RoboHelp, then mysteriously become urecognized. I reinserted all of
the images, all was well for a while, and then the project
suddently does not reconize them again. It just happend for a third
time.
I have read through many posts describing problems users have
with images, but it did not help my situation:
-- I understand that there is inconsistent behavior in
RoboHelp if images are pasted into topics rather than via the
<b>Insert > Image</b> menu item. I am inserting them
via Insert > Image menu.
-- I also read that there can be display issues based on the
tool that was used to capture an image. I use SnagIT version 8 for
all captures. My issue is not with display, but of "some" of the
files disappearing from the project list.
-- I also read some posts suggesting that all images be
placed in the project root to avoid porblems. That is not a viable
solution for me -- it is a very large project with several hundred
images -- I could not effectively manage the images if I could not
organize them in folders.
Here is what I am seing:
-- After I insert the images (using Insert > Image) the
names of the images appear in the topics and are listed in the
Project View OK.
-- I continue with general project development, and
periodically generate output and run reports to check for project
health, including Missing References and Unused Files. I notice
that some of the images that were previously OK show up in the
Unused File report.. I then look in the Project tab, and see that
the Unused images are no longer included in the tree.
-- I then open the topics and see that the images are still
there in the topics, and I can see them in WYIWYG and in preview
mode.
-- I re-insert and the cycle repeats.
I am totally stuck and am continuously losing work.
I would very much appreciate help resolving this isue.
Thank you in advance.
Jackie

Answer 1

Hi Rick.
How can I recreate the CPD file? Do they often become
corrupt?
I just dicovered something this makes this problem even
weirder, and further makes it seem like corruption...
I copied the entire project structure to another directory,
opened it in RoboHelp, and did a project rename. (Hoping this would
perhaps 'clear' the project corruption.) I then ran the Unused
Files report, and got a totally different result than when I run
the report in the original. Actually, even more files appear on the
report in the renamed project. Then, I had someone else open the
project, and they see different results when they run the report
from their machine.