RoboHelp Version 6

Getting ready to publish my project but on production site as
well as test site shows table of contents from skin that is on my
topic and SHOW in red capital letters on the left side of my
project. When I click the SHOW it brings me the correct skin of my
project but does not show the table of contents. I have two
projects combined and when I go into my project I do get the right
table of contents to show. MY QUESTION: How do I get the correct
skin to show without having to click this SHOW in red on the upper
left hand side of my home page? How do I get table of contents to
show also?

Hi again marvinwalker
Ahhhh yes. Thanks for the ping here! I deal with hundreds of
messages a day and I always stress to folks that go through my
classes that if you send me an E-Mail and I haven't responded in a
timely manner, by all means don't feel a bit bad about it and ping
me again! I was a bit confused by seeing "marvinwalker" here and it
arrived in my In-Box from a "bashaffer".
Okay, here is what I see, based on what you sent me.
Particularly, the second E-Mail with the screen captures is what
helped. From the attached screen shot, you are actually displaying
two different projects. You have one project using the default
skin. This project has a Table of Contents showing. This project is
somehow pointing to a second WebHelp system, but in a manner where
the entire WebHelp thinks it's inside another window. I suppose it
is, but it's inside the frame of the initial WebHelp.
I suppose the first order of business is to determine where
the default skin is coming from. I know that I have asked before
and you have said that you are using WebHelp Pro as your output. I
don't mean to thrash a deceased equine here, but are you certain
beyond any shadow of a doubt that you have a RoboEngine or the
RoboHelp Sserver component you are publishing to? I ask because I
see so many folks just gravitate right to the WebHelp Pro layout
type, thinking that it's just some fancy version of WebHelp. (If
WebHelp is good, the Pro has to be all that and a bag of chips,
no?) And they don't have the server component in place or ever care
to use or obtain it.
I think what you are seeing here is some general confusion
over where your WebHelp output lives and determining the correct
URL to open the project.
Cheers... Rick

Similar Messages

Can you help with RoboHelp Version 11: WebHelp Index Keyword Sorting?

I'm new to RoboHelp 11, and I am finding it difficult to alphabetize topics listed under my Index Keywords. When I look at the keyword topics in my RoboHelp HTML editor, they are listed in alphabetical order (see the Tools topic in the first image), but when I generate WebHelp the Tools topics are not in the correct order (second image). I believe that the problem pertains to new entries made to a converted RoboHelp Version 6 WebHelp application. Basically, I have been adding content to several old version 6-generated html files in the new RoboHelp HTML editor.
Another issue that's perplexing is the fact that the Move Up and Move Down icons at the top of the Index editor pod, or whatever it's called, are grayed-out (not functioning). I remember with the Version 6 application, they worked fine.
Can anyone offer any suggestions on how to get the index alphabetized? I appreciate your help.

Hi, pweb248
Just an expansion of what Rick has suggested. Binary index is only used when Microsoft HTML Help "CHM" is your primary layout. So, because WebHelp is your primary layout, Binary should definitely be unchecked. Selecting the Index file (HHK) is fairly standard for WebHelp use and it is sorted numerically and alphabetically by default. The HHK file contains all the Index keywords and their topic associations all tucked into one file, whereas adding Index Keywords using the "Topic" radio button embeds the coded reference right in the topic html file itself.
This online help topic explains a little more about the Sorting options depending on the primary layouts and whether Binary is selected.
Adobe RoboHelp 11 * Edit index keywords
This is the key paragraph:
>>Note: The Sort command is unavailable with a binary index. The sort function is enabled only when the primary layout is HTML Help and the Index is set to Index File with no Binary Index. In all other layouts, the index remains sorted but for HTML output, the sorting of the index can be changed. Sorting enables the up and down keys on Index Pod.<<
As you have noticed, your Index Designer view is apparently working as documented. I share your puzzlement about the out-of-sort listing in the WebHelp output shown in your screenshot. I wonder if there is some left-over crud from the ancient RoboHelp 6 code that is not converted properly and gumming up the works? Also curious if you have more than one Index in your project and if you are selecting the right one in the WebHelp Settings > Content dialog. Maybe Rick, Peter or Willam can shed some light on this?
John

Can I get a copy of RoboHelp version 9?

Hard drive crash and need a copy of RoboHelp version 9. Can I get a copy?

I'm guessing that if you didn't keep the CD, you also did not register. The link Willam has given you is legit as you will need the serial number, as you will if you go to Adobe Customer Support. With Willam's link though, it will be quicker and you don't have to provide proof of purchase.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp version problem

I had RoboHelp 8.0 installed in my machine initially, which had crashed a few weeks back. Eventually the administrators got both RoboHelp 8.0 and 9.0 in the same machine. On my request the 9.0 version was removed, but as soon as a source file was opened I was getting a weird message " This project is from a newer version of the program.This project is no longer compatible with this version. Please make sure you have the newest version installed."
Can somebody provide me with a solution.

Hi Subarna,
Welcome to Adobe Forum.
If your getting this error message, please check the Adobe Robohelp HTML version, if it is Robohelp 8.0.0, then update it to Robohelp 8.0.2 then try and open your project. Also you need to make sure that you didn't open your project in Robohelp 9 because backward compatiblity is not possible, only way to open the project in Robohelp 8 by renaming or deleting the CPD. But first try these steps and see if that works.
Here is link to download the Updates.
http://www.adobe.com/support/robohelp/downloads.html
Hope this helps.
Thank you,
Priyank

Where can I download Robohelp Version 10?

I am a service tech for our company, and we have just given a computer to a user. I need to transfer his robohelp from one omputer to another, however i cannot find a link to download version 10. I have extracted the key from the old computer, now I need the software. Is there any way to get this software?

There are several 'tricks' to download the old, offical versions of
almost all of Adobe's software. You can download the official RH7-10
versions from Adobe.
The following link lists how to download the official old versions. You
will install a trial or will need to buy a licensce code for the correct
version. These versions are 100% legal.
Go to:
http://technolux.blogspot.co.nz/2011/02/adobe-direct-download-links-less-akamai.html
for download instructions. Make sure to follow the instructions to the
letter, otherwise your download won't work.
One note, the download link provided on the page above only lists RH8.
But just copy the download link, change the version number and you're
good to go.
(Also works for old versions of TCS/FrameMaker/Captivate/etc.)
Kind regards,
Willam

RoboHelp Version Compatibility

Hello everybody from Greece,
I want to ask about version compatibility. I've got RoboHelp
HTML 5.0.2 and my client has RoboHelp HTML 3.1. He asks if I can
compile his project, but I wnt to know if he will be able to work
with the project that I will work with in version 5.0.2.
Is there a way to save the project to an older version?
Is there a compatibility problem in general?
Is there going to be a problem if I compile the project in
the newer version? (Will he see any differences?)
Any help would be appreciated.
Thanks in advance.

Hi Tansou and υποδοχή,
You should be able to open up the X3.1 in X5.02 without a
problem. X5 will preserve all the feature used in X3.1. Are you
compiling HTML Help? My guess is that you won't see any difference
in the output when you compile.
However, the problem comes when you try and do this the other
way around. Robohelp is not backward compatible. So you won't be
able to pass a modified project back to your client. Rick the
robowizard has a few tricks to help with backward compatibility if
you don't mind going under the hood. However, not sure if this
works with X3.1 jumping to X3.1.
What type of output are you generating?
Hope that helps
Craig

WebHelp RoboHelp version 9 --

Nav Bar "previous" and "next" buttons not appearing in Firefox or Internet browser. Oddly, they do appear in Chrome -- but then nothing else appears. Dynamic content appears in both Internet Explorer and Firefox -- aftering changing ContentList to contentlist.

Hello again
There are two components involved here. You first have to click Tools > Browse Sequence Editor... and actually define one or more sequences.
Then you ensure Browse Sequences have been enabled in your Single Source Layout recipe. For RoboHelp 9, click the Navigation section. There is a check box you will need to enable.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Version Control in RoboHelp 9: Changing projects

I am using Robohelp version 9. We had originally set up the internal Version Control to point to a particular project in our Team Forge. Now we have a new project that we need to point to and we cannot figure out how to change the location of where we are checking files into. We can see the path in the Version Control properties dialog box, but no way to edit the path. Any suggestions on how to switch from one project in Team Forge to another?
Thanks!

I am a dope! I meant Version 8!!!

Must both authors have the same RoboHelp release version?

A department is our company that uses RoboHelp is designating an employee as the backup for the primary author. The backup will update files when the primary is not at work. The primary has RoboHelp version 9. The backup intended to use version 9 also, but it seems that version 10 is all that is available from Adobe. Our company has a licensing arrangement.
Will files created in RoboHelp version 9 be compatible with files used in RoboHelp version 10 and vice versa? Must both authors have the same version of RoboHelp? The authors will be using RoboSource Control to check files in and out.
Thanks,
Holly

Hi,
Yes both authors need the same RoboHelp version. Some resellers might still have copies of RH9 available though.
Greet,
Willam

Animated GIF in RoboHelp

Hi there!
I am using RoboHelp version 11 and I was wondering if I inserted a GIF with animation in a topic, would that animation appear in my project?
Any help would be great.

Animated gifs work fine. (Although I have seen some issues when an animated GIF is the only content of a dropdown. But it will work fine for the rest.)

Keep Getting Adobe RoboHelp 9 has stopped working Message

I am running on Windows 7 Professional, SP1, 4GB RAM, 64-bit OS, with Administrative privileges using Adobe RoboHelp version 9.0.1.232. I am creating projects on my C drive and linking them to Word 2010 docx files that are on the network then generating them as AIR files for testing purposes at this point. Each linked document is a technical manual (with a TOC and index) having anywhere between 100 and 1000 pages. The plan is to create a project for each of the 20 manuals then link them together and generate a Master Project as an AIR file to distribute to our customers. The manuals contain flowcharts, bullets, numbered lists, images, tables, hyperlinks, etc with approximately 100 custom styles defined in one Normal.dotm file. Only defined styles are used in each of the manuals and all manuals use the same Normal.dotm file. Each custom style is linked to a corresponding style in a custom RoboHelp css file used by all RH projects.
I have a default project that is used to create each separate project which includes a linked docx file that contains each of the custom styles so I do not have to link each Word style to the corresponding RH style every time I create a project for a different manual. My process is this: create project, link docx file, change Properties to create new TOC, Index, Glossary, Generate the linked document, Update linked document (when applicable), generate the AIR file, then update the Word document (in Word) as necessary. I then Update the linked document in RH and generate the AIR file again....and keep doing that until it looks good. So far, I have successfully created projects for 11 manuals with projects ranging in size from 20 to 50 MB. So I know the problem is not my styles, etc.
My problem is this....I will sometimes get the message 'Adobe RoboHelp 9 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available'. Sometimes, I will get the message when the manual has been updated in Word and I select Update in RoboHelp while other times it occurs when I am first getting the project set up. Right now, I am getting this message when I select Generate for the linked manual. I checked my application log file and see that I am getting an EventID 1000, Task Category 100 error. The manual is 477 pages/7.6 MB and the RoboHelp project is 42 MB and has only two really small flowcharts. I have successfully created a project for this manual a couple times before after updating the Word document for things I saw in the AIR file, but when I selected Update in RH, I would get the message and the project was then corrupt so I had to start over. I know it is not an installation problem because I can then open another project and it works fine.
Things I have tried without success: copied the linked manual to my C drive to remove the network aspect. Closed all other applications so only the Word document and RoboHelp are open. My experience has been that in most cases, RoboHelp is happier when I have the manual I am working with open in Word but have also tried it without Word running. I have tried creating the project on the root of C instead of in my folder. Tried it when no one else was on the network (5 am). In one case, I pulled out a chapter that was about 50 pages of flowcharts - which fixed that one. All our flowcharts are inserted into borderless tables as metafiles so they are not free-floating.
Any help anyone could give me as to why this is happening or what I can do differently so as to prevent this from happening would be greatly appreciated.
Thank you!
Kathi

My inclination is that it is something in the projects or in the manuals being linked that is the culprit because that is where the consistency lies - projects were created identically and manuals all follow identical formats. The problem typically only occurs after the project has been successfully created and the manual is subsequently updated and I am syncing the manual in RH so I can generate a new AIR file. This is the first time the project has consistently corrupted every time I try to generate the Word document after linking it in RH. This makes little sense to me since it generated fine a couple weeks ago and I did nothing special when I updated it in Word yet when I tried to update it in RH, that is when it originally corrupted. The bottom line is that I cannot 100% trust that any project I run will work the next time. I end up just crossing my fingers and hoping for the best.
My problems seemed to start once I went to RH9 (from RH8) because we had upgraded from MS Office 2003 to the 2010 version and I needed 9 for the docx extension. Like I said, it is not all the time - I can be beating my head against the wall getting one of the projects to work, then create 3 more projects that have no problems and then the next one leaves me wanting to throw my PC through a window....
Deleting the CPD does not corrupt the project, it just removes my default linked document that allows me to circumvent linking the styles individually for that project. Once I have a manual linked and I remove the CPD, it just creates a new one. What I am saying is that if I delete the CPD file, it does not prevent the project from corrupting nor does it make the corrupted project viable again.
thanks!
Kathi

.dot Files and Adobe RoboHelp 9 for HTML

I have a problem that I have been discussing with Adobe Technical Support for over a month now and I do not seem to be getting anywhere with them.
The problem is this, I have a large help system that I have authored under RoboHelp 8 and Windows XP. In it I have 8 Single Source Layouts, 4 that generate HTML Web Help and 4 that generate Printed Documentation.
When I used RoboHelp 8 it generated the printed documentation using Word 2007. My company recently upgraded all of our systems to Windows 7 and Office 2010 (64-bit) and when they did that I found out that RoboHelp 8 was incompatible with Word 2010, so I called up Adobe and they suggested I upgrade to RoboHelp 9, which I did. I now have Robohelp Version 9.02 on my new machine. Unfortunately, my RoboHelp project still does not generate all of the printed documentation the way I want it to.
Initially, 3 out of the 4 Single Source Layouts generated printed documentation fine, but the fourth one actually caused a crash in Word 2010 and I received the complilation error from RoboHelp 9 that said "failed to generate Filename.docx" or something like that. I called Adobe Technical Support and they had me uninstall Office 2010 (64-bit) and install Office 2010 (32-bit). That solved the crashing problem, but the specific single source layout that caused the problem still doesn't generate the printed documentation correctly. There are missing pages and pages in incorrect order and ghost pages that I don't even expect to be there.
The Support Desk person feels, and I believe he is correct, that it has to to with the template file that I am using. That template file is pretty complicated, involving macros and fancy styles. I did not create the .dot file myself, I came to the project after someone else had already done it, so I am not that familiar with how the template file was created. Moreover, the Adobe Technical support fellow also seems not to know much about Word template files, so at this point we are sort of at an impasse, where he is claiming that the problem lies in my .dot file, and I am claiming that even if that is the case, RoboHelp should work with all .dot files, and moreover, why does my template file work with 3 out of 4 of my single source layouts?
Anyway, we need to break this impasse somehow, does anyone out there have any helpful suggestions?

I think you are misunderstanding how the forum works. You say "your developers." Nearly all posts here are handled by users of the product, such as myself. Adobe staff do drop in from time to time and we always welcome their intimate product knowledge.
Anything you regard as a bug or needing a feature change needs to be fed direct to Adobe.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Can't create or open a project in Robohelp HTML 8

Hi,
I just installed RoboHelp HTML 8.0.0.203 trial on Windows XP (SP3). It's the first RoboHelp
version I've installed on this computer.
No error occured during installation the program starts normally.
1. When I try to create a new empty project the program only creates the folder with
following files and folders:
!SkinSubFolder!
Adobe AIR.ssl
default.css
FlashHelp Pro.ssl
FlashHelp.ssl
Microsoft HTML Help.ssl
testproject.cpd
testproject.glo
testproject.hpr
testproject.ppf
testproject.syn
WebHelp Pro.ssl
WebHelp.ssl
At the moment when the new project file should open nothing happens not even an error
message.
2. When I try to open the sample project file CCC.xpj an error prompt tells me that the
opening of the project was aborted or CCC.cpd couldn't be loaded.
3. When I try to import a PDF (File>New>Project>Import>PDF) an "unexpected error" occures
during conversion.
I already reinstalled RoboHelp and I have administrator rights, but still the same problem.
P.S. I had the same problem on another system with the Robohelp 7 trial some months ago.
But RoboHelp X5 works fine on a third system, I consider an upgrade if the problem can be solved.

Well I tested to install RoboHelp 8 on my machine at home where the RoboHelp 7 trial didn’t work. At first with Comodo Firewall Pro enabled and it blocked the two attempts of Windows Installer to access the internet. ->Creating a project still doesn’t work.
Then I uninstalled Robohelp 8 and disabled the firewall. Installed Robohelp 8 again and tried to create a project but it still doesn’t work.
Also I installed Robohelp 8 on different machines at home (XP, Vista Business, 7 Professional) all running with Zonalarm Firewall and it worked.
But installing a new OS is no option for the company especially when everything else works fine.
Before I opened this thread I googled some time for this problem but couldn’t find anything. This is weird because I’ve installed it on two systems which have noting in common besides both run XP.

Why is RoboHelp not displaying the required data content of .chm when linked as Help in my App ?

Gorgeous Hello All,
Has anyone encountered the below-said show- stopper. Another BIG TIME help required, will help me in tremendous fashion.
Am using Adobe RoboHelp, Version 10 and IE version being 10.
In my local machine :
1.)I have completed my technical writing courtesy Design editor
2.)Generating chm File : View -> Pods –> Single Source Layouts -> Right Click on Microsoft HTML Help -> Tagged Set as Primary Layout
3.)Generating Primary Layout : File -> Generate -> Primary Layout (Microsoft HTML Help)…
4.)Viewing Primary Layout : File -> View -> Primary Layout
Everything works FANTASTICALLY till here with the required output (as Hide, Back, Refresh, Home, Print, Options, Contents, Index, Search, Glossary and with the data contents)
Show Stopper, At my Application Server :
5.)I copy the entire robohelp project folder from my local machine to my application Server path
6.)My Application has been developed in ASP .NET, Version 4.0.
7.)Help link has been created in this application wherein here the file name of < >.chm has been linked in the code to be read from the Server’s RoboHelp project folder\!SSL!\ Microsoft_HTML_Help\
8.)I login into my above-said application -> click on the Help page -> Displays the required structure /buttons as Hide, Back, Refresh, Home, Print, Options, Contents, Index, Search, Glossary
a.)Clicking on any of the Books or Topics appearing beneath Contents : The System prompts out with error cautionary message called “ Navigation to the webpage was cancelled. What you can try: Retype the address ”
*** This is a huge SHOW-STOPPER. I spent plenty of hours on this, but unable to deciper with a solution at all) ***
( Note : Am able to directly open and read the required data contents by Clicking on any of the Books or Topics appearing beneath Contents from Server’s RoboHelp project folder\!SSL!\ Microsoft_HTML_Help\ < >.chm )
Why is the RoboHelp not displaying the required data contents of <>.chm when linked as Help in my Application ?
Cheese – Vipin Nambiar

If you looked at the error message and searched the forum, you should find the answer as this is a problem that started in 2005. You should not run CHM files from a server and cannot without editing the users registry. See the page below.
http://www.grainge.org/pages/authoring/chm_mspatch/896358.htm
All along your questions have been based on webhelp, why suddenly are we going go CHMs.
See Snippets on my site for the correct form of help to use in different scenarios.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Malformed topic error - RoboHelp 9

Hi,
After checking out every suggestion on dealing with this error with no luck (including Peter Grainge's print issues and every other posting on malformed topics), I am at a loss - any help/suggestions on a solution would be GREATLY appreciated.
I have three single source print layouts in my project - Administration Guide, Operations Guide, and Reference Guide. A few of the topics are common to several of these layouts. WebHelp compiles perfectly along with all three different TOCs.
The Administration Guide generates a printed document, which needs the usual formatting in Word, but all the topics generate. When I attempt to generate either the Operations or Reference Guide I get the malformed topic error message after about 10 topics - not always on the same topic. Here's the puzzling thing to me - the topics that hang are topics that generated just fine in the Administration Guide. Is this perhaps something to with my conditional build tags and the same topics being used for multiple layouts?
Print Wizard settings:
Generate Word doc only.
Location -different folder for each single sourced print Guide
Conditional Build Expression = None
I have tried using the Microsoft Word Template styles and the Stylesheet - default.css in turn with the same result.
I have been scouring the html code for weird leftovers from cutting and pasting topics from a previous Word doc (This project originated in Doc-To-Help, but as I had not created online Help previously, just a pdf output, I started a new project in RoboHelp and created each topic from scratch, but did cut and paste text from the Word doc. I thought perhaps there might be an issue with Word tables which are plentiful in this project, but the error starts with topics that have no tables in them.
Any suggestions, thoughts VERY WELCOME
Many thanks in advance,
Sally

I encountered a Malformed Topic error message that I eventually resolved after trying many of the suggested resolutions.
Here's what I tried that did not resolve the problem:
Cleaned-up the HTML generated by the MS Word document <Word 2007>
Ensured my topic/filenames weren't too long
Removed tables
Eliminated all Conditional Build Tags
Deleted the 'offending' document
Confirmed Memory requirements/capacity (on my machine)
This did resolve the problem:
Resolved by reducing the size of large file(s) - (by breaking-up one large document into many documents)
Also of interest, the large document did contain many tables, which probably aggravated the condition (malformed topic)
The environment
I use RoboHelp Version 9.0.2
On a network
Also have a Local copy
Use Visual Source Safe
Have 351 Topics
Printed doc approx. 850 pages
Source docs are MS Word 2007
Use RH Style Sheet and applicable Word settings
I hope this info will help you determine which resolution is right for your situation!
Cara
Tech. Writer
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