RoboHelp X5 "no topics found" in "Search" tab

Question

There has been one workstation used for RoboHelp HTML
development/compiling and has no issues. A second workstation was
built with the same application/version (RoboHelp X5.0.2). After
compling projects on this second workstation, when a .chm file is
opened and the users perform a search via the "search" tab there
are "no topics found". If the same project is complied on the
initial workstation, topics are found via the "search" tab. Anyone
have an idea on what is causing this problem on the newly built
workstation?

Answer 1

Below is information from the workstation that does not seem
to be compiling correctly. I registered the .dll, but the "search"
still did not function (did a compile of the project need to occur
after the re-registration?). I will be getting the result from the
workstation that is compiling properly shortly and will post the
result.
General Info
Report EXE: c:\temp\MJsDiag.exe
Report Run Date: 1/20/2009 1:29:06 PM
Report EXE Version: 2.7.2.0
Download URL:
http://helpware.net/downloads/
Operating System: Windows NT 5.1.2600
SysLocale.DefaultLCID: 0x0409 (1033)
SysLocale.PriLangID: 0x0009 (9)
SysLocale.SubLangID: 0x0001 (1)
DecimalSeparator: .
HH Installed: YES
HH Version: 5.2.3790.2847
HH Friendly Version: > 1.4a
H2 Installed: NO
H2 Version:
IE Installed: YES
IE Version: 6.0.2900.3462
IE Friendly Version: Internet Explorer 6 (Windows XP SP2)
NT Administrator
NT Admin Check: Current user has full administor privileges:
YES
HTML Help Run-time Components
File Registered OK: C:\WINDOWS\system32\hhctrl.ocx (Version:
5.2.3790.2847)
File Registered OK: C:\WINDOWS\system32\itss.dll (Version:
5.2.3790.2453)
File Registered OK: C:\WINDOWS\system32\itircl.dll (Version:
5.2.3790.2453)
File Found: C:\WINDOWS\system32\hhctrl.ocx
Version = 5.2.3790.2847
Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}
ClassName = HHCtrl Object
InProcServer32 = C:\WINDOWS\system32\hhctrl.ocx
ProgID = Internet.HHCtrl.1
DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itss.dll
Version = 5.2.3790.2453
Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
InProcServer32 = C:\WINDOWS\system32\itss.dll
ProgID = MSITFS1.0
DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itircl.dll
Version = 5.2.3790.2453
Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}
ClassName =
InProcServer32 = C:\WINDOWS\system32\itircl.dll
ProgID = ITIR.WordWheelBuild.4
DLL is Found and Registered OK = YES
For HH Version Info See:
http://helpware.net/htmlhelp/hh_info.htm
HTML Help 1.x Registry Settings
Description: If present this Key can disable HH Shortcuts and
HH WinHelp commands on the local PC
Reference: KB 810687, KB 323180
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\
Value: HelpQualifiedRootDir (string value) =
-> Report: Policy is not enabled. HH Shortcuts are not
restricted on local machine.
Description: This key can be used to enable Hhctrl.ocx
ActiveX Visual controls on servers
Reference: KB 892675
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) = 3
-> Report: Settings reported for information only.
Description: This key allows MS programs such as iexplore.exe
to open ITS file that do not have a .CHM file extension
Reference: KB 873343
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
-> Report: No special file extensions have been enabled
on this PC.
Description: This key can be used to allow access to remote
ITS files
Reference: Win 2003 SP1, KB 896054
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) = 3
Value: NestedProtocolList (string value) =
-> Report: Settings reported for information only.
For HH Registry Info See:
http://helpware.net/htmlhelp/hh_info.htm#hh14
HTML Help 1.x Workshop Components
*** HH Workshop not found or not installed correctly. Try
reinstalling.
File not found: C:\Program Files\itcc.dll
File Found: C:\WINDOWS\system32\hha.dll (Version:
4.74.8702.0)
KeyHelp OCX by Keyworks.net - KeyHelp.ocx
This is for information only. KeyHelp is a 3rd party DLL.
*** KeyHelp.ocx is not registered or not installed!
*** You can register your KeyHelp.ocx using the "Register a
DLL" button.
*** KeyHelp.ocx could be installed anywhere on your PC by
normally resides in the Windows System folder.
For More Info See:
http://keyworks.net/
RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll
This is for information only. HHActiveX is a 3rd party DLL.
*** HHActiveX.dll is not registered or not installed!
*** You can register your HHActiveX.dll using the "Register
DLL..." button.
*** HHActiveX.dll could be installed anywhere on your PC.
For More Info See:
http://www.macromedia.com/
MS Help 2 Run-time Components
*** MS Help 2 NOT installed on this PC