RoboHelp x5 Print Document Error

I am trying to generate a Printed Document using RoboHelp x5. Word 2003 is installed and I haven't experienced any problems until today. Now when I try generating a printed document I receive an error message "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or XP."
I haven't downloaded any RoboHelp updates so why is RoboHelp asking for a different version of word to generate a Printed Document?

X5 needed a patch to work with Word 2003. Maybe your installation has somehow lost its way to that patch.
It can still be found at http://www.adobe.com/support/robohelp/downloads.html
Scroll down to the bottom of the page. Perhaps reinstalling that will help.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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Hi,
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Hi All,
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Hi
this seems tobe relates to print program "" ask your ABABer what program he has written to send the PO to vendor your problam willbe solved.
the moment you give the print it will ask the printer by default LP01 then print immediately check you need to do that.then beground print program and partner you need check. whether this out type you have assigned to this partner or not (vendor). check complecte condition technic.diffnettly it will works.
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Welcome to the forum
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See Printed Documentation Issues on my site for one
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The problem I had with "duplicate" headings arose because I
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**Click the KUDOS star on the left to say 'Thanks'**
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This is what the poster looks like when its printed from a browser:
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Thank you for responding!
The browser doesn't open the reader, it just opens the PDF in a new window. This is the case in all browsers i've tried. But I should add that when the PDF first opens in this new window, it appears error free. It is only when print is clicked, and the print preview appears that the errors show up.
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This is a cross posting from Internet Explorer Web Development after a suggestion that this forum would be a better location. See
https://social.msdn.microsoft.com/Forums/ie/en-US/351e1245-b606-4467-9f3c-1c72f9cdf9ea/print-templates-print-preview-window-closes-unexpectly-when-printing-document?forum=iewebdevelopment.
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When using IE Print Templates, the startDoc function is causing the print preview window to close. This behaviour started with IE9, and is still present with IE11.
When an application is using print templates (see
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actually this behaviour that started me looking at this issue as the users thought the hosting application had closed.
Print Templates are not accessible by using IE as a web browser, but only when using the WebBrowser Control to embed IE in an application. The reference for this feature is available from this url:https://msdn.microsoft.com/en-us/library/aa753279(v=vs.85).aspx
and a sample Microsoft application that demonstrates the use of Print Templates can be used to demonstrate the problem (required for the reproduction steps). The application is available via this article and searching for "download spiffy".
Steps to reproduce the problem:
To see the full effect of the issue, first ensure there is a window from another application (like Windows Explorer) that will cover the sample applications window if brought to the foreground (making the Windows Explorer window full screen works).
Start the sample application (and ensure that the full screen Window Explorer is the next application to activate).
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Click the Print Preview button that is just below the drop down box (this will open a new Print Preview window).
In the new window click the Print… button (this will open a Print dialog).
Click the Print button at the bottom of the Print dialog.
The Print dialog closes (expected) and then the Print Preview window also closes (not expected), however the document is still printed successfully.
When the Print Preview windows is closed unexpectedly, the Windows Explorer window is brought to the foreground (obscuring the sample applications window).
If you reselect the sample application and click the Print Preview button again, the Print Preview dialog is not displayed unless you restart the application (this looks to be a symptom of the same issue, not a separate problem).
To see that the Print Preview window appears to be closed by the startDoc call, use the resource editor in Visual Studio (the exe can be opened directly by File | Open | File…) to edit the HTML resource "TEMPLATE8.HTM" (I found I needed to delete
it and add it back in for the change to stick), find the startDoc call and add two alerts, one on the line before and one on the line after. When IE is accessing the template, it is being done using the name of the executable (so do not rename the modified
version of printtemplates.exe, make the changes to a copy in a different directory if you don't want to change the original). Start the modified version of the application and follow the same steps as in the reproduction. This time, after clicking
the Print button in the Print dialog, the dialog will close, the first alert will pop up, then the Print Preview window will close, then
the second alert will pop up.
Thank you,
Warren.

Hi Shu,
I have noticed that the print templates API is listed as part of the Legacy APIs.
Is this just because it hasn't changed or is not new? Or does this mean that it is no longer maintained and may be removed (or at least deprecated) at some point in the future?
It would good to know if we should start planning for the implementation of a different method of printing.
I understand that the sample application is no longer maintained, but I also think that the Print Template API that it uses has not changed, and so should still work (and it does mostly).
If the Print Preview window was being closed as a result of using the Print dialog (and if it had behaved the same way with IE8) I would be willing to go with the by design argument.
I have found that the Print Preview window is not closed until startDoc is called, and it closes before control is returned from the startDoc function.
Just as part of investigating and try to find a workaround, if I call window.close(), any alert calls made no longer display the alert window after the close call.
Alert still functions after startDoc has closed the window however.
The is not the sort of consistent behaviour I would expect from something that is by design.
Also while investigating, I found that calling startDoc after calling window.close() results in an exception with the error code -2147467259 (0x80004005), this is probably quite normal and expected, but does indicate that the Web Browser Control should
not be closed till after printing.
I had found that old thread, and I had concluded it was the same issue, but it was also aimed at different aspect of the problem (which I see in the sample application, but not my application).
The visible issue I have is that my users think the application has been closed because after clicking print (on the Print dialog) the application gets hidden by other windows from other applications.
This aspect affects the sample in the same manner and so it was a convenient way to demonstrate the problem.
If IE connect do not look at this issue any time soon, do I have any other avenues to resolve this issue?
Thank you,
Warren.

Cannot print document with added barcode text boxes

G'day
I'm adding two text boxes to an illustrator document with Applescript, but when I go to print, ?I get an error 'Cannot print the illustration. The Color Management settings are inconsistent.'
The error message is not error trappable.
I have to barcode thousands of documents a year, and this is a big deal breaker. Is there any fix, please?
Regards
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try
set printerName to my theLargePagePrinter as string
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G'day Owen, & W_J_T.
Unfortunately your suggestions did not work for me.
I've tried using the GUI to access the print dialog box, but as usual with Adobe, they've stuffed that up too. What I did find however, that the print dialog box recognised keystrokes, and always defaults to the Printer box when opening.
Also, the Printer box sets itself to a matching item of whatever key is pressed, and so does the Printer Preset box.
So, even tho I can't select any given box, provided I have a Printer Preset set, I can access it by the following (slower) method...
activate
tell application "System Events" to tell process "Adobe Illustrator"
keystroke "p" using command down
keystroke (character 1 of (my theLargePagePrinter as text)) as text
repeat 17 times
keystroke tab
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Regards
Brian Christmas

Word styles not appearing in Print Document Appearance dialog

My custom list styles in Style Mapping.dot are not appearing in the Print Document Appearance dialog when I try to map CSS styles to Word styles.
The styles do appear in the template when I open it in Word. They appear in the styles task pane whether I select "In current document" or "In use" in the Style Pane Options dialog in Word. The styles have the same name (such as "Bullet" or "Number") in Word as the CSS styles in RoboHelp.
I tried saving Style Mapping.dot as .dotx, thinking that RoboHelp 8 might work better with the current template type, but no help. I tried adding the template to the same folder as the Normal.dotm template is in and opening it there. No improvement.
Oddly, the built-in Word styles List, List 2, & etc and List Continue and its series appear in the Robo dialog, but the styles List Bullet and others in that series do not appear.
I suppose I could modify the list styles that do appear in Robo and map them to my CSS list styles, but that feels a bit like a desperate kluge.
Does anyone know what might be wrong, either with my Word template or with Robo, that might be causing what seem to be perfectly good Word styles to not present themselves for mapping?
Thanks again,
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Peter,
I think your discussion of this problem could explain the situation and propose a workaround more simply than it does.
Based on your article, I assumed that Robo displays only the built in Word list styles such as List and List Continue (since those were the only styles showing up in the style mapping dialog and since your example shows matching a Robo style named List Mapping to a Word built in style named List). I assumed I would have to match my Bullet style to a style named List in Word, and match the indented bullet style to List 2, and so on. The actual situation is that Robo, for some godforsaken reason that only idiots would understand, will not show a Word style if any numbering (bullets or numbers) is applied to it. That is, one does not have to avoid a class of styles called “List styles”, one only has to avoid applying numbering to the styles until later.
Thus the workaround is to create the word styles (with names that match the Robo styles!) that contain every attribute you need EXCEPT the numbering. That is, I can link Bullet to Bullet and Number to Number and Indented Number to Indented Number, and so on and on, as long as I have all the Word styles in the template with their numbering set to None.
Then after I generate the document, I can modify the styles to add the appropriate numbering, and voila!
Currently scrolling the doc & modifying styles. Might be a glimpse of daylight.
John
From: Peter Grainge [email protected]
Sent: Thursday, October 13, 2011 8:47 AM
To: John Dawson
Subject: Word styles not appearing in Print Document Appearance dialog
Re: Word styles not appearing in Print Document Appearance dialog
created by Peter Grainge<http://forums.adobe.com/people/Peter+Grainge> in RoboHelp - View the full discussion<http://forums.adobe.com/message/3969382#3969382

Books are not shown in the TOC of the printed document

Hello,
I am using Robohelp 10. I have a project with several books and topics. When I generate a web help, everything is fine. But now, I have to generate a printed version of it. My problem is that on the table of contents of the generated document, the books are now shown. I need those books to be shown. Please advise.
I can not post the project I am using so I just used a very simple project which I created.
This is the original TOC.
and this is the resulting TOC in the printed document.
The books should still be part of the contents same with the original TOC.
I do not know what is wring with my set-up since I only used the default one. It will be great if you can reply to me ASAP since we need to publish our help document. Thanks a lot!

OK, the samples are a known quantity and normally generate correctly. Thus we know it is something about your environment, assuming you used the supplied style mapping template?
In the last page of the print dialog, are you using the supplied Rh Style Mapping template?
After generating with whatever you are using, have you tried right-clicking alongside the TOC and choosing Update Field. That might correct the TOC.
What version of Word are you using?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp x5 Print Document Error

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