RoboHelp6 vs RoboHelp server6

Hello all,
I just received my installation CD for RoboHelp 6! Yippee do
da! I am all excited...
However I am having some doubts on whether I was delivered
the correct software and the Adobe support team (sorry guys) are
absolutely useless at giving me any sort of support. I contacted
the US, French and UK support team, their sales team and tech
support and not one person was able to give me an answer to my
problem, so I thought that in the forum someone might be able to
answer me... So Adobe support team, please get up to date on
RoboHelp issues please!!!
So here it is: when I contacted the Adobe store they told me
that by buying the upgrade version of RH server 6, I would receive
the basic version of RH6 as well as the server application (exactly
like when purchasing RH X5 Pro for .Net). However I just received a
box with one CD with only the RH server 6 setup files.
1. Is this normal? Aren't I supposed to receive RH6 as well
for that price?
2. Why would anybody buy RH server 6 without the basic RH6?
This does not make sense to me, unless one is running several
websites in which case they would need several engine, but for one
RH server licence, would one not need at least one RH office
licence?
3. Can I publish an RH X5 project to RH server 6? If I can't,
again why would one upgrade the server application and not the
office application?
Finally check out this page on the adobe site
http://store.adobe.com/store/en_xeu/popup/software/robohelpserver/new_features.html.
Do the first 4 features not imply that RH 6 is included in an RH
Server 6 licence?
Any info on this matter is most welcome...
Chris

Thanks Peter. Highly appreciated.
PS: just clicked on the link I included in my original thread
seems to no work so here is the content of the page:
New Features
New Features in RoboHelp Server 6
1. User-defined variables
Define global variables for certain text elements; change a
variable once, and RoboHelp changes all other instances of this
variable in your Help.
2. RoboScreen Capture
Capture screens, edit screen captures, and export images to
common file formats with the new built-in screen capture and image
editing tool.
3. FlashHelp Pro support
Easily publish server-based FlashHelp projects.
4. Streamlined publishing
Synchronize publish operations by re-publishing only those
help files that have been modified since the last publish
operation.
5. Remote administration
Manage projects, user accounts, and groups through an
intuitive web interface or directly from the RoboHelp Server tab.
6. Reports
Generate detailed reports of Help usage activity.
7. Simplified server deployment
Easier set-up and installation of Adobe RoboHelp Server
components.
8. Database connectivity
Connect to Oracle 9i, Oracle 10g, and SQL Server 9.0
databases for scalability and redundancy.

Similar Messages

RoboHelp Setup Problem

Okay, i just dished out $1000 for this thing and can't even
create an HTML project. The sample projects won't even open and
i've confirmed they exist.
Details:
installed RoboHelp 6. When i run RoboHelp HTML, and try to
open one of the sample projects, i get the following dialog:
Open project was cancelled or the application was unable to
load database for :
"C:\program files\adobe\robohelp
6.0\RoboHTML\Samples\ApplicationHelp\applicationhelp.cpd"
I navigate to the path above and confirm the path is correct
and the applicationhelp.cpd exists. So i press OK at the dialog,
and just try to create my own project. It only gets worse.
I perform the following steps:
1-In RoboHelp HTML, go to File/New/Project.
2- the "New Project" dialog opens
3-select WebHelp and click OK.
4-the "New Project Wizard" dialog opens
5-I enter a title and select a path "C"\RoboHelp6\Project1"
6-I click "Finish". The New Project Wizard closes and returns
me back to the "New Project" dialog.
7-(hmmm...must have done something wrong i think)
8-In the New Project dialog, i click OK.
9-I'm now taken back to the "New Project Wizard" dialog.
10-i repeat the same steps - entering Project1 as and
C:\RoboHelp6\Project1 as the path
11-i click Finish and get error:
Unable to creat enw project. Specified folder is not empty.
12-My only option to leave the "New Project" dialog box is to
click Cancel
13-i click cancel
14-i look in the folder and have the following files:
!SkinSubFolder!
HtmlHelp.css
project1.cpd
project1.hpr
project1.syn
default.css
MS_Help.css
project1.glo
project1.ppf
w95help.css
Where's the project file? When i go to open a new project and
select the directory no .xpj or mgj files are listed!!! Anybody
know what i'm doing wrong?
BTW: i uninstalled and re-installed the product 4 times now.
Still can create an HTML project.
PLEASE HELP!!!!

Just to clarify, these forums are mostly supported by other
RoboHelp users rather than Adobe employees. The Community Expert is
simply a recognition by Adobe of the work I do in these forums, I
am not employed by them. I mention this as you ask Adobe not to
require you to wipe your hard disk. Actually you will need to wipe
the entire network to fix this one. OK, I'm lying.
It does sound like X5 has left something behind and that does
sometimes happen. First uninstall RH6. I am not sure what effect
installing it on a virtual machine will have had so fingers crossed
there. (Uninstall both instances though). Then go to my site and
see the instructions there for Installing. They cover some extra
steps that are sometimes needed. Try those which involve some
registry edits so usual warnings about backing up etc.
After you have done that, reinstall RH6 and then everything
should be OK.
Let us know how that goes.

Glossary in a RoboHelp HTML .chm not showing content on Win7

I created a RoboHelp HTML .chm with a Glossary using RoboHelp6.
My users with Windows 7 computers are unable to install and register the HHActiveX.DLL file and see the Glossary content. They are using the suggested procedure for WinXp but it does not work for Win 7.
My users with WinXP are able to install the DLL and see the content under the Glossary Tab.
My question is; what is the proper method for installing and registering the HHActiveX.DLL file on a Win7 machine?
Or is there a different file needed on Win 7 to make the Glossary content visible?
Note they can see the Glossary Tab but the content is blank.
Here is the procedure that works on WinXP:
1. Copy/save the attached HHActiveX.DLL file to the root of C:
To manually register HHActiveX.DLL: You can provide these instructions to your end users if you are distributing HHActiveX.DLL with your Help system.
Click the Windows Start button, then select Run.
In Open, type the following:
regsvr32 <path> hhactivex.dll (specify the path of the HHActiveX.DLL)
If the HHActiveX.DLL file is stored on the root of C: then I believe the command to type would be “regsvr32 C:hhactivex.dll”
Click OK.
Note: These instructions may require admin logon to complete.
Thanks for any guidance.
Bob

Please check the thread
http://forums.adobe.com/message/3479695#3479695

RoboHelp 6, XAML and RoboHelp Server 6

Has anybody used RoboHelp 6 or RoboHelp 6 Server to generate
.NET3 compatible XAML Help Files? Also, If I want to try a demo
copy, do I install RoboHelp 6, and then RoboHelp 6 Server? or does
RoboHelp6 Server have everything RoboHelp 6 has? Thanks!

Hi all
Hopefully Colum won't mind a teensy addition here. RoboHelp 6
all by its itty bitty self is quite capable of producing WebHelp
output that can also exist on a server. The key difference here is
the reporting ability and the ability to automatically index
content such as Word and PDF files.
Often folks misunderstand this. They desire to create output
that is placed on a server (like WebHelp or FlashHelp) and that's
as far as they want or need. But they end up purchasing RoboHelp
Server and it's wasted money. So unless you specifically desire the
features RoboHelp Server offers, you don't need it.
Cheers... Rick

RoboHelp 6 trial version

I tried to run the trial version of RoboHelp6 but it won't
install without a recent version of Word installed on my computer.
I don't use Word and have no intention of buying it. Has Robohelp
done away with their integrated editor? This would be a giant step
backwards Does anyone know if I can use the release version without
Word?

There are three programs one can launch from the start menu,
RoboHelp HTML, RoboHelp for Word, and RoboHelp Starter. The starter
program was what was launched after installation. So it is not
"all-in-one" as I stated but is consistent with previous versions.
One does not need Word installed.
Peter, your "getting started with RoboHelp 6.0" was one of
the sources that said it was needed. Since most people seem to have
Word, this probably won't be a deterrent for many.

RoboEngine for RoboHelp X5

I've installed the RoboEngine on my server, but I don't have
any user manuals to guide me on how to use it. I was told by Adobe
that since I'm using RoboHelp X5 they can not get the user manuals
and that RoboHelp 6 does not have RoboEngine.
If I have to, I will upgrade to RoboHelp6. But is there
anything included in RoboHelp6 that would give me the same results
as RoboEngine would? Or would it be better for me to keep RoboHelp
X5 and try to find user manuals to guide me?
And I guess it would hurt to ask, does anyone know where I
can purchase user manuals for RoboHelp X5 and the RoboEngine?
Thanks in advanced...
Susy

Hi Susy. RoboHelp Server 6 is just the latest version of
RoboEngine. They just renamed the product but it is essentially the
same. You can quite easily stay with RoboEngine. There any number
of knowledge base articles available and John Daigle has a series
of articles also that are well worth a read. Try searching on
"Installing RoboEngine" in the Adobe support site and there are
plenty of links including one to the user guide for RoboHelp Server
6. Even though it is a newer version the same principals
apply.

Open project was canceled or RoboHelp was unable to load database

I have Robohelp 2002r2 and am creating Robohelp HTML help.
The project was ok yesterday but today when I try to open it I get
the error message "Open project was canceled or RoboHelp was unable
to load database". I tried the solutions in the knowledgebase
(rb_3245) but still no luck. I can't even create a new project
either or I get the same message. Anybody know what to
do????

Welcome to the forum.
The message is usually easily dealt with. I haven't checked
the article as you didn't include a link but I'm guessing it
involved deleting a couple of files and then using the HHP file to
open the project.
What is more worrying is that you cannot create a new
project.
Have you tried opening one of the supplied sample files?
Are your projects stored locally and not on a network?
Have IT given you a new profile to log on with?
Has anything else changed in your environment?

Project Error: Open project was canceled or RoboHelp was unable to load database

Hi,
I checked an HTMLHelp project out of SourceOff Site (SOS),
then attempted to open it locally with RoboHelp 5 when I got the
error message: "Open project was cancelled or RoboHelp was unable
to load database."
I found the TechNote for this error message (rb_3245) which
said to delete the .xpj and .cpd files, then right-click the HHP
file and click Edit to open the project. This worked fine for
opening the project, however the Primary Layout Source defaulted to
WebHelp. I reset the Primary Layout Source to HTMLHelp which caused
all of the graphics in the project to not display. I fixed this
issue, compiled the Help, and all appeared to be fixed. I checked
the project back into SOS to back it up. This morning, I checked it
out of SOS and tried to open the project locally again, only to get
the same error. I closed the project, undid the check-out, and
asked another writer to check-out the project then open it locally
to see if he got the same error. He did not get the error.
I am not sure what could be wrong on my computer that is
causing this error. I had no problems opening and using this
project until yesterday and I made no file name or path changes to
the project. Any ideas on what may be wrong?

Welcome to the forum.
The message is usually easily dealt with. I haven't checked
the article as you didn't include a link but I'm guessing it
involved deleting a couple of files and then using the HHP file to
open the project.
What is more worrying is that you cannot create a new
project.
Have you tried opening one of the supplied sample files?
Are your projects stored locally and not on a network?
Have IT given you a new profile to log on with?
Has anything else changed in your environment?

Error messages: Robohelp 9 - RHFrameStyleMappings.apj and .cpd files

I am updating an old Robohelp file to version 9 and I received the following warning messages.
Error in reading RHFrameStyleMappings.apj file
Open project was cancelled or the application was unable to load database for - Custom Casualty.cpd

Hi there
Depending on how old you are updating from, you may need to take the following step.
If you aren't using Frame, try this. Create a new blank project in a different folder. This should create a new and empty RHFrameStyleMappings.apj file. Then copy the file to your project where it's posting the error.
Now open the upgraded project and see if all is well.
Cheers... Rick

Best Practice for Image placement and Anchored Frames for use in Robohelp 9

Hi,
I'm looking for the best practices in how to layout my images in Framemaker 10 so that they translate correctly to Robohelp 9. I currently have images inside of Anchored frames that "Run into" the right side of my text. I've adjusted the size of the anchored frame so that my text flows correctly around the image. Everything looks good in Framemaker! Yeah! The problem is that when I link my Framemaker document to Robohelp, the text does not flow around my image in the same manner. On a couple of Robohelp screens the image is running into the footer. I'm wondering if I should be using tables in Framemaker in order to get the page layout that I'm looking for. Also, I went back and forth...is this a Framemaker question or is this a Robohelp question. Any assistance would be greatly appreciated.

I think Jeff is meaning this section of the RoboHelp forums:
http://forums.adobe.com/community/robohelp/robohelp_framemaker

When generating WebHelp, "Adobe RoboHelp 8 has encountered a problem and needs to close" appears.

I'm using RH 8.0.2.208 (both patches applied). This project is a child project in a merged project structure and it is the only one that I am having problems publishing. I've tried deleting the CPD file and creating a new layout, but the error still occurs whenever I try to publish. (FYI, I have no problem opening this project). Are there any other actions I could try? Thanks in advance.

Welcome to the forum.
Does this problem also occur if you publish to an entirely different location? If it does then can you link the problem to any recent changes. If not, it seems to be time for the old divide and conquer approach.
Zip up the project so you have a copy that cannot accidentally be opened and worked on. That gives you a copy that you can safely revert to later if needed. Save the zip file somewhere safe.
Then create another copy of the project so that you have two copies that can be worked on.
Open Copy 1 and delete half the topics. Ignore any broken links reported. Generate the help from that copy.
Open Copy 2 and delete the other half of the topics. Generate the help from that copy.
It should be the case that one copy is now OK and one still has the problem.
Trash the good copy and then create a second copy of the copy with the problem.
Repeat the process until you have located the topic that is causing the problem.
The process takes less time than you might think.
Let us know how you get on.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Adobe RoboHelp 8 has encountered a problem and needs to close.

I am trying to generate a project as WebHelp and after about 10 minutes of generating, the following error message appears: "Adobe RoboHelp 8 has encountered a problem and needs to close."
I am able to generate all other projects, just not this project.
This project is not on the network. It used to be on the network, but I moved it to my local directory awhile ago.
I tried restarting the computer. I tried generating from another computer and that did not work either.
I tried repairing the CPD through Microsoft Access. (I am not able to rename the CPD, because when I do that, almost all of my topics appear as broken links, so I use Microsoft Access to repair the CPD instead).
Is there anything else I can check or try?
Thanks,
Debbie

Thanks. I didn't see anything in the .HHP.
However, I think I'm getting closer to finding the solution (at least I
think I've found the problem).
I have various conditional tags. One is called "uni2" and one is called
"Remove_in_uni2".
When I generate with "uni2" excluded and "Remove_in_uni2" included, the
WebHelp generates.
When I switch them ("Remove_in_uni2" excluded and "uni2" included), then I
get the error.
I tried removing the underscores - didn't work.
I tried renaming it to RemoveIn18 - didn't work.
Any suggestions, anyone?
Thanks,
Debbie
                                                                                From:       Peter Grainge <[email protected]>
To:         Debbie Sarig <[email protected]>
Date:       06/18/2009 09:06 AM
Subject:    Adobe RoboHelp 8 has encountered a problem and needs to close.
The CPD is created from RoboHelp's internal files so a repair will not
necessarily fix the issue as Access will not know what to look for. A
rebuild is what is needed and it should not result in the broken links you
are seeing. However, that can happen and I have seen it. After repairing
the links, I had no further problems. Try generating a CHM first as if that
will create, it may make changes to the HHP that prevent the broken links.
Also take a look in the HHP for any obvious path errors.
Do you have many folders in the project? If not, creating a new project
should not be too painful as you can import all the topics in a folder in
one hit.
See http://www.grainge.org for RoboHelp and Authoring tips

Upgrade from Robohelp 8.0 to Robohelp 9.0

Prior to upgrading to Robohelp 9.0, I backed up all my existing project files from Robohelp 8 to the production server and kept a copy on my local server under My Documents.
When accessing one of the 8.0 project files using Robohelp 9.0, a pop up box appeared asking if I wanted to upgrade and I selected yes.
After the upgrade occurred, the file opened in Robohelp; however, I noticed a few of my images were missing and a project folder displaying with no topics. Very strange as to the files
were all there prior to the upgrade. I went back into the project file under My Documents and all the data is showing but not Robohelp, why is this occurring?
Hope I have not confused anyone, your help is greatly appreciated.
Thanks
Wendy

Not wishing to step on Jeff's toes but first try simply renaming the folder with the missing images (in Project Manager).
If that does not work, then answer Jeff's questions.
Also add whether your version of RoboHelp had the 802 service release applied?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Is there an auto-correct setting in Robohelp 7?

I am wondering because I notice that when I write html code and then view it in the design view and then go back to html view there are new tags that have been inserted like this: <robohelp>—</robohelp>. What does that mean? Can I turn that feature off. I have been writting html code for about two years so I don't think I'm a pro but I know how to valiadte html code before I publish it and it is very anoying when the program tries to correct what I'm doing. If I do something wrong I would like that it just doesn't work, that way I can find out what I did wrong and fix it. But when the program automatically "fixes" what it thinks is a mistake it actually makes things worse. I understand the idea of creating something thats easy to use, but if you haven't taken the time to learn html or css or JavaScript ect. then you shouldn't create web pages.

Hi all
@idesofdecember
If you don't want RoboHelp mucking with your code and you don't like using the WYSIWYG editor, why not just configure Notepad as your default editor in RoboHelp? If you do this, Notepad will open and you may freely edit your HTML and JavaScript to your heart's content. Nothing will change any code on you.
Just thinking out loud here... Rick
Begin learning RoboHelp HTML 7 within the day - $24.95!
Click here for Adobe Certified Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Fixing the path for images in RoboHelp 8

I am rather new to Robohelp, so please forgive me if this has been addressed in another dicussion...I have been searching and cannot seem to find what I am looking to describe.
I am working in Robohelp 8, and creating a new help system by importing topics from a previous help system. The problem I am running into and I cannot see how to fix is that there are a couple of topics that have images where instead of the path for the image directed to a folder called "Images" in the main directory, it dumps the graphic into the project manager window when I import the topic. I tried viewing topics that don't have their images on the main project manager window, and comparing against the one that does, and I cannot see the difference. I have tried renaming the images and placing in the correct folders, and then inserting the images into the topics, but it still tries to look at the main folder and still dumps the image into the project manager.
Any help you can provide please share.

I am going to say yes (because it sounds like what I am trying to get at, but not sure).....I have tried deleting the images, and recreating, and then re-inserting into the topic, and they still go to the root of project. As I am going along, I am finding more and more.....so far there are 20 images that are doing this. However, I also just did what you mentioned and dragged it and put it under the topic. But I am still confused as to why I would need to do this for some topics and for other topics the images don't appear at all (meaning they don't show under topics or root of project), they are just linked through the folder on the main directory. Does this image help more?
Left of picture above: The folder directory has a folder called Images, and this is where all of the images were stored and are stored for the new project.
Middle of picture above: The topic Horizontal Command had an image in it "image20.gif", and it was at the root directory and as you suggested I moved to the topic. Also see the topic circled Expand and Collapse Folders topic has the image circled at the left within it.
What I am trying to understand is why would the graphic from the Horizontal command topic dump into the root of the project, while the image from the Expand and Collapse Folders topic not show on the root project or even within the topic listed. (Which is what I prefer for all topics).

RoboHelp6 vs RoboHelp server6

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