RoboHelp9 HTML Trial does not show images in Create PDF for Review

When I do Create PDF for Review, the pdf shows only the gray rectangular placeholders for our logo and another image at the top of each pages instead of the actual pictures. Is this a bug or it is supposed to work like that?
Just in case this has anything to do with it:
Some of RH's PDF Creator Add-in X features did not work on my new Win7, 64-bit, Office2010 machine, and said I couldn't then install my Adobe Standard 7.0 CD because "you have a better product installed". The techs got on my machine for 2 1/2 hrs. and couldn't get it to write pdf via Printed Documentation and were going to try to re-create it in their lab. A week later I uninstalled RH's PDF Creator Add-in X and installed my Standard 7.0 and I can now do Printed Documentation to pdf. Would this have caused the problem in first sentence?

I cannot be sure but I would say it is highly likely. PDF Review is designed to work with Acrobat 9 or X. I know Word 2010 has some issues with Acrobat 9 so if you are using 7, nothing would surprise me.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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Thank you for using Apple Support Communities.
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Hi @gatesoui ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Stream Notebook and issue with DropBox. Here is the support site for Dropbox.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

What settings does the "Create PDF for Review" output use?

Product: RoboHelp 11 (TCS 5)
Menu location: Review > Create PDF for Review
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RoboHelp9 HTML Trial does not show images in Create PDF for Review

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