RoboHTML.exe and WHOffice.exe hang at "Windows Installer"

When we try to start RoboHelp either with RoboHTML.exe or
with WHOffice.exe, it brings up a window labelled "Windows
Installer" with "Preparing to install..." and a Cancel buton
inside. It never gets beyond this and if I press Cancel, the window
locks and has to be killed in Task Manager. I have tried everything
I can think of including uninstalling all the X5 updates,
uninstalling the entire X5 product, deleting its Program Files
directory, rebooting and reinstalling RoboHelp Office X5 from CD
using my key starting with RHO13. I've also tried updating the
Windows installer. The problem occurs even under different logins
(all with administrative privileges). Any idea what could be the
problem?
Thank you for any help you can give!
Scott Wallace
Ternion Corporation

quote:
Originally posted by:
Captiv8r
Hi all
Sometimes we see that another application has horked (that's
a technical term) the Windows installer. We also see it sometimes
with Captivate too. I believe when this happens you have to run a
cleanup utility for the Windows Installer.
You should consider visiting the link below and downloading
Microsoft's installer cleanup utility. See if that corrects the
issue on the affected PC.
http://support.microsoft.com/kb/290301
Cheers... Rick
Hi Rick,
Actually, I installed the cleanup utility and after
uninstalling RH, there was no listing for RH in the utility. Maybe
I don't know the way its supposed to be used. Are you supposed to
run the cleanup on RH after RH is installed?
As additional info, there are several other Adobe products
installed on this machine including:
Acrobat 8.1.2 Standard
Illustrator CS3
Photoshop 6.0
Shockwave Player 11
SVG Viewer 3.0
Winsoft Linguistics Plugin
As well as Pinnacle Studio 12, Picasa 2 and ProDAD to name a
few other installed programs.
Don't know if any of those could be causing the problem.
Thanks Rick,
Scott

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~ Madrid
http://hrivera99.blogspot.com

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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi Jameebug,
You could share the log fine on the OneDrive and share the link here.
There is a link about enable tracing for MTM that may benefit you:
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http://blogs.msdn.com/b/gautamg/archive/2011/01/20/how-to-enable-tracing-for-mtm.aspx
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