RoboInfo to RoboHelp 7

I have been using RoboInfo Pro 5.0, RoboEngine v4.0 for 2
years, as a documentation tool to publish our PAID system
documentation on our web site. Roboinfo was discountinued as a
stand alone product by our Procurement dept and they purchased
Adobe 4 RoboHelp Office 7.0 WIN . My questions is, can Robohelp be
used as a documentation tool like RoboInfo and can I upgrade my
documentation from RoboInfo to the RoboHelp version that was just
purchased?

Hi Richard Wright
Absolutely RoboHelp should handle this fine. Actually, as I
understand it, RoboInfo was just a "simplified" version of
RoboHelp. Targeted to a market of folks that didn't need some of
the more whiz bang features of the full RoboHelp product.
Upgrading your existing documents should be as simple as
opening the project in RoboHelp 7. It's been my experience that
things should go well. But it never hurts to ensure you have a
backup in place before you begin.
Cheers... Rick

Similar Messages

RoboHelp & RoboInfo. Time to upgrade?

Our company is using RoboHelp and RoboInfo versions 5. We use this system to create and publish our Policy manual to our intranet. I have been tasked with getting info on the upgrade process as our search functions are starting to fail and other misc issues are coming from this no longer supported system. From what I have read so far the RoboHelp system is now Java based and runs on Tomcat (Apache). This worries me because we are a strict Microsoft shop here and would be VERY reluctant to install a seperate web server just for our policy manual. I need to know a few things before we take the plunge and do this upgrade.
1. What functionality, if any do I lose by opting to use IIS rather than Tomcat?
2. How easy is the data migration from RoboHelp/Info v5 to the Current RoboHelp Version 8?
3. What else should I know going into this upgrade?
From what I have been told about the system I gather that the Indexes/search functions operate through a SQL server. Are these easily migrated with the upgrade? Is the upgrade process all inclusive or am I going to be tasked with manually moving data over to the new systems?

Hi Michael and welcome to the RH community. Let me start by saying that I think you are getting confused between RoboHelp and RoboHelp Server.
RoboHelp is the authoring tool which has been competely written in Java but that should not stop you from running it on a Windows platform. Just as you can have Windows apps programmed in C++ or VB, Java apps work just fine.
RoboHelp Server is a portal application for a specific type of output generated from RoboHelp. In a nutshell it gives you various statistical usage info on the help system's usage. It can run on Tomcat or IIS
If all you want to do is upgrade your RoboHelp authoring appliction to RoboHelp 8, this should be straightforward enough. I'd just recommend taking a backup, installing RoboHelp 8 and openign your project. You'll find a lot of additional functionality in the next release that was not around when your source was originally created but that shouldn't matter.
Do feel free to come back with any additional questions.
The RoboColum(n)
@robocolumn
Colum McAndrew

RoboInfo 5 upgrade to RoboHelp X5

Good Morning, I have an intranet site on a corporate web
environment. There is a development server and 2 production
servers, load balanced. They are all virtual. There are 3
developers that use RoboInfo 5.0 but since Adobe has taken the
activation server offline we have decided to accept the RoboHelp X5
Office free upgrade. Since we do not have a test environment, I
would like to just publish the projects in Help X5 to our
production servers which currently have RoboEngine 2.0 installed.
Are there any known issues with RoboEngine when upgrade teh
publisher software from RI 5 to RoboHelp X5? AND does the
RoboEngine have settings for the publisher version number? If there
are errors when we do this, will we be able to re-publish the
projects back tot he server using a different PC with RoboInfo
still installed?
We have 13 different child projects, some are merged. We use
the RoboEngine software for searching across multiple childs.
Thanks for any help!

Most of the old links redirect correctly.
Assuming you have admin rights and cannot track the file
manually, try an uninstall and reinstall, then the upgrade.

Do I need to upgrade to RoboHelp from RoboInfo Publisher 5.0.2?

I created and continue to maintain the online manuals, policies and procedures for a bank using RoboInfo Publisher 5.0.2. I'm self-taught on RoboInfo and looking for resources to learn more about using RoboInfo. Since it is no longer supported, I wonder if it would be a better situation to upgrade to the current RoboHelp product and get involved in the official training/tutorial process. Is RoboHelp easier to use than RoboInfo?
Any ideas or recommendations?
Thanks!
Chris

Hi there
I have long been aware of RoboInfo Publisher, but I've never seen nor used it. I always understood (or possibly just thought) that it was like a watered down version of RoboHelp.
As the product has become defunct, I'd say it would make total sense to upgrade to RoboHelp 8 and attend a class on how to use it.
Cheers... Rick
Begin learning RoboHelp HTML 7 within the day - $24.95!
Click here for Adobe Certified Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

RoboInfo Upgrade to Help X5

Good Morning, I have an intranet site on a corporate web
environment. There is a development server and 2 production
servers, load balanced. They are all virtual. There are 3
developers that use RoboInfo 5.0 but since Adobe has taken the
activation server offline we have decided to accept the RoboHelp X5
Office free upgrade. Since we do not have a test environment, I
would like to just publish the projects in Help X5 to our
production servers which currently have RoboEngine 2.0 installed.
Are there any known issues with RoboEngine when upgrade teh
publisher software from RI 5 to RoboHelp X5? AND does the
RoboEngine have settings for the publisher version number? If there
are errors when we do this, will we be able to re-publish the
projects back tot he server using a different PC with RoboInfo
still installed?
We have 13 different child projects, some are merged. We use
the RoboEngine software for searching across multiple childs.
Thanks for any help!

13 child projects!. Pretty big huh?.
I hope you solve this promblem soon.
Zojirushi
Machine

RoboInfo - Question about capabilities

Hello all,
I'm new to RoboInfo X5 and I'm finding that I'm using this
software for a different reason than most people. I'm using this
for an online deployment of ISO documents.
I need to find a way to link the revision date of the
document to the index. For example - I have document A (this is the
procedure) with a revision date on it. And I also have document B
(this is the index that holds info about all the documents in the
system). I want the field on doc A to populate a same named field
on document B. Not sure if this software is even capable of this
but I figured this would be the place to ask.
Thanks for looking.
Ryan

Hi, Ryan.
If I understand, you would like a date field in Document B to
dynamically change whenever the date might change in Document A.
In this version of RoboHelp(Info) there is no such feature at
this time. There are a couple a things that come close. For example
you can Insert > Field > Title (which should really be named
Heading). If you do, and you go to Topic Properties and change the
Title of the topic, the Heading of your topic will dynamically
update. Similar possibilities exist for date and time stamping.
Unfortunately these don't cover exactly what you want.
The next release of Adobe RoboHelp is now under development.
I would urge you to submit this to the "wish list" at this address:
www.adobe.com/cfusion/mmform/index.cfm?name=wishform
Thanx,
John

Open project was canceled or RoboHelp was unable to load database

I have Robohelp 2002r2 and am creating Robohelp HTML help.
The project was ok yesterday but today when I try to open it I get
the error message "Open project was canceled or RoboHelp was unable
to load database". I tried the solutions in the knowledgebase
(rb_3245) but still no luck. I can't even create a new project
either or I get the same message. Anybody know what to
do????

Welcome to the forum.
The message is usually easily dealt with. I haven't checked
the article as you didn't include a link but I'm guessing it
involved deleting a couple of files and then using the HHP file to
open the project.
What is more worrying is that you cannot create a new
project.
Have you tried opening one of the supplied sample files?
Are your projects stored locally and not on a network?
Have IT given you a new profile to log on with?
Has anything else changed in your environment?

RoboHelp Setup Problem

Okay, i just dished out $1000 for this thing and can't even
create an HTML project. The sample projects won't even open and
i've confirmed they exist.
Details:
installed RoboHelp 6. When i run RoboHelp HTML, and try to
open one of the sample projects, i get the following dialog:
Open project was cancelled or the application was unable to
load database for :
"C:\program files\adobe\robohelp
6.0\RoboHTML\Samples\ApplicationHelp\applicationhelp.cpd"
I navigate to the path above and confirm the path is correct
and the applicationhelp.cpd exists. So i press OK at the dialog,
and just try to create my own project. It only gets worse.
I perform the following steps:
1-In RoboHelp HTML, go to File/New/Project.
2- the "New Project" dialog opens
3-select WebHelp and click OK.
4-the "New Project Wizard" dialog opens
5-I enter a title and select a path "C"\RoboHelp6\Project1"
6-I click "Finish". The New Project Wizard closes and returns
me back to the "New Project" dialog.
7-(hmmm...must have done something wrong i think)
8-In the New Project dialog, i click OK.
9-I'm now taken back to the "New Project Wizard" dialog.
10-i repeat the same steps - entering Project1 as and
C:\RoboHelp6\Project1 as the path
11-i click Finish and get error:
Unable to creat enw project. Specified folder is not empty.
12-My only option to leave the "New Project" dialog box is to
click Cancel
13-i click cancel
14-i look in the folder and have the following files:
!SkinSubFolder!
HtmlHelp.css
project1.cpd
project1.hpr
project1.syn
default.css
MS_Help.css
project1.glo
project1.ppf
w95help.css
Where's the project file? When i go to open a new project and
select the directory no .xpj or mgj files are listed!!! Anybody
know what i'm doing wrong?
BTW: i uninstalled and re-installed the product 4 times now.
Still can create an HTML project.
PLEASE HELP!!!!

Just to clarify, these forums are mostly supported by other
RoboHelp users rather than Adobe employees. The Community Expert is
simply a recognition by Adobe of the work I do in these forums, I
am not employed by them. I mention this as you ask Adobe not to
require you to wipe your hard disk. Actually you will need to wipe
the entire network to fix this one. OK, I'm lying.
It does sound like X5 has left something behind and that does
sometimes happen. First uninstall RH6. I am not sure what effect
installing it on a virtual machine will have had so fingers crossed
there. (Uninstall both instances though). Then go to my site and
see the instructions there for Installing. They cover some extra
steps that are sometimes needed. Try those which involve some
registry edits so usual warnings about backing up etc.
After you have done that, reinstall RH6 and then everything
should be OK.
Let us know how that goes.

Project Error: Open project was canceled or RoboHelp was unable to load database

Hi,
I checked an HTMLHelp project out of SourceOff Site (SOS),
then attempted to open it locally with RoboHelp 5 when I got the
error message: "Open project was cancelled or RoboHelp was unable
to load database."
I found the TechNote for this error message (rb_3245) which
said to delete the .xpj and .cpd files, then right-click the HHP
file and click Edit to open the project. This worked fine for
opening the project, however the Primary Layout Source defaulted to
WebHelp. I reset the Primary Layout Source to HTMLHelp which caused
all of the graphics in the project to not display. I fixed this
issue, compiled the Help, and all appeared to be fixed. I checked
the project back into SOS to back it up. This morning, I checked it
out of SOS and tried to open the project locally again, only to get
the same error. I closed the project, undid the check-out, and
asked another writer to check-out the project then open it locally
to see if he got the same error. He did not get the error.
I am not sure what could be wrong on my computer that is
causing this error. I had no problems opening and using this
project until yesterday and I made no file name or path changes to
the project. Any ideas on what may be wrong?

Welcome to the forum.
The message is usually easily dealt with. I haven't checked
the article as you didn't include a link but I'm guessing it
involved deleting a couple of files and then using the HHP file to
open the project.
What is more worrying is that you cannot create a new
project.
Have you tried opening one of the supplied sample files?
Are your projects stored locally and not on a network?
Have IT given you a new profile to log on with?
Has anything else changed in your environment?

Error messages: Robohelp 9 - RHFrameStyleMappings.apj and .cpd files

I am updating an old Robohelp file to version 9 and I received the following warning messages.
Error in reading RHFrameStyleMappings.apj file
Open project was cancelled or the application was unable to load database for - Custom Casualty.cpd

Hi there
Depending on how old you are updating from, you may need to take the following step.
If you aren't using Frame, try this. Create a new blank project in a different folder. This should create a new and empty RHFrameStyleMappings.apj file. Then copy the file to your project where it's posting the error.
Now open the upgraded project and see if all is well.
Cheers... Rick

Best Practice for Image placement and Anchored Frames for use in Robohelp 9

Hi,
I'm looking for the best practices in how to layout my images in Framemaker 10 so that they translate correctly to Robohelp 9. I currently have images inside of Anchored frames that "Run into" the right side of my text. I've adjusted the size of the anchored frame so that my text flows correctly around the image. Everything looks good in Framemaker! Yeah! The problem is that when I link my Framemaker document to Robohelp, the text does not flow around my image in the same manner. On a couple of Robohelp screens the image is running into the footer. I'm wondering if I should be using tables in Framemaker in order to get the page layout that I'm looking for. Also, I went back and forth...is this a Framemaker question or is this a Robohelp question. Any assistance would be greatly appreciated.

I think Jeff is meaning this section of the RoboHelp forums:
http://forums.adobe.com/community/robohelp/robohelp_framemaker

When generating WebHelp, "Adobe RoboHelp 8 has encountered a problem and needs to close" appears.

I'm using RH 8.0.2.208 (both patches applied). This project is a child project in a merged project structure and it is the only one that I am having problems publishing. I've tried deleting the CPD file and creating a new layout, but the error still occurs whenever I try to publish. (FYI, I have no problem opening this project). Are there any other actions I could try? Thanks in advance.

Welcome to the forum.
Does this problem also occur if you publish to an entirely different location? If it does then can you link the problem to any recent changes. If not, it seems to be time for the old divide and conquer approach.
Zip up the project so you have a copy that cannot accidentally be opened and worked on. That gives you a copy that you can safely revert to later if needed. Save the zip file somewhere safe.
Then create another copy of the project so that you have two copies that can be worked on.
Open Copy 1 and delete half the topics. Ignore any broken links reported. Generate the help from that copy.
Open Copy 2 and delete the other half of the topics. Generate the help from that copy.
It should be the case that one copy is now OK and one still has the problem.
Trash the good copy and then create a second copy of the copy with the problem.
Repeat the process until you have located the topic that is causing the problem.
The process takes less time than you might think.
Let us know how you get on.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Adobe RoboHelp 8 has encountered a problem and needs to close.

I am trying to generate a project as WebHelp and after about 10 minutes of generating, the following error message appears: "Adobe RoboHelp 8 has encountered a problem and needs to close."
I am able to generate all other projects, just not this project.
This project is not on the network. It used to be on the network, but I moved it to my local directory awhile ago.
I tried restarting the computer. I tried generating from another computer and that did not work either.
I tried repairing the CPD through Microsoft Access. (I am not able to rename the CPD, because when I do that, almost all of my topics appear as broken links, so I use Microsoft Access to repair the CPD instead).
Is there anything else I can check or try?
Thanks,
Debbie

Thanks. I didn't see anything in the .HHP.
However, I think I'm getting closer to finding the solution (at least I
think I've found the problem).
I have various conditional tags. One is called "uni2" and one is called
"Remove_in_uni2".
When I generate with "uni2" excluded and "Remove_in_uni2" included, the
WebHelp generates.
When I switch them ("Remove_in_uni2" excluded and "uni2" included), then I
get the error.
I tried removing the underscores - didn't work.
I tried renaming it to RemoveIn18 - didn't work.
Any suggestions, anyone?
Thanks,
Debbie
                                                                                From:       Peter Grainge <[email protected]>
To:         Debbie Sarig <[email protected]>
Date:       06/18/2009 09:06 AM
Subject:    Adobe RoboHelp 8 has encountered a problem and needs to close.
The CPD is created from RoboHelp's internal files so a repair will not
necessarily fix the issue as Access will not know what to look for. A
rebuild is what is needed and it should not result in the broken links you
are seeing. However, that can happen and I have seen it. After repairing
the links, I had no further problems. Try generating a CHM first as if that
will create, it may make changes to the HHP that prevent the broken links.
Also take a look in the HHP for any obvious path errors.
Do you have many folders in the project? If not, creating a new project
should not be too painful as you can import all the topics in a folder in
one hit.
See http://www.grainge.org for RoboHelp and Authoring tips

Upgrade from Robohelp 8.0 to Robohelp 9.0

Prior to upgrading to Robohelp 9.0, I backed up all my existing project files from Robohelp 8 to the production server and kept a copy on my local server under My Documents.
When accessing one of the 8.0 project files using Robohelp 9.0, a pop up box appeared asking if I wanted to upgrade and I selected yes.
After the upgrade occurred, the file opened in Robohelp; however, I noticed a few of my images were missing and a project folder displaying with no topics. Very strange as to the files
were all there prior to the upgrade. I went back into the project file under My Documents and all the data is showing but not Robohelp, why is this occurring?
Hope I have not confused anyone, your help is greatly appreciated.
Thanks
Wendy

Not wishing to step on Jeff's toes but first try simply renaming the folder with the missing images (in Project Manager).
If that does not work, then answer Jeff's questions.
Also add whether your version of RoboHelp had the 802 service release applied?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Is there an auto-correct setting in Robohelp 7?

I am wondering because I notice that when I write html code and then view it in the design view and then go back to html view there are new tags that have been inserted like this: <robohelp>—</robohelp>. What does that mean? Can I turn that feature off. I have been writting html code for about two years so I don't think I'm a pro but I know how to valiadte html code before I publish it and it is very anoying when the program tries to correct what I'm doing. If I do something wrong I would like that it just doesn't work, that way I can find out what I did wrong and fix it. But when the program automatically "fixes" what it thinks is a mistake it actually makes things worse. I understand the idea of creating something thats easy to use, but if you haven't taken the time to learn html or css or JavaScript ect. then you shouldn't create web pages.

Hi all
@idesofdecember
If you don't want RoboHelp mucking with your code and you don't like using the WYSIWYG editor, why not just configure Notepad as your default editor in RoboHelp? If you do this, Notepad will open and you may freely edit your HTML and JavaScript to your heart's content. Nothing will change any code on you.
Just thinking out loud here... Rick
Begin learning RoboHelp HTML 7 within the day - $24.95!
Click here for Adobe Certified Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

RoboInfo to RoboHelp 7

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