Rokr isn't recognized by itunes 4.6

i just bought a new motorola rokr, and it won't read in my itunes when i connect it via the usb. it comes up as an unnamed driver, but i can't put music files on it. i've done all the suggestions on the motorola troubleshooting site, and i'm positive i have the correct form of itunes and the rest of the necessary requirements. please help!

See the following support article for suggestions on troubleshooting connectivity issues with the Motorola ROKR E1 and iTunes:
http://docs.info.apple.com/article.html?artnum=301975

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