Role of CCS consultant in upgradtion project ISU.

Hi,
Presently  iam working as SD functional consultant now i got the opportunity work in CCs upgrade project ISU .
Please give me guidance what are the things  i should know for CCS upgrade.
If you have any documentation please provide so that i can prepare for the same .project will be starting
on feb 2nd week.
Thanks in advance.
Thanks
Reddy.

You should know about:
CIC0 ::  customer interaction center
Move-in / Move-out
Action box settings
Config for CiC0:
Step 1:
Create Framework Id( assign hidden & visible components)
Step 2: Create CIC profile
Step 3: create Org unit and assign person
Step 4: Assign CIC profile to Org. unit (or) person
Path : Easy access screen
Logistics>Customer service>Customer Interaction center>Adminstration>CIC structure>Org.Structure(Change,T.code-PPOMW)>select Org. unit
In this screen on the top i.e menu bar find Go To
Go To>detail Object>Enchanced object description
Now u r in Maintain object page(T code-PP01)
Now in the Active tab page select CIC profile
Now in menu bar Edit>create infotype
Again u r in new page(T code-PP01)
Enter the CIC profile Id which u have created in customizing
Run T code- CIC0
I hope u r able to see the screen now
Regards,
Siva.

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