Role of Team Lead in support project

Gurus
Can anybody share your experiences on the roles and responsibilities , scope of work of a team lead and give some tips and tricks to perform best as team lead in a support project.
Thanks in advance

Hi Emani,
Sorry for a bit delayed response. I am sharing my experience for the roles and responsibilities of team lead in a support project.
Team Lead mainly performs the following activities.
Status Reporting: As per the project guidelines he may provide status reporting to both the client and the internal stakeholder of his own organisation.
(ii)Process Owner Communication / Liaison: he may be required to communicate with the business process owners.
(iii) Work Assignment: He will be responsible for assigning the work(which is actually the service request or tickets) to the team members and also will continuoulsy monitor their timely closure.
(iv)Quality Control / Approvals: He will also be responsible for the overall quality of deliverables and will provide approvals if necessary.
Apart from these he will be responsible for managing the other soft issues like the training and development needs of his team members, their appraisal etc and will plan the resource deployment strategy for future.
Hope I had been of some help to you. Please assign points.
Rgds
Manish

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Hi Emani,
Sorry for a bit delayed response. I am sharing my experience for the roles and responsibilities of team lead in a support project.
Team Lead mainly performs the following activities.
Status Reporting: As per the project guidelines he may provide status reporting to both the client and the internal stakeholder of his own organisation.
(ii)Process Owner Communication / Liaison: he may be required to communicate with the business process owners.
(iii) Work Assignment: He will be responsible for assigning the work(which is actually the service request or tickets) to the team members and also will continuoulsy monitor their timely closure.
(iv)Quality Control / Approvals: He will also be responsible for the overall quality of deliverables and will provide approvals if necessary.
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Hope I had been of some help to you. Please assign points.
Rgds
Manish

Re:Role of an Abaper in support projects

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What can be the role of an abaper in support projects and moreover what is production support and development support.How do we handle issues in production supoort i.e., we directly login to the production server and solve or we copy the code in development and solve.
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Vamshi

Hi Vamsi,
Abaper role in Support projects is solve the issues of ABAP related in production. it may be data inconsistance, program logic is incorrect, data dictionary issues, Dump error and so on. You can analyse in production server and do necessary changes in develoment server. Development server having program no need to copy it.

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hi to all
i let to know whats the exact job of a Planner in Implementation & Supporting project his roles and responsibility and i want to know exactly that what do he do in real time project of I & S. please answer for my query and expecting for ur response.
1) Implementation
2) Supporting
Please answer for mi query and help me in mi career further.
Thanking u all in advance .
ronald

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Demand Planners role in Implementation Project:
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If you are working as a Demand planner and doing day to day Demand planning work then in case any issues come you will send it to support team for correction.
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I am in "support project" now.I know how to create article (MM41).After creation of article when and where i will find the IDOC for article (WP_PLU01).After finding the IDOC number of the artilce what i have to do.I want "complete role" of an "support project SAP IS-Retail functional consultant" in support project. Hope you understand my query.Expecting complete and clear answer for SAP Experts.Thanks in advance.
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Dear Sandhya,
SAP IS Retail Consultant role in ongoing (Post Go-live) support varies from Level 1 to Level 3 as well as client to client.
Mutually agreed tasks are part of Statement of Works (SOW) reflects in Contract / Agreement. So, you can refer SOW to know complete role.
In mean while, are you supporting Indian Client or Foreign Client?
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(b) Training
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Muralidhara

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   1. Need to check the tickets.
   2. Based on priority find the bugs and rectify.
   3. Check the jobs that daily execute, If any failure then reexecute that with proper inputs...
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Hi Manas,
For Supporting mainly
1) We have to do Monitoring of Processchains
2)Scheduling the Loads
3)If there is any requirement of new Process Chain we have to Create the processchain
Transaction Codes Mainly we use :
SM37 --To know the status of backround job.
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SM50--To see work process
SM64--To trigger the event.
Regards,
Marasa.

Can any one share with me any two critical issues in DP support project

Hello friends,
I am new to DP support project in SCM5.0 version,can any one share with me my queries
1.what is my support rolles and responsiblities .in DP
2.can any one share with me any two critical issues in DP and how can you resole it

Hi Sivaram,
1. As a DP functional consultant you need to resolve all the incidents raised in APO DP module( Forecasting, lifecycle planning, master data in APO DP, Planning books, macros , release to APO SNP or R/3 or other systems, CVC maintenance etc) which will also include BW part of SCM -APO related to DP, like data extraction and back up into and from infocubes. You will also support all the interfaces realted to APO DP , for the APO related part of the interface.
You need to reoslve these incidents in the time frames defined by SLAs for the support project.
You will have to also carry out problem management of some of the critical incidents so that incidents do not re-occur.
Further you will have to support Release /Change managment support( if it is part of your contract of Support project).
This willl involve testing changes in quality system, before these are moved to production system.
2 I found 2 crtical issues in APO DP support as below:
2.1 Sales history extraction data interafces from BW system used to have problems : technical problems of interface / jobs in BW running late, functional problems: sales history extract in BW not correct because various reasons
This used to lead to delayed job runs in APO and finally delayed forecasting and ptehr DP processes .
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2.2 Another major issue was related to back up process of APO DP planning data into infocubes. Finally by splitting the jobs as per daily, weekly and monthly bakc up procedure , we were able to resolve the issue.
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Pleasse check and confirm.
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pradeep.k

Hi,
It may vary in different projects.
I can just give you a couple of general roles in Support project
Data Load Monitoring:
1.Carried out data load on a daily, weekly and monthly basis using Process chains from both SAP Source systems as well as Non-SAP Source systems such as Informatica.
2.Resolving Data load error such as Invalid characters, Time period conversion, Currency conversion, Duplicate records, etc
3.Ensuring the availability of the updated data in the datatarget on time.
4.Spooling out data through Infospoke from SAP BW to systems like Trillium, Ariba (Reporting Tool)
Ticket Resolution:
1.Process chain modification: Working on Optimizing Process chain by creating new process chain considering the load dependencies.
2.Reloading of R/3 data from different clusters Reconciliation issues
3.Enhancements as per Business requirement.
Additional responsibilities:
Preparing design documents from the Business Requirement docs and identified the relevant data targets for satisfying the customer requirements.
Creation of Operational manual: BW Run & Maintain Support.
Process Chain Detail Documentation (Sequencing & Dependency within Local Chains).
Monitoring checklist Document (From Process Chain Perspective)
BW Doc checklist preparation
Table space activity with basis team.
Data load analysis taking into account the CPU utilization.
Applying Support packs and performing ORT.
Refer
Roles & Responsibilities for Junior & Senior consultants(Technical)
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/08f1b622-0c01-0010-618c-cb41e12c72be
Production and Implementation
/message/4755150#4755150 [original link is broken]?
hope this helps,
Thanks,

What are the common errors we get in supporting project

can any body reply what are the common errors we get in supporting project
for abapers tickets will get or not.
what type of tickets generally get regarding reports.

SAP Tickets are nothing but problems or issues raised by the end
customer in a company where end users are running SAP project.
Once the SAP project is implemented, support phase begins. Support
team is responsible for solving the tickets/issues in day-to-day
business.
For any support project, customer will set up Help Desk. If any
problem occurs customer will call Help Desk and register the
issue/Ticket.
Different companies use different software products to manage SAP
Tickets. Remember this software is not provided by SAP. It is third
party software. There are many software products in the market like
Manage Now et c. You can call these software products as tools.
All tools will provide the common attributes which are listed below-
1) Every user will be provided with user name and password to enter
into the tool
2) We can see the tickets assigned for a particular user name.
3) You can list all open tickets by giving the Date Range
4) You can list all closed tickets by giving the Date Range
5) You can list out all the open tickets assigned for an User
6) You can list out all the closed tickets assigned for an User
7) You can see the description of the Ticket, by entering the Ticket
Number. You can see who had raised the Ticket, what is the problem.
What is the severity of the Ticket?
There are lot many other attributes like you can transfer the Ticket
to another user etc.
What is the severity of the problem Ticket?
When a Ticket is raised, it will be given severity. There are
following severities. It may vary from company to company.
Severity 1
Severity 2
Severity 3
Severity 4
The severity will be decided based on the business critical impacts.
If there is large impact on the business it
will be given 1 severity, if it is having least impact then it will be given 4.
Severity 1 problem tickets should be solved in 8 hours.
Severity 2 problem ticket should be solved in 16 hours.
Severity 3 problem ticket should be solved in 15 working days.
Severity 4 problem ticket should be solved in 30 working days.
Again the no of days may vary from one company to another.
All these things will be decided when giving the contract to the IT
company. The agreement is called as "SLA".
SLA stands for Service Level Agreement.
What happens if a particular ticket is not solved by the IT company
according to the SLA/Contract?
The Customer imposes fine on IT company as per the contract/SLA.
Errors in Extraction
1) RFC connection lost.
2) Invalid characters while loading.
3) ALEREMOTE user is locked.
4) Lower case letters not allowed.
5) While loading the data i am getting messeage that 'Record
the field mentioned in the errror message is not mapped to any
infoboject in the transfer rule.
6) object locked.
7) "Non-updated Idocs found in Source System".
8) While loading master data, one of the datapackage has a red light
error message:
Master data/text of characteristic ZCUSTSAL already deleted
1)extraction job aborted in r3
2) request couldnt be activated because theres another request in the
psa with a smaller sid
3) repeat of last delta not possible
4) datasource not replicated
5) datasource/transfer structure not active
Issues faced during the implementation :
1. Slippage of milestones
2. Incorrect or wrong design
3. Reporting format problems
4. Data not matching or reconciling problems
5. Issues discovered during testing leading to redesign
6. Performance issues
7. Requirements misinterpretation
9)check the data same in source system and target system ( i mean
suppose u are extarcting from r/3 after loading check ur data r/3 and
bw same or not.
10)that is abap code, i didnt understand ur question properly.
11)
12) generic extarction, if ur businees contect satisfy ur requirement
u go for generic, suppose u need data from different tables go generic
with view with 1:1 relation 1:M relation for function module.
13)v3 update back groud job is in lo
14)its superior info object, u can find this in master data tab .
15)
16)tuning we will go for improve query performance (compression,
aggregates, partation, index, rollup, precalculated web tneplates.)
17) rsa7(check with some one)
18)bw statics for find data base time and olap time and frontend
time(based on u can improve query performance create like aggra comp ,
indices etc..)
19) direct chain only one chain , meta chain if u have more than one chains
load errors u can solve manually, other than load errors u can wait
right click and repeat.
20)
21) u cn cteate other cube and traansfer, but data space waste.(bec
structures will be deffi)
22) u mean data source enhancement.or not(let me know)
23)rsap0001( for customer exit variables) 001 for transaction data 001
attributes, 003 text 004 hierchies.
24)web application design , its like same bex, but report will execute
in browser.
25)
26) arrangement of process are called process type and we can use
varient and start process for back ground jobs.
Don't forget to asign points
regards
ravish

Need Information on Support Project

Hi,
I am new to Production and support project
whta r the points we need to discuss with the clints in support prj..
what r the responsibilities in support prj
Any one of u send me the docs for the Production and support project
Thanks in Advance,
P.C.V.

Hi,
Refer todays thread.. as dinesh ans
Some of the typical questions would include:
1. How is the data loaded - Do they use process chains?
2. How often is the data loaded?
3. Are the loads full upload or delta enabled.
4. For which areas of SAP are the loads done. Do they use Business Conetent or Generic Extractors.
5. How do they do "data validation" after each load.
6. What are the source systems from which data is loaded.
7. what are the kind of reports that are used - Bex or Web.
8. What are the typical(most common) errors faced while doing the dataload.
9. Any plans for upgrade?
10. What is the Backup Recovery and Archive Strategy
11. What is the system landscape (how many environments, how many source system, how everything is connected to...)and the used transport strategy
12. Co-existence with 3rd party Scheduling Tools...
13. aggregates to maintain ?
14. how many users to assist..
15. are roles and user management in scope ?
16. how are managed space issues (procedure, warning and so on...)
17. how are monitored performance (technical content...)
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
etc....
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
and post ur id

For a beginner to work in Oracle EBS, Which is better start, support project or implementation?

Dear Experts,
I have just joined a company which works on Oracle ERP. and i have been assigned to a support project with an idea that there i will have more opportunities to learn and then I can shift over to Implementation project. Since I am a fresher I have no clue How the career growth goes. So my question is whether I should first take support and then Implementation or I should Take an Implementation Project Directly.
Secondly I want to know what are differences In Roles and Responsibilities as a fresher in Support and Implementation projects.
Please reply ASAP.

Dear Experts,
I have just joined a company which works on Oracle ERP. and i have been assigned to a support project with an idea that there i will have more opportunities to learn and then I can shift over to Implementation project. Since I am a fresher I have no clue How the career growth goes. So my question is whether I should first take support and then Implementation or I should Take an Implementation Project Directly.
Secondly I want to know what are differences In Roles and Responsibilities as a fresher in Support and Implementation projects.
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SAP BW support Project error in implementation

Dear Friends,
My company got a support project in Business warehouse Intelligence, with a retail chain manufacturing and selling fashion wear across India through its chain of stores & other resellers.
This SAP BW was implemented by a SAP partner and no documentation is available and I find following issues to be solved apart from other issue that I have solved:
1. The datatargets are activated some in 3.5x and some in 7.0 i.e. some having infosource u2014> datasource u2014> transfer rules u2014> update rules u2014> infopackage while others are having transformation u2013> DTP u2014> Infopackage,
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Should I delete the unnecessary infopackages?
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Should I deactivate the process chains and carry out data extraction manually till the system is stable and then activate the same after checking the dataflow?
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Waiting earnestly for guidence.
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2. Normally we will have Auto Infopackage for Delta and also one for Manul infopackage(incase for 'Repair full') .. Check all the IP's If there any filters in each package to upload data to targets .. If you feel they are unnecessary then you delete them or keep them they doesn't impact
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4. Try to understand the unused PC's and their purpose sometimes we will have PC's for delta and also for Full loads to avoid manual interaction, and we will have pc\s for full loads as well .. If there are many pointing to the same target anyalze and delete them .. you can remove them from schedule (if they are scheduled) and later you can schedule as per your needs
5. Check If you have enough authorizations / check SU53 - If you are missing any authorization objects and contact basis team to get access.

What are the sap basis daily activities in support project

Hi Friends, recently i am involved in Support project, could you please tell me what are the daily activities to follow in support project
thanks&regards
suresh

Hi Suresh,
Few of daily activities in which you as a Basis Consultant should involve are as below:
- Day to day system administrative issues raised by users e.g. User ID locked or new SAP ID creations etc.
- Daily watch on background batch jobs. If any job failed due to some reason, work on it to avoid such failure in future with the help of function consultant
- Watch on system performance
- Authorizations & Roles definitions & assignements depending upon requirement.
- System Backup depending upon business requirement
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Hope it will help you.
Regards,
Anup

Role of Team Lead in support project

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