ROS Questionairres

Hi Experts,
A new supplier has registered with the ROS (in SUS Client). An email was sent out with a URL to answer the product category specific questionairres.
But the supplier is unable to open the URL link in the email to answer the questionairres. He gets the error
"Business Server Page (BSP) error
What happened?
Calling the BSP page was terminated due to an error.
Message E SR 000 cannot be processed in plugin mode HTTPS"
Exception Class CX_SY_MESSAGE_IN_PLUGIN_MODE
Error Name 
Program CL_BSP_RUNTIME================CP
Include CL_BSP_RUNTIME================CM01X
ABAP Class CL_BSP_RUNTIME
Method IF_BSP_RUNTIME~GET_TOKEN
Line 21 
Long text -
Error type: Exception
Your SAP Business Server Pages Team"
Thanks
Please advice on what could be the problem? & how it could be fixed.
Thank you.

Hello Kasee,
were you able to solve the problem?
In our system, after having imported some SAP security notes, I also get this error message:
Business Server Page (BSP) error
What happened?
Calling the BSP page was terminated due to an error.
SAP Note
The following error text was processed in the system:
Message E SR 000 cannot be processed in plugin mode HTTP
Exception Class
CX_SY_MESSAGE_IN_PLUGIN_MODE
Error Name
Program
CL_BSP_RUNTIME================CP
Include
CL_BSP_RUNTIME================CM01X
ABAP Class
CL_BSP_RUNTIME
Method
IF_BSP_RUNTIME~GET_TOKEN
Line
21
Long text
Error type: Exception

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