Rosetta Stone help?

I tried to install Rosetta last night. The tech support from Rosetta was grim. I then realized that it's probably my MacBook Pro OS x 10.6.8. I was able to install all 5 discs successfully. During that time, I continued getting update options which I kept accepting. Then I made a "fatal Error" when I canceled an update that I thought had already been downloaded. That took away the option to activate the code ( I could see the screen for it dimly lit and not usable behind the download screen, too late) that comes with. I never got that screen option back.I can't open Rosetta because it tells me the Adobe Air that I have isn't the correct version. But even though I went to Adobe and seemed to download, I can't find where it was even installed it.
All I can find is the icon for Adobe Air Installer. Should I just uninstall the whole godam program and re-install? Or just use a windows pc and be done with it. The last time I installed anything by disc on this computer was Snow Leopard and after shutting down the computer, the whole thing crashed. I spent the day at the Apple store where a 10 year old worked on it making it better. Can someone give me an understandable answer?

Since it's not an Apple product, you should contact Rosetta Stone support, as no doubt you're entitled to it being a paying customer:
http://www.rosettastone.com/global/support

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Rosetta Stone uninstall help

Hi,
I am trying to install the Rosetta Stone version 3 (3.0.35) and I can't get it working. I think I had it up once but after now nothing is working.
I uninstalled everything (dragged the app to trash and deleted everything from Library - Application Support - Rosetta Stone 3 folder) but after trying to re-install from scratch I am getting stuck at installing the the 3.2.11 update. Its downloading ok, I just an error after clicking update. Here's what the error says, "An error occurred preventing the installation from completing."
I also can't install my Chinese language pack either (I get the 9114 error). This may be due to the fact that I can't install the upgrade. I have a feeling something isn't being deleted that should be.
Also, I notice that after installing the RS3 app it does not go into my apps folder like most programs do, it is placed under my Mac hard drive - there with Library, System, Applications, etc.
Any help would be GREATLY appreciated.

Since it's not an Apple product, you should contact Rosetta Stone support, as no doubt you're entitled to it being a paying customer:
http://www.rosettastone.com/global/support

HT2995 need help connecting headset with Macbook Pro am using Rosetta Stone and my Mac tells me the internal microphone is being used though I have changed the internal and external settings.

I'm a first time user of apple support.
Have attempted to set up headset to use Rosetta stone.

Hello & a warm welcome!
Long shot, but...
Open Audio Midi Setup in Applications>Utilities, see the input & output options & KHz setting there.

Can i transfer Rosetta Stone Software from my iMac to an iPad 2?

Hi,
Can i move my rosetta stone software from my imac which runs 10.4.11 to an iPad 2?
I haven't yet bought the ipad but i want to take it with me while i travel but want to make sure that this is possible first.
I bought the software legally and have all the discs. It isn't an app.
Also is there any way to plug in an USB connector into an iPad 2?
Can someone help me please?
Thank you.

As Demo said this isn't an Apple thing. It is the way the world works. Software for one platform doesn't generally work on another platform.
It is something to take up with Rosetta Stone. They do make a Total Course HD application which is free. However it looks like you need to pay for some kind of monthly subscription to hook it up with your account.
Which also makes sense. Nothing is free. Rosetta is a company that needs to make money to pay its employees. They could have included the cost of this service with the inital purchase of the system, but then all the people who don't have iPads would be complaining that they had to pay for something the didn't/couldn't use.

Issue with Adobe Air and Rosetta Stone in Mountain Lion.

After installing Mountain Lion, I tried to open Rosetta Stone. I was directed to update and install adobe air. I did that, then tried to open Rosetta Stone again and it said the installation of Adobe Air was damaged. I went to Adobe to reinstall and it said it's already installed. I'm now stuck in a circle...Help!

I also found this page from the Rosetta Stone site very helpful.
It was more helpful than anything on the Adobe site.
http://success.rosettastone.com/articles/en_US/Text/I-receive-an-Adobe-AIR-Error -when-trying-to-use-Rosetta-Stone/?q=Adobe+Air+problems&l=en_US&fs=RelatedArticl e#macdiv
Hope others find it helpful to avoid the stress I encountered.

I'm trying to utilize Rosetta Stone software but I cannot hook up my headset USB port they came with it what's the best solution

Trying to figure out how to use a headset with my MacBook Pro utilizing Rosetta Stone software that's already loaded on my laptops

if you work with own recorded sounds you might wanna have a music program where you want to work with samples, steinberg has got very good ones (so they say)... but their really really ( ²) expensive(that's why almost no one haves them), magix haves good ones too bu their more for 'unprofessional' use, ableton haves really good ones too and they're not to difficult to use (if you know a bit of those programs you learn very quickly) and if you don't get them, there is a sort of manual built in it which explains and lets you do things to start (basics)
i hope this helped, btw stereo speakers are always better if you buy good ones (no pc speakers), but if you don't think you need them, don't buy them...
so again, i hope you have some ideas now

How do i get Rosetta stone to recognize capital letters in Rosetta stone

Yeah, so how does this happen? Capitals worked with a PC, but not w/mac. any help?

I second shldr2thewheel.
I use Rosetta Stone and have no issues getting capital letteres recognized.
But in the "writing" lessons the "soft keyboard" has a "shift" key for making the capital letters available.

Rosetta Stone not working?

Hello
I just downloaded Rosetta Stone and installed it. However, whenever I open it up it asks me to update it and I do. It then says it will restart itself but it only shuts down and does not reopen. If I click it to reopen it manually it just asks me to install the same update again and it's like one big loop. Please help!
Thanks
James

Contact the publisher of Rosetta Stone. http://www.rosettastone.com/contact

Trouble with Microphone with a Satellite A505-S6033--Rosetta Stone & Skype

Hello all,
I initially noticed my problem with Rosetta Stone. Rosetta Stone has you repeat various phrases of the language your studying into the microphone and it will judge you based on pronunciation and your accent and allow you to pass through to the next segment. My microphone would sometimes give me a correct, and sometimes not...it was extremely inconsistant and completely frustrating. I've tried the onboard microphone as well as several different headsets w/ microphone attachments to no avail.
I then began to think the files may had been corrupted, or something, and after numerous attempts to re-install Rosetta Stone software, decided to try the software on a friend's computer which worked flawlessly. I also received complaints from friends when using Skype that the microphone would randomly cut in/out. If there are any solutions to this problem, please help me....It's quite frustrating. I'm considering returning what is otherwise an outstanding laptop. Please help! I've narrowed the culprit down--and its 100% Certainly something with the laptop.
-Josh

Satellite A505-S6033
Won't hurt to reinstall this driver. Occasionally corruption creeps in.
Realtek Audio Driver for Windows 7 (32/64)
-Jerry

Macbook OS X Yosemite - Logitech headset output audio not working with Rosetta Stone

So I got my macbook air 2014 with Yosemite software and I installed Rosetta Stone and I couldn't get the Logitech Headset (H540) to get the output audio through it. The software will accept the microphone audio, but it will send the output audio throughout the internal speakers of my macbook air, or even worse, it will freeze the program until I disconnected the headset (as soon as I unplugged it from the usb, the software will continue like a nothing was going on).
So I look in dozens of webpages trying to find a solution, but I there was none. I read that for some people creating a "multi-output device" in audio midi resolved the issue, but for most people including myself, it didn't work.
So after trying different options in the Audio MIDI setups, I found the solution!! : If you change the "format" from the default 16000.00 Hz to one higher, it will work like a charm! Now everything is working perfectly for me, including the main reason of this research: Rosetta Stone program.
I hope this post helps and saves a lot of time to any of you having this same problem.
If any other questions (or thanks ) reply to this post.

This is great! I've got one follow-on problem to this, though: My format rate seems to keep snapping back to 16000, and breaking until I go back and fix it again (32000 works fine for me). Any idea how to twiddle things so that 32000 is the default for my device?

Why won't my Rosetta Stone open?

I just bought Rosetta Stone TOTALe. I have a Mac with OS X 10.5.8 (9L31a), which should support the program. However, after installing the disc the program will not open. When I click on it bounces once and then closes. I tried deleting my cache but that didn't help. Can anyone help me out?

Thank you Jeremymsu!
I had the same problem with Rosetta Stone Totale. I'd click the icon, it would bounce once and then not load. So I redownloaded both Flash and Air and it launched.
BUT, once it launched I received "Fatal Application Error: #2124" and the program would crash. Here's a link to the Rosetta Stone support page with the fix. I followed the directions and now have the program running like a champ.
http://success.rosettastone.com/ics/support/KBAnswer.asp?questionID=8402&hitOffs et=32+31+24+22+20+18+14+8+7
FYI: I'm runing Lion (10.7.3) on iMac Core i5

Rosetta Stone - cannot install

I have recently purchase Rosetta Stone - it gets all the way through install and then says it failed. Rosetta Stone support told me to check my adobe air version - so i download adobe air and it doesn't install, says my administrator won't allow it. I'm new to Mac and am having a hard time - is this a security setting I can change? Very frustrating to not be able to see an error code on Rosetta Stone or security settings I didn't set.
Per Rosetta Stone support, if I get Adobe Air installed I should try reinstall.

Karen,
If your machine is covered by AppleCare you can call Apple for some help. All new Mac's get 90 days of complimentary AppleCare and it can also be purcharsed. AppleCare extends the warranty to 3 years and also extends telephone help to 3 years. If the machine is yours I would STRONGLY recommend it especially becuase you are new to OS X.
In addition if you have switched from a PC I'd also recommend bookmarking and using these sites. Switch 101, Mac 101 & Find Out How Video tutorials.
Roger

Rosetta Stone doesn't recognize my internal mic

I have a MacBook Pro (OS X 10.7.1) and I'm running Rosetta Stone Version 3, but it doesn't recognize my internal microphone at all. When I got to Audio Settings > Available Microphones, nothing shows up at all. How do I fix this?

Rosetta's response:
Vittal Prasad K: Thank you for contacting Rosetta Stone, my name is Vittal Prasad. How may I help you today?You: working with an iMac, the internal microphone will not work during setup
You: it is working fine on all other programs, and was working fine about a month ago with Rosetta
Vittal Prasad K: I understand your concern.
Vittal Prasad K: I have checked with our database and found that the program you own is Chinese level 1. Correct?You: yes
Vittal Prasad K: Thank you for confirming the information.
Vittal Prasad K: I would like to inform you that, it is recommended to use the USB headset to access the course. If you use an internet microphone then you will experience issues in speaking exercises.
You: we have had no issues until recently, was working fine and able to pass with 100% in speaking excercises
Vittal Prasad K: I understand that but as per the policy we are not authorized to assist learner who are using an internal microphone to access the course.
Vittal Prasad K: I apologize for the inconvenience caused.
You: really??? your software stopped working, and that's the response?

Speaker issues using Rosetta Stone

I am having troubles with the online version of Rosetta Stone in that the speaker is not working using the internal speakers, headset or iPhone headphones. The spoken sentences/words from the app do not come through at all. The mic works fine, which is strange as it has caused issues with a lot of other users.
I have downloaded the latest version of Adobe Flash and have the issue with both Safari and Google Chrome.
I have a 2011 Macbook Air using OS X Yosemite version 10.10.1
Any help much appreciated.

Rosetta Stone chat told me that it's compatible and there aren't any major known issues.

Rosetta Stone FLEXnet and 8111 error

Hello,
I am having quite a uniqe problem with the Rosetta Stone 5 Levels Russian and their support was unable to help me, so I thought I might try my luck here. I have purchased the new RS about two weeks ago, downloaded it, activated and it worked great. Next day, however, it asked me for the activation key again and when I did supply it, it came up with the '8111 - minor error'. The app still runs but does not allow me to access the content. After contacting the RS support and reinstalling the RS it worked again but until I turned off the computer - then again refusing the code. Another guy at RS support told me it might be a anti-virus problem, I've then disabled my anti-virus (Sophos), reinstalled RS and consequently unistalled Sophos and reinstalled RS. Stiil it only worked until the reboot. That took me to the next tier at the RS support. There I was told that it's my mac's fault and that it's somehow causing problems with the Rosetta Stone. I have tried to unintall everything from the RS, all of their files, download them again istall. Still the same story - working until the reboot. It happens that Flexnet - their little program responsible for the activation is never on my activitiy monitor. Neither when the RS is running well or after the reboot. I am out of depth here and so are the guys at their support. I would therefore like to ask if there is a way that my MacBook can be messing their software up? I never had any problems with. Or maybe some other software that I currently have installed is causing the problem?
My MacBook Pro:
Mac OS X Lion 10.7.5
2,7 GHz Intel Core i7
4 GB 1333 MHz DDR3
Intel HD Graphics 3000 384 MB
Also I know some people had the 8111 error when having problem with loop updating - the same update being downloaded and installed on and on. That is not the case for me I can download the 4.5.5 update no problem and it works until the reboot.
Hope that makes sense,
Thank you!

I forgot to mention that I have installed the RS on my PC and it works all fine, no problems whatsoever before and after the reboot. I have tried reinstalling things like Flash Player and Adobe Air but it did not help.

Rosetta Stone help?

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