Route Pattern / Extension Issue

Hello! I'm currently having an issue with a new block of extensions in Call Manager 7.1.5.
We recently ordered a new block of DIDs. The telco sends us the last 4 digits. The last 4 are 9XXX. When dialing these extensions internally, there is an 8-10 second pause of dead air and then it eventually rings through to the phone.
All of my Route Patterns for each site start with a " 9. "
My guess is that when dialing the extension, Call Manager tries to match it to a Route Pattern since it starts with a "9" followed by 3 digits. After it cycles through the Route Patterns and doesn't match it, it eventually routes it to the phone. Is this what's happening? And if so, any thoughts to how I alleviate this issue?
Any recommendations are appreciated.
Thanks!

Hi James,
It appears to be correct. Due to overlapping pattern, the call manager would wait for an inter-digit timeout to expire and route the calls to the correct pattern.
As a workaround, you can try to lower the T302 Timer(inter-digit timeout) in call manager to 4-5 seconds (Service Parameters -> Cisco Call Manager -> T302 Timer).
As this issue is experienced with overlapping pattern, the best way to resolve it to design your dial plan efficient so that there is no overlapping.
HTH,
Jagpreet Singh Barmi

Similar Messages

Route Pattern/Filter Issues

Hello - I had a question that I was hoping someone could help me with. I recently had an issue on CallManager 4.1.3sr6a. I have 10 sites, each using their own set of 6 9.@ route patterns for outgoing calls. Although the patterns are distinct, they all use the same route filters. Today, all of the sites began matching on the route pattern with the seven digit filter rather than matching on the long distance filter when a 91XXXXXXXXXX number was dialed (we tested with a number of numbers in different area codes). I wasn't able to input more digits after the 7th and DNA confirmed that it matched on the seven digit filter. The filters are as follows:
Long Distance =(AREA-CODE EXISTS AND LONG-DISTANCE-DIRECT-DIAL EXISTS)
SevenDigit = (LOCAL-AREA-CODE DOES-NOT-EXIST AND INTERNATIONAL-DIRECT-DIAL DOES-NOT-EXIST AND AREA-CODE DOES-NOT-EXIST AND SERVICE DOES-NOT-EXIST).
I was able to resolve the issue by going to each site, removing the long distance 9.@ pattern and simply readding it (no changes were made to configuration).
It was like it just stopped seeing all patterns using the long distance filter.
I'm wondering if anyone is aware of a bug that may have caused this.
Thanks very much!

For detailed descriptions and examples, refer to the Understanding Route Pattern Wildcards and Special Characters section of Understanding Route Plans.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_0_9/p1rtundr.html

9@ Route Pattern Matched Issues

Unfortunately I have to deal with a lot of 9@ route patterns in our deployment. I understand weird things happen when 9@ is used, but even this one is boggling my mind. So I was hoping someone could help me understand why it's doing what it's doing.
I have a CSS with a collection of partitions. I'll call the 3 I'm interested in the following: One-PT, Two-PT, Three-PT.
One-PT has a route pattern of 9@ with the Local filter applied going to Gateway 1.
Two-PT has a route pattern of 9@ with the Local filter applied going to Gateway 2.
Three-PT has a route pattern of 9.XXXXXXXXXX with no filter applied (those are 10 Xs) going to Gateway 3.
My phone is assigned to the CSS with these 3 partitions. When I dial 9 981 xxx xxxx DNA says that 9@ from One-PT is always matched. If I remove One-PT from the CSS, then 9@ in Two-PT is matched. Only if I remove those 2 partitions does Three-PT get matched.
Now, as I said above I understand 9@ can introduce weird routing issues, but I thought that the route pattern with 9 and 10 Xs would be more specific and it would be matched. Obviously I was wrong, but I'm trying to understand why I was wrong. Is this because the 10 digit number dialed matches the NANP and the Local filter matches a NANP area code? Thus it's the more exact match?
Thanks!

Hi,
As per the following link
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/5_0_4/ccmsys/ccmsys/a03rp.html#wp1050657
"Using the @ Wildcard Character in Route Patterns
Using the @ wildcard character in a route pattern provides a single route pattern to match all NANP numbers, and requires additional consideration.
The number 92578912 matches both of the following route patterns: 9.@ and 9.XXXXXXX. Even though both these route patterns seem to equally match the address, the 9.@ route pattern actually provides the closest match. The @ wildcard character encompasses many different route patterns, and one of those route patterns is [2-9][02-9]XXXXX. Because the number 2578912 more closely matches [2-9][02-9]XXXXX than it does XXXXXXX, the 9.@ route pattern provides the closest match for routing."
Also, check the following post
https://supportforums.cisco.com/discussion/10698966/9-route-pattern
HTH
Manish

Route Pattern issue

I am running Cisco Unified Communications Manager Version 8.6 and I am trying to add a route pattern that I can not get to work. I am copying an existing route pattern that works and only changing the prefix. i.e. 9.331XXXX copied and changed to 9.551XXXX. Both are in the same route list and group and I have verified that the new prefix is a local prefix. When dialing the 551 number it is telling me you need to dial a 1 first. Dialing 9.1551XXXX gets the message that says "your call can not be completed as dialed. please consult your directory.......". If you dial it as 9-1-area code-551XXXX it still tells you that you need to dial a 1 before dialing the number.
Not sure what I am missing but any suggestions would be much appreciated.
John

The only message that comes from CUCM is the "your call cannot be completed as dialed..." all of the other messages come from your telco, you would need to ask them exactly what digits they're expecting to accept the call as valid.
Did you change the RP to be 9.1551XXXX or did you simply tried to dial with 9.551XXXX configured?????
I'm guessing the latter as you got the "your call cannot be completed as dialed..." message from CUCM

Route Pattern Add Question

CUCM 9.1.2
I am trying to get a better understanding of what happens when you add a Route Pattern. When you click save a warning pops up saying
"Any update to this Route Pattern automatically resets the associated gateway or route list."
This pattern is tied to a route list which is then tied to the gateway. What exactly is reset? Will this effect any current calls? How long does this reset take?
Thanks,
Alex

If your route patterns point to route list nothing will be affected, if you point your RP directly to GW or trunk, depending on what is connected to the GW (trunk type) calls may be interrupted. Since you should never point RPs to trunk/GW directly, this is atypically not an issue.
HTH,
Chris

Block route pattern

Hello,
I ran the dial number analyzer and it says a router pattern is blocking the extension im trying to dial on my VOIP network. I tried tracing what partition and calling search space might cause the blocking but cant tell. Where in cucm on version 8 can I know the name of the router pattern that is blocking me from dial that extension?
Thanks,

You need to collect the detailed callmanager traces and look at the Digit Analysis ( DA ) portion. The list of partitions in the 'pss' field should contain the partition of the Route pattern and further the 'RouteBlockFlag' in the DA DA will say 'Route this pattern' or ' Block this pattern ' , here is an example
|StationD - stationOutputActivateCallPlane tcpHandle=0x53563d0
|Digit analysis: match(fqcn="", cn="1000", pss="", dd="")
|Digit analysis: analysis results
|PretransformCallingPartyNumber=1000
|CallingPartyNumber=1000
|DialingPartition=
|DialingPattern=
|DialingRoutePatternRegularExpression=
|DialingWhere=
|PatternType=Unknown
|PotentialMatches=PotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=
|PretransformTagsList=
|PretransformPositionalMatchList=
|CollectedDigits=
|TagsList=
|PositionalMatchList=
|RouteBlockFlag=BlockThisPattern
HTH
manish

Route Pattern Discard Digit

Hello,
I have a all route pattern with a discard digit "9" and the national calling starting from "2" and GSM from "9",
i hear a outside dialtone whenever i press a second digit "9" or digit "2", is it possible to get the outside dial on pressing first digit whcih is discard digit "9"
I think it is not possible but i want to confirm from youll experts,

There are no hints, you really need to check EVERYTHING. DNs, meetme, call park, anything that has a pattern/DN configured. Use the route plan report.
And Suresh is falling in one of the most common mistakes when this happens, "it must be something with 9..."/"it must be a RP/TP", sometimes it might be, many other it won't.
You need to check for ANYTHING that has wildcards that might match 9, as well as anything that start with 9. And not limit yourself to just RPs and TPs.
I can tell you back when I was in TAC, as soon as I asked them if they had configured anything else other than a RP/TP with 9, they often said "Oh yeah, I added a DN/CTI/meet-me, etc with 9, could that be the issue??"
HTH
java
if this helps, please rate
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Adding a Route Pattern to a Line Group?

Hi
We have an analog device which is patched into our Voice Gateway and has a dial peer using extension 444.
I have setup a route pattern within CUCM which points at the gateway for 444.
However I can't seem to add this Route pattern to a line group to be part of a hunt?
The line group seems to be just internal extensions but I need the route pattern of 444 to be in the same line group as two internal extensions?
Thanks

Hi
Route Patterns are used for destinations that are 'off-ssytem' i.e. over trunks and so on.
Line Groups can only contain local lines on the system. This pretty much means only SCCP controlled lines, as CUCM is fully aware of the line state at all times.
If you want a port to be in a line group, you'll need to register it to CUCM as an SCCP gateway.
Aaron

How to create 20000 route pattern at the same time?

I would like to create a partition which contains 20000 different number which a list of ip phone are going to be able to call.
It would be difficult for me of create route pattern one by one. Please How may I proceed?
Thanks in advance.
Best Regards,

If I am understanding you correctly you're trying to allow a subset of the phones in your organization to dial numbers other phones cannot.
Assuming I understand you correctly, you would be better off to go about this in the opposite direction. Current SRND recommendations indicate that the Device CSS is capable of reaching all destinations while the Line CSS imposes any dialing restrictions. It may very well be that you need to create 20,000 route or translation patterns; however, the advise is to place these in a partition that is listed on the Directory Number [Line] CSS and blocks the destination from those phones that should not be able to reach it. This becomes especially useful with other features such as Extension Mobility as the unique list of restrictions follow that DN regardless of the device it is being used on.
As for the "how" part: Current versions of CUCM include an Import/Export menu within BAT. Export the route patterns you have in the cluster now so that you have a properly formatted CSV and accompanying header text file. Replace the rows of the existing records with what you want to add to the database. You can use tools such as 7-Zip to extract and rebuild the TAR file.
Lastly, be mindful of the capacity limits of the database:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/callpros.html#wp1156290
A Unified CM cluster with a very large dial plan containing many gateways, route patterns, translation patterns, and partitions, can take an extended amount of time to initialize when the Cisco CallManager Service is first started. If the system does not initialize within the default time, you can modify the system initialization timer (a Unified CM service parameter) to allow additional time for the configuration to initialize. For details on the system initialization time, refer to the online help for Service Parameters in Unified CM Administration.
You should work with your Cisco Partner who has access to sizing tools before doing this. These tools can calculate the impact that the additional route patterns will have on the cluster.
For Cisco partners and employees, the tools are available at the following locations:•Cisco Unified Communications Sizing Tool is available athttp://tools.cisco.com/cucst•Cisco Unified CM Capacity Tool is available athttp://www.cisco.com/go/cucmct

Detecting a Route Pattern using JTAPI

Hello,
We are trying to develop a JTAPI application that can detect which route pattern is used when a specific Directory Number dials a number. We are using CallManager 7.0
For example: Extension 1001 Dials a land line number 555-1234. I want to detect the name of the route pattern that extension 1001 used to place the call.
I need this information while the call is placed, so CDR is not an option. Thanks

I think the OP is thinking of real-time CTI monitoring. Unfortunately, there's no way to figure this out then and there.. the number you see in (J)TAPI is already translated. Perhaps using the originally dialed number and if there's no translation of the calling number you could check available patterns in the SQL DB, but it would be one heck of a job to get it done seeing that there can be multiple patterns that can apply (in CCM7 you could have transformation patterns, translation patterns and route patterns). Internally, I'm sure CCM has a way to do all this since it's what is needed to route calls, but that functionality isn't exposed.
Now I guess it comes down to how much you need to know this information - is it worth spending considerable effort to replicate what is basically a dialed number analyzer or not?

Does the route list gets reset when adding route pattern in version 9 of CUCM?

Hi All,
I created a new route pattern in call manager version 9 and then associated it to an existing route list. But when I was trying to save the route pattern. I was prompted with the message saying " Any updates to this Route Pattern automatically resets the associated gateway or Route List"
I was not able to see this message on CUCM version 8.6 however on CUCM version 9 it is there.
Does that mean that the route list/gateway will be reset and the existing calls will be dropped?
Or is it a bug?
A response will be greatly appreciated.
Thanks

Hi Farhad,
It does pop up when we modify the Route Pattern in CUCM 8.6 too.
If you asociate the GW/Trunk directly to Route Pattern, yes, it will reset them and calls will be interrupted. To avoid that, we need to associate the Route List to Route Patterns.
//Suresh
Please rate all the useful posts.

I have a WRT54G wireless router. The issue I have is th...

I have a WRT54G wireless router.
The issue I have is that the "wireless network connection" icon light on my laptop stays on continuously and is constantly sending and receiving data even when nothing is open...no Outlook, no browser, no programs.
I have another another desktop PC that is connected thru the same wireless router and the icon light only lights when I open a browser or transmit and receive data thru an action of mine.
With my laptop, as soon as I boot it up, the icon light comes on and stays on with all this data sending and receiving.
Does anyone have any ideas?

You can try to see what connections are active when your laptop is connected. If you're using Windows, bring up command prompt, type "netsat" and see what connections are active to what target(s). Check Task Manager and see what applications or processes are active and using the cpu. Maybe try installing a third-party firewall (ZoneAlarm) that monitors inbound and outbound connections to determine if any rogue applications are running.
"Everybody save your work.......NOW!!"

How do I add a route pattern to CUCM 7.1

I am currently using CUCM7.1 and need to add the route pattern 9911 to dial out to emergency dispatch. I do not want the capability of dialing 9 for an outside line for all users, just when I a calling 911 emergency. We recently changed to dialing a # for an outside line due to excessive 911 hangup calls. I tried adding 9911 to the route pattern list but I am missing something. I received the message stating could not complete call as dialed. Thank you, Cindy

Are you sure the phone has a CSS that allows you to dial 9911??
HTH
java
If this helps, please rate
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Route Pattern CSV File Removes "0" from Called Party Prefix Digits Field

I want to upload over 350 route patterns using BAT Tool in CUCM 9.1. All patterns must have their Called Party Prefix Digits (Outgoing Calls) Field containing 10 numbers with the number "0" at the begining. The Problem is the CSV file removes the leading "0" form the digits. I tried to make the cell type in Excel as "Text" and it worked and the "0" is kept normally, but when I save and close the file then open it again, the cell is defaulted to "General" type and the "0" is disappeared again! Changing the CSV file format to any other one and uploading it to CUCM system generates an error stating that the file format is not supported.
Attached is a sample entry of the CSV file. I want to preserve the whole number "0541234567" in "PREFIX_DIGITS_CALLED_PARTY" Field.
Anyone can help me how to upload this big number of route patterns while preserving the number "0" at the begining?

Make sure you change the csv file when using Excel to "Text" on the cell where the string starts with 0, otherwise Excel assumes this is a number and strips it.
HTH, please rate all useful posts!
Chris

Route pattern to SIP trunk problem

Hello, I have a 2801 router that has been configured with CME and a working SIP connection to my local ISP.
Tested with calls via CME so I know for sure that the SIP config and dial plan is fine on this gateway.
Next I wanted to try out CUCM so I set up a CUCM 8.6 box that is connected to the 2801 router to use as it's SIP gateway.
The only change I made to the gateway router config was to alter the "ip option 150" address so that the phones go to CUCM for their configs etc (which they do with no problems).
Then I set up a SIP trunk in CUCM along with a route pattern which is to use the SIP trunk within the Gateway/Route list option.
But when I make a call that matches this route pattern all I get is the intermittent beep message from the phone. I cannot route calls succesfully through it.
I have checked network connectivity and all is fine. The IP address I specfied in CUCM for the SIP trunk is simply one of the interfaces on the 2801 router and it is definitley reachable.
I also activated "debug ccsip all" on the 2801 gateway router but nothing appears. So it seems like the calls are not even reaching the 2801 gateway ?
Is the problem possibly a conflit between CME on the gateway router and my CUCM ?
Do I need to disable CME somehow on the gateway first ? Or am I not doing something correct in the CUCM config ?
Thank you kindly for any suggestions.
ps. I have attached a couple of screenshots of my config.

Hello, thanks for helping.
I activated "debug voice ccapi inout" as well as "debug ccsip all" on the gateway but nothing showed up.
Therefore I deduce the call is not even making it to across the SIP trunk into the gateway router ?
As I am a newbie trying this out for the first time, it is guranteed to be something really simple.
I have included my running config from the gateway router below..
One addition I made was to add an incoming dial peer. That is "dial peer 5, description CUCM SIP trunk".
I set it up with a destination patter 2... to match my phone config on CUCM which have numbering in the 2000 range.
Sorry, I got RTMT up and running but could not get any meaningful results from it. I need to learn up on that.
I did however run a 'dialed number analysis' from CUCM direct and have attached the result. It seems the dialled number "99" is matching the route pattern OK.
So why is it not then moving down the SIP trunk to my gateway and getting picked up by the incoming dial peer ?
Thanks if you guys can offer any more help.
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname Router
boot-start-marker
boot system flash:c2801-ipvoicek9-mz.151-2.T0a.bin
boot-end-marker
no aaa new-model
clock timezone nzst 13 0
dot11 syslog
ip source-route
ip dhcp pool DATA_SCOPE
   network 192.168.200.0 255.255.255.0
   default-router 192.168.200.1
   dns-server 8.8.8.8
ip dhcp pool VOICE_SCOPE
   network 192.168.100.0 255.255.255.0
   default-router 192.168.100.1
   option 150 ip 192.168.2.115
ip dhcp pool MGMT_SCOPE
   network 192.168.1.0 255.255.255.0
   default-router 192.168.1.99
ip cef
ip name-server 4.2.2.2
no ipv6 cef
multilink bundle-name authenticated
voice class codec 1
codec preference 1 g711alaw
codec preference 2 g729r8
codec preference 3 g711ulaw
codec preference 4 ilbc
voice translation-rule 1
rule 1 /^9/ //
voice translation-profile Strip9ToGetOut
translate called 1
voice-card 0
crypto pki token default removal timeout 0
crypto pki trustpoint TP-self-signed-2995340181
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-2995340181
revocation-check none
crypto pki certificate chain TP-self-signed-2995340181
certificate self-signed 01
3082023E 308201A7 A0030201 02020101 300D0609 2A864886 F70D0101 04050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 32393935 33343031 3831301E 170D3733 30363034 31393534
32305A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 39393533
34303138 3130819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
8100C34D C8ECBB53 E01373A3 2E286B78 2D23042B 1C8588B1 A7861899 BA1C6860
AE1D7868 2A59E3BC 54D0A457 8FFDE27F C09104E5 C7A429F3 74CD9DA8 4A980366
675CC27C CDB94838 821CC05F 2C0AC2BC D882C132 6CAA1FA6 6DA740E4 562428B1
12B741F1 A50C9246 4CC35EDA DEE1D038 3883BB35 A91ABF8B 483E4160 F5FA4B5A
9A570203 010001A3 66306430 0F060355 1D130101 FF040530 030101FF 30110603
551D1104 0A300882 06526F75 74657230 1F060355 1D230418 30168014 72119640
F3396E1F E4168086 D31D8619 0D8337FF 301D0603 551D0E04 16041472 119640F3
396E1FE4 168086D3 1D86190D 8337FF30 0D06092A 864886F7 0D010104 05000381
81003B5A 29DE3A1E C5AB6092 E8D90650 C80752FC 0AAC93FD C5DE3D69 071B08FA
D4013232 81CA07E7 15F90190 6A3AD6A0 1D05F0F2 13479568 888332A5 F81E2681
7DA44095 4D11CFB7 CA79579A 8D95DE54 7B00173C E2C50573 A310C8C9 1487FEFC
CE35B66E 9EF94CFA 8D6D6DCD ADC78132 2709F198 6DF2F0FA D80CC088 D0C4C7D1 080B
      quit
license udi pid CISCO2801 sn FTX0947W07M
username xxx privilege 15 password 0 xxx
interface FastEthernet0/0
ip address 192.168.3.50 255.255.255.0
duplex auto
speed auto
interface FastEthernet0/1
no ip address
duplex auto
speed auto
interface FastEthernet0/1.2
encapsulation dot1Q 2
ip address 192.168.2.1 255.255.255.0
interface FastEthernet0/1.99
encapsulation dot1Q 99
ip address 192.168.1.99 255.255.255.0
interface FastEthernet0/1.100
description voice_VLAN
encapsulation dot1Q 100
ip address 192.168.100.1 255.255.255.0
interface FastEthernet0/1.200
description data_VLAN
encapsulation dot1Q 200
ip address 192.168.200.1 255.255.255.0
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip route 0.0.0.0 0.0.0.0 192.168.3.1
logging esm config
tftp-server flash:/phone/7940-7960/P00307020200.bin alias P00307020200.bin
tftp-server flash:/phone/7940-7960/P00307020200.loads alias P00307020200.loads
tftp-server flash:/phone/7940-7960/P00307020200.sb2 alias P00307020200.sb2
tftp-server flash:/phone/7940-7960/P00307020200.sbn alias P00307020200.sbn
control-plane
mgcp fax t38 ecm
dial-peer voice 1 voip
description local_7_Digit_Calling
translation-profile outgoing Strip9ToGetOut
destination-pattern 9[2-9]......
session protocol sipv2
session target ipv4:203.184.16.2
voice-class codec 1
dial-peer voice 2 voip
description international_calling
translation-profile outgoing Strip9ToGetOut
destination-pattern 900T
session protocol sipv2
session target ipv4:203.184.16.2
voice-class codec 1
dial-peer voice 3 voip
description national_calling
translation-profile outgoing Strip9ToGetOut
destination-pattern 90[34679].......
session protocol sipv2
session target ipv4:203.184.16.2
voice-class codec 1
dial-peer voice 4 voip
translation-profile outgoing Strip9ToGetOut
destination-pattern 90[34679].......
dial-peer voice 5 voip
description CUCM SIP trunk
destination-pattern 2...
session protocol sipv2
session target ipv4:192.168.2.115
voice-class codec 1
sip-ua
authentication username xxxxxxxxxx password xxxxxxxx
060
telephony-service
max-ephones 10
max-dn 20
ip source-address 192.168.1.99 port 2000
load 7960-7940 P00307020200
max-conferences 4 gain -6
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn 1 dual-line
number 1000
name Lydia Francis
ephone-dn 2 dual-line
number 1001
name Leah Francis
ephone-dn 3 dual-line
number 1002
n
ephone-dn 4 dual-line
number 1003
ephone 1
mac-address C80A.A970.01DE
type CIPC
button 2:2
ephone 2
mac-address 000C.3070.8705
button 1:1 2:15
ephone 3
mac-address 000C.8546.5954
button 1:3 2:15
line con 0
logging synchronous
line aux 0
line vty 0 4
privilege level 15
login local
transport input telnet ssh
scheduler allocate 20000 1000
ntp server 195.43.74.123
end

Route Pattern / Extension Issue

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