Route Pattern/Filter Issues

Hello - I had a question that I was hoping someone could help me with. I recently had an issue on CallManager 4.1.3sr6a. I have 10 sites, each using their own set of 6 9.@ route patterns for outgoing calls. Although the patterns are distinct, they all use the same route filters. Today, all of the sites began matching on the route pattern with the seven digit filter rather than matching on the long distance filter when a 91XXXXXXXXXX number was dialed (we tested with a number of numbers in different area codes). I wasn't able to input more digits after the 7th and DNA confirmed that it matched on the seven digit filter. The filters are as follows:
Long Distance =(AREA-CODE EXISTS AND LONG-DISTANCE-DIRECT-DIAL EXISTS)
SevenDigit = (LOCAL-AREA-CODE DOES-NOT-EXIST AND INTERNATIONAL-DIRECT-DIAL DOES-NOT-EXIST AND AREA-CODE DOES-NOT-EXIST AND SERVICE DOES-NOT-EXIST).
I was able to resolve the issue by going to each site, removing the long distance 9.@ pattern and simply readding it (no changes were made to configuration).
It was like it just stopped seeing all patterns using the long distance filter.
I'm wondering if anyone is aware of a bug that may have caused this.
Thanks very much!

For detailed descriptions and examples, refer to the Understanding Route Pattern Wildcards and Special Characters section of Understanding Route Plans.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_0_9/p1rtundr.html

Similar Messages

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    Hi,
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    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname Router
    boot-start-marker
    boot system flash:c2801-ipvoicek9-mz.151-2.T0a.bin
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    no aaa new-model
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       default-router 192.168.200.1
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    multilink bundle-name authenticated
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    codec preference 2 g729r8
    codec preference 3 g711ulaw
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    crypto pki certificate chain TP-self-signed-2995340181
    certificate self-signed 01
      3082023E 308201A7 A0030201 02020101 300D0609 2A864886 F70D0101 04050030
      31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
      69666963 6174652D 32393935 33343031 3831301E 170D3733 30363034 31393534
      32305A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
      4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 39393533
      34303138 3130819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
      8100C34D C8ECBB53 E01373A3 2E286B78 2D23042B 1C8588B1 A7861899 BA1C6860
      AE1D7868 2A59E3BC 54D0A457 8FFDE27F C09104E5 C7A429F3 74CD9DA8 4A980366
      675CC27C CDB94838 821CC05F 2C0AC2BC D882C132 6CAA1FA6 6DA740E4 562428B1
      12B741F1 A50C9246 4CC35EDA DEE1D038 3883BB35 A91ABF8B 483E4160 F5FA4B5A
      9A570203 010001A3 66306430 0F060355 1D130101 FF040530 030101FF 30110603
      551D1104 0A300882 06526F75 74657230 1F060355 1D230418 30168014 72119640
      F3396E1F E4168086 D31D8619 0D8337FF 301D0603 551D0E04 16041472 119640F3
      396E1FE4 168086D3 1D86190D 8337FF30 0D06092A 864886F7 0D010104 05000381
      81003B5A 29DE3A1E C5AB6092 E8D90650 C80752FC 0AAC93FD C5DE3D69 071B08FA
      D4013232 81CA07E7 15F90190 6A3AD6A0 1D05F0F2 13479568 888332A5 F81E2681
      7DA44095 4D11CFB7 CA79579A 8D95DE54 7B00173C E2C50573 A310C8C9 1487FEFC
      CE35B66E 9EF94CFA 8D6D6DCD ADC78132 2709F198 6DF2F0FA D80CC088 D0C4C7D1 080B
          quit
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    duplex auto
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    dial-peer voice 1 voip
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    description international_calling
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    description CUCM SIP trunk
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    transfer-system full-consult
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    number 1000
    name Lydia Francis
    ephone-dn  2  dual-line
    number 1001
    name Leah Francis
    ephone-dn  3  dual-line
    number 1002
    n
    ephone-dn  4  dual-line
    number 1003
    ephone  1
    mac-address C80A.A970.01DE
    type CIPC
    button  2:2
    ephone  2
    mac-address 000C.3070.8705
    button  1:1 2:15
    ephone  3
    mac-address 000C.8546.5954
    button  1:3 2:15
    line con 0
    logging synchronous
    line aux 0
    line vty 0 4
    privilege level 15
    login local
    transport input telnet ssh
    scheduler allocate 20000 1000
    ntp server 195.43.74.123
    end

  • CUCM to CVP calls. CTI-RP vs Route Pattern

    CVP 9 or above
    CUCM 9 or above
    Requirement:
    1. Consultive Warm Transfer - The agents to be able to transfer calls to a a different department by dialing an internal number and wait in the queue until answered.
    2. Internal - Back-office people to dial internal IT-Helpdesk or HR
    I see the above call flows as same, i.e. a Call Originating from CUCM to CVP .... correct me please?
    I have tested both and they both work exactly the same way, i.e. using a CTI-RP associated to PGUSER, ICM answers it sends correlation id to CUCM and CUCM sends this to CVP ...AND... using a simple route patters instead point to CUCM-CVP SIP trunk. Functionally they behave same way - ICM/CVP answers and queues call until answered.
    But the documentation confuses me, below snippet from CVP Config Guide
    "... Calls Originated by Unified CM
    Internal Help Desk calls: For these calls, the Unified Communication Manager (CM) phone user calls a CTI Route Point
    Consultative Warm Transfer: For these calls, a Unified CM agent places the caller on hold and dials in to Unified ICME to reach a second agent .... "
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    (*1) Note For warm transfers, the call from Agent 1 to Agent 2 does not typically use a SIP Trunk, but you must configure the CTI Route Point for that dialed number on the Unified CM server and associate that number with your peripheral gateway user (PGUSER)
    (*2) And then again on the same doc under 'Unified ICME Warm Consult Transfer/Conference to Unified CVP' chapter/section it mentiones doing this using a Route Patter 'Create a route pattern and assign the route list to the route pattern'
    So the confusion is
    1. Why treat these call flows as Internal and Warm Transfer - they are calls from CUCM to CVP for the same end result - queue the call and transfer to an agent?
    2. Route pattern or CTI-RP, what diff it makes? They both behave the same way, so is there a diff from reporting point of view that a call to CTI-RP are treated as Transferred rather than new calls or what?
    3. Also if you compare (*1) & (*2) above, they both talk about Warm Transfer and *1 says 'must use CTI-RP' and *2 says use a Route Pattern?
    Please assist.
    Thanks & Regards,
    Kartik

    Kartik,
    The Route Pattern that is mentioned is used for connecting a call leg through CVP to a local VXML Gateway for media playback. The CTI Route Point is entirely different from the Route Pattern/Route List setup. Here's the basic call flow:
    Internal caller dials DN
    DN hits CTI RP in CUCM. CTI RP sends call to ICM.
    ICM matches DN to Call Type to Script, executes Script.
    At some point, Script has either Send To VRU or a Run Ext. Script node.
    ICM sends CUCM Network VRU label back to CUCM.
    CUCM routes label using Route Pattern and Route List. The CSS of the internal caller determines how this is modified, i.e. which prefix digits to add for determining VXML gateway to route to.
    Call is sent to CVP through SIP trunk
    CVP receives call, tells ICM it has the call.
    CVP starts new call leg to VXML gateway with digit string to match bootstrap dial-peer.
    VXML Gateway receives call, initiates bootstrap TCL and VXML magic.
    Yes, this is basically the same call flow for a fresh internal call to a queue, or an internal warm transfer to a queue. The CTI Route Point is needed in both cases. The Route Pattern/Route List combo is needed in both cases.
    When you start looking at reporting, yes of course the two call scenarios are different. One is a transfer, the other isn't. The transferred call will have a more complex call history if you look at it in the TCDR.
    From the standpoint of call legs, you will use less legs if you do a direct (one-step) transfer instead of a warm transfer. It is also simpler to maintain the call context in that case. In a warm transfer scenario, the agent is putting a caller on hold, then starting a new call, and joining the two calls together. The new call is coming from the agent, not the original caller. In a direct transfer, CVP just takes back the original call, potentially does more queuing, then sends the original caller to a new agent target.
    -Jameson

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