Router firewall giving packet loss

I have a WRT54GX4 and when I have the built in firewall running it gives me packet loss, most noticibly in the game Red Orchestra. I tried forwaring ports and it still occured. Even if I run the firewall with DMZ on my computer it still gets packet loss. The only way I have found to cure it is to completely disable the routers firewall, which is definantly something I'd like to stay away from.

No issues with the routing.. everything is fine
is this due to flooding, how to rectify it. please help me

Similar Messages

  • Linksys Wireless Router - Unusable internet and major packet loss

    I installed a Linksys Wireless router at my friend's home and the internet connection is nearly unusable. About 1 in every 10 packets are lost between the router and internet modem. I have replaced this router with a 2 brand new routers of the same make and incurred the same problem (new ethernet cables and new power supplies as well). Even if wireless is disabled on the router, the same problem occurs. Interestingly, I tried a basic non-wireless router and there is no problem whatsoever. Any ideas on what could be causing the wireless routers to not work correctly?

    First, connect your system up:    EUM3005 -- WRT54GS -- computer.  And in the computer, temporarily turn off your software firewall.  Does this correct your packet loss problem?  If not, then power down your system, and proceed with the following tests, and post your results:
    Connect your computer directly to your EUM3005 modem.  (Do not use the WRT54GS for this test.)  Power up your system, and verify that you have a working Internet connection, then do the following:
    In the computer, go to "Start" > All Programs > Accessories > Command Prompt.
    A black DOS box will appear. Type in "ipconfig /all" (with no quotes), then hit the Enter key.   Post all of your results, except post only the first half of your IP address.  To copy the results to your post, highlight the data, then use the copy (Ctrl-c) keys and the paste (Ctrl-v) keys.
    Next, power down your entire system, then connect the WRT54GS to your EUM3005.  Connect your computer to the WRT54GS.  Boot up your system.  Go into the WRT54GS setup menu  (at 192.168.1.1)  and ping the EUM3005.  Did that work?  Next, in the WRT54GS, go to the "Status" tab, "Router" subtab.   Look down the page to the area labeled "Internet", then post the following info from the page:  "Login type", "IP address", "Subnet mask", "Default Gateway", and "Primary DNS"  values, except post only the first half of your IP address.
    Is the IP address the same from both tests?

  • 7613 Router - Packet-loss on a LAN link between 6704 and ES 2T

    Hi
    After connecting two ends of a 10 Gig LAN Link from a 6704 on one 7613 to a ES 2T on another 7613 , then we have packet loss on that link beyond a specific traffic limit !
    Please note that after changing both boards to ES 2T we have no problem and LAN/WAN mode is also checked . 

    Ash wrote:
    It's dropping pings, you can see that clearly from the above. It's intermittent. Whilst a drop in pings isn't the definitive sign of packetloss, the way in which it's doing it is.
    If it was going to drop it through flooding it simply wouldn't respond at all after the first few. It it was configured to not respond, it simply wouldn't.
    Pings to any external source - (not to the device itself) are also failing intermittently. This indicates that a device along the traffic path is having issues.
    I can screenshot a nice disconnection plug in games, but there's no real need.
    The evidence is there if you know how to interpret it. This needs to be investigated.
    A question for you then!
    What happens when your router gets repeated pings from the same source?
    Does it not block them as a possible DDOS attack?
    The more gamers try this tactic the worse their traces will get & it will more than likely also affect other gamers interested in low latency through these same nodes!
    Check the timings between the true source & destination by all means but please do not
    unnecessarily stress individual points on the main ISP network backbones!
    "I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

  • Terrible Packet Loss in Game- Please help!

    Computing statistics for 100 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Sam-PC.home [192.168.1.5]
    0/ 25 = 0% |
    1 2ms 0/ 25 = 0% 0/ 25 = 0% Wireless_Broadband_Router.home [192.168.1.1]
    1/ 25 = 4% |
    2 13ms 1/ 25 = 4% 0/ 25 = 0% L100.WASHDC-VFTTP-126.verizon-gni.net [173.66.228.1]
    0/ 25 = 0% |
    3 11ms 1/ 25 = 4% 0/ 25 = 0% G1-5-0-4.WASHDC-LCR-21.verizon-gni.net [130.81.213.68]
    0/ 25 = 0% |
    4 20ms 1/ 25 = 4% 0/ 25 = 0% so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.151.230]
    0/ 25 = 0% |
    5 12ms 1/ 25 = 4% 0/ 25 = 0% 0.xe-8-0-0.BR2.IAD8.ALTER.NET [152.63.38.129]
    0/ 25 = 0% |
    6 34ms 1/ 25 = 4% 0/ 25 = 0% ae17.edge1.washingtondc12.level3.net [4.68.62.137]
    0/ 25 = 0% |
    7 33ms 2/ 25 = 8% 1/ 25 = 4% vl-3503-ve-117.ebr1.Washington12.Level3.net [4.69.158.26]
    0/ 25 = 0% |
    8 29ms 3/ 25 = 12% 2/ 25 = 8% ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
    0/ 25 = 0% |
    9 30ms 2/ 25 = 8% 1/ 25 = 4% ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
    0/ 25 = 0% |
    10 50ms 1/ 25 = 4% 0/ 25 = 0% ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
    1/ 25 = 4% |
    11 56ms 2/ 25 = 8% 0/ 25 = 0% ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]
    0/ 25 = 0% |
    12 54ms 2/ 25 = 8% 0/ 25 = 0% ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
    0/ 25 = 0% |
    13 54ms 2/ 25 = 8% 0/ 25 = 0% 4.59.197.34
    1/ 25 = 4% |
    14 50ms 3/ 25 = 12% 0/ 25 = 0% 64.25.32.9
    0/ 25 = 0% |
    15 --- 25/ 25 =100% 22/ 25 = 88% 64.25.32.26
    0/ 25 = 0% |
    16 48ms 3/ 25 = 12% 0/ 25 = 0% 64.25.39.1
    These are the results of a test I ran, but I don't know how to solve the problem. The game is unplayable because of the amount of packet loss. I know it is an issue of connection between the game and my router, so should I get a new router if mine is old?

    The router I would imagine to be okay for the first bit, but for the sake of things, reboot the router and also try giving your ONT a reboot by unplugging it from AC power and then disconnecting the battery. Re-connect it after 30 seconds by connecting the battery and then plugging it back into AC power.
    Also, see if the packet loss takes place during specific times of the day. If your router has a WAN connection over Coax (rather than an Ethernet connection) to your ONT, also consider checking your MoCa speeds based on this FAQ. Poor MoCa speeds can suggest shoddy coaxial causing some issues, too: https://secure.dslreports.com/faq/verizonfios/3.2_MOCA#16569
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Packet loss when flood pinging a Mac

    I had some trouble transferring large files between my iMac and my MBP the other day and so started a bit of investigation. Mistake really - here is what I found:
    All mac targets are running up-to-date Leopard and use intel processors.
    The home network has a linksys wireless router - all devices connected by copper.
    flood ping tests with command 'sudo ping -f <target>:
    from iMac to MBP shows 30% packet loss
    from MBP tp iMac shows 33% packet loss
    from iMac to windows laptop 0% packet loss
    from iMac to linksys router 0% packet loss
    from iMac to Freecom NAS box 0% packet loss
    from MBP to windows laptop 0% packet loss
    from MBP to linksys router 0% packet loss
    from MBP to Freecom NAS box 0% packet loss
    I took the macbook to work and picked targets on another site, several busy switch hops away.
    from MBP to windows desktop 0% packet loss
    from MBP to another iMac 26% packet loss
    from MBP to mac mini 28% packet loss
    from MBP to linux server 0% packet loss
    from linux server to MBP 32% packet loss
    The firewall is off on all the targets.
    Seem clear enough - Mac machines can't handle high ping loads. It is no good telling me they don't have to. If they can answer a ping at all, they should be able to handle the load. It is a perfectly acceptable way of stress testing the link. File transfers are generally not an issue but now I want to know...
    Why can't the macs handle the ping floods?
    Is this indicative of any other weakness in the IP stack?
    Pete

    I had a suspicion of packet loss on my internet connection but could not be certain it was the ISP at fault. The fact that I had been having trouble transferring large files between my machines led me to look for possible local problems.
    Network fault finding should always examine the hardware first so I wanted to see if there was anything about the cabling or the router which might be causing packet loss.
    Actually copying data about the network is a pretty poor way to test things because you have several additional layer of complexity that can colour the results.
    When I had narrowed down the flood ping packet loss to the macs, I went hunting on the 'net. There were plenty of people who were reporting various kinds of packet loss. Enough of them that I wondered if there was something more to it. Some of them were talking about similar symptoms to mine. The respondents usually answered a question other than the one asked so I thought I would put up some tests and see if there was actually a problem anywhere.
    Now I know it is a 'feature' rather than a fault, I can work around it.
    Thanks anyway
    Pete

  • ME 3400 PACKET LOSS

    e3400 packet loss
    I have a me3400 connected as follows:
    in port G1 / 0 fiber optic switch connects 7 WS-C2960-24TC-s.
    The switches are running vlans 2960 and serves to intervlan ME3400 routing.
    All of the GTW vlans are defined in the ME3400, in addition this does dhcp for network VLANs.
    In the port f0 / 1 is defined as non-me3400 swichport and create an interconnection network with a firewall that outputs the internet
    in ports f0 / 5 f0 / 6 is set up a vlan me3400 additional servers
    problem:
    When a machine that is in the vlans, located in any switch in 2960, seeking access to the servers connected to the f0 / 5 f0 / 6 has lost and slowly, the same is true if you want to access the internet.
    Tests done from a PC on the vlans.
    If it pings with size 100 to the servers or the firewall is not a problem.
    but if you increase the size of the datagram to 500 or 1000 are lost. \
    If ping with size of 1000 from a PC to me3400 no problem.
    From me3400 If you ping the router or 100 servers with no loss size, but if it increases to 500 or more lost packets again has all of the above results that both the internet as accceso to this rather slow servers . It is worth mentioning that the vlan voip telephony and servcio not a problem.
    Assistant to the configuration of me3400
    sh ver
    Switch Ports Model SW Version SW Image
    * 1 26 ME-3400-24TS-A 12.2(55)SE ME340x-METROIPACCESSK9-M
    CPU utilization for five seconds: 9%/3%; one minute: 10%; five minutes: 9%
    SWICHT-MAIN#sh run
    Building configuration...
    Current configuration : 5733 bytes
    version 12.2
    no service pad
    service timestamps debug uptime
    service timestamps log uptime
    no service password-encryption
    hostname SWICHT-MAIN
    boot-start-marker
    boot-end-marker
    enable secret 5 $1$EBwk$LIAacdQj3VxvaNUUiBuzk1
    no aaa new-model
    system mtu routing 1500
    ip routing
    ip dhcp excluded-address 192.168.150.2 192.168.150.33
    ip dhcp pool wifi-alumnos
    network 192.168.152.0 255.255.255.0
    default-router 192.168.152.1
    dns-server 190.4.6.194
    ip dhcp pool telefonos
    network 192.168.151.0 255.255.255.128
    default-router 192.168.151.1
    ip dhcp pool wifi-administrativa
    network 192.168.153.0 255.255.255.128
    default-router 192.168.153.1
    dns-server 190.4.6.194
    ip dhcp pool AP+SIN-IP
    network 192.168.150.0 255.255.255.0
    default-router 192.168.150.1
    crypto pki trustpoint TP-self-signed-2032354048
    enrollment selfsigned
    subject-name cn=IOS-Self-Signed-Certificate-2032354048
    revocation-check none
    rsakeypair TP-self-signed-2032354048
    crypto pki certificate chain TP-self-signed-2032354048
    certificate self-signed 01
    30820244 308201AD A0030201 02020101 300D0609 2A864886 F70D0101 04050030
    31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
    69666963 6174652D 32303332 33353430 3438301E 170D3933 30333031 30303031
    30335A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
    4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 30333233
    35343034 3830819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
    8100EC3D 75F8B980 C2788415 51766BB5 17CA2AFC 6FA69FE7 E1CCF252 A82EFFE6
    1B2A4B25 F4B93A0F BA1DE932 FEFDA3E6 B2B8A20C 6322D58F 1164F87A 0AC837B3
    E602E824 9E692394 F616E907 6779C8C8 12111E3B C8F3BF57 1ED89E10 76767BB0
    7658715F B95F2D47 B7986E5B DE1A8C7C 71358900 1A9B7F00 0845E024 170B6031
    73650203 010001A3 6C306A30 0F060355 1D130101 FF040530 030101FF 30170603
    551D1104 10300E82 0C535749 4348542D 4D41494E 2E301F06 03551D23 04183016
    8014D21E 00624A3E A7974522 3D33F971 714928BC 412A301D 0603551D 0E041604
    14D21E00 624A3EA7 9745223D 33F97171 4928BC41 2A300D06 092A8648 86F70D01
    01040500 03818100 BC45CDE9 CD7B23D8 44B1E597 70D088D6 19935AB0 D8D52735
    5BFEC71B C8D688BA 76425E3F C220BAC7 D076C4C1 3EA78927 D35A8CF6 228F69AD
    EDB74205 897C32E4 645B788C F20F8247 26DB7755 B280E433 B8BA112D 68510F82
    BA44600E DF4A316E C3928098 440870B1 028677FF AF6CBA07 1B66200A EC57221E
    1C934403 9900B785
    quit
    spanning-tree mode rapid-pvst
    spanning-tree extend system-id
    vlan internal allocation policy ascending
    vlan 2-6
    ip tcp mss 1430
    class-map match-any ping-class
    match access-group 101
    policy-map ping-policy
    class ping-class
    police cir 1000000
    interface FastEthernet0/1
    description HACIA FORTINET
    port-type nni
    no switchport
    ip address 192.168.149.2 255.255.255.252
    ip accounting output-packets
    ip tcp adjust-mss 1430
    service-policy input ping-policy
    interface FastEthernet0/2
    switchport trunk allowed vlan 1-4
    switchport mode trunk
    service-policy input ping-policy
    interface FastEthernet0/3
    switchport access vlan 4
    switchport trunk allowed vlan 1-4
    service-policy input ping-policy
    interface FastEthernet0/4
    switchport access vlan 5
    switchport trunk allowed vlan 1-5
    service-policy input ping-policy
    interface FastEthernet0/5
    switchport access vlan 6
    service-policy input ping-policy
    interface FastEthernet0/6
    switchport access vlan 6
    service-policy input ping-policy
    interface FastEthernet0/7
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/8
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/9
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/10
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/11
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/12
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/13
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/14
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/15
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/16
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/17
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/18
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/19
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/20
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/21
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/22
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/23
    shutdown
    service-policy input ping-policy
    interface FastEthernet0/24
    shutdown
    service-policy input ping-policy
    interface GigabitEthernet0/1
    port-type nni
    switchport mode trunk
    interface GigabitEthernet0/2
    port-type nni
    switchport mode trunk
    interface Vlan1
    description LAN EQUIPOS SWITCH Y APS
    ip address 192.168.150.1 255.255.255.192
    interface Vlan2
    description RED TELEFONOS IP
    ip address 192.168.151.1 255.255.255.0
    interface Vlan3
    description RED WIFI ALUMNOS
    ip address 192.168.152.1 255.255.255.0
    interface Vlan4
    description RED WIFI ADMINISTRATIVA
    ip address 192.168.153.1 255.255.255.0
    interface Vlan5
    description RED LAN CABLEADA
    ip address 192.168.154.1 255.255.255.0
    interface Vlan6
    description LAN HOTELES Y PAGINA WWW
    ip address 192.168.155.1 255.255.255.248
    ip http server
    ip http secure-server
    ip classless
    ip route 0.0.0.0 0.0.0.0 192.168.149.1
    ip sla enable reaction-alerts
    access-list 101 permit ip any any
    line con 0
    line vty 0 4
    password
    login
    line vty 5 15
    login
    end

    Have you try to remove the service-policy from the interfaces or increase the CIR?

  • 100% packet loss

    Hi there,
    I get 100% packet loss whilst I am playing online on the Xbox, it only occurs on FIFA 13, I have contacted EA and they have said the packet loss occurs within the BT network, I was wondering if anyone else has the same problem and whether you could help me? Here is my trace route to the EA servers [Easo.ea.com];
    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    BTHomeHub.home 192.168.1.254 1 1ms 2ms 0% 37 / 37 1ms / 41ms
    * Unknown Host * 217.32.147.102 2 6ms 7ms 0% 37 / 37 6ms / 12ms
    * Unknown Host * 217.32.147.142 3 8ms 8ms 0% 37 / 37 6ms / 32ms
    * Unknown Host * 212.140.206.82 4 11ms 11ms 0% 37 / 37 10ms / 15ms
    * Unknown Host * 217.41.169.221 5 10ms 10ms 0% 37 / 37 10ms / 16ms
    * Unknown Host * 217.41.169.109 6 11ms 11ms 0% 37 / 37 10ms / 22ms
    * Unknown Host * 109.159.251.211 7 12ms 100% 0 / 37
    core1-te-0-0-0-17.ilford.ukcore.b109.159.251.189 8 20ms 100% 0 / 37
    core1-pos9-1.telehouse.ukcore.bt.194.74.65.114 9 17ms 100% 0 / 37
    166-49-211-153.eu.bt.net 166.49.211.153 10 18ms 26ms 0% 37 / 37 18ms / 191ms
    t2a1-ge4-0-0.uk-lon1.eu.bt.net 166.49.135.17 11 15ms 17ms 0% 37 / 37 15ms / 28ms
    te0-7-0-3.ccr21.lon01.atlas.cogen130.117.14.49 12 20ms 19ms 0% 37 / 37 18ms / 21ms
    te0-3-0-5.mpd21.lon13.atlas.cogen130.117.0.58 13 20ms 100% 0 / 37
    te0-0-0-4.ccr21.bos01.atlas.cogen154.54.5.161 14 94ms 100% 0 / 37
    * Unknown Host * 154.54.5.98 15 99ms 100% 0 / 37
    te0-1-0-5.mpd21.iad02.atlas.cogen154.54.5.46 16 93ms 100% 0 / 37
    * Unknown Host * 154.54.88.173 17 100ms 124ms 0% 37 / 37 97ms / 459ms
    * Unknown Host * 154.54.88.173 18 99ms 114ms 0% 37 / 37 97ms / 200ms
    fert07-eqx-iad.ea.com 159.153.224.226 19 94ms 100% 0 / 36
    fert07-eqx-iad.ea.com 159.153.224.226 20 97ms 100% 0 / 36

    Can you confirm what test you ran that gave you these statistics?
    100% packet loss would mean that there is nothing coming through the pipe for that period of time.  You are essentially disconnected at 100% loss, speed is the least of your concerns.  That is also going to depend on what you are testing your packet loss test against.  Perhaps VZW is blocking this particular test from completing.
    A more standard test is to get a browser, connect to the Jetpack and navigate to SpeedTest.net.  Run a few tests here and take the average speeds that are recorded to paint a better picture.
    Xbox also has well known limitations with the VZW 4G LTE network.  Unless something new has happened all Xbox users on 4G LTE are not able to host multiplayer games due to the NAT firewall that runs that network. 

  • High Packet Loss, High Ping and Slow Connection Ov...

    Hi There,
    I have been a customer with the BT unlimited broadband package for a little under two years and up until recently have had no real issues with the service. This was until around 3/4 weeks ago I noticed that the internet was very slow and certain online games or applications like Netflix would lose all of its quality or stop completely. At first I thought nothing of it and simply reset my BT Home hub router, and sure enough everything was back to normal. However after around 2-3 hours of moderate use (gaming online or watching Netflix) the problem surfaced again.
    Now I am lucky if I can get the entire way through a 40 minute TV episode before the quality drops and/or the service requires buffering. I have already contacted BT via the helpline and the service lady ran through the obligatory steps (turn off, wait 5 minutes, reset the home hub etc.) but she failed to understand that although rebooting the home hub does alleviate the problem initially, the symptoms of a slow connection, high packet loss and high ping always return within an hour.
    Four the last couple of weeks I have been trying to investigate the problem myself and I have done the following things:
    Tested the line using the master socket (no difference)
    Opened the ports on my firewall within the home hub (no difference)
    Directly wired in the computer instead of relying on the wifi (no difference)
    Tested for interference from neighbours wifi using inSSIDider office (it wasn’t, operating on different channels)
    Switched every device that requires internet off apart from the PC (no difference)
    So with all that in mind I am fairly confident that it is nothing within my house that has caused a significant reduction in internet quality.
    Now I have tried my best to display the problem I am having by recording the connection quality for the last 24 hours. The table below represents the condition and quality of the connection after leaving it a period of time without resetting:
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 21:52:14
    Downstream:
    12.96 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.7 dB / 5.4 dB
    Line attenuation (Down/Up):
    29.4 dB / 16.4 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    987297 / 12745
    CRC Events (Down/Up):
    254 / 15268
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    2437 / 252630
    Error Seconds (Local/Remote):
    189 / 36430
    And here is a result of the ping and packet loss during this time:
    Now I immediately reset the home hub after running that test and ran the test again. These are the results I a achieved within 2 minutes of internet connectivity:
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:01:05
    Downstream:
    13.77 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.4 dB / 5.6 dB
    Line attenuation (Down/Up):
    29.4 dB / 16.4 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    159 / 12746
    CRC Events (Down/Up):
    1 / 15573
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 252639
    Error Seconds (Local/Remote):
    1 / 36438
    Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following: 
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:52:31
    Downstream:
    13.77 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.1 dB / 5.4 dB
    Line attenuation (Down/Up):
    29.4 dB / 16.4 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    14544 / 12749
    CRC Events (Down/Up):
    14 / 15584
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    72 / 252647
    Error Seconds (Local/Remote):
    10 / 36449
    What is causing this poor quality in connection and what can be done to rectify the problem?
    Thank you for your response in advanced.
    Regards,
    Richard.

    Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:17:47
    Downstream:
    12.96 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.0 dB / 5.2 dB
    Line attenuation (Down/Up):
    28.7 dB / 15.9 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    26417 / 5
    CRC Events (Down/Up):
    1 / 303
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    31 / 11
    Error Seconds (Local/Remote):
    10 / 36522
    I have also checked if the bell wire was attached and it is not. My socket is of the new type with the inclusion of an inductor on the faceplate. My ADSL filters and modem cable already have the middle connecting pins removed so I don’t think it is a wiring problem, at least in my apartment anyway. I have also searched for problems with the exchange and they are showing green for my area. (Liverpool Central)
    I have just rang the quiet line and I do not appear to have any noise on the line. However, all I have is a cordless phone and I know that is not ideal for determining noise due to the radio frequency interfering with the phone speaker.
    Again thank you for you time on this issue.
    Regards,
    Richard

  • How do I fix 100% packet loss?

    I have an 8mb connect but i roughly get like 4-5mb. I think i have the homehub version 1 or 1.5.
    When i search for servers on Counter Strike Source and team fortress the whole interenet just resets and no servers found. I posted on the steam forums and they said it wass to do with packet loss.
    I tried to test for packet loss on http://freeola.com/line-test/ and it says i have 100% packet loss then i tried on http://pingtest.net/ and it was unable to test for packet loss.
    How do i fix 100% packet loss?

    matrixrory wrote:
    I have an 8mb connect but i roughly get like 4-5mb. I think i have the homehub version 1 or 1.5.
    When i search for servers on Counter Strike Source and team fortress the whole interenet just resets and no servers found. I posted on the steam forums and they said it wass to do with packet loss.
    I tried to test for packet loss on http://freeola.com/line-test/ and it says i have 100% packet loss then i tried on http://pingtest.net/ and it was unable to test for packet loss.
    How do i fix 100% packet loss?
    Hi. Welcome to the forums.
    I tried both, and the freeola one failed with 100% packet loss, but the pingtest site returned 0% packet loss.
    I expect the former is being blocked by firewall/router as expected.
    Seems like they aren't quite doing the same thing.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Excessive Packet Loss 1.87 Mb/s Down 39.63 Mb/s Up - 90.19% limited?

    Hello everyone, my name is Sherri.  I became a Fios Internet 50/25 subscriber 4 days ago.  For the first 24 hours speedtest.verizon.net was giving me as much as a 60/30 speed results.  The next morning I noticed web pages taking abnormally long to load (even google.com), so I decided to check my speed again and am now getting as low as 1MB/s download wired or wirelessly.  My upload remains unaffected but browsing can get so slow it's almost unusable.  Any large downloads I try end up failing (i.e. cyanogenmod nightlies).  This has been going on for the past 3 days on all of my devices (android, PC, Macbook).
    How can I check if this is a fixable problem on my end or if it's a problem with Fios in my area that I just need to wait out?  I called tech support and they just want to send me a new router, but if it was the router wouldn't my upload be affected as well?
    Network diagnostic tool:
    Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
    SendBufferSize set to [131768]
    running 10s outbound test (client to server) . . . . . 39.63Mb/s
    running 10s inbound test (server to client) . . . . . . 1.87Mb/s
    ------ Client System Details ------
    OS data&colon; Name = Mac OS X, Architecture = x86_64, Version = 10.8.4
    Java data&colon; Vendor = Oracle Corporation, Version = 1.7.0_25
    ------ Web100 Detailed Analysis ------
    Client Receive Window detected at 131760 bytes.
    100 Mbps FastEthernet link found.
    Link set to Full Duplex mode
    Information: throughput is limited by other network traffic.
    Good network cable(s) found
    Normal duplex operation found.
    Web100 reports the Round trip time = 11.77 msec; the Packet size = 1448 Bytes; and 
    There were 169 packets retransmitted, 493 duplicate acks received, and 554 SACK blocks received
    The connection stalled 17 times due to packet loss
    The connection was idle 3.65 seconds (30.41%) of the time
    This connection is sender limited 9.81% of the time.
    This connection is network limited 90.19% of the time.
    Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
    Web100 reports TCP negotiated the optional Performance Settings to: 
    RFC 2018 Selective Acknowledgment: ON
    RFC 896 Nagle Algorithm: ON
    RFC 3168 Explicit Congestion Notification: OFF
    RFC 1323 Time Stamping: ON
    RFC 1323 Window Scaling: ON
    Information: Network Middlebox is modifying MSS variable
    Server IP addresses are preserved End-to-End
    Client IP address not found. For IE users, modify the Java parameters
    click Tools - Internet Options - Security - Custom Level, scroll down to
    Microsoft VM - Java permissions and click Custom, click Java Custom Settings
    Edit Permissions - Access to all Network Addresses, click Eanble and save changes
    Any help would be appreciated!  Aside from the internet, I'm really happy with Fios TV .  The customer service rep credited me the internet cost for this month because of my issues and for that I am very thankful!  but... I would still like to get this fixed as soon as possible.
    Things I've tried:
    resetting ONT
    Forced firmware upgrade and router reset
    Verizon reset my service and gave me a new IP

    By the way, I agree with sybrand: you need to tune
    your redo log size.
    Regards
    Ignacio
    http://oracledisect.blogspot.com
    Ignacio,
    The excessive waits on log file parallel write and the related client wait of log file sync may be due to insufficient CPU availability, and may not point at an actual redo log size problem or a problem with the disk speed where the redo is written to disk, especially if there are 3 Oracle instances on the server with a single CPU.
    Paraphrased from "Optimizing Oracle Performance":
    The log file sync wait event is one of the first events to show increased latencies due to the time a process spends waiting in a CPU wait queue while processing excessive logical IOs.
    Kevin Closson wrote a couple blog entries that examined the potential problems of insufficient CPU capacity and its effects on log file parallel write when writing to solid state disks, and even when writing redo was explicitly disabled:
    http://kevinclosson.wordpress.com/2007/07/21/manly-men-only-use-solid-state-disk-for-redo-logging-lgwr-io-is-simple-but-not-lgwr-processing/
    "Once LGWR loses his CPU it may be quite some time until he gets it back. For instance, if LGWR is preempted in the middle of trying to perform a redo buffer flush, there may be several time slices of execution for other processes before LGWR gets back on CPU..." Fix the CPU problem, and the other significant waits may decrease.
    JesusLuvR,
    yingkuan's suggestion to look at the SQL statement that performs the 4,365,564 logical IOs, consumes 186.03 CPU seconds, and has an execution time of 225.06 seconds, is likely a very good starting point. You might also want to check the value of the SESSION_CACHED_CURSORS parameter to see if it needs to be adjusted.
    Charles Hooper
    IT Manager/Oracle DBA
    K&M Machine-Fabricating, Inc.

  • Packet losses

    Which would be a go good software to monitor packet loss and network latency for an ISP's backbone?.Please provide some documentation so that I can have a study regarding this?
    Also we have a cache engine, Blue Coat, which blocks ip's and restricts only permitted websites.Where exactly should I place such a device in an ISP?
    Should it be as close as to the edge router connecting to the internet or should it be as close as to the source, the clients end

    Hi,
    For networking tools you could try either HP Openview or WhatsUp Gold , these are very easy to use but quite tiresome to setup in large networks.
    Also depending on how many of your customers use the Internet without restriction would also tell me where the BlueCoat should go . ( i Have seen some of these both at firewall farms, where the internet access is located for all customers AND at customer locations)

  • RV120W ROUTER/FIREWALL "cannot display the webpage"

    I have a small LAN utilizing a T1 line from One Communications.  Static IP address.
    30 workstations.  Windows 2003 DHCP server.
    Installed new RV-120W firewall router last week replacing an old Netgear unit.
    Setup VPN tunnel on unit, have remote access in for about 10 users.
    That part works good.  A tad slow, but acceptable.
    My Issue: internet connectivity on internal LAN is in and out.  It is extrememly choppy.
    Download and Upload speeds have been consistent (~2.5M/sec)
    External Pings show very minimal loss if any.
    Users have seem intermitant loss of web streams and corrupt downloads.  90% web activity is ok, but then we keep getting "cannot display webpage error".
    NSLOOKUP will show DNS, but occasssionally "TIMEOUT" occurs.
    I had provider perform loop-back tests and replace WIC on CISCO T1 1841 Router, but I am still seeing the behavior.
    In reading other forms, I am seeing this is a continuous issue with the RV routers.
    My settings...
    Static IP / DNS on Router.
    MTU set back at 1500.  I have adjusted it down incrementally to 1350.
    Windows 2003 Server has RV120W address as router / gateway.
    T1 to CISCO 1841 ROUTER...  to CISCO RV120W...to LAN via (2) CISCO SLM248G Switches.
    I did not setup any port forwards.
    I am continuing Line tests on my end, but like I said this issue was not existent with Netgear unit.
    Please advise with any setting changes / suggestions.

    Hi Jason et al..
    i believe the technician are now aware of a UDP issue on the Rv120W.
    The internal discussions on the issue from R&D and development  seems to be;
    1.       By default on RV120W there is a UDP Flood attack check which limits 25 UDP Connections Per Client in one instance, i.e at a particular time instance a PC behind this router can establish only 25 UDP Transactions, if we exceed router drops UDP Packets.
    2.       We have a script that sends dns lookup queries at a very high rate than the router clears the UDP entries, this way we build up the UDP entry table in the router(i.e 25 entries)
    3.       Once 25 limit is reached we are unable to resolve further DNS queries, using the script or using the browser.
    4.       In the real world scenarios there might be one PC behind the router and open a website where all the items on the webpage are linked to different website, if you open this kind of website it may have links to more that 25 different website and clog the routers UDP table for that particular PC and user might not be able to resolve further DNS queries and unable to browse any new websites. This unability to browse happens until the UDP entries on the router time outs  and are cleared.
    5.       This limit of 25 is because of the feature called Block UDP flood on the router which is enabled by default.
    6.       Once we disable the block UDP Flood, router does not check for 25 UDP Connections limit and dns resolution is continuous without a break.
    This is what a customers in the field might be seeing interruptions in DNS resolutions and website browse failed.
    Some customers explicitly talked about DNS failures.
    Jason I can see you have placed a service call, so hopefully CCORAL who posted on the 15 August should be helping you.
    So Folks, If the Technician  deem the problem not a hardware issue requiring RMA, the technician will escalate the call to our Level 2 folks in Irvine, probably CCORAL.  You will get assistance to resolve this issue.
    The Small Business Support center, should be aware of the problem. Please feel free to show them this posting, i am willing to chat with them to get the ball rolling.
    So again, if you have not done so already,  please contact the SBSC  and place a service request and keep a copy of that number they give you as a reference (you may need it). My appologies for the inconvenience you have all had.
    regards
    Dave Hornstein
    Small Business, Channel Systems Engineer
    Cisco  - Research Triangle Park.  USA
    http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

  • WIFI Packet Loss/Jitter MacBook Air 11 & LION OSX 10.7.1

    I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
    That is, until now.
    I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
    My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
    I have to say, this was the worst move I've ever made.
    I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
    I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
    This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
    Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
    Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
    I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
    So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
    2nd Mistake!
    Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
    Thank god I wasn't paying to talk to this moron.
    Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
    Guess what, nothing changed, its still the same hardware and software.
    Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
    Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
    Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
    This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
    I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
    I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
    I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
    I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
    All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

    I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
    That is, until now.
    I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
    My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
    I have to say, this was the worst move I've ever made.
    I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
    I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
    This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
    Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
    Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
    I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
    So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
    2nd Mistake!
    Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
    Thank god I wasn't paying to talk to this moron.
    Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
    Guess what, nothing changed, its still the same hardware and software.
    Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
    Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
    Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
    This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
    I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
    I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
    I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
    I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
    All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

  • Verizon FIOS Intermitte​nt Packet Loss Problem - How to Convince Verizon Support it's NOT ME

    Hi,
    I have been having a problem with Verizon FIOS Internet AND Phone since Thursday afternoon.
    Basically I have intermittent outages several times a day of 15-40 seconds where my download doesn't work, but upload still does. This happens on BOTH my phone and internet. Therefore it's not my router or computer equipment causing the problem.
    Here's what happens:
    - On the internet: I have a periodic download problem where I can receive no data for about 15 - 40 seconds. After that it returns to normal
    - On the phone: If I'm on the phone at the same time then during that period of internet loss I also can not hear anything that the person I am talking to says. However they can hear me just fine (ie. download only problem)
    I have been talking to Verizon technical support and they have blamed my router and ONT. I have tried switching off the router, and using a different one. Also they have replaced the ONT twice.
    * This problem occurs on BOTH the phone and internet at the same time. This clearly suggests the problem is not in my own house.
    In fact I know exactly where the problem lies. I did a traceroute to google below:
    Tracing route to google.com [74.125.113.106]
    over a maximum of 30 hops:
      1     4 ms     1 ms    <1 ms  192.168.1.1
      2     5 ms     4 ms     4 ms  L300.NWRKNJ-VFTTP-122.verizon-gni.net [74.105.157.1]
      3     9 ms     8 ms     7 ms  G2-0-0-1822.NWRKNJ-LCR-08.verizon-gni.net [130.81.133.156]
      4    11 ms     8 ms     7 ms  P15-0.NWRKNJ-LCR-07.verizon-gni.net [130.81.30.148]
      5     9 ms     6 ms     7 ms  so-5-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.8]
      6     7 ms     6 ms     7 ms  0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177]
      7     9 ms    10 ms     9 ms  0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213]
      8     9 ms     9 ms     9 ms  TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
      9    33 ms    31 ms    35 ms  google-gw.customer.alter.net [152.179.72.62]
     10     8 ms    11 ms    10 ms  209.85.252.215
     11    18 ms    17 ms    16 ms  209.85.249.11
     12    31 ms    29 ms    29 ms  209.85.241.222
     13    30 ms    29 ms    29 ms  209.85.241.207
     14    41 ms    39 ms    34 ms  209.85.243.1
     15    27 ms    27 ms    29 ms  vw-in-f106.1e100.net [74.125.113.106]
    Trace complete.
    Then I pinged each device for hops 2-4. When the problem occurs the first one in the hop - 74.105.157.1 - runs fine. The second device - 130.81.133.156 - times out, and all other devices further down the chain time out. This clearly suggest that the device:
    130.81.133.156 has major problems.
    I have mentioned this to tech support, but they have no way for me to send them logs. Apparently the support technicians at Verizon can not be trusted with even the most basic of tools like email and the web. They also shield me from the NT (Network technician), who is so special that even the tech support guys are only allowed to text chat with him, not actually talk to him. I have enough logs here to clearly show what the problem is.
    The latest from tech support is that they are sending yet another guy by my house tomorrow to witness this problem firsthand. Then he will call support that will text chat with the NT, and MAYBE they'll start thinking it's not me.
    My main question here is: "How do I get Verizon to believe it really could be a problem in their own network?"
    Here are some threads from last year that explain exactly the same problem I'm having. So it wasn't just me:
    http://forums.verizon.com/t5/FiOS-TV-Technical-Ass​istance/Verizon-FIOS-intermittent-connection-drops​...
    http://forums.verizon.com/t5/FiOS-Internet/Intermi​ttent-Network-Timeouts/m-p/28138
    One person said Verizon finally fixed it by replacing a PON card. I'm not sure if this is the same problem as that though.
    I am an avid Starcraft player and this is driving me crazy because I am getting dropped from my games all the time. Also phone conversations suck when there's these big lags where I can't hear who I'm talking to.
    I have had Verizon FIOS internet for 3 years now and this is the first problem I've ever had with it. But I'm starting to get majorly frustrated at how long it's taking to resolve the problem.
    Here is a sample of the ping logs I was talking about for different devices all at the same time.
    Device 2 in the Trace Route:
    Reply from 74.105.157.1: bytes=32 time=78ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=57ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=35ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=34ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=43ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=59ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=24ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=48ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=4ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=3ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=20ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=19ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=18ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=37ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=16ms TTL=126
    Device 3 in the Trace Route:
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=9ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=13ms TTL=253
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=6ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=14ms TTL=253
    Device 4 in the Trace Route:
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Any help, thoughts, suggestions, etc would be great appreciated!
    ~David

    I understand your logic, but you have not eliminated 74.105.157.1 as the problem.  It could be allowing packets out, like outside callers hearing you, but not allow them back in. Since you have results pinging out, trying ping back in. Use this packet loss tool.  You do not need to catch it when it's not working because this tool will ping your IP address (and all the hops in between) for up to 7 days. You will easily see when packet loss is occurring.
    If it can successfully ping 74.105.157.1 when the problem occurrs, then 130.81.133.156 is not the issue. This may not help dealing with the personalities at Verizon, but it will help definitively knowing which device is the issue.

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