Router keeps kicking us off and requires constant ...

Question

Hi,
I have read a number of similar threads that didn't lead anywhere but was hoping there may be some more recent help.
We've had BT service for over a year and it's been ok. Over the past couple of months the wireless connection on of our several computers has dropped and cannot be reinitiated. Specifically, our network is still available to select in the Windows list of wireless networks, but attempting to connect just times out. Consistent with this the router itself shows that broadband and wireless are both on. Nevertheless, the only way of getting back on is powering turning the router off and on again.
I thought the problem was with my wireless adapter, but after installing new drivers and finding this problem on two other laptops, it is clearly the router. I have tried setting it to a different channel but this has made no difference. One thing that exacerbates the issue is trying to stream or download multiple things at once, which was reported in another post.
I've seen that people are asked to post their line stats as a matter of course, so please find this information below even though I'm sure it has nothing to do with the issue (which seems to be that the router disconnects us and won't let us back on, but maintains ADSL and Wireless connectivity).
Many thanks in advance for your help
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:16:00
Downstream
16,411 Kbps
Upstream
1,016 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
6.3 dB / 5.8 dB
Line attenuation (Down/Up)
21.5 dB / 10.2 dB
Output power (Down/Up)
21.1 dBm / 12.2 dBm
Solved!
Go to Solution.

Answer 1

Hi halc,
1) Just to make sure it's not the connection between the hub and the exchange can you please click "more details" on the hubs adsl connection stats. This will show FEC, HEC, CRC and repost.
2) also Can you please run a BT speed test http://speedtester.bt.com (not beta version) still to make sure your connection is ok.
3) If your devices are not N wireless rated then it might be an idea changing the Wireless interface type to b/g only.
4) If you have interferance on the wifi channel then manualy change it to another channel.
5) If a wireless problem then try Keith's help guide here: Wireless connection problems
cheers,
James
I'm no expert, so please correct me if I'm wrong