Router not reachable

Our environment is connected with 2 MPLS and been communicated with one remote locations . The issue whenever one of our  MPLS is down , another link in our location also not able to reach from our local site vis core switch . But some how the remote site is able to ping our first  Router  and not second Router . As per Vendor report, BGP is showing up for past 5 week in our first Router, so there isn't any issue.
Kindly clarifiy me why iam not able to reach both the router . once any one of the link was down.
Thanks
Yuvaraj

Hi
        Any help on this issue ?

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    From: [email protected]
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                                                                                    SAP HANA
        The system is not reachable, the login data could not be considered
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    Help! I can't connect to my database (part duex) | Ed Stevens, DBA
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