Router resetting line - PPP LCP Send Termination R...

Well, it seems that this problem has not gone away despite BT trying to bury it.
I get a disconnection on average once a day with this message (PPP LCP Send Termination Request [User request]), sometimes more.
I have tried 3 different HH5s, and an engineer has visit twice and given my line a clean bill of health.
I have borrowed another VDSL modem and this problem doesnt occure and is rock solid, so by a simple process of elimination, it must be an bug (or remote management "feature") causing this. Googling around I still see many people are having this.
If there is a hardware bug with the HH5, I can see that BT do not want to recall tens or hundreds of thousands of HH5s (hence denying there is an issue.
If it is software, then should be relevively simply to fix and download a firware update.
Any help appreciate

1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ40336952
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 08/05/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 12:00:51
6. Data rate:
6183 / 31867
7. Maximum data rate:
6291 / 35478
8. Noise margin:
6.2 / 6.0
9. Line attenuation:
0.0 / 26.2
10. Signal attenuation:
0.0 / 23.3
11. Data sent/received:
2.7 GB / 2.7 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes

Similar Messages

PPP LCP Send Termination Request [User request] - ...

Had this problem now for a very long time, and recently came back in touch with it after I was forced to use my HH5 as my TPLINK ADSL router got bricked.
The problem only persists when using any BT issues router whether it be a HH3-5.
The event log is filled with firewall packet loss and blocked entries which I understand that is the firewall doing it's job which is fine. The line that keeps popping up is the one in the title of this thread (PPP LCP Send Termination Request [User request]) this pops up every time the connection drops.

this was raised before https://community.bt.com/t5/BT-Infinity-Speed-Connection/PPP-LCP-Send-Termination-Request-User-reque...
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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PPP LCP Send Termination Request - was this ever r...

So after 3 and a half months, finally Infinity is installed.
Many thanks to forum mods for pushing this through.
And 7x the ADSL speed, at 20MB/s. Awesome.
Predictably, however, all is not rosy.
Between every 2 and 8 minutes, the VDSL modem (HomeHub5) drops the line and reconnects. Which is a bit useless as any streaming video drops, and browser sessions get the futile 'your broadband is broken' page.
I note from t'internet this is a known problem with BT stuff since HH3.
Is it not yet fixed? What can I do?
Each disconnect is preceeded with this log message:
16:59:06, 08 Mar.( 1537.800000) PPP LCP Send Termination Request [User request]
And when this occurs, the light goes orange for a few seconds. The speed remains the same after reconnect.
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ33827646
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 08/03/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:06:23
6. Data rate:
1238 / 21601
7. Maximum data rate:
1398 / 21720
8. Noise margin:
6.3 / 6.3
9. Line attenuation:
0.0 / 31.7
10. Signal attenuation:
0.0 / 26.3
11. Data sent/received:
4.8 MB / 24.1 MB

One of the features they introduced in the HH5 is to reboot the router if the sync changes, to keep the IP profile in line with the sync speed. Oops
To say thanks for a helpful answer, please click the white star

PPP LCP Send Termination Request [User request]. C...

In a nutshell, my Infinity has been a nightmare since initial installation in August 2013, characterised by dropouts and drops in speed caused by DLM activating. The problem has got worse since upgrading to Infinity 2 and the HH5 (from HH3). checking the event log, the drop outs are ALWAYS preceeded by the message : PPP LCP Send Termination Request [User request]
I have had four engineer visits, none of whom have detected any line faults.
I am paying for a premium service that drops out without any good reason anyone has been able to explain to me so far.
I have tried using the HH5 as router only with the originally supplied Openreach modem but this has made no difference, I still get these random dropouts.
What does this error message mean?
I am happy to invest in my own own router or VDSL modem/router if this could improve the situation.
I am more than willing to downgrade to ADSL 2 and pay a more appropriate price for an unstable service!
If a moderator reads this, please invite me to contact you as this is a protracted problem that has been going on for nearly 18 months without resolution.
Solved!
Go to Solution.

There are more questions than answers!
Nine hours of line stabilty following three weeks of hourly disconnections and resyncs has now resulted in a drop in IP profile from 61 mbps download at its peak, to 48 mbps now. The attached screenshot was taken over a wired conection.
The only saving grace from the HH5 was that it provided wireless speeds close to the wired ones. The HH3 seems to drop about 6mbps on a wireless connection. I am willing to put up with this for the sake of a more stable connection. I am also willing to put up with the lowered IP profile for the same reason. I was always told that my line couldn't support more than 56 mbps down anyway.
I am a kilometre from the exchange, and my cabinet is right outside it, so I am copper pretty much all the way from the exchange. I always suspected that the faster Infinity 2 speeds may prove too much for my antiquated line.
Assuming the improvement in line stabilty continues (experience tells me not to hold my breath), does anyone know of a router that can provide a stable connection AND decent wireless speeds? The BT supplied equipment just isn't doing it for me!

PPP LCP Send Termination Request

On HH5
According to VDSL my line held up for 11 days
And then, 2 days on the trot, this sort of thing happens
03:56:45, 29 Dec. (14179435.000000) PPP LCP Send Termination Request [User request]
10 seconds later, back up again.
03:56:55, 29 Dec. (14179444.910000) WAN operating mode is VDSL
It was at 03:56 in the morning, I am not using, my PC is OFF!
What is [User request] when it's not ME!
Lines 1-12

Hi David
Could there be festive lights near the line / indoor or outdoor ?
Flashing lights can be especially troublesome this time of year.
If not, I'd raise fault & see if the line checks come back with anything that might need an openreach visit.
https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21
Also check if there is anything up locally with openreach's new checker tool.
http://www.homeandwork.openreach.co.uk/problems-with-your-phone-or-broadband/search.aspx
If the test come back with no fault found;
Then possibly research using a openreach modem with the hh5 or get a 3rd party non-bt all-in-one.
These are the two main fixes people use on here for the hh5's mischief.

Regular disconnects (PPP LCP Send Termination Requ...

Hello,
I have a BT Home Hub 4 and it is disconnected very frequently. There are no current problems with BT based on the checker where you enter your home phone number. Here a summary of this afternoons activity from the logs...
15:46:57, 08 May. ( 3456.250000) PPP LCP Send Termination Request [User request]
14:28:53, 08 May. (26480.080000) PPP LCP Send Termination Request [User request]
14:13:19, 08 May. (25546.360000) PPP LCP Send Termination Request [User request]
13:47:57, 08 May. (24024.080000) PPP LCP Send Termination Request [User request]
12:36:51, 08 May. (19757.890000) PPP LCP Send Termination Request [User request]
12:20:47, 08 May. (18794.150000) PPP LCP Send Termination Request [User request]
For info here's the version etc. of the home hub:
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 03/05/14
4. Board version:
BT Hub 4A
Any thoughts?

just there are numerous post on the infinity board
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

PPP LCP Send Termination Request /Noise level

what is PPP LCP Send Termination Request ? I seem to be getting PPP LCP Send Termination Request evry evening around 19:00 ?
Would also be usefull to understand what is considered a good DSLnoise margin and what is bad.
DSL noise margin: 27.00 dB upstream, 5.80 dB downstream
I want to be connected to my game server whith my original ping of 15.

Looking into it I think it was a firmware update as this has changed.
21:02:10, 05 Feb.
(210907.670000) Admin login successful by 192.168.1.66 on HTTP
21:01:46, 05 Feb.
(210883.750000) New GUI session from IP 192.168.1.66
20:33:07, 05 Feb.
(209164.510000) New GUI session from IP 192.168.1.66
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OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:61596->157.56.124.57:443 on ppp0)
18:20:10, 05 Feb.
BLOCKED 1 more packets (because of First packet is Invalid)
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OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:61596->157.56.124.57:443 on ppp0)
18:15:26, 05 Feb.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:61585->68.235.18.8:5222 on ppp0)
18:15:26, 05 Feb.
BLOCKED 1 more packets (because of First packet is Invalid)
18:15:25, 05 Feb.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:61585->68.235.18.8:5222 on ppp0)
18:03:24, 05 Feb.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:53293->185.45.5.50:443 on ppp0)
18:02:56, 05 Feb.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:62448->54.208.223.208:443 on ppp0)
18:02:52, 05 Feb.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:53293->185.45.5.50:443 on ppp0)
18:02:51, 05 Feb.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:62448->54.208.223.208:443 on ppp0)
18:02:50, 05 Feb.
(200147.260000) CWMP: session completed successfully
18:02:46, 05 Feb.
BLOCKED 1 more packets (because of First packet is Invalid)
18:02:49, 05 Feb.
(200147.020000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
18:02:45, 05 Feb.
BLOCKED 2 more packets (because of First packet is Invalid)
18:02:45, 05 Feb.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:62448->54.208.223.208:443 on ppp0)
18:02:41, 05 Feb.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:53293->185.45.5.50:443 on ppp0)
18:02:41, 05 Feb.
BLOCKED 1 more packets (because of First packet is Invalid)
18:02:41, 05 Feb.
OUT: BLOCK [65] First packet is Invalid (TCP 86.158.217.0:46260->185.31.18.166:80 on ppp0)
18:02:41, 05 Feb.
(200138.760000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:02:41, 05 Feb.
(200138.750000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:02:34, 05 Feb.
(200131.310000) WAN operating mode is DSL

PPP LCP Send Termination Request [User request] (F...

Hi there i know some people have been having issues with the PPP LCP drop on the HH5.
well after months of hassle its been fixed Matt from openreach turned up yesterday spent 3 hrs laying a new line all the way to the cab and we both sat there and watched it drop.
after some phone calls to the helpdesk he decided to try something else.
Removed MK2 face-plate and installed New MK3 23 hrs up-time not a single drop and it increased my max rate from 83 to 90 and upstream from 22 to 24.5.
it seems the Mk2 face-plates have issues with bad CAPs.
anyone with the problem i recommend a MK3
Val

No one truly knows what is the cause.
I've been experiencing this since January 21st - Prior to that I had a stable connection. I do truly think BT did "something" back then as I wasn't the only one reporting this in January there was a large thread back that month discussing it.
I also ruled it out being a Home Hub issue as a modem one. As I have had in total 1 new ECI Modem, A HH3A, HH3B, HH4A and now a HH5A.
All would disconnect regardless. I could time when the Home Hub would drop. The HH3A would disconnect every 2 weeks exactly, HH3B every day, the HH4A every 3 days and the HH5A is very sporadic I achieved my longest uptime of 6 days recently but it decided to go off on my HH5A with the intergrated modem. But if I use it with my external ECI Modem, it goes off every 2 weeks exactly. I can't understand these strange behaviours.
Like I said back in January before the 21st I didn't have issues - I only started getting them when others were reporting it that month so is it a coincidence? Nah. But no one knows for sure the cause. I do personally think it's a symptom of a many possible issue - Basically it may pop up for different underlying problems and display the PPP LCP Termination Request message.
I had it happen again earlier this evening. I'm not surprised anymore I just expect it to happen now.
8 Months I've put up with this and still no closer to a solution despite multiple engineers and supposed fixes - Don't be surprised this will get brushed off as it looks like it's not possible to fix. Then again I do think there's a fix but it maybe too complicated for BT to figure out what's causing it...I wished it was THAT simple.
Fingers crossed one day there will be a solution as it's pretty laughable 8 months on me and others are still suffering this.
Sorry for the long message but when I see stuff about PPP LCP Termination Request threads on here I got to add my long complicated analysis to this as I've pretty much been there since the beginning but non the wiser to it like many others.
Mark.
*This is my signature...it's a bit boring*

PPP LCP Send Termination Request [Peer not respond...

Just an easy one.
What does the 'Peer not responding' bit mean, from the subject.
Cheers

DavidCo wrote:
After all, even if there is a non-reponsive peer, that is not a reason to disconnect.
It is actually. Which is why it is disconnected.
PPP LCP termination
It is recommended that the Access Concentrator occasionally send LCP Echo-Request packets to the host to determine the state of the PPP session, so that the Access Concentrator can determine whether the host has terminated without sending an LCP terminate request packet
When LCP terminated, the host and Access Concentrator MUST stop using that PPPoE session. If the host wishes to start another PPP session, it MUST return to the PPPoE Discovery phase.
If you found this post helpful, please click on the star on the left
If not, I'll try again

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Some things to try first:
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~~~~~~~~~~~~~~~~~~~~~~~~~
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
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5. Renew IP Address: (especially if you are droping internet connection)
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iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
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http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
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http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
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http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
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http://thehowto.wikidot.com/wifi-connect-ipad
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http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

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