Router stops responding, have to restart computer connection

When our computers use a lot of bandwidth the router soon stops responding. Network monitors on computers report 0b/s download and around 50b/s upload rates. We have to restart the connection from the computers.
Phenomena is consistent with 4 different laptops, one running ubuntu, others Windows.
Our computers never loose connection on other networks.
I tried many different router settings, including factory defaults, I always get this problem.
Situation is unbearable. I ended up running a 50 ft cable accross the house because I just can't waste all that time restarting my connection every 5 minutes and waiting for it to connect.
Can I conclude the router is physically broken? I didn't keep the original packaging so I'm not sure I can send it back, beside I can't afford to go without an internet connection for 2 weeks, waiting for a router...

Did you reset the router after upgrading the router's firmware....If not then,Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router...

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opening a MS case seems not to be so easy...
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