Routing Issue – Dial number and divert to another

Call Manager Two node Cluster at  9.1.1.20000-5 
Unity Connection Two node cluster at 9.1.1.20000-32
PSTN Access = 1 T1 / PRI   with h.323 to CUCM
Since 2 months, we raised lots of call from our customers who are misdirected.
Ex : The customer call from the PSTN to our Unity, the customer hear the Menu and Dial the extension of the party he would like to reach ( ex : 5239 )  instead he is transferred to another one ( ex : 5130 )
This issue is random, I was not able to simulate it by myself.
We have that issue between 0 and 5 times a days, this become annoying.
Anyone saw that kind of issue ?

You can prevent both phones ringing by going to Settings > FaceTime and changing "iPhone Cellular Calls" to off on both phones.
That is a new "feature" described in Connect your iPhone, iPad, iPod touch, and Mac using Continuity - Apple Support
You may also want to consider using separate Apple IDs. That is a bit more flexible now with new features described in https://www.apple.com/ios/whats-new/family-sharing/

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