Routing Method for Response Groups not Working as Expected

I have a situation where Response Groups are not routing calls in the order specified in the group settings. Serial is the primary setting used in this situation so the same person is always called first. However, the calls are being routed randomly.
One Response Group was deleted entirely and recreated which seemed to solve the problem temporarily but the problem returned as soon as the Response Group was modified.
CU level appears to be July 2013.
I have not had a chance to dig in and do any logging yet but will soon. However, if anyone has seen this behavior or has any suggestions any feedback is appreciated.
Thank you.

I have some logs now and what I am seeing on a working call (in my lab) is what I would expect. It tries each person in order top down. If that person does not answer then a SIP 487 message is returned and it moves on to the next person and sends
another INVITE, etc. until it gets to the end and does whatever is configured.
Note: the timeout for trying each group member is 20 seconds.
What I am seeing from the logs where this issue is occurring is it is trying the first user at the bottom of the list (another in the list before them was available). It is sending multiple INVITE messages to that person (who I instructed to not answer)
taking up the whole queue timeout (60 seconds) before trying the next person. It tries that person for another 20 seconds (which is beyond the queue timeout at this point). When that group member does not answer and it goes to voicemail
as configured.
Even more strangely in a second test it tried that same person at the bottom of the list, tried them twice, moved on to another available user, then back to the first user it tried (the queue timeout should have kicked in by now), then finally went to voicemail.
Thanks.

Similar Messages

Response Groups not working

Hi there
My environment is a single Lync 2013 Front End Server installed on Server 2012.
It works since a year and now we want to use some response groups. I created 2 of them and everything seems fine but i cant call these groups. Not from internal and also not from external.
The clients shows an 500 internal server error with ID 26017.
So i traced the whole thing on the Front End Server. It seems the Response Group Service cant work with the local SQL Server. I see three error messages.
1. TL_ERROR(TF_COMPONENT) [2]0B90.37A8::07/23/2014-06:38:39.119.000002fb (RgsClientsLib,MatchMakingLocator.GetActiveInstanceFromDB:683.idx(479))
(0000000000150BA8)No instance registered as the active instance!
2. TL_ERROR(TF_COMPONENT) [1]1E08.2910::07/23/2014-06:38:42.462.00000a34 (RgsHostingFramework,CallControlManager.HandleAudioVideoCall:2049.idx(619))
(000000000362D054)Call is declined because Call Control is not started.
3. TL_WARN(TF_COMPONENT) [1]0B90.0B7C::07/23/2014-06:38:48.053.00000f2d (RgsClientsLib,MatchMakingLocator.GetActiveMatchMakingInstance:683.idx(301))
(0000000000150BA8)There is currently no active MatchMaking instance in the pool.
The Lync Server Event Log shows this error when the Response Group Service starts:
LS Response Group Service ID 31067
Lync Server 2013, Response Group Service Match Making could not find the Contact object used for subscribing to agents' presence.
Cause: The application has not been properly activated or the Contact object was deleted.
Resolution:
Deactivate and then activate the application for this pool.
Is there a way to reinstall / reconfigure the whole response group service incl. the active directory objects?
I hope somebody could help
Regards
Andreas

Have you seen this thread:
http://social.technet.microsoft.com/Forums/lync/en-US/cd25ddec-6e1e-4d58-9a9a-a530abfa82e3/response-groups-not-working?forum=ocsclients ?
He ran Get-CsApplicationEndpoint and received a warning that let him to a resolution.
Short of that, I'd rerun step 2 in the deployment wizard and restart services when you can to see if I could jog anything loose.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Serial response groups not working

Hello,I have the following problem with a serial response group.
When I call the response group :
1. it goes to a person in the list but not always the first one in the list
2. if nobody pics up it stays ringing on that person and does not go to the following person in the list.
3. Sometimes it just choose one person and keeps calling that person even if he's the last person on the serial list.
Does someone has an idea how this flow works ?
Kind regards,
Serge

Hi,
Please test the issue again when all the Response Group Agents are available. For most routing methods, response group agents only receive calls if they are set as Available or Inactive.
Please also try other Routing method such as Parallel, Round robin to check if similar issue happen.
If the issue persists, please check if there is any error messages on FE Server.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

"Use presets for responsive layout" not working in Chrome

I am building a responsive website. I am going to have parts of the website animated using Edge Animate. I will make the animation and then insert it into a div in the responsive website I am building.
The Adobe Edge animation has a width of 100%, so that it resizes according to the area that it occupies the full width of the div no matter how wide that div may be in px.
It is all working fine, but:
I have an image in the Edge animation that is center aligned. It must stay center aligned no matter what width the animation ends up being.
Within Adobe Edge, in Properties, in Position and Size, there is a option where, if you hover your mouse cursor over the top right button a tool tip says "Use presets for responsive layout"
With the image on the stage selected, I can click on the "Use presets for responsive layout" button and then choose "Centre background Image".
It works perfectly in all browsers accept Chrome (even IE is playing ball this time). In chrome the width of the image stretches out as the div stretches out..
The "Centre background Image" setting says that it won't scale the image. But in Chrome it does.
What can I do to "tell" Edge Animate to center the image but not scale it in the Chrome browser?
I can see that in the image properties it is set to Background image x axis and y axis 50%. And the width is set to pixels. But in Chrome, the image stretches.
If you go to http://www.brainstormadvertising.co.uk/demo/services.html you will see what I mean. The circle image is centering BUT stretching in chrome browsers while centering nicely and NOT stretching in other browsers.

Thank you for your reply Josh. But the point of this setting in Edge Animate is that you can set it up that the background image is center aligned and does not scale. Yet it produces code that gives the width as 21.72%.
A little further along I see background-size: 48px; . This is correct.
So all the browers are reading background-size: 48px; as the scale measurement but Chrome is reading the width only, not the background-width. So this "Use presets for responsive layout" works in all browsers except chrome.
I don't know how to change that code after the artwork has been published. I can see the code using Firebug, but where do I change it in my code on my computer before uploading to the server?
I have reported this bug to Adobe.
Please see the attachment. You can see where all the settings are made and where I am getting a problem.

Enabling the wiki service for a group not working

Hey all,
I am getting my server up and running and I have the following services: AFP, DNS, and Web. I am currently trying to enable the use of a Wiki but am running into some problems. I have enabled Wiki and blog in the Web Services in Server Admin and I have added the groups I wish to be able to use the Wiki. When I go to Workgroup Manager, I get stuck. In the Accounts tab and the group I am trying to give access to, I attempt to use the pulldown tab to "Enable the following serves for this group on:" I would like to get the pulldown to be set on "Default web site of server17.pretendco.com, but I cannot even use the pulldown. It is grayed over, and I cannot change the settings.
I am using the Administrator account, so I should be able to change that. Any ideas?
Thanks
Pat

Hi
The reason the option is grayed out for your users is because your server is not an OD Master. Wiki, Blog and iCal won't be available unless this happens first.
Page 61 Web Technologies Admin Manual
Wiki will not work without a local Open Directory master. Your server can be connected
to another directory server simultaneously, but for wiki to work, your server must be an
Open Directory master. For more information, see Open Directory Administration.
You can download the relevant manuals from here:
http://images.apple.com/server/macosx/docs/WebTechnologies_Adminv10.5.pdf
http://images.apple.com/server/macosx/docs/OpenDirectory_Admin_v10.5_2ndEd.pdf
Other manuals may also be of use:
http://www.apple.com/server/macosx/resources/
Open Directory requires a tested and configured Internal DNS Service resolving on the forward and reverse lookups. DNS does not need to be running on the server itself just as long as it is running on a server on the same network. Don't confuse internal DNS Services with the external ones you are used to.
Tony

Lync RSG Hunt Group not working as expected, not getting calls on lync clients

I have created an Hunt Group in Lync. When i dial the number i do get the welcome message but after that it does not get forwarded to the test user which is configured in the Group. (Created a Queue and selected the group here and assigned this to the workflow)
Error on Lync report:
Request: BYE Response: 200
Diagnostic ID: 26029 Category: Unexpected
Component: Response Group application
Reason:
Call is disconnected because of invalid configuration.
Description:
Call is disconnected because of invalid configuration.
Error in Event Viewer:
The workflow runtime encountered a critical error.
Failure occurrences: 8, since 4/17/2012 7:47:14 AM.
The last encountered error was from a workflow with the display name: TestRG, the URI: sip:[email protected], and the GUID: 810c628c-d0c5-4b31-b8d5-f61595def5b0
Suhas

HI,
Do you deploy standard lync server or enterprise lync server?
If enterprise lync server, please log in SQL server and search the rgsdyn--dbo.ActiveFEInstance. Please check you can find the FE server FQDN and the port 8404 in this table.
Please running the Lync server logging tool on the FE server to find why the Response Group can not transfer the calls to the agent.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Tape Compression for Protection Groups Not Working

Hi everyone,
We've since started using DPM 2012 R2 to backup our systems. Everything is working except for tape compression. I've read some other discussions regarding similar issues, but none have been of any help to me.
DPM (version 4.2.1254.0) is running on a physical server (HP BL460c G6) running Windows Server 2008 R2 Enterprise SP1. Microsoft SQL Server 2008 R2 is also running on the same machine providing the database for DPM. Other roles installed: Hyper-V, WDS,
WSUS, IIS, and File Services. The tape drive is an HP StorageWorks SB1760c which is partnered to the blade server in a C3000 chassis. Tapes are LTO-4. Everything is fully patched from Windows Updates.
The backup starts off fine, but because the tape drive is a not an auto-loader, the backup fails because it is waiting for a new tape to be inserted so it can complete the backup. If DPM would compress the data, it will all fit on the one tape.
So far, I've:
Reinstalled the operating system and all the server roles on it (twice!).
Used HP's Library and Tape Tools to perform a tape compression test (which passes - the results did show that the data written during the test was compressed).
Reviewed other similar discussions.
None of which have been of any use. To start off, I would like to look at the logs produced during the backup to see if there is anything useful in them. Can someone please direct me to where they may be?
Any help with this problem would be greatly appreciated. I quite like DPM over the competition, it's just this one problem causing me grief.

Hi
You can enable DPM Verbose logging, then manually start a tape backup of a datasource that is in a protection group that has tape compression option checked. Once the backup starts writing data to the drive, you can open a command prompt and CD to
the DPM log location and run the following command.
    Find /i "TapeInfo DriveAccessPath=" msdpm*.errlog
It should show that the MTASetMedia command set the block size to 65536, and HWcompression to true on the drive we're writing to.
[Example showing HWCompression was set to true]
VERBOSE       <TapeInfo DriveAccessPath="\\.\Tape2147483645" PhysicalBlockSize="65536"
HWCompression="true" xmlns="http://schemas.microsoft.com/2003/dls/MediaManager/StorageXMLSchema.xsd" />
VERBOSE CMTATapeInfo::InitializeFromDOM => m_ssDrivePath = [\\.\Tape2147483645] m_dwPhysicalBlockSize = [65536]
m_bHWCompression = [1]
If you see that, then DPM did it's job and it's up to the tape drive to honor the request and compress data as written.
If you keep the verbose logging on for the duration of the tape backup jobs, it should detail switching tapes as well, so you can take a look and see if you can figure out why we changed media when we did. If you search for "EOM hit: 1"
that means we hit end of media.
To enable full VERBOSE logging, under HKLM\Software\Microsoft\Microsoft Data Protection Manager, add a DWORD value named TraceLogLevel and set it to 0x43e, then stop and restart the msdpm and dpmra services.   The DPM log files will now contain
MUCH MORE logging to help troubleshoot issues without requiring a DPM trace.
DPM 2010 or upgrade to DPM 2012 the Logs are in the C:\program files\Microsoft DPM\DPM\temp folder
DPM 2012 (clean install) logs are in the C:\program Files\System Center 2012\DPM\DPM\temp folder.
After you reproduce the problem, be sure delete or rename the TraceLogLevel registry setting and restart the DPM services so normal (non-Verbose) logging resumes.
SAMPLE OUTPUT DPM2012 SP1
C:\Program Files\Microsoft DPM\DPM\Temp>find /i "tapeinfo" *.errlog
---------- DPMRA56.ERRLOG
165C    0C80    06/14   16:32:26.771    05      defaultsubtask.cpp(527) [0000000000370750]      40292CEC-FBEE-4D6A-9763-031FB711A480    VERBOSE
<TapeInfo DriveAccessPath="\\.\Tape2147483645" PhysicalBlockSize="65536"
HWCompression="true" xmlns="http://schemas.microsoft.com/2003/dls/MediaManager/StorageXMLSchema.xsd" />
165C    0C80    06/14   16:32:26.771    29      mtastoragexml.cpp(28)   [0000000003F77AA0]      40292CEC-FBEE-4D6A-9763-031FB711A480
VERBOSE ==>CMTATapeInfo::CMTATapeInfo
165C    0C80    06/14   16:32:26.771    29      mtastoragexml.cpp(28)   [0000000003F77AA0]      40292CEC-FBEE-4D6A-9763-031FB711A480
VERBOSE <--CMTATapeInfo::CMTATapeInfo
165C    0C80    06/14   16:32:26.771    29      mtastoragexml.cpp(68)   [0000000003F77AA0]      40292CEC-FBEE-4D6A-9763-031FB711A480
VERBOSE CMTATapeInfo::InitializeFromDOM => m_ssDrivePath = [\\.\Tape2147483645] m_dwPhysicalBlockSize = [65536]
m_bHWCompression = [1]
165C    0C80    06/14   16:32:26.771    29      mtastoragexml.cpp(42)   [0000000001F2F340]      40292CEC-FBEE-4D6A-9763-031FB711A480
VERBOSE ==>CMTATapeInfo::~CMTATapeInfo
165C    0C80    06/14   16:32:26.771    29      mtastoragexml.cpp(42)   [0000000001F2F340]      40292CEC-FBEE-4D6A-9763-031FB711A480
VERBOSE <--CMTATapeInfo::~CMTATapeInfo
165C    0C80    06/14   16:32:26.771    29      mtastoragexml.cpp(42)   [0000000003F77AA0]      40292CEC-FBEE-4D6A-9763-031FB711A480
VERBOSE ==>CMTATapeInfo::~CMTATapeInfo
165C    0C80    06/14   16:32:26.771    29      mtastoragexml.cpp(42)   [0000000003F77AA0]      40292CEC-FBEE-4D6A-9763-031FB711A480
VERBOSE <--CMTATapeInfo::~CMTATapeInfo
---------- MSDPMCURR.ERRLOG
18DC    1B80    06/14   16:32:26.756    01      TaskInstance.cs(1034)           40292CEC-FBEE-4D6A-9763-031FB711A480
VERBOSE       <TapeInfo DriveAccessPath="\\.\Tape2147483645" PhysicalBlockSize="
65536" HWCompression="true" xmlns="http://schemas.microsoft.com/2003/dls/MediaManager/StorageXMLSchema.xsd" />
18DC    0574    06/14   16:32:26.756    04      cmdproc.cpp(2432)       [0000000003B8A470]      40292CEC-FBEE-4D6A-9763-031FB711A480
VERBOSE       <TapeInfo DriveAccessPath="\\.\Tape2147483645" PhysicalBlockSize="65536" HWCompression="true"
xmlns="http://schemas.microsoft.com/2003/dls/MediaManager/StorageXMLSchema.xsd" />
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This
posting is provided "AS IS" with no warranties, and confers no rights.

Router setup for a server not working

Hi!
I own a model BEFW11S4 router, and in the past I had setup a small website hosted on my own computer. I used the port forwarding option to open a port so that I could access my site via my IP address. Now, trying to do this again, ( I just did a firmware upgrade incase this matters) I opened the port the same way, but when I type in my isp ip address, it opens the router's admin login dialog box instead of my server. I only get my server when I go to 127.0.0.1 or my network ip (192.168.1.100). Can anybody tell me why my router is doing this?
thanks in advance for any help.

can u verify that you have forwarded the port for the IP of the PC which is hosting the web server ? also verify that you have not enabled remote management.
would suggest that you assign a static IP to your web server and forward port 80 for that same IP address.
let me know if you need more details.

Complex expression rules for customizable groups not working

Hello Community,
we have recently installed Cisco Prime 4.1 (running on Windows server 2008 R2 Standard - 64bit Operating System).
Our main buildings are connected via Gigabit Interfaces, so I wanted to change the threshold in Fault Monitor only for those devices and those interfaces, to be something different than the default value (40%).
My regular expression is this:
(Interfaces.SystemName contains "Sw-AM-C6509" AND
Interfaces.Description contains "GigabitEthernet9/23") OR
(Interfaces.SystemName contains "Sw-KK-C6509" AND
Interfaces.Description contains "GigabitEthernet1/23") OR
(Interfaces.SystemName contains "Sw-MK-C6509" AND
Interfaces.Description contains "GigabitEthernet1/23")
When I try to "Check Syntax" I get an error message:
You have entered an invalid rule. Enter a valid rule. See the
Help
for examples of valid rules
I also found the following thread "https://supportforums.cisco.com/message/646043#646043" that provided an example, but I got the same error message, when I tried to run the example.
In my regular expression if I only type:
Interfaces.SystemName contains "Sw-AM-C6509" AND Interfaces.Description contains "GigabitEthernet9/23"
without any brackets and the like it seems to pass the syntax check.
Any help will be highly appreciated!
Thanks in advance,
Katerina

Hello Community,
https://supportforums.cisco.com/message/646043#646043 mentions a bug that should have been removed on LMS2.6 but was still persistent. It states that:
when defining complex rules you have to use the complete Object ID (this info is available in the User Guide but wasn't described in DFM On-line help), which is different for each application.
:Campus:OGS:Device
:DFM:VASA:DFMObject
:CMF:DCR:Device
:RME:INVENTORY:Device
I would have thought that if this was actually a bug it should have been removed in the newest version of LMS4.1, but from what I understand it must still be there. I couldn't find anything relevent in the Administration of Cisco Prime LMS 4.1 document.
In order to fix my problem I used the following syntax, which seems to pass the syntax check.
:DFM:VASA:DFMObject:Interfaces.SystemName contains "6509" AND
(:DFM:VASA:DFMObject:Interfaces.Description contains "1/23" OR
:DFM:VASA:DFMObject:Interfaces.Description contains "9/23")
It does get the job done, but this isn't exactly what I wanted.
I hope that someone can update this post and verify that this is the correct way to go.
Katerina

Dvt:shapeAttributes for dvt:areaGraph not working as expected.

All,
This issue is showing up in 11.1.1.6.2.
I am attempting to use dvt:shapeAttributes handle events for GRAPH_AREAMAKER for a dvt:areaGraph.
I am trying to execute some java code when the mouse is over an area in the areaGraph. The behavior is not as I would expect.
When the mouse is moved across the stack of areas in the graph, none of the onMouseXXX handlers are called.
However, when the mouse is clicked on one on of the areas in the graph the clicklistener is called and then each of onMouseXXX handlers are called once for each of the areas in the graph. So, if there are 6 areas in the graph, the onMouseOver will be called 6 times, then onMouseOut is called 6 times and then onMouseMove is called 6 times.
Any thoughts on what the problem might be?
Is this a bug? A know issue?
Thanks
Matt
Here is the dvt:shapeAttributes for the GRAPH_AREAMARKER:
<dvt:shapeAttributes component="GRAPH_AREAMARKER" clickable="true"     clickListener="#{backingBeanScope.BtmDelayAnalysisRegionBean.delayAnalysisGraph_areaMarkerListener}"
onMouseOver="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseOver}"
onMouseOut="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseOut}"
onMouseMove="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseMove}"/>
Here is the dvt:areaGraph for the graph:
<dvt:areaGraph id="areaGraph1"
subType="AREA_VERT_PERCENT"
imageHeight="150"
tabularData="#{backingBeanScope.BtmDelayAnalysisRegionBean.linkDataModel}"
shortDesc="#{apmbtmuiBundle.TDAR.GRAPH.SHORTDESC}"
seriesRolloverBehavior="RB_HIGHLIGHT"
seriesEffect="SE_NONE"
markerTooltipType="MTT_TEXT"
markerTooltipTemplate="SERIES_LABEL: Y_VALUE ms"
dataSelection="single">
<dvt:shapeAttributesSet>
     <dvt:shapeAttributes component="GRAPH_AREAMARKER" clickable="true"
     clickListener="#{backingBeanScope.BtmDelayAnalysisRegionBean.delayAnalysisGraph_areaMarkerListener}"
onMouseOver="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseOver}"
onMouseOut="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseOut}"
onMouseMove="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseMove}"/>
</dvt:shapeAttributesSet>
<dvt:o1Axis rendered="false"/>
<dvt:y1Axis rendered="true"/>
<dvt:y1TickLabel id="y1TickLabel1" rendered="false"/>
<dvt:y1MajorTick id="y1MajorTick1" tickStyle="GS_NONE"/>
<dvt:legendTitle id="legendTitle1" horizontalAlignment="LEFT"/>
<dvt:legendText id="legendText1"/>
</dvt:areaGraph>

All,
This issue is showing up in 11.1.1.6.2.
I am attempting to use dvt:shapeAttributes handle events for GRAPH_AREAMAKER for a dvt:areaGraph.
I am trying to execute some java code when the mouse is over an area in the areaGraph. The behavior is not as I would expect.
When the mouse is moved across the stack of areas in the graph, none of the onMouseXXX handlers are called.
However, when the mouse is clicked on one on of the areas in the graph the clicklistener is called and then each of onMouseXXX handlers are called once for each of the areas in the graph. So, if there are 6 areas in the graph, the onMouseOver will be called 6 times, then onMouseOut is called 6 times and then onMouseMove is called 6 times.
Any thoughts on what the problem might be?
Is this a bug? A know issue?
Thanks
Matt
Here is the dvt:shapeAttributes for the GRAPH_AREAMARKER:
<dvt:shapeAttributes component="GRAPH_AREAMARKER" clickable="true"     clickListener="#{backingBeanScope.BtmDelayAnalysisRegionBean.delayAnalysisGraph_areaMarkerListener}"
onMouseOver="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseOver}"
onMouseOut="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseOut}"
onMouseMove="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseMove}"/>
Here is the dvt:areaGraph for the graph:
<dvt:areaGraph id="areaGraph1"
subType="AREA_VERT_PERCENT"
imageHeight="150"
tabularData="#{backingBeanScope.BtmDelayAnalysisRegionBean.linkDataModel}"
shortDesc="#{apmbtmuiBundle.TDAR.GRAPH.SHORTDESC}"
seriesRolloverBehavior="RB_HIGHLIGHT"
seriesEffect="SE_NONE"
markerTooltipType="MTT_TEXT"
markerTooltipTemplate="SERIES_LABEL: Y_VALUE ms"
dataSelection="single">
<dvt:shapeAttributesSet>
     <dvt:shapeAttributes component="GRAPH_AREAMARKER" clickable="true"
     clickListener="#{backingBeanScope.BtmDelayAnalysisRegionBean.delayAnalysisGraph_areaMarkerListener}"
onMouseOver="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseOver}"
onMouseOut="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseOut}"
onMouseMove="#{backingBeanScope.BtmDelayAnalysisRegionBean.onMouseMove}"/>
</dvt:shapeAttributesSet>
<dvt:o1Axis rendered="false"/>
<dvt:y1Axis rendered="true"/>
<dvt:y1TickLabel id="y1TickLabel1" rendered="false"/>
<dvt:y1MajorTick id="y1MajorTick1" tickStyle="GS_NONE"/>
<dvt:legendTitle id="legendTitle1" horizontalAlignment="LEFT"/>
<dvt:legendText id="legendText1"/>
</dvt:areaGraph>

File-renaming functionality for book does not work as expected

Adobe Framemaker 8.0
I am on Windows XP. Dell computer. Xerox printer.
I follow the basic instructions for renaming a file in a FM book (To change the name of a document in a book:
1. In the book window, select the file you want to rename, and then choose Edit > Rename File.
2. Type the new name of the file and press Return or Enter. When the alert message appears, click OK to update other files in the book.) but I do not get past step 1. Instead an error message comes up that says "The text cannot be changed. To change the name of this file, please display filenames."
What is meant here by "filenames" and how/where would one display such?

Thank you indeed! I was with your help able to rename the file. However, the Book Error Log barked at me that it couldn't open BadFileName (a reference not to the file I renamed but another file which I not so elegantly dubbed "Conten ts" (with an unintended space between "n" and "t"--maybe this spacing is the reason behind its being dubbed bad?) since it could not be found. Should I disregard the error message or play along and rename "Conten ts" to "Contents". If that's all I need to do to get rid of the error message then of course, I'll do it. Thank you for answering my last question--whether or not you answer this one. Cheers, Siobhan

My ipod cclassic 80gb is hang after trying dat press and hold method then also its not working please tell me solution

My ipod cclassic 80gb is hang after trying dat press and hold method then also its not working please tell me solution

Thanks for your response and good luck wishes, I suspect I will need them!
In principle, I agree re: the manufacturer's warranty. However, I am pretty upset that this is now my second iPod to develop a critical fault within weeks of the warranty expiring, and frankly, it is not unreasonable to expect a state-of-the-art $500 electronic device to last well beyond one year of life.
I agree talking to Apple is not likely to do me any good (the clue is in how impossible they make it to talk to them in the first place) - but that is not necessarily OK. I expect I will have to pay money to get the battery replaced - again, not OK (full stop - but especially given the cost of the device and the money I have spent with Apple). Yes, the batteries have a limited lifespan, but it should last longer than this (and surely, I should notice a gradual decline in its functionality, not an instant stop).
I will try Deggie's suggestion (see my reply post), but probably won't hold my breath (think I have already done this). I probably will have to get the new battery - and probably under my own steam. It is a principle at stake and I feel I should be able to let Apple know how I'm feeling - and am frustrated that they make this virtually impossible. It sends the very clear message that they are not interested in listening to their customers.

Early Adopter release : Extract DDL for tables does not work

Hi,
just had a look at Raptor - really nice tool - easy install - could be a replacement for SQLnavigator for us. One or two things I noticed though ...
1)
Export->DDL for tables does not work throws following error
java.lang.ClassNotFoundException: oracle.dbtools.raptor.dialogs.actions.TableDMLExport
     at java.net.URLClassLoader$1.run(URLClassLoader.java:200)
     at java.security.AccessController.doPrivileged(Native Method)
     at java.net.URLClassLoader.findClass(URLClassLoader.java:188)
     at java.lang.ClassLoader.loadClass(ClassLoader.java:306)
     at oracle.ideimpl.IdeClassLoader.loadClass(IdeClassLoader.java:140)
     at java.lang.ClassLoader.loadClass(ClassLoader.java:251)
     at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:319)
     at java.lang.Class.forName0(Native Method)
     at java.lang.Class.forName(Class.java:164)
     at oracle.dbtools.raptor.dialogs.BasicObjectModifier.launch(BasicObjectModifier.java:142)
     at oracle.dbtools.raptor.dialogs.BasicObjectModifier.handleEvent(BasicObjectModifier.java:210)
     at oracle.dbtools.raptor.dialogs.actions.XMLBasedObjectAction$DefaultController.handleEvent(XMLBasedObjectAction.java:265)
     at oracle.ide.controller.IdeAction.performAction(IdeAction.java:530)
     at oracle.ide.controller.IdeAction$1.run(IdeAction.java:785)
     at oracle.ide.controller.IdeAction.actionPerformedImpl(IdeAction.java:804)
     at oracle.ide.controller.IdeAction.actionPerformed(IdeAction.java:499)
     at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1849)
     at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2169)
     at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:420)
     at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:258)
     at javax.swing.AbstractButton.doClick(AbstractButton.java:302)
     at javax.swing.plaf.basic.BasicMenuItemUI.doClick(BasicMenuItemUI.java:1000)
     at javax.swing.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(BasicMenuItemUI.java:1041)
     at java.awt.Component.processMouseEvent(Component.java:5488)
     at javax.swing.JComponent.processMouseEvent(JComponent.java:3126)
     at java.awt.Component.processEvent(Component.java:5253)
     at java.awt.Container.processEvent(Container.java:1966)
     at java.awt.Component.dispatchEventImpl(Component.java:3955)
     at java.awt.Container.dispatchEventImpl(Container.java:2024)
     at java.awt.Component.dispatchEvent(Component.java:3803)
     at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4212)
     at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3892)
     at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3822)
     at java.awt.Container.dispatchEventImpl(Container.java:2010)
     at java.awt.Window.dispatchEventImpl(Window.java:1774)
     at java.awt.Component.dispatchEvent(Component.java:3803)
     at java.awt.EventQueue.dispatchEvent(EventQueue.java:463)
     at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:242)
     at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:163)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:157)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:149)
     at java.awt.EventDispatchThread.run(EventDispatchThread.java:110)
and 2)
when I click on a package body - I get "loading ..." below it but it never puts the
procedure names in and the "loading ..."message stays in the tree view - however you do get to see the packages in the source window.
Realise this is very much a work in progress and am grateful to see an early release such as this. Looking forward to the production release.
Best regards,
David.

OK thanks for looking ....you've obviously got the fixes on your to do lists
Noticed that the SQL tab when you select an object works fine - displays the
DDL for the object
Do you think you'll have functionality so you can select many objects (shift left click) and
then create a DDL script for them? It looks like you can do this for all objects in a schema but
the ability to select a subset of objects in a schema would be very useful for our DBA's.
Couldn't see any good reason for keeping using SQLNavigator
Many congratulations on producing such a useful tool.
Kind regards,
David.

HT4623 I have tried to update my iPhone using the iTunes method but it will not work. The message "The iTunes update server could not be contacted. Please check your internet connection or try again later," appears. What do I do? The Internet is working f

I have tried to update my iPhone using the iTunes method but it will not work. The message "The iTunes update server could not be contacted. Please check your internet connection or try again later," appears. What do I do? The Internet is working fine.

Have you tried the following troubleshooting document?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
If you end up using the If the iTunes Store opens successfully section of the document, and the "Automatically detect settings" checkbox is already checked, try unchecking and rechecking it and clicking OK.

F4 help for 0MAT_SALES is not working in BI 7

Hi Gurus,
The F4 help for 0MAT_SALES is not working when distibution channel is selected as (!=02) in Bex Analyzer. But for all other values for distibution channel i am getting values in F4 help.
Since 02 is excluded it is supposed to give values for all other combination. but it not so.
Could anyone of you please help me on this?
Thanks in advance.

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Routing Method for Response Groups not Working as Expected

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