Roxio Manager (error message 1721)

Bold model
I am experiencing some issues when installing the Desktop Manager v4.6 on Windows XP/SP3.I keep getting error message 1721(incorrect installer pkg) during the install even though the software finishes the installation .Afterwards when I try to run the media manager it hangs and almost crashes my computer.I have downloaded a new version from RIM's website,un-installed and made sure and the files have been removed and re-started the computer but same error.
Does anyone have a feedback as to how to correct this problem.
Thank you.
Solved!
Go to Solution.

Hi and welcome to the forums!
I suggest you reinstall both the desktop manager and Roxio
I would suggest you use the desktop clean uninstall program,
and the Roxio clean uninstall program to remove everything from the registry
and system folders. Then you can build clean versions of both:
Thanks,
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
For the desktop:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
For Roxio: (XP system)
http://kb.roxio.com/content/kb/Creator/000086CR
for (vista)
http://kb.roxio.com/content//kb/Creator/000127CR
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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