Roxio Media Manager 9 Error S32EVNT1.DLL Solution?

Hi!
I've just installed Desktop Manager with Roxio Media Manager 9 and when I go to open Media Manager it hangs up with the error:
S32EVNT1.DLL
related to the virtual device driver.
Suggestions?
Thanks!

Similar Messages

Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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Can't install or uninstall Desktop software and Roxio Media Manager has taken over

I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.

Hi and Welcome to the Forums!
Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Roxio Media Manager Installation Problem

My Desktop Manager recently updated itself to version 5. Shortlly therafter I started to get error messages from Window's Installer trying to configure Roxio Media Manager and not finding a particular roxio media manager .msi file. This is a very insistent installation routine because no amount of "cancel" or rebooting eliminates the process. Very frustrating. The error message is prompting me for an alternate path to the folder containing the installation package but my browing is not finding it. Maybe it's somewhere else?
What do I need to do to either abort this installation or complete it? I really don't care either way, since I don't use Media Manager much. Thanks in advance for your help.
Solved!
Go to Solution.

If you don't use media manager, I suggest removing it entirely. In my experience it has caused issues with the desktop manager software. I would uninstall the desktop manager from your computer first. Uninstall the Blackberry Destkop Manager (DTM) using this guide: http://www.blackberry.com/btsc/KB02206
Then, Download Blackberry Desktop Manager over here (without media manager): https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Install it and hopefully everything runs fine again. Be sure to reconfigure your sync settings if you use them.
Cheers,
Kijana
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1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

Roxio Media Manager Install Problem

I get the following error message when I try to run Roxio Media Manager from the Desktop Software:
"MediaManager9Module has stopped working correctly.  A problem has caused the program to stop working correctly. Windows will close the program and notify you when a solution is available."
I have done a lot of reading about this problem and most of the time users just tell the poster to use their Blackberry as a mass storage device. If they do that they won't need Roxio Media Manager. I want to use the Roxio because I have a lot of pictures and it's easier to upload them to the blackberry using Roxio - it utilizes a split screen with your computer pictures on top and your blackberry folders on the bottom... then as you browse through your pictures you just say "Copy down" and the picture goes to whatever folder you specify on the Blackberry. I just got a 4GB stick to hold all my photos so believe me the Roxio technique is far faster for me. I have successfully installed Roxio on my work computer a Dell XPS - it was a trial as well. I had to uninstall everything and completely remove all "Roxio" files including the registry. This did not work for the Acer though which is my home computer.  Right now the Acer has 4.5 installed (Roxio Media Manager did install) but when I try to click to access Roxio I get the above mentioned error message.
There are obviously a lot of people out there with this problem and no answer from Roxio or Blackberry (I called Blackberry who passed me off to Roxio who wanted me to PAY.) I also tried contacting Roxio via email from their Roxio website - they said contact Blackberry... thus I get the runaround. I just got this Blackberry (it cost me $432.) you would think something that expensive would come with software that... I don't know, works. And if i didn't they would offer some kind of tech help here.  Totally pathetic.
Hoping somebody has some insight....
Sandy
Solved!
Go to Solution.

Uninstalling and deleting all folders/files and registry entries named, RIM, Research in Motion, Roxio and Sonic worked to get Roxio Media Manager successfully installed and running on my Dell. I had some “trial” version of Roxio on my computer that came with it when I bought it and when it expired it created problems when installing Roxio Medica manager.
That was not the problem and not the solution to get Roxio Media Manager installed and running on my Acer. I tried the above, but I kept getting error messages after restart upon installing Desktop Manager due to some Roxio problem (I just didn’t know what.) I would also get error messages when I tried to access Roxio from the Desktop Manager. When I installed Desktop Manager on the Dell I used “Run as administrator” for the install but I do not have to right click and hit “Run as Administrator” every time I launch that program on the Dell to get any feature of it to run correctly including Roxio. I do for the Acer – that was the problem… but it took some tweaking to get that to happen. When I right click and hit “Run as Administrator” on the Acer the Desktop Manager would launch and it was able to read my blackberry when I plugged it in off the main menu. But when I went to any other feature off the main menu, like Sync or Roxio, it would not read the Blackberry – in the top left corner of the program it went from “Connected” to “Disconnected.” It also crashed the program several times and I had to bring up the Task Manager to quit the program because it had become “non-responsive.” The only part of the Desktop manager (after trying repeatedly) that was able to still read the blackberry when I selected “Run as Administrator” was the “Add/Remove Applications” feature. After it starting “seeing” the Blackberry from the Applications part the program I was able to go into Sync, and Roxio with it still able to “see” the Blackberry. Then I was able to successfully run the Roxio part of the desktop manager.  Odd I know…
Both the Dell and the Acer run Vista Home Premium. There were 2 separate problems causing Roxio to not install or run correctly. Both problems should have been addressed by Blackberry or Roxio. As I mentioned, I just bought this Blackberry and it cost me $432 – I am still somewhat in shock that a product that expensive comes with software that is literally up to the user to figure out how to run. That there is no way to get Roxio or Blackberry to respond themselves with a fix for this common problem is unbelievable. That we the user have to spend hour after hour troubleshooting when we should be enjoying our new blackberry is pathetic. I feel like the company just said, “Here, you figure it out.” Nice, huh?
The Desktop Manager (including all its features) should be available to all Blackberry users… then each individual can make a knowledgeable decision as to which program, either Desktop Manager or using “Mass Storage Device” is the easiest or more efficient for them.
Hope this helps… just trying to pass along what worked for me…
Sandy

Media Manager - Runtime Error

When attempting to access the pictures on my 8130 through desktop manager v. 4.3, Media Manager, as I always do, I am getting a new error and it isn't allowing me to access the contents of my device. I am using XP. This is what the error window says:
"Microsoft Visual C++ Runtime Library
X Runtime Error!
Program: C:\program Files\Roxio\Media Manager 9\Mediamanager9.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the applications support team for more information.
OK BUTTON"
When you close that window another pops up that says:
"Microsoft Visual C++ Runtime Library
X Runtime Error!
Program: C:\program Files\Roxio\Media Manager 9\Mediamanager9.exe
R6025
- pure virtual function call.
OK BUTTON"
Roxi Media Manager is integrated with Desktop Manager and I don't know how exactly to proceed. Anyone that may be able to point me in the right direction, I would greatly appreciate.
Message Edited by ffejnosral on 06-09-2008 01:55 PM

I found a solution that has worked for me. I ran the install (450_b016_english.exe) and followed the prompts to modify the installation (I planned on removing Roxio/MM9 component). But before I did that, I ticked to install the 'certificate synchronisation' (copyright/private keys stuff I think) feature just to see what would happen. It went through the install, restarted the PC, and hey presto! all working. It did ask for a password to be set presumably for the synch certs thing to work.
I didn't like that so then I decided to rerun the install and untick/remove the certifictae thing (being curious to see if I would be back to MM9 errors), followed the prompts, restarted the PC and hey presto! still working.
This suggests that in my case MM9 couldn't work because of an essential but missing setting, component, registry change, or such like that is not reversed when Certs are uninstalled.
BTW - I had to use the full OEM installation file because the option from within installed programs in the control panel required the temporary .msi file that is created during installation and is cleaned out once completed.
Using BB DTM 4.5 / BB 8120 / Vista Biz PC (fully patched).
Mark
Pearl 8100 & 8120 on Orange | 4.5.0.5.52
BB DTM 4.5.075
nc6220 Pen M | Vista Biz 6.0.6000.20752

BB Desktop / Roxio Media Manager Problems

Seriously, how does anyone use this software? I'm using the latest 4.7 version. Connecting my Storm up to my PC (Windows Vista), the overall response time is so slow that it is almost painful to watch. Issues -
1. Checks for applications updates everytime I click on a function? Really? This just happened when I launched the application - why does it do it everytime I click on Add application, manage media, etc?
2. Roxio Media Manager - this is about the most painful piece of software I've ever used. Did anyone really QA this before shipping it? Slow, slow, and slow. No indication that it is doing anything after you click on an action. Half the time it doesn't do anything! Moving media files, pictures, etc should take this long. Even navigating the local file system shouldn't take 30 - 60 seconds to do.
BB - any updates coming? It feels like this was rushed out before it was fully developed....

Research shows:
1. (thanks to my friend John Clark for this instructional) To prevent this from happening this you need to install Desktop Manager WITHOUT this Automatic Update service. Below are the steps to remove this service.
1. Go to Control Panel >Add/Remove Programs.
2. Click on "BlackBerry Desktop Software" and select "Change/Remove."
3. When prompted, hit "Next" and then you should get options for Modify, Repair, or Remove. Choose "Modify."
4. On DM 4.7 and higher, in the list of installed items, you should see "BlackBerry Automatic Update." Click the icon next to it and change it to "This feature will not be available." That should put an "X" next to "BlackBerry Automatic Update." If you are using DM 4.6 or lower and don't see this option in this list then just continue with the install and the installation will ask you a few screens later. A screen will be shown where you will be asked to check the boxes for:
A) "Start BlackBerry Desktop Manager automatically each time the computer starts."
B) "Create a shortcut for BlackBerry Desktop Manager on the Windows Desktop."
C) "Check for software updates."
Be sure number 3, "Check for software updates," is NOT checked.
2. Yes the Roxio software is buggy to me as well. I don't install it and life stays good. Use Mass Storage Mode enabled on your Media Card (Options > Media Card) and then you can drag/drop files from your PC to the Media Card as it will appear simply as a removable drive.
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Roxio Media Manager or Windows Installer

Hello all. First let me say that I am truly a novice when it comes to PC understanding. Ok, so I purchased a blackberry pearl and had to replace it. Long story short, I ended up tryign to back up my data on my pc and now I keep getting error messages..."please wait while windows installer configures roxio media manager" or something to that effect (not at my home pc right now, sorry). I had a friend come and did what I thought was a removal of BB Desktop software and a restore to a point before I had installed it, but no dice. Still have the error, but no software. Purchased an external hard drive to back up my data, but can't even do that because I get the Installer error anytime I try to install new software on the pc. Pls help.

on the blackberry.com website, you can download the Desktop Manager without Media Manager.
less headaches.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Roxio Media manager

Installed the latest version (5.0) of BB Desktop. It then downloaded and installed Roxio Media Manager, which always opens up trying to configure itself, and gives the error "Unrecognized character in the My Pictures path". Did a search of the registry, but all paths seem OK, they actually point to the correct folder (D:\My Pictures). Any suggestions?

The current Desktop software has a file browser.

Desktop Manager 5.0 and Roxio Media Manager hangup

Ok, I spent an hour researching posts on the forum, and not gettting anywhere.
Here is the specifics:
New Laptop with Windows XP-SP3
New Install of BB Desktop Manager 500_B28_Multilanguage
I use Sync to update my address book via Ascii one way.
Did that once. No Problem
Restarted my Laptop. Now I get Windows Installer looking for Roxio Media Manager.msi and now I can't get rid of it.
I hit cancel, and it comes back.
Only thing in Add/Remove programs is Desktop Manager 5.0 and Blackberry Media Sync
Try to remove either one and I get that "Installation in progress" message.
If there is a problem with 5.0 why is a newer version correcting it not out?
Several posts refer to doing a "Clean Uninstall" (KB02206) of Blackberry Desktop Software, Several posts refer to (KB19218) Windows Installer Cleanup.
Before I get started, Is there a real solution? If I do the Clean Uninstall and then again install 500_B28 am I going to hang everytime I start the computer while Installer looks for Roxio?
Would someone please help me.
Solved!
Go to Solution.

Twas obivous that I was going to get NO HELP from RIM, so I called my IT Dept.
Here is what I did so far.
Open Task Manager.
In Applications, right click on RMM install process.
Left click on Go to Process.
This step puts you on ISUSPM.exe
Left Click on End Process.
Click OK.
Go back to Task Manager, select Processes
find misexec.exe
Left Click on End Process.
Click OK.
Go to Add / Remove programs
Uninstall Blackberry Desktop Manager
Uninstall using REMOVE all User settings
after 15 minutes, it finally removed RMM also
I ran Windows Install Cleanup Utility (290301)
verified no Roxio programs or BB programs were on the computer
and restarted.
So Far, So Good.
Now I have to decide if I want to put BBDM on with or WITHOUT the MM.

Problem opening Roxio Media Manager

I cannot open Roxio Media Manager. It seems to open and then it stops and I get the message MediaManager9 Module has stopped. Windows (Vista) is looking for a solution. I then have to close the program. Has anyone seen this problem before? What is the fix?
Please help.
Solved!
Go to Solution.

I do not use Roxio Media Manager to transfer files from computer to BlackBerry and vice versa.
You can setup your BlackBerry and computer to interact without use of Roxio Media Manager.
Check this link:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...

What is the problem with Roxio Media Manager??

I purchased my first Blackberry 8310 Curve on Black Friday. For some reason the Blackberry Desktop Manager installs and works absolutely fine. However when I open the media manager from Roxio the screen freezes and it doesn't even show my device. I have uninstalled cleanly and re-installed over a dozen times and can't get it to work. We also went and bought an updated graphics and sound card and have installed them. The Roxio media manager STILL freezes up and we have to shut it down.
I do a lot of Paintshop Pro and have those programs as well as other graphics software. I'm wondering if it is a software conflict? I don't see one. Or if the Roxio is a POS as someone posted before.
I have spent hours and hours reading everything I can online about it and can not find an answer anywhere. The main reason that I want the Media Manager is that I want to make my own ringtones....that's it! The rest I can do without it. Does the BB media manager have the capability to make ringtones?
Any help would be greatly appreciated. Thanks in advance!
Michelle
The computer I'm using is a server converted to workstation.
Intel Pentium 4; 3.20GHZ
1.50 GB RAM
400 GB Hard Drive
Windows XP Home Svc Pack 3
Windows Media Player 11
Audio Card: Sound Blaster Audigy
Graphics Card: NVIDIA GeForce 8400 GS
Solved!
Go to Solution.

on Windows, you can use any software to cut your mp3 for the part you want.
you can use mp3cutter or Audacity.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Problem with Roxio Media Manager - Desparate for an answer

In order to get my Roxio Media Manager to work. Do I need to have access to the browser on my BB8300 Curve. I am not subscribing to the internet on my BB but I do on my computer. Could that be the reason why my Media manager is not working properly? I am desparate for an answer since I have photos on my Blackberry that I need edit and and sent off. What good is the camera if I can't take the photos off of it? I have tried uninstalling the software and then re-installing it. I still can't get the Media Manager to appear in Roxio. The one time I did get it to work, I start getting Runtime errors when I tried to bring up Media manager. Please help..All the rest of the icons..back/up, synch, etc is appearing..just can't get the Roxio Media manager to appear now.

Do you have a media card in your BlackBerry? If so, plug your BlackBerry in and enable Mass Storage Mode. Then just access the memory card from Windows Explorer. For what you want to do Roxio is overkill, and complicated.

Roxio Media Manager - It keeps trying to install itself

Hi Everyone,
Roxio Media Manager continuosly tries to install itself and it won't go away. I tried to uninstall it but a window pops up that states Windows Installer is running. I tried to force quit the installer and/or Roxio, but I don't see anything in the processes panel.
I tried running registry cleaners, tried an aftermarket uninstaller program... nothing has worked. What's worse, the Windows Installer window keeps popping up and interrupts everything I'm trying to do on the computer. I can't even let it go in the background and ignore it.
Not only that, but it is also bogging down the processor immensly.
Everywhere I look on the internet, people keep suggesting a windows clean up utility from the Microsoft site, but that download is no longer available (apparently it too was causing problems)
The only other suggestion was http://forums.techarena.in/windows-xp-support/898890.htm and recommended that I download & reinstall "Desktop Manager 5.0.1 B73 Multilanguage with Media Manager", but that file is obsolete now and is no longer on the RIM site.
I'm at a total loss for what to do next. Any help would be greatly appreciated!
Thank you!
Rob

Hey skibum77,
Welcome to the BlackBerry Support Community Forums.
Follow the steps in this KB article to fix the issue: www.blackberry.com/btsc/KB19218
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Roxio media manager 9

Hi,
Roxio Media Manager 9 was working fine up until today. Now when i start it up, it closes straight down with an unhandled runtime application error.
Any ideas?
Also.. is there a good file manager utility that I could use?
thanks,
Simon.

sibex -- I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Incidentally, I used to also not recommend Media Manager...but recently discovered that it can indeed help. I had a particular avi that would always crash my BB at the same point of playback. I switched to MM and moved the file to my BB (allowing MM to transcode it) and it now plays just fine. So there are benefits and indeed needs for MM.
As for a good file manager -- do you mean on the device itself? It has a native file explorer...not terribly powerful, but I never try to do anything native on the device that needs power...when I need that, I use USB tether and Mass Storage Mode.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Roxio Media Manager 9 Error S32EVNT1.DLL Solution?

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