ROXIO MEDIA MANAGER - Desktop manager

Just got my Storm 9530! All is good except when installing Desktop Manager 4.7 the installation process stops when it tries to install Roxio Media Manger. near the end of the installation I get this window:
Roxio Media Manager Error 1402 Could not Open Key\comctlistview\ctrl1/clsid
and it backs out
I have tried several times to remove and install with no success. I have closed Norton utilities and windows firewall still got the same message. The SYNC portion is installed anmd working, but not the Media manager, which means I can't download photos form my PC. I run XP.
I also removed and reinstalled with Bell's version of the SW. No success either!
Bell was no help and said it's not their problem!
Can anyone help?
Thanks much
Message Edited by seafox on 03-13-2009 07:51 PM

Xandrex is correct. DTM can be installed without the Media portion and you can download media, photos, music ect, from your computer to the media card.
I don't give up easy and after being jerked around by Bell, I decided to see what Microsoft could do, since it looked to me like more of an OS problem.
Here is what MS came back with and it resolved the issue for me!
According to the error message, the most likely cause is that the current user account does not have the correct permissions to access related folders and registry keys.
I suggest we first try the steps below to reset the default permission on those folders and registry keys:
1. Save the attachment of the email to your Desktop.
2. Right click on the "Reset_subinacl.ZIP file" and choose "Extract"
3. Follow the instructions to extract the files to your Desktop. There will be two files (reset.cmd and subinacl.exe) extracted.
4. Double click the reset.cmd file
5. You will see a DOS-like window processing.
Note: It may take several minutes, please be patient. When it is finished, you will receive a message stating "Finished, press any key to continue".
After the above steps are finished, let's try to install Desktop Manager 4.7 again.
If the issue still persist, we need to temporarily uninstall Norton program via Control Panel->Add/Remove Programs and try again.
Your time and efforts are highly appreciated. Please take your time in trying my suggestions and let me know the results at your earliest convenience. If you need any other assistance, please feel free to let me know and I will try my best to be of assistance.
I look forward to your reply.
Best Regards,
Dolby [email protected]
Microsoft Windows Support Professional
I suggest that you contact MS yourself and get them to debug your problem. If you do by Email, it takes alittle longer but it's free!
BTW I verified the address and it's genuine MS Support.
Good luck
Message Edited by seafox on 03-26-2009 06:15 PM

Similar Messages

Roxio Media Manager Install Problem

I get the following error message when I try to run Roxio Media Manager from the Desktop Software:
"MediaManager9Module has stopped working correctly.  A problem has caused the program to stop working correctly. Windows will close the program and notify you when a solution is available."
I have done a lot of reading about this problem and most of the time users just tell the poster to use their Blackberry as a mass storage device. If they do that they won't need Roxio Media Manager. I want to use the Roxio because I have a lot of pictures and it's easier to upload them to the blackberry using Roxio - it utilizes a split screen with your computer pictures on top and your blackberry folders on the bottom... then as you browse through your pictures you just say "Copy down" and the picture goes to whatever folder you specify on the Blackberry. I just got a 4GB stick to hold all my photos so believe me the Roxio technique is far faster for me. I have successfully installed Roxio on my work computer a Dell XPS - it was a trial as well. I had to uninstall everything and completely remove all "Roxio" files including the registry. This did not work for the Acer though which is my home computer.  Right now the Acer has 4.5 installed (Roxio Media Manager did install) but when I try to click to access Roxio I get the above mentioned error message.
There are obviously a lot of people out there with this problem and no answer from Roxio or Blackberry (I called Blackberry who passed me off to Roxio who wanted me to PAY.) I also tried contacting Roxio via email from their Roxio website - they said contact Blackberry... thus I get the runaround. I just got this Blackberry (it cost me $432.) you would think something that expensive would come with software that... I don't know, works. And if i didn't they would offer some kind of tech help here.  Totally pathetic.
Hoping somebody has some insight....
Sandy
Solved!
Go to Solution.

Uninstalling and deleting all folders/files and registry entries named, RIM, Research in Motion, Roxio and Sonic worked to get Roxio Media Manager successfully installed and running on my Dell. I had some “trial” version of Roxio on my computer that came with it when I bought it and when it expired it created problems when installing Roxio Medica manager.
That was not the problem and not the solution to get Roxio Media Manager installed and running on my Acer. I tried the above, but I kept getting error messages after restart upon installing Desktop Manager due to some Roxio problem (I just didn’t know what.) I would also get error messages when I tried to access Roxio from the Desktop Manager. When I installed Desktop Manager on the Dell I used “Run as administrator” for the install but I do not have to right click and hit “Run as Administrator” every time I launch that program on the Dell to get any feature of it to run correctly including Roxio. I do for the Acer – that was the problem… but it took some tweaking to get that to happen. When I right click and hit “Run as Administrator” on the Acer the Desktop Manager would launch and it was able to read my blackberry when I plugged it in off the main menu. But when I went to any other feature off the main menu, like Sync or Roxio, it would not read the Blackberry – in the top left corner of the program it went from “Connected” to “Disconnected.” It also crashed the program several times and I had to bring up the Task Manager to quit the program because it had become “non-responsive.” The only part of the Desktop manager (after trying repeatedly) that was able to still read the blackberry when I selected “Run as Administrator” was the “Add/Remove Applications” feature. After it starting “seeing” the Blackberry from the Applications part the program I was able to go into Sync, and Roxio with it still able to “see” the Blackberry. Then I was able to successfully run the Roxio part of the desktop manager.  Odd I know…
Both the Dell and the Acer run Vista Home Premium. There were 2 separate problems causing Roxio to not install or run correctly. Both problems should have been addressed by Blackberry or Roxio. As I mentioned, I just bought this Blackberry and it cost me $432 – I am still somewhat in shock that a product that expensive comes with software that is literally up to the user to figure out how to run. That there is no way to get Roxio or Blackberry to respond themselves with a fix for this common problem is unbelievable. That we the user have to spend hour after hour troubleshooting when we should be enjoying our new blackberry is pathetic. I feel like the company just said, “Here, you figure it out.” Nice, huh?
The Desktop Manager (including all its features) should be available to all Blackberry users… then each individual can make a knowledgeable decision as to which program, either Desktop Manager or using “Mass Storage Device” is the easiest or more efficient for them.
Hope this helps… just trying to pass along what worked for me…
Sandy

Media card not being recognized by Media Sync / Dekstop Manager or Windows

I hope someone can help me with this.
I've got a Bold 9000 running OS 5.0.0.411 (the Vodaphone offiical release, not the Bell one). I'm on Rogers though.
I have an 8GB Sandisk card in it which the phone reads fine.
However, Media Sync, Desktop Manager, and Windows 7 64-bit wont read it.
I've done the following to try and fix this:
- Mass Storage Mode Support is "on", doesn't help
- tried reformatting the media card through the phone, doesn't help.
- tried reformatting the media card through Windows, doesn't help.
- tried uninstalling Desktop Manager and just installing the USB drivers, doesn't help.
- tried re-installing Desktop Manager, doesn't help
- tried updating the "RIM Blackberry SD USB Device" driver, no change as Windows says it has installed the right version.
- tried both versions of Media Sync (older and just released version), doesn't help.
- tried another SD card, doesn't help.
- under Computer Management > Disk Management, the SD card shows up, but with no drive letter assignment. If I try to assign one, it doesn't work. Basically if I check anything but "Properties", it tells me there is no drive there.
Does anyone have a suggestion to fix this or should I reload the older OS? Admittedly, I don't know if even that will help because the last time I ran Media Sync on my phone was when I was running Vista so maybe it is not the phone but a Windows issue.
Any suggestions would be appreciated. Been searching for the last two days and can't seem to find an answer.
Cheers.
BB-past: 9000>9700>9800>9780>9810>9900>Z10>Q5

Me too:
BB Pearl 8120 (OS 4.5.0.124)
Windows7 Pro 32bit
BB Desktop Mgr. 5.0.1
Reading/accessing the media card via USB always worked fine in XP, and still works fine in Ubuntu Linux (I could never get Bluetooth to do it at all). With the Windows7 upgrade, suddenly Windows can detect but not read the card. It's detected as a removable disk in Explorer, but when you try to open/browse it, Windows throws up a dialog that says "Please insert a disk into removable disk (F."
The phone sees it just fine, XP sees it just fine, Ubuntu sees it just fine. It's more likely to be a Microsoft problem than a RIM problem, but it's still friggin' annoying. Does anyone know a workaround for this? The Desktop Manager software won't run under WINE for me.

Desktop Manager can't find my device

I'm using Desktop Manaer v5.0 with a Curve 8530. Yesterday I sync'd my organizer data without a problem. Today I used Media Sync to upload some recordings to the device (via Windows Media). Desktop Manager recognized the device but also informed me there was an upgrade for Media Sync, so I accepted it. After the upgrade I sync'd my media with no problem.
But then, after disconnecting and reconnecting the USB cable, Desktop Manager was unable to find the device. I've tried all the USB ports and I used the Windows "Restore Previous Version" feature to restore the previous version of Media Sync. But it still can't recognize my device.
Any suggestions?
TIA,
- Jeff

Oops! I neglected to try a reboot ... that fixed it. (It's not like I'm new to Windows - I should have tried that before posting.)
So nevermind.
- Jeff

BB Desktop / Roxio Media Manager Problems

Seriously, how does anyone use this software? I'm using the latest 4.7 version. Connecting my Storm up to my PC (Windows Vista), the overall response time is so slow that it is almost painful to watch. Issues -
1. Checks for applications updates everytime I click on a function? Really? This just happened when I launched the application - why does it do it everytime I click on Add application, manage media, etc?
2. Roxio Media Manager - this is about the most painful piece of software I've ever used. Did anyone really QA this before shipping it? Slow, slow, and slow. No indication that it is doing anything after you click on an action. Half the time it doesn't do anything! Moving media files, pictures, etc should take this long. Even navigating the local file system shouldn't take 30 - 60 seconds to do.
BB - any updates coming? It feels like this was rushed out before it was fully developed....

Research shows:
1. (thanks to my friend John Clark for this instructional) To prevent this from happening this you need to install Desktop Manager WITHOUT this Automatic Update service. Below are the steps to remove this service.
1. Go to Control Panel >Add/Remove Programs.
2. Click on "BlackBerry Desktop Software" and select "Change/Remove."
3. When prompted, hit "Next" and then you should get options for Modify, Repair, or Remove. Choose "Modify."
4. On DM 4.7 and higher, in the list of installed items, you should see "BlackBerry Automatic Update." Click the icon next to it and change it to "This feature will not be available." That should put an "X" next to "BlackBerry Automatic Update." If you are using DM 4.6 or lower and don't see this option in this list then just continue with the install and the installation will ask you a few screens later. A screen will be shown where you will be asked to check the boxes for:
A) "Start BlackBerry Desktop Manager automatically each time the computer starts."
B) "Create a shortcut for BlackBerry Desktop Manager on the Windows Desktop."
C) "Check for software updates."
Be sure number 3, "Check for software updates," is NOT checked.
2. Yes the Roxio software is buggy to me as well. I don't install it and life stays good. Use Mass Storage Mode enabled on your Media Card (Options > Media Card) and then you can drag/drop files from your PC to the Media Card as it will appear simply as a removable drive.
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Can't install or uninstall Desktop software and Roxio Media Manager has taken over

I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.

Hi and Welcome to the Forums!
Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager and Roxio Media Manager Soooo Slow

Desktop Manager and Roxio Media Manager are so slow. Why? Just getting them to open takes five minutes or more.

I'm glad I found this thread.
I loaded the Desktop Manager and Roxio Media Manager 2 days ago. It completely crippled my laptop (running Vista, 4GB RAM etc), which previously ran very well.
I suspected it was Roxio when I watched it take 20 minutes to install.
Worringly, my laptop was crippled without the Desktop or Roxio software being used. The response rate was once every 5 minutes, and when eventually getting to the Task Manager and looking at the Processes and Applications (a 15 minute job!), there was nothing untoward.
Having uninstalled them and rebooted, the laptop is back to its former glory so quite what Roxio was doing in the background, I have no idea. I won't be touching it again.
Matt
Message Edited by mjsulliva on 04-03-2009 05:13 AM

Desktop Manager 5.0 and Roxio Media Manager hangup

Ok, I spent an hour researching posts on the forum, and not gettting anywhere.
Here is the specifics:
New Laptop with Windows XP-SP3
New Install of BB Desktop Manager 500_B28_Multilanguage
I use Sync to update my address book via Ascii one way.
Did that once. No Problem
Restarted my Laptop. Now I get Windows Installer looking for Roxio Media Manager.msi and now I can't get rid of it.
I hit cancel, and it comes back.
Only thing in Add/Remove programs is Desktop Manager 5.0 and Blackberry Media Sync
Try to remove either one and I get that "Installation in progress" message.
If there is a problem with 5.0 why is a newer version correcting it not out?
Several posts refer to doing a "Clean Uninstall" (KB02206) of Blackberry Desktop Software, Several posts refer to (KB19218) Windows Installer Cleanup.
Before I get started, Is there a real solution? If I do the Clean Uninstall and then again install 500_B28 am I going to hang everytime I start the computer while Installer looks for Roxio?
Would someone please help me.
Solved!
Go to Solution.

Twas obivous that I was going to get NO HELP from RIM, so I called my IT Dept.
Here is what I did so far.
Open Task Manager.
In Applications, right click on RMM install process.
Left click on Go to Process.
This step puts you on ISUSPM.exe
Left Click on End Process.
Click OK.
Go back to Task Manager, select Processes
find misexec.exe
Left Click on End Process.
Click OK.
Go to Add / Remove programs
Uninstall Blackberry Desktop Manager
Uninstall using REMOVE all User settings
after 15 minutes, it finally removed RMM also
I ran Windows Install Cleanup Utility (290301)
verified no Roxio programs or BB programs were on the computer
and restarted.
So Far, So Good.
Now I have to decide if I want to put BBDM on with or WITHOUT the MM.

Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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Roxio media manager in BB Desktop not recognizing/transfering to the device.

Roxio media manager in BB Desktop Device Manager not recognizing/transfering to the device.
Read some threads. Managed a cumbersome workaround by using Roxio to take songs from CD and transfer to MP3 format. Then using Explorer to drop into media card. Spent hours trying to figure out. Since I'm not very tech savvy, REALLY appreciate your help. Because I can't get any files from my PC to work. How I can convert WMA. WPL XLS DOC files so my BB can read them? Also, anyone with general info as to why emails I send to myself take days to reach my BB Curve 8330 while other senders come thru quickly?

hello,
too many questions in a single discussion. Please re-post one question for each topic. in order to keep this forum tidy.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop Manager 4.7 for BB Bold - Roxio does not recognize SD Media

I am using the latest (V4.7) Desktop Manager but Roxio will not recognise the SD Media Card inserted in the phone.
I have tried (2) different Micro SD cards both with data on them.
The phone acknowledges both cards and I can access files through phone.
Have I overlooked an option in Roxio?
Solved!
Go to Solution.

Hi and welcome to the forums!
Please tell us what type of PC OS you are running on. (Windows 2000, XP, Vista)
See if you can access the media card without using desktop manager.
Attach the USB to the BB and the PC. Don't use desktop manager.
Go to "My Computer" on the PC and the BB will show as a flash drive.
Then you can "drag and drop" files to the BB.
Use the following settings in the memory option of the Bold:
Media card support ON
Encryption mode NONE
Media transfer protocol ON (Storm and Bold only)
Mass storage support ON
Auto enable Mass storage support when connected ON
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

BB Desktop Mgr 4.3/4.2 - Roxio Media Manager 9 - Runtime Error abnormal program termination error

I click the Media Manager get the following error:, Runtime Error!, C:\...\MediaManager9.exe, abnormal program termination

Hi Maax,
1) As far as the RIM support comments, have you called Rim and opened a ticket and asked for support? Toll free #: 877-255-2377
2) If you didn't call for support, then you came here to the RIM supported
user to user site. Complete documentation, knowledgebase and thousands of resolved problems
provided at the simple cost of a login, and basic research. Instead of research and constructive
posts, you elect to vent?
3) Google search provided these links in about 15 minutes. Lack of MAAX support.
Hi Dan and welcome to the forums!
These are links for completely cleaning your PC of Roxio Media Creator 9.
They are knowledgebase articles from Roxio. After cleaning you can re-install
if you like, or (JMHO) you can walk away happy.
I much prefer to use the Windows explorer "drag and drop" to manage media.
It's quick, efficient, and without program overhead/problems.
For XP:
http://kb.roxio.com/content/kb/Creator/000086CR
For Vista:
http://kb.roxio.com/content//kb/Creator/000127CR
Thanks,
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Message Edited by Bifocals on 11-11-2008 02:48 AM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Error message in desktop Manager: Media

I have downloaded Desktop Mgr, and when I try to access Media, I get this error message :
image File "file": C/program files (x86) common files\roxio shared\9.0\common resources/\shared\generic\images\about_RIM_Background.PNG" cannot be loaded
Can anyone help me figure out what this is & how do I fix it????
Thanks

Hi jrh1219,
Welcome to BlackBerry Support Community Forums.
Do you have other Roxio or Sonic software installed on your PC? If so, its possible there is a conflict between these and the Roxio Media Manager. Which version of BlackBerry Desktop Manager do you have installed? Are you able to open Media Manager from C:\Program Files (x86)\Roxio\Media Manager 9 by clicking on MediaManager9.exe. If so, try opening Media Manager from the Desktop Manager after doing so. If this does not resolve the issue, try clean uninstalling the Desktop Manager as shown here. http://bbry.lv/acVRkU then reinstalling. You may also want to upgrade to the most recent version of the Desktop Software.
-FS
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Be sure to click Kudos! for those who have helped you.
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Problem with Roxio Media manager

Hello,
I have installed v4.6 for my desktop manager and it the Roxio media manager worked fine for a couple times and now it tries to reinstall it everytime i use it?
1) Why is it trying to reinstall?
2) How can i fix it?

did you read the complete discussion that I linked ? there is just one file : the installer that is several megs. you can download the desktop manager with or without the media manager. The media manager is just a module inside the desktop manager.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Using Roxio Media Manager in standalone mode

I have installed Media Manager with RIM's Desktop Manager, but I only have use for Roxio Media Manager.
Is there's a way to just install Media Manager ?
Alternatively is it possible to launch Media Manager individually without having to go through the Desktop Manager launcher ?
Alternatively is it possible to have Desktop Manager automatically launch Media Manager (via a command line) ?
Thanks in advance for any help on this matter (the documentation is really missing this point).

Samuel wrote:
Is there's a way to just install Media Manager ?
No.
But I think the desktop manager is useful for you to do backups.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

ROXIO MEDIA MANAGER - Desktop manager

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